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Charlene Barshefsky B Case Study Solution and Analysis


NASCAR (National Association for Stock Cars And Truck Car Racing) is an organization performing series of Stock Automobile racing in United States and acting as an approving body for driving the rules for Stock Automobile Racing. 2) Stock Cars And Truck Racing by NASCAR is the 2nd biggest spectator sport, with highest number of sponsors. 1) The other sources of profits for Charlene Barshefsky B Case Study Help includes; 10% of the overall profits from tv rights, approving charges i.e. $1-2 million per race, and licencing NASCAR brand to business.

NASCAR has a closed corporate culture with the non-interventionist approach. The structure of Automobile of Tomorrow by NASCAR, with an intent of safety for the chauffeurs, brought different tensions amongst the stakeholders of the sport.
Executive Summary
The communication audit, conducted in 2010, revealed that in spite of the truth that business extremely rely on the interactions in between its stakeholders, there was no recognizable organisation communication technique. The market's target consumers, instructions and objectives were all unidentified.

The audit explained numerous doing not have of NASCAR in terms of absence of internal integration, absence of fan management strategy and lack of social and digital media of marketing. The business has complex community with independent tracks, drivers and teams. This structure with closed corporate culture bring various challenges in speeding up a change. Other partners in ecosystem consists of the media networks i.e. television and radio, and corporate online marketers.

Charlene Barshefsky B Case Study Solution viewers was highly faithful to the sport and the brands associated with the NASCAR, making it appealing for sponsors and corporate marketers.

Issue Declaration.

The business is presently facing the problem of declining rates of participation at racing tracks and rates of television audiences. This can put a substantial impact on its earnings from sponsors, media rights, and from other sources of earnings.

Situational Analysis.

Although the business was rather successful till 2005 with its traditional marketing strategies, however right after 2005 the company starts facing numerous issues consisting of decline of its fan base. Several external along with internal factors are accountable for the decrease. Internal factors include; inadequate investment in social networks and other digital medias of.

Fan base of NASCAR made up of married males with a typical age of 47, which passes their fandom to their children and produce generational commitment. Other challenges for NASCAR consists of the shift of its fans to other sports as they were improving their fan's experience allowing access to their broadcasts out of the homes through jumbo turns, Wi-Fi access, and so on.

SWOT Analysis.


NASCAR core competencies includes it has rights of dictating rules as approving body. Guidelines and regulations relating to professional stock automobile racing are determined by NASCAR like if any group with needed skills and resources can get in into races by following guidelines and guidelines determined by NASCAR. All the occasions of NASCAR are sponsored by corporates because of most significant brand loyalty of fans towards brand names advertised by Charlene Barshefsky B Case Study Analysis.


Weak Points in SWOT Analysis are considered as external factors. Weak points includes the factors that stops business to perform at needed level of effectiveness. Weak points of NASCAR includes its close culture which is non collective. They have non-interventionist technique. They typically utilized to form guidelines and other required processes without intervention of others which leads to bad cooperation. For instance NASCAR establishes Car of Tomorrow without cooperation so result is that motorists did not like that principle. As this is racing sport so covering of sports by media is also hard. It was also found that NASCAR had no efficient strategy for organisation interaction. If it occurred off track, they do not know how to deal with problem. Inadequate business communication results in that they don't have clear instructions for their long term goals. They don't know that where they want to see this sport in future.
Porter's 5 Forces Analysis

Opportunities in SWOT analysis are external aspects which can be favourable to company or the external elements on which company is having competitive benefit. NASCAR normally utilized to depend on standard media sources like regional newspaper for promotion of its sports. Typically these conventional media sources try to cover their house group and particular kind of events. NASCAR also came to know from these traditional media outlets that sport was difficult to cover. Media landscape also altered from conventional to digital landscape. Papers failed. NASCAR can deal with its abilities to get optimal possible benefits from this new digital landscape. NASCAR have underinvestment in digital resources. So it can capitalize in social and digital media to get its benefits. Digital rights of NASCAR were also sold to Turner Sports. NASCAR used to earn money check of around $15 million annually from Turner Sports. There are number of cons behind this deal. For instance Charlene Barshefsky B Case Study Analysis had to get approval from Turner Sport if it wish to create its Facebook page, twitter account or even mobile application. Turner Sport also had rights of every single video which is shoot during race at track. If media sources like newspapers, magazines and cable channels wish to post videos of races on their respective pages then they are required to pay licensing charges to Turner Sport. NASCAR can work on conditions and terms and attempt to work out with Turner Sports to get optimal advantages of it. Star power plays really crucial function in producing profits from every sport. However it was kept in mind that Charlene Barshefsky B Case Study Analysis is lagging in this location i.e. star power. When sports fans were asked concerning popular celebs and stars then NASCAR driver was not discovered even in top twenty actions. So NASCAR can put efforts in this area too for revenue generation. They must guide their chauffeurs that how they can become sport stars. Four strategic focuses which are created by research team can also be worked as chance for NESCAR. These 4 tactical focuses compares and analysis Charlene Barshefsky B Case Study Analysis techniques.


Hazards in SWOT analysis are defined as external aspects that can threat to business's success. Economic down turn was experienced in late 2000 which can be danger for NASCAR since if there is economic down turn then people would be having less return on investment. Earning of individuals would be effected and they would be more conscious in spending their loan. Economic down turn also results in boost fuel rates which likewise affected NASCAR. Due to the fact that fans of NASCAR used to attend its occasion from fars away. NESCAR had a guideline of 65/25/10 for revenue distribution. 65 percent earnings from media rights would be distributed to race course, 25 percent income would be dispersed to contending team and remaining 10 percent would be maintained by NESCAR which is approving body. Completing group wanted to increase their portion of revenue from 25 percent because of boost in running cost of a race group and likewise there is decrease in the number of full-season sponsorship. Because they are making huge investments to enhance experience of fans, nescar likewise faces risks from other sponsors. For example that includes upgrading existing avenues, building new opportunities, supplying Wi-Fi center and likewise offering other interactive mediums to interact sports on mobile phones. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their children and create generational commitment. The difficulty is that the household system in America was changing resulting in decrease of impact of married male fan base over their youngsters. Together with it perceptions about car was likewise changing with viewing car an automobile to reach at point B from point A, instead of as an enjoyable task. If NASCAR make substantial investments in new sectors which are based on brand-new customers then it might deal with unfavorable remarks from its core fan base, now.

Porter's Five Forces Analysis

Porter's 5 forces is a design that is used to evaluate industry in which business is working. It assists in determining what are strengths and weak point of any specific industry. It recommend that every industry is different from one another. Because NASCAR's bottom line i.e. net earnings is greatly depends on this, it is essential to comprehend market in which company is working. There are 5 forces that are used to determine success, strength and beauty of Charlene Barshefsky B Case Study Solution service.

Competitive Rivalry

This force indicates capability of rivals. Groups usually represents sponsors in NASCAR and the medium of advertising is chauffeurs. For that reason it can be said that drivers and race cars are rivals. If they got better opportunity in terms of prizes and tv direct exposure, these drivers can go versus Charlene Barshefsky B Case Study Solution. Then audiences can shift to those other intriguing cars and trucks and motorists, if audiences take pleasure in other race vehicles and chauffeurs more than NASCAR. NASCAR could be having threat from its two direct competitors that is Solution 1 and Moto GP. They require to produce competitive benefits for motorists so they don't move to other competitors.
Swot Analysis
Provider Power

If company shifts from one supplier to another, the supplier power suggests the number of suppliers are available in market and what is the cost associated with supplier. Because chauffeurs with required skills and resources are restricted, in this market there is supply monopoly.

Buyer Power

This force is regarding to consumers that is it easy for clients to shift to other products. Then consumers are less most likely to switch, if there is more changing cost is associated. When it comes to NASCAR customers are its audiences. Viewers can change to other competitors easily because viewers will having low switching cost.

Threat of Replacement

Alternatives are referred as options. The replacements in this case can be other entertainment implies like audiences can move to other sports. There are broad range of alternatives are available in this scenario which recommends that threat of substitute is high.

Hazard of New Entry

It is defined as how it is simple for any business to go into in that specific market. In the case of Charlene Barshefsky B Case Study Help danger of brand-new entry is low. If any company requires to go into in this company than they have to make heavy financial investments, since. They require to develop cars and trucks and racing tracks and likewise needs to pay significant amount to drivers for switching.

PESTEL Analysis


It can not be concluded from case research study that there would be change in resource allocations. NASCAR had got gain from lower tax policies which results in increasing in profits. So they made heavy financial investments in the research and advancement. As NASCAR is working in various markets so it needs to face various guidelines. It is also noted that Charlene Barshefsky B Case Study Analysis has actually dealt with increased analysis regarding regulatory. Every federal government has different priority so NASCAR has to be gotten ready for it as concern can be shifted to other sector.


Economic factors consists of tax rate, currency exchange rate, financial efficiency of that particular business, conditions of labour market, inflation rate etc. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its competitors can be affected. NASCAR can leverage capabilities of workers to produce brand-new opportunities and enhance existing chances.


Every society is different from each other. Each has various social worths and standards. It helps in understanding regarding society and choice of customers. Social elements consists of traditions, culture, mindsets towards specific product and services, demographics, norms, interests and so on. It can be concluded that marketing through other means instead of conventional (i.e. paper) can be chosen in this society.


Innovation has influence on almost every company. It consists of development in organisation strategy. In this case of Charlene Barshefsky B Case Study Analysis it can be noted that companies are greatly investing for research and advancement. NASCAR should also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Due to the fact that every country has different legal terms and conditions, Legal plays a crucial role in every nation. Charlene Barshefsky B Case Study Analysis needs to be make certain that they safeguard their legal rights in every county so any company does not damage to its legal rights.


Environmental aspects are also crucial for each company. Since usually federal governments don't allow those organisation which can harm to environment. These ecological aspects consists of laws concerning contamination, climate modification, safe garbage disposal, policies concerning insurance and so on. NASCAR requires to make certain that its cars are not producing pollution more than appropriate level.

7 P's of Marketing


The products of Charlene Barshefsky B Case Study Help in its item portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, approving guidelines for races and ad-space to corporate online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Rates technique of NASCAR for its race events tickets is based upon the place and significance of the racing events. Together with race occasions tickets, NASCAR also charge numerous service fees to its stakeholders and earns earnings. It charged sanctioning charges of $1-2 million per race on average in 2005.


Marketing method of Charlene Barshefsky B Case Study Solution is highly based upon its fan base. A strong fan base share its fandom with others and increase the variety of audiences for NASCAR races. Nevertheless, the business is not completely trusted its fan base for its promotion and promote through local radio stations too. The business has actually also embraced the merchandising media of promotion, in which the business sells merchandises with its logo design.


NASCAR have its racing tracks in numerous cities in United States. The most essential tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Car Club Speedway in California and Darlington Raceway in South Carolina. It tries to perform its races in most of the cities in United States to understand nationwide popularity.


Nestle people method is consisted of offering better experience to its viewers, its fan base and to all of its stakeholders. People are an essential aspect of Charlene Barshefsky B Case Study Solution A marketing strategy as its events are the source of entertainment for crowd. Its people strategy consists of efforts to offer much better experience to its Fans, Race Drivers, Team, Event Organizers and so on, all of which come under individuals method of NASCAR.


Numerous service processes are needed to conduct racing events in an efficient method. These processes include; appropriate schedule of time, plan for spectators, offering tickets, arrangement of area for sponsors, managing logistics etc. These all procedures contribute I building NASCAR image, improving viewers experience and increasing fan base.

Physical Proof.

Crucial physical proofs for the NASCAR includes the presence of its racing tracks, stock automobiles and racing occasions. Along with it, its merchandising brands including t-shirts, caps, goodies etc., likewise function as a physical evidence for NASCAR.

Item Life Cycle Assessment.

The racing events by Charlene Barshefsky B Case Study Solution was presented on June 19, 1949. The first race was held at Charlotte Speedway in North Carolina. There had to do with 13000 fans present in the race. At the first stage competition for NASCAR was low, as the rivals drove the cars and trucks comparable to the cars driven by normal individuals.


After performing its very first race effectively the company moved towards building its own tracks. The first Charlene Barshefsky B Case Study Analysis based track, specifically the Darlington Raceway track, was started in 1950 in South Carolina. It was followed by establishment of more raceways including Daytona International Speedway, which was opened in 1959. After the development of racing tracks the company moved towards relaying its races on television in 1979. The first occasion broadcasted on tv was flag-to-flag protection of Daytona.

In 1972, William France Jr., became the president of NASCAR and n about 3 decades, he changed NASCAR from a local Sport popular company into one with global fan base. He initiated a new age of lucrative sponsorships and television contracts for NASCAR.


The maturity duration for NASCAR began with the efforts of William France Jr., with the company having large range of earnings sources. The company has about 500 sponsors with transmitting its events in about 150 nations. The company has a great deal of tracks in most of the cities of United States.


The major causes of decline consist of the monetary crisis of 2008, which increased the expense of arriving at tracks for audiences due to increasing fuel rates, and the shifting of its fan base towards other sports.

Market Segmentation.

The marketplace division of Charlene Barshefsky B Case Study Help can be divided into 4 segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Charlene Barshefsky B Case Help is based upon the geographical existence of its tracks in different states and cities in United States, and the tv broadcasting of its occasions in numerous countries. The company has 23 tracks in about 20 states of America and has television broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This vast geographical division provides the company local along with worldwide fan base.


The group division of NASCAR is also highlydiverse based upon the gender, income and age of the consumer. Its existing fan base is majorly comprised of male married fans with a typical age of 47 years and an earnings around $30-50 thousands. However presently NASCAR is attempting to increase its target market to the young growing population and kinds as well. To increase the market segment of its market NASCAR should revise its marketing methods to bring in more age and lower its rates to enter in the market sector with a low average earnings.( htt1).


NASCAR has a fan base with a commitment. NASCAR fans perceive it compulsive to buy tickets and see the races when in a week. NASCAR has actually tried to increase the quality of its racing by presenting phase racing, they also have actually attempted to lower rates and make the event more convenient by presenting live racing.


Behavioural segmentation of NASCAR is based upon the behaviour of fans in terms of viewing the race live on the tv or by going in the occasions. Currently, the fans preference is towards viewing the race at home on tv rather than going, as the consumer experience at NASCAR tracks is not favourable as well as costly.

Target Market.


One of the potential target audience of Charlene Barshefsky B Case Study Analysis was Hispanics; the young and growing population of United States. The marketplace section has excellent potential for NASCAR as the population was growing at a higher rate and it was anticipated to become thrice after forty years and the segment has increasing wealth rate with about $1 trillion of wealth in 2014. The section reveals affinity with cars and truck culture, however need a more focused marketing towards inviting the section towards racing.


Kids are likewise among the prospective target market segment for NASCAR, as they are more linked socially than other groups. Creating fan base among kids can supply a prospective boost in the variety of fans for racing due to their connection. Kids invest most of their times in playing and using mobile phones computer game. Automobile racing games developed by Charlene Barshefsky B Case Study Solution can be a potential source of gaining attention of kids towards NASCAR track racing. NASCAR's digital functions related to kids are not capable of acquiring the attention. NASCAR requires more attention towards customizing and improving its digital functions to attract the kids target market.

This big expenditure makes the sector potential for NASCAR marketing method of increasing its fan base. The market section thinks about NASCAR as a company doing not have in producing a multiculturalism atmosphere. NASCAR needs to take numerous steps to improve the experience of Generation Y consumers in its occasions.

5 C's of Marketing

5 C's of marketing helps in taking choices relating to marketing.


It needs to make PESTLE analysis in order to understand environment or context in which NASCAR is working. PESTLE represents political, economic, social, technical, ecological and legal and is stated above.


NASCAR is an automobile racing company with having USP of high quality vehicle racing with a worldwide structure. Its sector is sports team and events. Its target audience is males in the age group of 15-60 years. Company has closed business culture and having non-interventionist method.


Collaborations includes distributors, suppliers and alliances of NASCAR. NASCAR utilized to get pay check of around $15 million each year from Turner Sports. NASCAR had to get approval from Turner Sport if it desire to produce its Facebook page, twitter account or even mobile application.


The client of Charlene Barshefsky B Case Study Analysis are its viewers. They target customers with having age of 15-60 years. Fan base of NASCAR comprised of married males with a typical age of 47, which passes their fandom to their children and produce generational commitment.


The direct competitors of NASCAR are Formula 1 and Moto GP. Groups generally represents sponsors in NASCAR and the medium of marketing is chauffeurs. It can be said that chauffeurs and race cars and trucks are competitors. These drivers can break Charlene Barshefsky B Case Study Solution if they improved chance in terms of rewards and television direct exposure.

Marketing Techniques.

1. Preserving and establishing Facebook Page.
One of the possible target markets sections for NASCAR is Hispanics which is the growing population segment of U.S.A. however sadly NASCAR had been unable to draw in the this targeted sector. It should develop a Facebook page consisting of the info concerning the races and the places of tracks to make the customer useful about the core operations of NASCAR.
2. Establishing and Updating Accounts of Key Drivers.
NASCAR chauffeurs has a low star power as compare to gamers of other sports. Its ranks 7th in regards to star power (see Case Exhibit). The major reason behind it is that, the racers primarily play in teams and are not able to develop a crucial account and preserve a close contact with fans. The bad contacts with fans lead to less attraction of viewers towards the racers and a low star power. Star power is a crucial aspect for drawing in audiences towards tracks and towards tv. The star power for the chauffeurs at NASCARA could be enhanced by developing and updating accounts of crucial chauffeurs by NASCARA itself. This would eliminate the requirement of requiring drivers to keep their accounts and would result in increasing fans attention towards NASCARA drivers.
3. Establishing New Games and improving current video games for kids.
In order to attract these kids, NASCARA should enhance its existing racing video games by introducing personalization in the cars i.e. altering colours, selection of speed, presenting group racing in the game, utilizing better graphics related to the racing tracks and introducing various levels in the video game. All these adjustments in the current game would provide much better experience to kids.
Together with it, NASCAR ought to also develop new video games associated with racing like kids racing with kids characters as drivers, cartoon racing with racing in between various cartoon characters with an option of picking the preferred cartoon character for the kids. These techniques would allow the business to draw in among its potential target sections.
4. Presenting multiculturalism at occasions.
Charlene Barshefsky B Case Study Solution occasions are consisted of fans with extremely couple of multiculturalism, due to cost of arrival in events, making it unappealing for the customers viewing sport occasions as social occasions i.e. Generation Y clients. As the Generation Y clients are a prospective target audience for NASCAR, therefore the business needs to take certain measures to attract this potential target audience. It needs to adopt strategies to draw in the clients far from the tracks location with various culture. The method to do so might be supplying special discounts on tickets or complimentary tickets to audiences coming from a particular range or from another state. It would increase multiculturalism of the fans and would make Generation Y customers more satisfied.
5. Improving Client Experience at Tracks.
Because on the race day audiences got disappointed, NASCAR needs to work on infrastructure and facilities at tracks. Due to the fact that in exact same market other companies are offering better services than NASCAR, audiences have numerous expectations from Charlene Barshefsky B Case Study Solution. IF NASCAR do not work on this problem then its fans might moved to its rivals. According to fans there were not adequate centers were readily available as compare to other sports providers. NASCAR ought to make sure that it offer sufficient centers that includes cleaned bathrooms, comfortable seating plan. They should likewise offer WIFI services and availability of charge card throughout that track. It should be also make sure that there suffice jumbo turns put at all needed locations. There should be also food stalls that offer quality food to viewers. In this way audiences will be having pleasant experience at the day of occasion. (See Appendix B).

Marketing Budget

Marketing budget made on the basis of the above strategies for the duration of 5 years from 2011 to 2015, shows the cost associated information for the marketing methods. (See Appendix B). It can be seen that method 5 of improving client experience at tracks would require highest initial financial investment and cost and strategy 4 of introducing multiculturalism will require least expensive initial investment with most affordable further each year cost. The business must prioritize the resource allotment on these methods on the basis of its readily available resources and the potential advantages which the method would supply.
NOTE: The worths about expense are assumed on reasonable basis due the lack of truths and figures associated with cost in the case research study. Inflation rate of United States is presumed to be 10%.

On the basis of deep analysis of the external and internal factors of Charlene Barshefsky B Case Study Help causing the decline of television viewership rate and participation rate at tracks, the above marketing methods are advised to NASCAR to increase its fan base in long run. These techniques would manage internal aspects like poor consumer experience at tracks, insufficient social media marketing, incapable digital medias like video games, lack of culturalisms at tracks etc., in addition to with external aspects like shifting of fans towards other sports, demographical changes in America and altering family life designs.