E Commerce In Latin America Online Case Study Analysis

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E Commerce In Latin America Case Study Solution & Analysis


E Commerce In Latin America Case Study Solution (National Association for Stock Cars And Truck Automobile Racing) is an organization carrying out series of Stock Automobile racing in United States and functioning as an approving body for driving the guidelines for Stock Car Racing. The company was founded in 1947, by "Big Expense" France. NASCAR organize Stock Cars and truck Racing events in United States with the presence of about 130000 viewers usually in 2005. It also relayed its occasions in about 150 countries. Stock Automobile Racing by NASCAR is the second largest viewer sport, with greatest variety of sponsors. It has about 500 sponsors contributing billions of dollars in its income. The other sources of earnings for E Commerce In Latin America Case Study Solution consists of; 10% of the total income from tv rights, sanctioning costs i.e. $1-2 million per race, and licencing NASCAR brand name to business.

NASCAR has a closed corporate culture with the non-interventionist technique. The structure of Automobile of Tomorrow by NASCAR, with an objective of safety for the chauffeurs, brought different tensions amongst the stakeholders of the sport.
Executive Summary
The interaction audit, performed in 2010, exposed that regardless of the fact that the business highly rely on the interactions in between its stakeholders, there was no identifiable service interaction strategy. The market's target clients, instructions and goals were all unidentified.

The audit pointed out numerous lacking of NASCAR in terms of lack of internal combination, absence of fan management strategy and lack of digital and social media of marketing.

E Commerce In Latin America Case Study Solution viewers was highly loyal to the sport and the brand names associated with the NASCAR, making it appealing for sponsors and corporate marketers.

Issue Statement.

The company is presently dealing with the problem of declining rates of attendance at racing tracks and rates of television viewers. This can put a significant impact on its earnings from sponsors, media rights, and from other sources of earnings.

Situational Analysis.

Although the company was rather effective till 2005 with its traditional marketing methods, however soon after 2005 the business starts dealing with different issues consisting of decrease of its fan base. Numerous external along with internal aspects are accountable for the decline. Internal aspects consist of; insufficient investment in social networks and other digital medias of.

Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their children and develop generational loyalty. The household system in America was altering resulting in decrease of impact of married male fan base over their youngsters. In addition to it perceptions about automobile was likewise changing with perceiving automobile a car to reach at point B from point A, rather than as a fun job. Other challenges for E Commerce In Latin America Case Study Help includes the shift of its fans to other sports as they were improving their fan's experience enabling access to their broadcasts out of the homes through jumbo turns, Wi-Fi gain access to, and so on. These all difficulties were tending the company to modify its marketing methods.

SWOT Analysis.


NASCAR core competencies includes it has rights of dictating rules as approving body. Policies and rules regarding expert stock cars and truck racing are dictated by NASCAR like if any group with required skills and resources can get in into races by following guidelines and regulations dictated by NASCAR. All the occasions of NASCAR are sponsored by corporates because of most significant brand name loyalty of fans towards brands promoted by E Commerce In Latin America Case Study Analysis.


Weak points of NASCAR includes its close culture which is non collective. E Commerce In Latin America Case Study Help develops Automobile of Tomorrow without collaboration so result is that chauffeurs did not like that concept. It was likewise found that NASCAR had no efficient strategy for service communication.
Porter's 5 Forces Analysis

NASCAR generally utilized to rely on standard media sources like regional newspaper for promotion of its sports. NASCAR likewise came to understand from these traditional media outlets that sport was hard to cover. When sports fans were asked regarding popular celebrities and stars then NASCAR motorist was not found even in leading twenty actions.


Risks in SWOT analysis are defined as external elements that can risk to business's success. Because if there is financial down turn then individuals would be having less return on financial investment, Economic down turn was experienced in late 2000 which can be hazard for NASCAR. Earning of people would be effected and they would be more mindful in investing their loan. Economic down turn likewise leads to boost fuel costs which likewise impacted NASCAR. Since fans of NASCAR used to attend its occasion from long distances. NESCAR had a rule of 65/25/10 for revenue circulation. 65 percent earnings from media rights would be dispersed to race tracks, 25 percent profits would be dispersed to competing team and remaining 10 percent would be maintained by NESCAR which is sanctioning body. Competing group wanted to increase their part of profits from 25 percent since of boost in operating cost of a race group and likewise there is decline in the number of full-season sponsorship. Because they are making huge investments to enhance experience of fans, nescar also deals with threats from other sponsors. Which includes updating existing opportunities, building brand-new avenues, supplying Wi-Fi center and also offering other interactive mediums to communicate sports on smartphones. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their youngsters and develop generational commitment. The difficulty is that the household system in America was altering resulting in reduction of impact of married male fan base over their children. Along with it perceptions about cars and truck was also changing with perceiving automobile a lorry to reach at point B from point A, rather than as a fun job. Now if E Commerce In Latin America Case Study Help make substantial financial investments in brand-new sections which are based on brand-new clients then it might deal with unfavorable remarks from its core fan base.

Porter's 5 Forces Analysis

It is crucial to understand market in which company is working since NASCAR's bottom line i.e. net earnings is heavily depends on this. There are 5 forces that are used to identify success, strength and attractiveness of NASCAR service.

Competitive Competition

This force indicates capability of competitors. Teams normally represents sponsors in NASCAR and the medium of marketing is drivers. For that reason it can be stated that motorists and race vehicles are rivals. These motorists can break NASCAR if they got better chance in regards to prizes and tv direct exposure. Then audiences can move to those other fascinating vehicles and drivers, if viewers enjoy other race vehicles and motorists more than NASCAR. NASCAR could be having risk from its two direct rivals that is Formula 1 and Moto GP. They need to produce competitive benefits for motorists so they do not shift to other rivals.
Swot Analysis
Supplier Power

The provider power shows the number of suppliers are readily available in industry and what is the expense associated with supplier if business shifts from one supplier to another. In this industry there is supply monopoly because motorists with required resources and skills are limited.

Buyer Power

In the case of NASCAR customers are its viewers. Viewers can switch to other competitors quickly because viewers will having low changing cost.

Threat of Alternative

Replacements are referred as alternatives. The replacements in this case can be other entertainment implies like audiences can move to other sports. There are broad variety of substitutes are offered in this situation which suggests that risk of alternative is high.

Risk of New Entry

It is defined as how it is easy for any business to go into in that particular industry. In the case of E Commerce In Latin America Case Study Analysis risk of brand-new entry is low. If any business requires to go into in this business than they have to make heavy investments, since. They require to build vehicles and racing tracks and also needs to pay significant total up to chauffeurs for changing.

PESTEL Analysis


As NASCAR is working in numerous markets so it requires to face various regulations. It is likewise noted that NASCAR has actually faced increased scrutiny regarding regulative. Every government has various top priority so NASCAR has to be prepared for it as priority can be moved to other sector.


Economic aspects consists of taxation rate, exchange rate, economic performance of that specific company, conditions of labour market, inflation rate and so on. Fortunes of the NASCAR and its rivals can be impacted if there is government intervention in the marketing and sales sector. NASCAR can leverage abilities of workers to develop new opportunities and improve existing chances.


Every society is various from each other. Each has various social worths and standards. It assists in understanding concerning society and choice of customers. Social elements includes traditions, culture, mindsets towards particular product and services, demographics, norms, interests and so on. It can be concluded that marketing through other means instead of conventional (i.e. newspaper) can be preferred in this society.


Technology has impact on almost every company. It consists of innovation in business method. In this case of E Commerce In Latin America Case Study Analysis it can be kept in mind that companies are heavily spending for research and advancement. NASCAR must also deal with its media rights policy with Turner Broadcasting System.

Vrio Analysis
Since every nation has various legal terms and conditions, Legal plays an important function in every country. E Commerce In Latin America Case Study Analysis needs to be ensure that they safeguard their legal rights in every county so any company does not hurt to its legal rights.


Ecological aspects are likewise essential for every single service. Due to the fact that usually governments don't permit those service which can harm to environment. These environmental elements includes laws concerning pollution, environment change, safe garbage disposal, policies regarding insurance and so on. NASCAR requires to make sure that its cars are not generating contamination more than appropriate level.

7 P's of Marketing


The items of E Commerce In Latin America Case Study Analysis in its product portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand, sanctioning rules for races and ad-space to business marketers during broadcast of NASCAR races. (Hanlon, 2018).


Prices strategy of NASCAR for its race events tickets is based upon the place and importance of the racing occasions. Together with race events tickets, NASCAR also charge various service fees to its stakeholders and makes profits. For instance it charged approving costs of $1-2 million per race usually in 2005.


Promotional strategy of NASCAR is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races.


NASCAR have its racing tracks in numerous cities in United States. The most important tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Car Club Speedway in California and Darlington Raceway in South Carolina. It attempts to conduct its races in most of the cities in United States to grasp across the country popularity.


Nestle people technique is comprised of offering much better experience to its audiences, its fan base and to all of its stakeholders. People are an important element of E Commerce In Latin America Case Study Analysis A marketing method as its events are the source of entertainment for crowd. Its people strategy includes efforts to provide much better experience to its Fans, Race Drivers, Team, Occasion Organizers etc., all of which come under people method of NASCAR.


Numerous service processes are needed to perform racing occasions in an effective method. These procedures consist of; appropriate schedule of time, arrangement for spectators, selling tickets, arrangement of area for sponsors, handling logistics and so on. These all processes contribute I constructing NASCAR image, enhancing spectators experience and increasing fan base.

Physical Evidence.

Most important physical proofs for the NASCAR consists of the existence of its racing tracks, stock cars and trucks and racing occasions. Along with it, its retailing brand names including t-shirts, caps, goodies and so on, also act as a physical evidence for NASCAR.

Product Life Cycle Assessment.

The racing events by E Commerce In Latin America Case Study Analysis was presented on June 19, 1949. The first race was held at Charlotte Speedway in North Carolina. There were about 13000 fans present in the race. At the first phase competition for NASCAR was low, as the competitors drove the cars and trucks comparable to the cars and trucks driven by regular people.


The very first NASCAR based track, specifically the Darlington Raceway track, was started in 1950 in South Carolina. After the growth of racing tracks the company moved towards broadcasting its races on television in 1979.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he changed NASCAR from a regional Sport popular company into one with worldwide fan base. He started a new period of rewarding sponsorships and television agreements for NASCAR.


The maturity period for NASCAR began with the efforts of William France Jr., with the company having wide range of income sources. The company has about 500 sponsors with broadcasting its events in about 150 countries. The business has a great deal of tracks in the majority of the cities of United States.


The decrease in the company's offerings started after 2005 with typical participation rate per race declined by 22% from 2005 to 2010 and television viewership rate decreased by 30% from 2005 to 2010. The major causes of decrease include the financial crisis of 2008, which increased the cost of reaching tracks for audiences due to increasing fuel rates, and the moving of its fan base towards other sports.

Market Division.

The market division of E Commerce In Latin America Case Study Analysis can be divided into four sectors; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of E Commerce In Latin America Case Analysis is based upon the geographical presence of its tracks in various states and cities in United States, and the tv broadcasting of its events in different nations. The company has 23 tracks in about 20 states of America and has tv broadcast through numerous Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This vast geographical division supplies the business regional along with global fan base.


The group division of NASCAR is likewise highlydiverse based upon the gender, income and age of the customer. Its current fan base is majorly consisted of male married fans with an average age of 47 years and an earnings around $30-50 thousands. Nevertheless currently NASCAR is trying to increase its target market to the young growing population and kinds too. To increase the market sector of its market NASCAR must revise its marketing strategies to draw in more age groups and lower its costs to go into in the market sector with a low average income.( htt1).


The psychological attributes of the majority of the fans are quite similar. NASCAR has a fan base with a loyalty. NASCAR fans view it compulsive to acquire tickets and see the races as soon as in a week. 71% of them choose to buy products with a NASCAR brand name. They are rather extrovert and are willing to join other fans while racing. They desire quality racing with low rate at hassle-free area. NASCAR has attempted to increase the quality of its racing by introducing phase racing, they also have actually attempted to lower rates and make the event more hassle-free by introducing live racing.


Behavioural division of E Commerce In Latin America Case Study Analysis is based upon the behaviour of fans in regards to watching the race live on the television or by entering the occasions. Currently, the fans choice is towards watching the race at home on television rather than going, as the client experience at NASCAR tracks is not beneficial along with pricey. This preference makes the rates for presence lower than the rates for television audiences. NASCAR has to alter the behaviour of its fan base by presenting qualitative services at its tracks.

Target Market.


One of the prospective target market of NASCAR was Hispanics; the young and growing population of United States. The market sector has fantastic prospective for NASCAR as the population was growing at a greater rate and it was anticipated to end up being thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are also one of the potential target market segment for NASCAR, as they are more linked socially than other groups. Vehicle racing games developed by E Commerce In Latin America Case Study Analysis can be a potential source of getting attention of kids towards NASCAR track racing. NASCAR needs more attention towards customizing and enhancing its digital functions to bring in the kids target market.

Generation Y.
Generation Y target market includes those who spent five times more resources on discretionary expenditures i.e. buying tickets for racing events, than others. This substantial expense makes the segment potential for NASCAR marketing method of increasing its fan base. The market sector is likewise simple to technique as 81% of the Y Generation consumer utilizes Facebook the usage and every day is two times of utilizing tv and radio. The marketplace segment views sports as a get-together, instead of adherence to sport. The market sector considers NASCAR as an organization doing not have in producing a multiculturalism environment. E Commerce In Latin America Case Study Help should take various steps to enhance the experience of Generation Y consumers in its events.

5 C's of Marketing

5 C's of marketing assists in taking decisions relating to marketing.


It requires to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE stands for political, financial, social, technical, environmental and legal and is stated above.


E Commerce In Latin America Case Study Analysis is a car racing business with having USP of high quality automobile racing with a global structure. Its sector is sports group and occasions.


Collaborations includes suppliers, providers and alliances of E Commerce In Latin America Case Study Solution. It is collaborated with various racing groups which are participating in racing. It likewise teamed up with Turners Sport for digital rights. NASCAR utilized to get pay check of around $15 million each year from Turner Sports. There are variety of cons behind this deal. For example NASCAR had to get approval from Turner Sport if it wish to produce its Facebook page, twitter account and even mobile application. Turner Sport likewise had rights of every video which is shoot during race at track.


The client of E Commerce In Latin America Case Study Help are its audiences. They target customers with having age of 15-60 years. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their children and produce generational commitment.


Teams usually represents sponsors in NASCAR and the medium of marketing is drivers. These drivers can go against NASCAR if they got much better chance in terms of rewards and television exposure.

Marketing Techniques.

1. Preserving and developing Facebook Page.
One of the possible target audience sectors for NASCAR is Hispanics which is the growing population segment of U.S.A. but unfortunately NASCAR had actually been unable to attract the this targeted segment. In order to attract the young growing generation the NASCAR must market by utilizing social media like Facebook. It needs to develop a Facebook page consisting of the info regarding the races and the locations of tracks to make the customer helpful about the core operations of E Commerce In Latin America Case Study Solution. It must likewise update its Facebook page on day-to-day basis to supply details about its approaching occasions. This would make the target audience section more helpful about the business and would result in drawing in large fans base.
2. Developing and Upgrading Accounts of Secret Drivers.
E Commerce In Latin America Case Study Solution drivers has a low star power as compare to players of other sports. The poor contacts with fans result in less tourist attraction of viewers towards the racers and a low star power. Star power is an essential factor for drawing in audiences towards tracks and towards tv.
3. Establishing New Games and enhancing present games for kids.
In order to attract these kids, NASCARA needs to improve its current racing games by presenting modification in the cars i.e. altering colours, choice of speed, introducing group racing in the video game, utilizing much better graphics related to the racing tracks and presenting different levels in the game. All these modifications in the current video game would offer much better experience to kids.
Along with it, NASCAR must likewise develop new games connected to racing like kids racing with kids characters as chauffeurs, animation racing with racing between various animation characters with a choice of choosing the preferred animation character for the kids. These methods would enable the company to bring in among its prospective target segments.
4. Presenting multiculturalism at occasions.
NASCAR events are comprised of fans with extremely few cultural variety, due to expense of arrival in events, making it unsightly for the consumers perceiving sport occasions as social celebrations i.e. Generation Y customers. As the Generation Y customers are a prospective target market for NASCAR, therefore the business must take specific steps to attract this possible target market.
5. Improving Consumer Experience at Tracks.
NASCAR needs to work on facilities and amenities at tracks since on the race day viewers got disappointed. Audiences have numerous expectations from E Commerce In Latin America Case Study Solution due to the fact that in very same market other business are supplying better services than NASCAR. IF NASCAR do not work on this concern then its fans may shifted to its rivals.

Marketing Spending plan

Marketing budget made on the basis of the above strategies for the duration of 5 years from 2011 to 2015, shows the expense related information for the marketing methods. (See Appendix B). It can be seen that technique 5 of improving consumer experience at tracks would need highest preliminary financial investment and cost and method 4 of introducing multiculturalism will require most affordable initial financial investment with most affordable even more each year expense. The company should focus on the resource allocation on these methods on the basis of its offered resources and the potential benefits which the strategy would provide.
KEEP IN MIND: The values about expense are presumed on rational basis due the absence of truths and figures associated with cost in the event research study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the external and internal elements of E Commerce In Latin America Case Study Help causing the decrease of television viewership rate and participation rate at tracks, the above marketing techniques are advised to NASCAR to increase its fan base in long term. These methods would cope with internal elements like poor client experience at tracks, insufficient social media marketing, incapable digital medias like games, absence of culturalisms at tracks and so on, as well as with external factors like moving of fans towards other sports, demographical modifications in America and changing domesticity designs.