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Enabling Customization Using Standardized Operations Case Study Solution & Analysis


NASCAR (National Association for Stock Automobile Automobile Racing) is an organization performing series of Stock Automobile racing in United States and acting as an approving body for driving the rules for Stock Automobile Racing. 2) Stock Car Racing by NASCAR is the second largest spectator sport, with highest number of sponsors. 1) The other sources of income for Enabling Customization Using Standardized Operations Case Study Solution consists of; 10% of the overall income from tv rights, sanctioning charges i.e. $1-2 million per race, and licencing NASCAR brand name to companies.

NASCAR has a closed corporate culture with the non-interventionist technique. This non collective technique brings tensions in the sport. The building of Car of Tomorrow by Enabling Customization Using Standardized Operations Case Study Analysis, with an intent of safety for the chauffeurs, brought different tensions among the stakeholders of the sport.
Executive Summary
The communication audit, carried out in 2010, revealed that despite the reality that the organisation extremely rely on the communications in between its stakeholders, there was no recognizable company communication strategy. (

The audit pointed out different lacking of NASCAR in terms of lack of internal combination, absence of fan management strategy and lack of social and digital media of marketing.

Enabling Customization Using Standardized Operations Case Study Solution audiences was extremely devoted to the sport and the brand names connected with the NASCAR, making it appealing for sponsors and business marketers.

Issue Declaration.

The business is currently dealing with the issue of declining rates of participation at racing tracks and rates of tv audiences. This can put a significant impact on its earnings from sponsors, media rights, and from other sources of profits.

Situational Analysis.

The company was quite successful till 2005 with its conventional marketing methods, however quickly after 2005 the business begins dealing with different problems consisting of decrease of its fan base. Several external along with internal elements are accountable for the decrease. Internal factors include; insufficient investment in social media and other digital medias of.

Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their youngsters and create generational commitment. However the household system in America was altering resulting in decrease of impact of married male fan base over their youngsters. Along with it perceptions about automobile was likewise changing with viewing automobile a car to reach at point B from point A, instead of as a fun job. Other challenges for Enabling Customization Using Standardized Operations Case Study Help includes the shift of its fans to other sports as they were improving their fan's experience enabling access to their broadcasts out of the homes through jumbo turns, Wi-Fi access, and so on. These all obstacles were tending the company to modify its marketing methods.

SWOT Analysis.


In SWOT analysis, strengths defined as company's qualities which are various from its competitors. These are business's core proficiencies on which company performance or business success based upon. Enabling Customization Using Standardized Operations Case Study Analysis core proficiencies includes it has rights of determining rules as sanctioning body. Policies and rules concerning professional stock car racing are determined by NASCAR like if any team with required abilities and resources can enter into races by following guidelines and regulations determined by NASCAR. NASCAR has monopoly it this aspect. Its strengths likewise consists of that it has title of second biggest spectator sport in the United States with having more fortune 500 sponsors based in US. Its races were used to transmit in more than 150 nations worldwide with more than $56 million profits. The main sources of their incomes originate from tv rights, approving charges, sponsorship and licensing. It has longest season of 10 months and having ownership of 3 nationwide series i.e. Camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has likewise large resource of fans and corporate sponsors. All the events of NASCAR are sponsored by corporates due to the fact that of greatest brand name loyalty of fans toward brand names promoted by Enabling Customization Using Standardized Operations Case Study Analysis. (See Appendix A).

Weak points.

Weak points of NASCAR includes its close culture which is non collaborative. Enabling Customization Using Standardized Operations Case Study Help establishes Cars and truck of Tomorrow without partnership so result is that chauffeurs did not like that principle. It was also found that NASCAR had no efficient method for organisation communication.
Porter's 5 Forces Analysis

NASCAR normally used to rely on conventional media sources like regional newspaper for promotion of its sports. NASCAR likewise came to know from these traditional media outlets that sport was tough to cover. When sports fans were asked relating to popular celebs and stars then NASCAR motorist was not discovered even in leading twenty actions.


Dangers in SWOT analysis are defined as external factors that can hazard to company's success. Economic down turn was experienced in late 2000 which can be hazard for NASCAR due to the fact that if there is economic down turn then people would be having less roi. Earning of individuals would be effected and they would be more conscious in investing their money. Economic down turn likewise results in increase fuel rates which likewise affected NASCAR. Because fans of NASCAR utilized to attend its event from cross countries. NESCAR had a guideline of 65/25/10 for profits distribution. 65 percent incomes from media rights would be distributed to race tracks, 25 percent income would be dispersed to completing team and staying 10 percent would be kept by NESCAR which is sanctioning body. Competing group wanted to increase their portion of revenue from 25 percent due to the fact that of increase in operating cost of a race team and also there is decrease in the variety of full-season sponsorship. NESCAR likewise deals with hazards from other sponsors due to the fact that they are making huge investments to enhance experience of fans. For instance which includes updating existing opportunities, developing new opportunities, offering Wi-Fi center and likewise supplying other interactive mediums to interact sports on smart devices. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their youngsters and produce generational loyalty. The challenge is that the household system in America was changing resulting in decrease of impact of married male fan base over their youngsters. In addition to it perceptions about automobile was likewise changing with perceiving car a vehicle to reach at point B from point A, instead of as an enjoyable job. If NASCAR make considerable financial investments in brand-new sectors which are based on brand-new clients then it might deal with unfavorable remarks from its core fan base, now.

Porter's 5 Forces Analysis

It is crucial to understand industry in which business is working due to the fact that NASCAR's bottom line i.e. net profit is greatly depends on this. There are 5 forces that are used to identify profitability, intensity and attractiveness of NASCAR company.

Competitive Rivalry

These drivers can go against NASCAR if they got much better chance in terms of rewards and tv exposure. If audiences delight in other race cars and motorists more than NASCAR then audiences can shift to those other intriguing cars and drivers. NASCAR could be having risk from its 2 direct rivals that is Solution 1 and Moto GP.
Swot Analysis
Provider Power

The provider power suggests the number of providers are readily available in industry and what is the expense associated with supplier if business shifts from one supplier to another. Since motorists with needed resources and skills are limited, in this industry there is supply monopoly.

Purchaser Power

In the case of NASCAR consumers are its viewers. Audiences can change to other competitors quickly because audiences will having low changing cost.

Risk of Alternative

Replacements are referred as alternatives. The replacements in this case can be other home entertainment indicates like audiences can move to other sports. So there are vast array of alternatives are readily available in this scenario which recommends that risk of alternative is high.

Threat of New Entry

In the case of NASCAR threat of new entry is low. They need to construct cars and racing tracks and also needs to pay substantial quantity to drivers for switching.

PESTEL Analysis


As NASCAR is working in different markets so it needs to deal with different regulations. It is also noted that NASCAR has actually dealt with increased analysis concerning regulative. Every government has different top priority so NASCAR has actually to be prepared for it as top priority can be moved to other sector.


Financial factors consists of tax rate, exchange rate, financial performance of that particular company, conditions of labour market, inflation rate and so on. If there is federal government intervention in the marketing and sales sector, fortunes of the NASCAR and its competitors can be impacted. NASCAR can utilize abilities of employees to create new chances and enhance existing opportunities.


Every society is different from each other. Each has various social worths and standards. It helps in comprehending regarding society and choice of consumers. Social elements includes traditions, culture, mindsets towards particular product and services, demographics, standards, interests and so on. It can be concluded that advertising through other means rather than conventional (i.e. newspaper) can be preferred in this society.


In this case of NASCAR it can be kept in mind that business are greatly spending for research and development. NASCAR ought to also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Legal plays an important role in every nation due to the fact that every country has different legal terms. Enabling Customization Using Standardized Operations Case Study Help requires to be make certain that they protect their legal rights in every county so any business does not harm to its legal rights.


Ecological aspects are likewise essential for every organisation. NASCAR requires to make sure that its vehicles are not producing pollution more than acceptable level.

7 P's of Marketing


The items of Enabling Customization Using Standardized Operations Case Study Analysis in its product portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, approving rules for races and ad-space to business online marketers during broadcast of NASCAR races. (Hanlon, 2018).


Prices technique of NASCAR for its race events tickets is based upon the venue and significance of the racing occasions. In addition to race events tickets, NASCAR also charge various service charge to its stakeholders and makes income. For example it charged sanctioning charges of $1-2 million per race usually in 2005.


Advertising method of NASCAR is highly based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races.


NASCAR have its racing tracks in various cities in United States. The most crucial tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Auto Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in most of the cities in United States to grasp nationwide appeal.


Nestle people method is comprised of offering better experience to its audiences, its fan base and to all of its stakeholders. People are an essential element of Enabling Customization Using Standardized Operations Case Study Help A marketing method as its events are the source of entertainment for crowd. Its people strategy consists of efforts to supply much better experience to its Fans, Race Drivers, Team, Event Organizers and so on, all of which come under individuals method of NASCAR.


Numerous company processes are required to conduct racing occasions in an effective way. These processes consist of; correct schedule of time, plan for viewers, selling tickets, plan of area for sponsors, handling logistics etc. These all processes contribute I constructing NASCAR image, improving viewers experience and increasing fan base.

Physical Proof.

Most important physical evidences for the NASCAR consists of the presence of its racing tracks, stock cars and racing occasions. Along with it, its merchandising brands including tee shirts, caps, goodies etc., likewise serve as a physical evidence for NASCAR.

Item Life Process Assessment.

The racing occasions by NASCAR was introduced on June 19, 1949. At the very first stage competition for NASCAR was low, as the competitors drove the cars and trucks similar to the cars and trucks driven by common individuals.


After performing its very first race successfully the business moved towards building its own tracks. The first Enabling Customization Using Standardized Operations Case Study Help based track, specifically the Darlington Raceway track, was started in 1950 in South Carolina. It was followed by facility of more raceways consisting of Daytona International Speedway, which was opened in 1959. After the growth of racing tracks the company moved towards transmitting its races on tv in 1979. The first event transmitted on television was flag-to-flag protection of Daytona.

In 1972, William France Jr., became the president of NASCAR and n about 3 years, he transformed NASCAR from a regional Sport popular organization into one with global fan base. He started a new age of financially rewarding sponsorships and television contracts for NASCAR.


The maturity period for NASCAR started with the efforts of William France Jr., with the company having wide variety of earnings sources. The company has about 500 sponsors with broadcasting its occasions in about 150 countries. The business has large number of tracks in the majority of the cities of United States.


The decline in the company's offerings began after 2005 with typical participation rate per race decreased by 22% from 2005 to 2010 and tv viewership rate decreased by 30% from 2005 to 2010. The major causes of decline consist of the monetary crisis of 2008, which increased the expense of reaching tracks for viewers due to increasing fuel prices, and the shifting of its fan base towards other sports.

Market Division.

The marketplace division of Enabling Customization Using Standardized Operations Case Study Analysis can be divided into four sectors; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Enabling Customization Using Standardized Operations Case Solution is based upon the geographical existence of its tracks in different states and cities in United States, and the tv broadcasting of its occasions in different countries. The company has 23 tracks in about 20 states of America and has television broadcast through various Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This huge geographical division provides the business regional along with global fan base.


The group segmentation of Enabling Customization Using Standardized Operations Case Study Solution is also highlydiverse based upon the gender, income and age of the customer. To increase the demographic sector of its market NASCAR should modify its marketing techniques to bring in more age groups and lower its rates to enter in the market segment with a low average earnings.


NASCAR has a fan base with a loyalty. NASCAR fans view it compulsive to buy tickets and see the races when in a week. NASCAR has actually tried to increase the quality of its racing by presenting stage racing, they likewise have attempted to lower rates and make the occasion more practical by introducing live racing.


Behavioural division of NASCAR is based upon the behaviour of fans in terms of viewing the race live on the television or by going in the occasions. Presently, the fans choice is towards watching the race at house on tv rather than going, as the customer experience at NASCAR tracks is not beneficial as well as expensive.

Target audience.


One of the potential target market of Enabling Customization Using Standardized Operations Case Study Help was Hispanics; the young and growing population of United States. The marketplace segment has terrific possible for NASCAR as the population was growing at a greater rate and it was anticipated to become thrice after forty years and the segment has increasing wealth rate with about $1 trillion of wealth in 2014. The segment reveals affinity with car culture, but require a more focused marketing towards inviting the section towards racing.


Kids are likewise one of the possible target audience segment for NASCAR, as they are more connected socially than other groups. Developing fan base amongst kids can offer a potential boost in the number of fans for racing due to their connectivity. Kids invest the majority of their times in playing and using smartphones video games. Automobile racing video games established by Enabling Customization Using Standardized Operations Case Study Analysis can be a potential source of getting attention of kids towards NASCAR track racing. However, NASCAR's digital functions related to kids are not capable of getting the attention. NASCAR needs more attention towards tailoring and improving its digital functions to draw in the kids target audience.

This big expense makes the segment potential for NASCAR marketing strategy of increasing its fan base. The market section considers NASCAR as an organization doing not have in developing a multiculturalism environment. NASCAR must take numerous actions to improve the experience of Generation Y consumers in its events.

5 C's of Marketing

5 C's of marketing helps in taking decisions regarding marketing. These 5 C's needs to be analysed correctly for taking any marketing choice. These 5 C's mean Climate, Business, Collaborators, Consumers and Rivals.


It needs to make PESTLE analysis in order to understand environment or context in which NASCAR is working. PESTLE stands for political, economic, social, technical, legal and ecological and is specified above.


Enabling Customization Using Standardized Operations Case Study Analysis is an auto racing company with having USP of high quality auto racing with an international structure. Its sector is sports group and occasions.


Collaborations consists of distributors, providers and alliances of Enabling Customization Using Standardized Operations Case Study Help. It is collaborated with different racing teams which are taking part in racing. It also teamed up with Turners Sport for digital rights. NASCAR utilized to make money check of around $15 million annually from Turner Sports. There are variety of cons behind this deal. NASCAR had to get approval from Turner Sport if it want to create its Facebook page, twitter account or even mobile application. Turner Sport likewise had rights of every video which is shoot throughout race at track.


The client of Enabling Customization Using Standardized Operations Case Study Help are its audiences. They target customers with having age of 15-60 years. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and develop generational loyalty.


The direct rivals of NASCAR are Formula 1 and Moto GP. Teams typically represents sponsors in NASCAR and the medium of advertising is drivers. Therefore it can be stated that drivers and race cars and trucks are rivals. These drivers can break Enabling Customization Using Standardized Operations Case Study Analysis if they improved chance in regards to prizes and tv exposure.

Marketing Techniques.

1. Preserving and developing Facebook Page.
One of the prospective target markets segments for NASCAR is Hispanics which is the growing population segment of U.S.A. however regrettably NASCAR had been unable to bring in the this targeted sector. In order to draw in the young growing generation the NASCAR ought to market by utilizing social media like Facebook. It needs to develop a Facebook page containing the information regarding the races and the locations of tracks to make the customer helpful about the core operations of Enabling Customization Using Standardized Operations Case Study Solution. It must likewise upgrade its Facebook page on everyday basis to supply information about its upcoming occasions. This would make the target market sector more informative about business and would lead to drawing in large fans base.
2. Developing and Upgrading Accounts of Secret Drivers.
Enabling Customization Using Standardized Operations Case Study Help drivers has a low star power as compare to gamers of other sports. The bad contacts with fans result in less attraction of viewers towards the racers and a low star power. Star power is a crucial aspect for attracting viewers towards tracks and towards tv.
3. Establishing New Games and enhancing current games for kids.
In order to attract these kids, NASCARA needs to improve its present racing games by introducing personalization in the automobiles i.e. changing colours, selection of speed, introducing group racing in the video game, utilizing much better graphics related to the racing tracks and introducing various levels in the game. All these modifications in the current video game would offer much better experience to kids.
In addition to it, NASCAR must likewise build new games connected to racing like kids racing with kids characters as motorists, cartoon racing with racing in between different animation characters with an option of choosing the favourite animation character for the kids. These techniques would allow the company to attract one of its possible target segments.
4. Presenting multiculturalism at occasions.
Enabling Customization Using Standardized Operations Case Study Analysis events are comprised of fans with extremely few cultural diversity, due to expense of arrival in events, making it unsightly for the consumers perceiving sport events as get-togethers i.e. Generation Y consumers. As the Generation Y consumers are a prospective target audience for NASCAR, therefore the company needs to take certain measures to attract this possible target market. It needs to adopt methods to draw in the consumers far from the tracks area with various culture. The strategy to do so might be providing unique discounts on tickets or free tickets to audiences coming from a specific range or from another state. It would increase cultural diversity of the fans and would make Generation Y consumers more pleased.
5. Improving Client Experience at Tracks.
NASCAR must work on facilities and features at tracks because on the race day audiences got dissatisfied. Viewers have numerous expectations from Enabling Customization Using Standardized Operations Case Study Solution due to the fact that in exact same industry other business are providing much better services than NASCAR. IF NASCAR do not work on this issue then its fans may moved to its competitors.

Marketing Spending plan

Marketing spending plan made on the basis of the above methods for the duration of 5 years from 2011 to 2015, reveals the cost related data for the marketing techniques. It can be seen that method 5 of improving customer experience at tracks would require highest preliminary investment and cost and technique 4 of presenting multiculturalism will require most affordable preliminary financial investment with most affordable even more per year expense.
KEEP IN MIND: The values about expense are assumed on logical basis due the absence of figures and truths connected to cost in the event research study. Inflation rate of United States is presumed to be 10%.

On the basis of deep analysis of the internal and external elements of Enabling Customization Using Standardized Operations Case Study Help causing the decrease of television viewership rate and attendance rate at tracks, the above marketing methods are suggested to NASCAR to increase its fan base in long term. These methods would handle internal elements like poor consumer experience at tracks, inadequate social media marketing, incapable digital medias like video games, absence of culturalisms at tracks and so on, in addition to with external aspects like moving of fans towards other sports, demographical modifications in America and changing family life styles.