Amazoncom Update January 2001 July 2002 Online Case Study Solution

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Amazoncom Update January 2001 July 2002 Case Study Solution & Analysis


NASCAR (National Association for Stock Automobile Automobile Racing) is an organization performing series of Stock Car racing in United States and acting as an approving body for driving the rules for Stock Vehicle Racing. 2) Stock Automobile Racing by NASCAR is the second biggest viewer sport, with greatest number of sponsors. 1) The other sources of revenue for Amazoncom Update January 2001 July 2002 Case Study Help consists of; 10% of the overall profits from tv rights, approving fees i.e. $1-2 million per race, and licencing NASCAR brand name to business.

NASCAR has a closed corporate culture with the non-interventionist approach. The structure of Cars and truck of Tomorrow by NASCAR, with an objective of security for the drivers, brought numerous tensions amongst the stakeholders of the sport.
Executive Summary
The communication audit, carried out in 2010, exposed that despite the fact that the business extremely count on the communications in between its stakeholders, there was no identifiable organisation communication method. The market's target consumers, direction and goals were all unknown.

The audit pointed out various lacking of NASCAR in terms of lack of internal integration, lack of fan management strategy and lack of social and digital media of marketing.

Amazoncom Update January 2001 July 2002 Case Study Solution viewers was highly devoted to the sport and the brands related to the NASCAR, making it appealing for sponsors and business marketers.

Problem Statement.

The company is currently dealing with the issue of decreasing rates of participation at racing tracks and rates of tv viewers. This can put a considerable effect on its earnings from sponsors, media rights, and from other sources of revenue.

Situational Analysis.

The company was rather successful till 2005 with its traditional marketing methods, but soon after 2005 the business begins facing various problems including decline of its fan base. Several external along with internal factors are accountable for the decline. Internal factors consist of; inadequate investment in social networks and other digital medias of.

Fan base of NASCAR comprised of married males with a typical age of 47, which passes their fandom to their children and produce generational commitment. But the household system in America was changing resulting in reduction of influence of married male fan base over their youngsters. Along with it understandings about vehicle was also altering with perceiving vehicle a lorry to reach at point B from point A, instead of as a fun job. Other obstacles for Amazoncom Update January 2001 July 2002 Case Study Analysis includes the shift of its fans to other sports as they were improving their fan's experience permitting access to their broadcasts out of the homes through jumbo turns, Wi-Fi gain access to, and so on. These all obstacles were tending the business to revise its marketing methods.

SWOT Analysis.


NASCAR core proficiencies includes it has rights of dictating rules as sanctioning body. Guidelines and regulations concerning expert stock vehicle racing are dictated by NASCAR like if any team with required abilities and resources can get in into races by following guidelines and regulations dictated by NASCAR. All the events of NASCAR are sponsored by corporates due to the fact that of greatest brand commitment of fans towards brand names advertised by Amazoncom Update January 2001 July 2002 Case Study Solution.


Weak points of NASCAR includes its close culture which is non collective. Amazoncom Update January 2001 July 2002 Case Study Solution develops Vehicle of Tomorrow without cooperation so result is that drivers did not like that concept. It was also discovered that NASCAR had no effective strategy for business interaction.
Porter's 5 Forces Analysis

NASCAR generally utilized to rely on conventional media sources like local paper for promotion of its sports. NASCAR likewise came to understand from these standard media outlets that sport was tough to cover. When sports fans were asked concerning popular stars and stars then NASCAR driver was not found even in leading twenty reactions.


Hazards in SWOT analysis are specified as external aspects that can danger to business's success. Due to the fact that if there is economic down turn then individuals would be having less return on investment, Economic down turn was experienced in late 2000 which can be threat for NASCAR. Earning of individuals would be effected and they would be more mindful in investing their cash. Economic down turn also results in increase fuel rates which likewise affected NASCAR. Because fans of NASCAR used to attend its occasion from cross countries. NESCAR had a rule of 65/25/10 for revenue circulation. 65 percent incomes from media rights would be dispersed to race tracks, 25 percent profits would be dispersed to completing group and staying 10 percent would be kept by NESCAR which is approving body. Contending group wished to increase their portion of profits from 25 percent because of increase in operating cost of a race group and also there is decrease in the variety of full-season sponsorship. Since they are making massive financial investments to enhance experience of fans, nescar likewise faces hazards from other sponsors. For instance which includes upgrading existing opportunities, developing new avenues, providing Wi-Fi center and also supplying other interactive mediums to connect sports on smart devices. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and create generational commitment. So the difficulty is that the household system in America was altering resulting in decrease of impact of married male fan base over their children. Along with it perceptions about car was also changing with viewing automobile an automobile to reach at point B from point A, rather than as an enjoyable project. Now if Amazoncom Update January 2001 July 2002 Case Study Solution make considerable investments in brand-new sections which are based upon brand-new consumers then it might face negative remarks from its core fan base.

Porter's Five Forces Analysis

Porter's 5 forces is a model that is used to evaluate market in which company is working. It helps in determining what are strengths and weakness of any particular market. It suggest that every industry is different from one another. It is very important to comprehend industry in which business is working since NASCAR's bottom line i.e. net revenue is heavily depends on this. There are 5 forces that are used to recognize success, intensity and attractiveness of Amazoncom Update January 2001 July 2002 Case Study Analysis organisation.

Competitive Rivalry

This force shows ability of competitors. Groups typically represents sponsors in NASCAR and the medium of marketing is motorists. For that reason it can be stated that chauffeurs and race cars are rivals. These chauffeurs can go against NASCAR if they got better chance in terms of rewards and tv exposure. If audiences delight in other race cars and drivers more than NASCAR then viewers can shift to those other intriguing vehicles and motorists. NASCAR might be having risk from its 2 direct rivals that is Solution 1 and Moto GP. They need to develop competitive advantages for drivers so they do not shift to other competitors.
Swot Analysis
Provider Power

If company shifts from one supplier to another, the supplier power suggests the number of providers are offered in market and what is the expense associated with provider. In this industry there is supply monopoly due to the fact that motorists with required resources and abilities are restricted.

Buyer Power

In the case of NASCAR consumers are its audiences. Audiences can switch to other competitors easily due to the fact that audiences will having low changing cost.

Threat of Substitution

Alternatives are referred as options. The replacements in this case can be other entertainment means like viewers can move to other sports. There are wide variety of substitutes are available in this situation which recommends that hazard of alternative is high.

Threat of New Entry

In the case of NASCAR threat of new entry is low. They need to develop vehicles and racing tracks and likewise requires to pay large amount to drivers for switching.

PESTEL Analysis


It can not be concluded from case study that there would be change in resource allowances. NASCAR had actually got benefit from lower taxation policies which leads to increasing in profits. So they made heavy investments in the research study and development. As NASCAR is working in different markets so it needs to face various guidelines. It is likewise noted that Amazoncom Update January 2001 July 2002 Case Study Help has dealt with increased analysis regarding regulative. Every federal government has various concern so NASCAR needs to be gotten ready for it as top priority can be moved to other sector.


Economic factors includes taxation rate, exchange rate, economic efficiency of that particular company, conditions of labour market, inflation rate and so on. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its rivals can be affected. NASCAR can utilize capabilities of employees to produce new chances and improve existing chances.


Every society is various from each other. Each has different social values and norms. It assists in understanding concerning society and preference of clients. Social factors includes traditions, culture, mindsets towards particular services and products, demographics, norms, interests and so on. It can be concluded that marketing through other methods instead of traditional (i.e. paper) can be preferred in this society.


Innovation has impact on almost every organisation. It consists of development in company technique. In this case of Amazoncom Update January 2001 July 2002 Case Study Solution it can be noted that business are heavily investing for research study and development. NASCAR ought to likewise work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Since every nation has different legal terms and conditions, Legal plays a crucial function in every nation. Amazoncom Update January 2001 July 2002 Case Study Analysis needs to be ensure that they secure their legal rights in every county so any company does not harm to its legal rights.


Ecological elements are also essential for every company. NASCAR requires to make sure that its cars and trucks are not producing pollution more than appropriate level.

7 P's of Marketing


The items of Amazoncom Update January 2001 July 2002 Case Study Analysis in its item portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, sanctioning rules for races and ad-space to corporate online marketers during broadcast of NASCAR races. (Hanlon, 2018).


Pricing technique of NASCAR for its race occasions tickets is based upon the location and importance of the racing occasions. Along with race occasions tickets, NASCAR also charge different service charge to its stakeholders and earns revenue. For example it charged approving costs of $1-2 million per race usually in 2005.


Marketing strategy of Amazoncom Update January 2001 July 2002 Case Study Help is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races. The business is not entirely relied upon its fan base for its promo and promote through regional radio stations too. The business has also adopted the merchandising media of promotion, in which the company offers products with its logo design.


NASCAR have its racing tracks in various cities in United States. The most crucial tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Automobile Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in the majority of the cities in United States to grasp across the country popularity.


Nestle individuals strategy is comprised of providing better experience to its viewers, its fan base and to all of its stakeholders. People are a crucial element of Amazoncom Update January 2001 July 2002 Case Study Help A marketing method as its occasions are the source of entertainment for crowd. Its individuals technique includes efforts to provide much better experience to its Fans, Race Drivers, Team, Event Organizers and so on, all of which come under individuals method of NASCAR.


Several business procedures are required to conduct racing occasions in an efficient method. These procedures include; proper schedule of time, plan for viewers, selling tickets, arrangement of area for sponsors, handling logistics etc. These all procedures contribute I building NASCAR image, enhancing spectators experience and increasing fan base.

Physical Evidence.

Crucial physical evidences for the NASCAR includes the existence of its racing tracks, stock automobiles and racing events. Along with it, its retailing brands consisting of t-shirts, caps, goodies and so on, likewise serve as a physical evidence for NASCAR.

Product Life Process Evaluation.

The racing events by NASCAR was presented on June 19, 1949. At the first phase competitors for NASCAR was low, as the competitors drove the cars and trucks comparable to the automobiles driven by ordinary individuals.


The very first NASCAR based track, particularly the Darlington Raceway track, was initiated in 1950 in South Carolina. After the growth of racing tracks the business moved towards transmitting its races on television in 1979.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 years, he transformed NASCAR from a regional Sport popular company into one with international fan base. He initiated a brand-new era of financially rewarding sponsorships and television contracts for NASCAR.


The maturity period for NASCAR started with the efforts of William France Jr., with the business having large range of income sources. The business has about 500 sponsors with broadcasting its occasions in about 150 nations. The company has large number of tracks in the majority of the cities of United States.


The major causes of decrease include the monetary crisis of 2008, which increased the expense of getting here at tracks for audiences due to increasing fuel prices, and the moving of its fan base towards other sports.

Market Segmentation.

The market segmentation of Amazoncom Update January 2001 July 2002 Case Study Analysis can be divided into four sectors; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Amazoncom Update January 2001 July 2002 Case Solution is based upon the geographical existence of its tracks in numerous states and cities in United States, and the television broadcasting of its occasions in numerous countries. The company has 23 tracks in about 20 states of America and has television broadcast through numerous Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This huge geographical division provides the company local as well as worldwide fan base.


The market division of Amazoncom Update January 2001 July 2002 Case Study Analysis is likewise highlydiverse based upon the gender, income and age of the customer. To increase the market segment of its market NASCAR must modify its marketing methods to bring in more age groups and lower its costs to go into in the market sector with a low typical earnings.


The mental characteristics of the majority of the fans are quite similar. NASCAR has a fan base with a commitment. As soon as in a week, NASCAR fans view it compulsive to buy tickets and see the races. 71% of them prefer to buy products with a NASCAR brand. They are rather extrovert and want to mingle with other fans while racing. They desire quality racing with low cost at hassle-free area. NASCAR has actually tried to increase the quality of its racing by introducing phase racing, they likewise have tried to lower rates and make the event more convenient by introducing live racing.


Behavioural segmentation of NASCAR is based upon the behaviour of fans in terms of watching the race live on the television or by going in the events. Presently, the fans choice is towards watching the race at home on tv rather than going, as the consumer experience at NASCAR tracks is not beneficial as well as costly.

Target Market.


One of the possible target audience of Amazoncom Update January 2001 July 2002 Case Study Solution was Hispanics; the young and growing population of United States. The marketplace section has excellent prospective for NASCAR as the population was growing at a higher rate and it was expected to end up being thrice after forty years and the segment has increasing wealth rate with about $1 trillion of wealth in 2014. The section reveals affinity with automobile culture, however require a more focused marketing towards inviting the sector towards racing.


Kids are also one of the potential target market section for NASCAR, as they are more linked socially than other groups. Producing fan base amongst kids can offer a prospective boost in the variety of fans for racing due to their connection. Kids spend the majority of their times in using smartphones and playing computer game. Automobile racing games established by Amazoncom Update January 2001 July 2002 Case Study Solution can be a possible source of acquiring attention of kids towards NASCAR track racing. However, NASCAR's digital functions related to kids are not capable of gaining the attention. NASCAR requires more attention towards customizing and enhancing its digital functions to attract the kids target audience.

Generation Y.
Generation Y target audience consists of those who invested 5 times more resources on discretionary expenditures i.e. purchasing tickets for racing events, than others. This huge expenditure makes the section capacity for NASCAR marketing strategy of increasing its fan base. The market segment is likewise easy to technique as 81% of the Y Generation consumer utilizes Facebook every day and the usage is two times of utilizing television and radio. The marketplace segment views sports as a social occasion, instead of adherence to sport. The market sector thinks about NASCAR as a company doing not have in producing a multiculturalism atmosphere. Amazoncom Update January 2001 July 2002 Case Study Analysis ought to take various actions to enhance the experience of Generation Y customers in its occasions.

5 C's of Marketing

5 C's of marketing helps in taking choices relating to marketing.


It needs to make PESTLE analysis in order to understand environment or context in which NASCAR is working. PESTLE stands for political, economic, social, technical, environmental and legal and is specified above.


NASCAR is an automobile racing business with having USP of high quality auto racing with a global structure. Its sector is sports team and occasions. Its target market is males in the age group of 15-60 years. Business has actually closed business culture and having non-interventionist method.


Collaborations includes suppliers, suppliers and alliances of Amazoncom Update January 2001 July 2002 Case Study Solution. It is collaborated with various racing teams which are taking part in racing. It also collaborated with Turners Sport for digital rights. NASCAR utilized to earn money check of around $15 million each year from Turner Sports. There are variety of cons behind this offer. NASCAR had to get approval from Turner Sport if it desire to develop its Facebook page, twitter account or even mobile application. Turner Sport likewise had rights of every video which is shoot throughout race at track.


The customer of Amazoncom Update January 2001 July 2002 Case Study Solution are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their children and develop generational loyalty.


The direct rivals of NASCAR are Formula 1 and Moto GP. Teams generally represents sponsors in NASCAR and the medium of marketing is motorists. It can be said that motorists and race automobiles are competitors. If they got much better opportunity in terms of rewards and television direct exposure, these drivers can go versus NASCAR.

Marketing Methods.

1. Establishing and Maintaining Facebook Page.
One of the possible target markets segments for NASCAR is Hispanics which is the growing population section of U.S.A. but unfortunately NASCAR had actually been not able to bring in the this targeted section. It needs to develop a Facebook page including the details relating to the races and the locations of tracks to make the customer informative about the core operations of NASCAR.
2. Developing and Updating Accounts of Secret Drivers.
Amazoncom Update January 2001 July 2002 Case Study Solution chauffeurs has a low star power as compare to players of other sports. The bad contacts with fans result in less tourist attraction of audiences towards the racers and a low star power. Star power is an important aspect for drawing in audiences towards tracks and towards tv.
3. Establishing New Games and improving present video games for kids.
Kids invested the majority of their time on playing games and using smartphones. Regrettably, kids playing NASCARA have a worst experience of playing its video games. As a result, they are less brought in towards the sport. In order to attract these kids, NASCARA must enhance its current racing video games by presenting modification in the automobiles i.e. altering colours, choice of speed, presenting group racing in the game, using better graphics connected to the racing tracks and introducing numerous levels in the video game. All these adjustments in the current video game would provide much better experience to kids.
Together with it, NASCAR ought to also develop new video games associated with racing like kids racing with kids characters as chauffeurs, cartoon racing with racing between different cartoon characters with an option of picking the favourite cartoon character for the kids. These strategies would enable the company to draw in one of its possible target sections.
4. Presenting multiculturalism at occasions.
NASCAR occasions are comprised of fans with really couple of cultural variety, due to expense of arrival in events, making it unattractive for the clients viewing sport events as social events i.e. Generation Y customers. As the Generation Y customers are a possible target market for NASCAR, therefore the company ought to take particular procedures to attract this possible target market.
5. Improving Consumer Experience at Tracks.
Amazoncom Update January 2001 July 2002 Case Study Analysis should deal with facilities and features at tracks due to the fact that on the race day viewers got disappointed. Viewers have lots of expectations from NASCAR because in exact same market other companies are supplying better services than NASCAR. IF NASCAR do not work on this problem then its fans might shifted to its rivals. According to fans there were not appropriate facilities were readily available as compare to other sports service providers. NASCAR needs to make sure that it provide appropriate centers that includes cleaned washrooms, comfortable seating arrangement. They must likewise supply WIFI services and accessibility of credit cards throughout that track. It should be also make sure that there are enough jumbo turns positioned at all needed places. There need to be also food stalls that provide quality food to audiences. In this method audiences will be having enjoyable experience at the day of event. (See Appendix B).

Marketing Budget

Marketing budget plan made on the basis of the above methods for the duration of 5 years from 2011 to 2015, reveals the cost associated information for the marketing strategies. (See Appendix B). It can be seen that method 5 of enhancing client experience at tracks would require highest initial investment and cost and method 4 of presenting multiculturalism will need most affordable initial investment with least expensive even more each year cost. The company needs to focus on the resource allotment on these methods on the basis of its offered resources and the prospective advantages which the strategy would offer.
KEEP IN MIND: The values about expense are presumed on rational basis due the absence of facts and figures connected to cost in the case study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the internal and external aspects of Amazoncom Update January 2001 July 2002 Case Study Analysis causing the decline of tv viewership rate and presence rate at tracks, the above marketing strategies are advised to NASCAR to increase its fan base in long term. These methods would deal with internal elements like bad consumer experience at tracks, insufficient social media marketing, incapable digital medias like games, lack of culturalisms at tracks and so on, in addition to with external factors like shifting of fans towards other sports, demographical changes in America and altering domesticity styles.