Charlene Barshefsky A Online Case Study Analysis

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Charlene Barshefsky A Case Study Solution & Analysis


Charlene Barshefsky A Case Study Analysis (National Association for Stock Automobile Automobile Racing) is a company conducting series of Stock Vehicle racing in United States and acting as an approving body for driving the rules for Stock Vehicle Racing. The organization was founded in 1947, by "Huge Bill" France. NASCAR organize Stock Car Racing occasions in United States with the existence of about 130000 audiences on average in 2005. It likewise relayed its events in about 150 countries. Stock Cars And Truck Racing by NASCAR is the 2nd biggest viewer sport, with highest number of sponsors. It has about 500 sponsors contributing billions of dollars in its profits. The other sources of revenue for Charlene Barshefsky A Case Study Help includes; 10% of the overall earnings from television rights, sanctioning charges i.e. $1-2 million per race, and licencing NASCAR brand to companies.

NASCAR has a closed business culture with the non-interventionist technique. The building of Cars and truck of Tomorrow by NASCAR, with an intent of security for the drivers, brought various stress amongst the stakeholders of the sport.
Executive Summary
The communication audit, carried out in 2010, revealed that regardless of the reality that the company extremely rely on the interactions between its stakeholders, there was no recognizable company communication technique. (

The audit pointed out various doing not have of NASCAR in terms of absence of internal integration, lack of fan management strategy and absence of social and digital media of marketing.

Charlene Barshefsky A Case Study Solution viewers was extremely loyal to the sport and the brands connected with the NASCAR, making it appealing for sponsors and business marketers.

Issue Statement.

The business is currently facing the issue of declining rates of presence at racing tracks and rates of tv viewers. This can put a considerable influence on its incomes from sponsors, media rights, and from other sources of income.

Situational Analysis.

The company was rather effective till 2005 with its conventional marketing techniques, however quickly after 2005 the business begins facing numerous problems including decline of its fan base. Numerous external in addition to internal aspects are responsible for the decrease. Internal factors consist of; inadequate investment in social media and other digital medias of.

Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their youngsters and develop generational loyalty. The family system in America was altering resulting in reduction of influence of married male fan base over their children. In addition to it perceptions about automobile was likewise changing with perceiving car a vehicle to reach at point B from point A, instead of as a fun task. Other difficulties for Charlene Barshefsky A Case Study Help consists of the shift of its fans to other sports as they were enhancing their fan's experience allowing access to their broadcasts out of the homes through jumbo turns, Wi-Fi gain access to, etc. These all difficulties were tending the business to modify its marketing methods.

SWOT Analysis.


In SWOT analysis, strengths defined as company's qualities which are various from its rivals. These are company's core competencies on which company performance or business success based upon. Charlene Barshefsky A Case Study Help core competencies includes it has rights of determining rules as approving body. Policies and rules relating to expert stock vehicle racing are determined by NASCAR like if any group with required skills and resources can enter into races by following rules and regulations dictated by NASCAR. NASCAR has monopoly it this element. Its strengths also consists of that it has title of second largest spectator sport in the United States with having more fortune 500 sponsors based in US. Its races were utilized to transmit in more than 150 nations around the globe with more than $56 million profits. The main sources of their earnings originate from television rights, approving fees, sponsorship and licensing. It has longest season of 10 months and having ownership of three national series i.e. Camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has also large resource of fans and corporate sponsors. Since of most significant brand name commitment of fans toward brands promoted by NASCAR, all the events of NASCAR are sponsored by corporates. (See Appendix A).

Weak points.

Weak Points in SWOT Analysis are considered as external aspects. Weak points includes the aspects that stops business to perform at needed level of performance. Weak points of NASCAR includes its close culture which is non collaborative. They have non-interventionist approach. They generally used to form guidelines and other required procedures without intervention of others which results in bad partnership. NASCAR establishes Car of Tomorrow without collaboration so result is that drivers did not like that concept. As this is racing sport so covering of sports by media is likewise tough. It was also discovered that NASCAR had no reliable method for company interaction. They don't understand how to handle issue if it took place off track. Ineffective service communication results in that they do not have clear instructions for their long term goals. They don't know that where they want to see this sport in future.
Porter's 5 Forces Analysis

NASCAR generally utilized to rely on traditional media sources like regional newspaper for promotion of its sports. NASCAR likewise came to know from these conventional media outlets that sport was challenging to cover. When sports fans were asked regarding popular celebs and stars then NASCAR chauffeur was not found even in top twenty reactions.


Economic down turn was experienced in late 2000 which can be risk for NASCAR since if there is economic down turn then people would be having less return on investment. Economic down turn likewise results in boost fuel rates which likewise impacted NASCAR. Now if NASCAR make significant investments in brand-new segments which are based on brand-new clients then it might deal with unfavorable remarks from its core fan base.

Porter's 5 Forces Analysis

It is important to understand market in which business is working because NASCAR's bottom line i.e. net revenue is greatly depends on this. There are 5 forces that are utilized to determine profitability, intensity and beauty of NASCAR organisation.

Competitive Competition

These motorists can go versus NASCAR if they got better opportunity in terms of rewards and television direct exposure. If audiences take pleasure in other race vehicles and chauffeurs more than NASCAR then viewers can shift to those other intriguing automobiles and chauffeurs. NASCAR could be having danger from its 2 direct rivals that is Formula 1 and Moto GP.
Swot Analysis
Supplier Power

If company shifts from one supplier to another, the supplier power suggests the number of suppliers are readily available in market and what is the cost associated with provider. Since motorists with needed skills and resources are limited, in this industry there is supply monopoly.

Buyer Power

This force is concerning to customers that is it easy for customers to move to other products. Then clients are less likely to switch, if there is more switching expense is associated. When it comes to NASCAR customers are its viewers. Because viewers will having low switching expense, audiences can switch to other rivals quickly.

Threat of Alternative

Alternatives are referred as options. The replacements in this case can be other entertainment indicates like viewers can shift to other sports. There are large variety of replacements are offered in this circumstance which recommends that hazard of alternative is high.

Hazard of New Entry

In the case of NASCAR hazard of brand-new entry is low. They need to develop automobiles and racing tracks and also requires to pay large amount to motorists for changing.

PESTEL Analysis


As NASCAR is working in numerous markets so it needs to deal with various regulations. It is also kept in mind that NASCAR has actually faced increased scrutiny relating to regulatory. Every federal government has various concern so NASCAR has actually to be prepared for it as priority can be moved to other sector.


Financial factors consists of tax rate, currency exchange rate, financial efficiency of that specific business, conditions of labour market, inflation rate etc. Fortunes of the NASCAR and its rivals can be affected if there is government intervention in the marketing and sales sector. NASCAR can utilize abilities of staff members to produce brand-new chances and enhance existing opportunities.


Each has different social values and norms. It assists in comprehending concerning society and preference of clients.


Innovation has effect on practically every business. It includes development in business technique. In this case of Charlene Barshefsky A Case Study Help it can be kept in mind that companies are heavily spending for research study and advancement. NASCAR must also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Since every nation has different legal terms and conditions, Legal plays a crucial function in every country. Charlene Barshefsky A Case Study Solution requires to be make sure that they safeguard their legal rights in every county so any company does not hurt to its legal rights.


Ecological elements are also crucial for each organisation. Since typically governments do not allow those organisation which can hurt to environment. These environmental factors consists of laws relating to pollution, climate modification, safe waste disposal, policies concerning insurance coverage and so on. NASCAR requires to ensure that its vehicles are not creating contamination more than appropriate level.

7 P's of Marketing


The products of Charlene Barshefsky A Case Study Solution in its item portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, sanctioning rules for races and ad-space to business online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Rates method of NASCAR for its race events tickets is based upon the place and importance of the racing events. Together with race events tickets, NASCAR also charge numerous service charge to its stakeholders and earns earnings. For example it charged approving fees of $1-2 million per race on average in 2005.


Advertising strategy of Charlene Barshefsky A Case Study Analysis is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races. Nevertheless, the business is not totally relied upon its fan base for its promo and promote through local radio stations too. The company has likewise adopted the merchandising media of promo, in which the business offers merchandises with its logo design.


NASCAR have its racing tracks in various cities in United States. The most crucial tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Automobile Club Speedway in California and Darlington Raceway in South Carolina. It attempts to conduct its races in the majority of the cities in United States to grasp across the country popularity.


Nestle people method is consisted of supplying much better experience to its audiences, its fan base and to all of its stakeholders. People are a crucial element of Charlene Barshefsky A Case Study Analysis A marketing strategy as its occasions are the source of home entertainment for crowd. Its people technique includes efforts to offer better experience to its Fans, Race Drivers, Crew, Event Organizers etc., all of which come under individuals technique of NASCAR.


Numerous business processes are required to perform racing occasions in an effective method. These processes consist of; proper schedule of time, plan for viewers, selling tickets, plan of space for sponsors, managing logistics etc. These all processes contribute I constructing NASCAR image, improving viewers experience and increasing fan base.

Physical Proof.

Crucial physical evidences for the NASCAR includes the presence of its racing tracks, stock vehicles and racing occasions. Along with it, its merchandising brands including t-shirts, caps, goodies and so on, likewise serve as a physical evidence for NASCAR.

Item Life Process Evaluation.

The racing occasions by NASCAR was introduced on June 19, 1949. At the very first phase competitors for NASCAR was low, as the rivals drove the automobiles comparable to the cars and trucks driven by normal individuals.


The first NASCAR based track, namely the Darlington Raceway track, was initiated in 1950 in South Carolina. After the growth of racing tracks the company moved towards relaying its races on tv in 1979.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular company into one with worldwide fan base. He initiated a brand-new period of profitable sponsorships and tv contracts for NASCAR.


The maturity period for NASCAR began with the efforts of William France Jr., with the company having wide range of profits sources. The company has about 500 sponsors with transmitting its events in about 150 countries. The business has large number of tracks in the majority of the cities of United States.


The decline in the company's offerings began after 2005 with average participation rate per race decreased by 22% from 2005 to 2010 and tv viewership rate declined by 30% from 2005 to 2010. The significant reasons for decline include the financial crisis of 2008, which increased the cost of getting to tracks for audiences due to increasing fuel prices, and the moving of its fan base towards other sports.

Market Division.

The market segmentation of Charlene Barshefsky A Case Study Analysis can be divided into 4 segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Charlene Barshefsky A Case Analysis is based upon the geographical presence of its tracks in numerous states and cities in United States, and the tv broadcasting of its events in different countries. The business has 23 tracks in about 20 states of America and has television broadcast through various Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This huge geographical division provides the company regional as well as global fan base.


The market division of NASCAR is also highlydiverse based upon the gender, income and age of the consumer. Its existing fan base is majorly comprised of male married fans with an average age of 47 years and an income around $30-50 thousands. Currently NASCAR is trying to increase its target market to the young growing population and kinds. To increase the market sector of its market NASCAR ought to revise its marketing techniques to attract more age groups and lower its costs to go into in the market section with a low average income.( htt1).


The mental attributes of most of the fans are rather similar. NASCAR has a fan base with a loyalty. Once in a week, NASCAR fans perceive it compulsive to buy tickets and see the races. 71% of them prefer to buy items with a NASCAR brand. They are rather extrovert and are willing to join other fans while racing. They want quality racing with low price at convenient place. NASCAR has attempted to increase the quality of its racing by introducing phase racing, they likewise have tried to lower prices and make the event more hassle-free by presenting live racing.


Behavioural division of NASCAR is based upon the behaviour of fans in terms of viewing the race live on the television or by going in the occasions. Presently, the fans preference is towards watching the race at house on television rather than going, as the client experience at NASCAR tracks is not favourable as well as expensive.

Target audience.


One of the potential target market of Charlene Barshefsky A Case Study Analysis was Hispanics; the young and growing population of United States. The marketplace section has great potential for NASCAR as the population was growing at a greater rate and it was expected to end up being thrice after forty years and the sector has increasing wealth rate with about $1 trillion of wealth in 2014. Although, the segment reveals affinity with car culture, but require a more focused marketing towards inviting the sector towards racing.


Kids are likewise one of the prospective target market sector for NASCAR, as they are more linked socially than other groups. Producing fan base amongst kids can provide a prospective increase in the variety of fans for racing due to their connection. Kids spend most of their times in utilizing mobile phones and playing video games. Automobile racing video games developed by Charlene Barshefsky A Case Study Analysis can be a possible source of getting attention of kids towards NASCAR track racing. However, NASCAR's digital features associated with kids are not capable of gaining the attention. NASCAR requires more attention towards customizing and enhancing its digital features to bring in the kids target market.

This big expense makes the segment capacity for NASCAR marketing method of increasing its fan base. The market section considers NASCAR as an organization doing not have in producing a multiculturalism environment. NASCAR needs to take numerous steps to enhance the experience of Generation Y consumers in its events.

5 C's of Marketing

5 C's of marketing assists in taking decisions relating to marketing.


It needs to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE stands for political, financial, social, technical, environmental and legal and is specified above.


Charlene Barshefsky A Case Study Analysis is a vehicle racing business with having USP of high quality automobile racing with a worldwide structure. Its sector is sports team and events.


Collaborations includes distributors, providers and alliances of Charlene Barshefsky A Case Study Solution. It is worked together with various racing groups which are taking part in racing. It also teamed up with Turners Sport for digital rights. NASCAR utilized to get pay check of around $15 million every year from Turner Sports. There are number of cons behind this offer. NASCAR had to get approval from Turner Sport if it want to create its Facebook page, twitter account or even mobile application. Turner Sport also had rights of every video which is shoot throughout race at track.


The consumer of Charlene Barshefsky A Case Study Analysis are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and produce generational commitment.


The direct competitors of NASCAR are Formula 1 and Moto GP. Groups normally represents sponsors in NASCAR and the medium of marketing is chauffeurs. It can be said that chauffeurs and race vehicles are competitors. If they got better opportunity in terms of rewards and television direct exposure, these motorists can go versus NASCAR.

Marketing Techniques.

1. Keeping and developing Facebook Page.
One of the possible target markets sections for NASCAR is Hispanics which is the growing population section of U.S.A. however regrettably NASCAR had been not able to bring in the this targeted section. In order to bring in the young growing generation the NASCAR should market by utilizing social networks like Facebook. It needs to develop a Facebook page including the information regarding the races and the areas of tracks to make the consumer informative about the core operations of Charlene Barshefsky A Case Study Help. It needs to likewise update its Facebook page on everyday basis to provide info about its approaching events. This would make the target audience sector more helpful about the business and would lead to drawing in big fans base.
2. Establishing and Upgrading Accounts of Key Drivers.
NASCAR drivers has a low star power as compare to gamers of other sports. Its ranks 7th in terms of star power (see Case Display). The significant reason behind it is that, the racers mostly play in teams and are not able to construct an essential account and preserve a close contact with fans. The poor contacts with fans result in less destination of viewers towards the racers and a low star power. Star power is an important aspect for drawing in audiences towards tracks and towards television. The star power for the chauffeurs at NASCARA could be improved by producing and upgrading accounts of essential drivers by NASCARA itself. This would remove the requirement of requiring chauffeurs to preserve their accounts and would lead to increasing fans attention towards NASCARA chauffeurs.
3. Developing New Games and enhancing present games for kids.
In order to bring in these kids, NASCARA should enhance its present racing games by introducing customization in the cars i.e. altering colours, selection of speed, introducing group racing in the video game, using better graphics related to the racing tracks and presenting numerous levels in the game. All these adjustments in the current video game would provide much better experience to kids.
Together with it, NASCAR must likewise develop brand-new video games connected to racing like kids racing with kids characters as motorists, cartoon racing with racing between numerous animation characters with a choice of selecting the preferred cartoon character for the kids. These strategies would make it possible for the business to attract among its possible target sections.
4. Introducing multiculturalism at occasions.
NASCAR occasions are made up of fans with very few cultural diversity, due to expense of arrival in occasions, making it unappealing for the consumers perceiving sport occasions as social occasions i.e. Generation Y consumers. As the Generation Y consumers are a potential target market for NASCAR, therefore the company ought to take particular measures to attract this possible target market.
5. Improving Consumer Experience at Tracks.
NASCAR needs to work on infrastructure and amenities at tracks since on the race day audiences got dissatisfied. Audiences have lots of expectations from Charlene Barshefsky A Case Study Analysis because in same industry other business are providing better services than NASCAR. IF NASCAR do not work on this concern then its fans might moved to its competitors.

Marketing Budget plan

Marketing spending plan made on the basis of the above methods for the duration of 5 years from 2011 to 2015, reveals the cost associated information for the marketing methods. (See Appendix B). It can be seen that method 5 of improving client experience at tracks would need highest initial financial investment and expense and technique 4 of introducing multiculturalism will need lowest preliminary investment with least expensive further each year expense. The company needs to prioritize the resource allotment on these strategies on the basis of its offered resources and the prospective benefits which the method would provide.
NOTE: The worths about expense are assumed on logical basis due the lack of figures and realities associated with cost in the event study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the external and internal elements of Charlene Barshefsky A Case Study Analysis triggering the decrease of tv viewership rate and participation rate at tracks, the above marketing techniques are suggested to NASCAR to increase its fan base in long run. These strategies would manage internal factors like bad customer experience at tracks, inadequate social networks marketing, incapable digital medias like games, absence of culturalisms at tracks etc., as well as with external factors like shifting of fans towards other sports, demographical changes in America and altering domesticity styles.