Execution The Missing Link In Retail Operations Online Case Study Analysis

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NASCAR (National Association for Stock Automobile Auto Racing) is a company performing series of Stock Car racing in United States and acting as an approving body for driving the guidelines for Stock Vehicle Racing. 2) Stock Automobile Racing by NASCAR is the second biggest viewer sport, with greatest number of sponsors. 1) The other sources of profits for Execution The Missing Link In Retail Operations Case Study Solution consists of; 10% of the overall revenue from television rights, approving fees i.e. $1-2 million per race, and licencing NASCAR brand name to business.

NASCAR has a closed business culture with the non-interventionist approach. However this non collaborative method brings stress in the sport. The building of Cars and truck of Tomorrow by Execution The Missing Link In Retail Operations Case Study Analysis, with an intention of safety for the motorists, brought various stress among the stakeholders of the sport.
Executive Summary
The communication audit, conducted in 2010, revealed that in spite of the fact that the business highly count on the interactions between its stakeholders, there was no identifiable organisation communication method. The market's target consumers, direction and goals were all unknown.

The audit pointed out different doing not have of NASCAR in terms of absence of internal integration, absence of fan management method and lack of digital and social media of marketing.

Execution The Missing Link In Retail Operations Case Study Analysis audiences was extremely faithful to the sport and the brand names related to the NASCAR, making it appealing for sponsors and business online marketers.

Problem Statement.

The business is presently dealing with the issue of decreasing rates of presence at racing tracks and rates of television audiences. This can put a significant influence on its revenues from sponsors, media rights, and from other sources of profits.

Situational Analysis.

The business was quite successful till 2005 with its standard marketing methods, but quickly after 2005 the company starts dealing with numerous problems consisting of decrease of its fan base. A number of external along with internal elements are responsible for the decline. Internal factors include; inadequate investment in social networks and other digital medias of.

Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and develop generational commitment. However the family system in America was changing leading to reduction of influence of married male fan base over their children. Along with it perceptions about vehicle was likewise changing with perceiving car a car to reach at point B from point A, instead of as an enjoyable task. Other obstacles for Execution The Missing Link In Retail Operations Case Study Help consists of the shift of its fans to other sports as they were enhancing their fan's experience allowing access to their broadcasts out of the houses through jumbo turns, Wi-Fi gain access to, etc. These all obstacles were tending the business to revise its marketing methods.

SWOT Analysis.


In SWOT analysis, strengths specified as business's qualities which are different from its competitors. These are company's core competencies on which company efficiency or business success based on. Execution The Missing Link In Retail Operations Case Study Analysis core proficiencies includes it has rights of dictating guidelines as sanctioning body. Rules and regulations regarding professional stock automobile racing are determined by NASCAR like if any group with required abilities and resources can enter into races by following rules and regulations dictated by NASCAR. NASCAR has monopoly it this aspect. Its strengths also consists of that it has title of second largest spectator sport in the United States with having more fortune 500 sponsors based in United States. Its races were used to broadcast in more than 150 countries around the world with more than $56 million profits. The main sources of their incomes come from tv rights, approving charges, sponsorship and licensing. It has longest season of 10 months and having ownership of three national series i.e. Outdoor camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has likewise big resource of fans and corporate sponsors. All the occasions of NASCAR are sponsored by corporates since of most significant brand name loyalty of fans towards brands promoted by Execution The Missing Link In Retail Operations Case Study Solution. (See Appendix A).

Weak points.

Weaknesses in SWOT Analysis are thought about as external factors. Weak points includes the elements that stops business to carry out at needed level of effectiveness. Weaknesses of NASCAR includes its close culture which is non collaborative. They have non-interventionist approach. They generally utilized to form rules and other needed procedures without intervention of others which results in poor cooperation. NASCAR establishes Cars and truck of Tomorrow without partnership so result is that motorists did not like that concept. As this is racing sport so covering of sports by media is also hard. It was likewise discovered that NASCAR had no efficient technique for business interaction. If it happened off track, they don't know how to handle problem. Ineffective service interaction leads to that they don't have clear instructions for their long term goals. They do not know that where they wish to see this sport in future.
Porter's 5 Forces Analysis

NASCAR generally used to rely on standard media sources like regional paper for promotion of its sports. NASCAR also came to understand from these traditional media outlets that sport was difficult to cover. When sports fans were asked relating to popular stars and stars then NASCAR chauffeur was not found even in top twenty responses.


Economic down turn was experienced in late 2000 which can be threat for NASCAR due to the fact that if there is financial down turn then people would be having less return on investment. Economic down turn likewise results in increase fuel rates which also affected NASCAR. Now if NASCAR make considerable financial investments in new sections which are based on new customers then it may face negative remarks from its core fan base.

Porter's 5 Forces Analysis

Porter's 5 forces is a design that is utilized to evaluate market in which business is working. It helps in identifying what are strengths and weak point of any particular industry. It suggest that every industry is various from one another. Since NASCAR's bottom line i.e. net profit is heavily depends on this, it is essential to comprehend market in which company is working. There are 5 forces that are used to recognize profitability, strength and attractiveness of Execution The Missing Link In Retail Operations Case Study Analysis service.

Competitive Competition

This force shows capability of rivals. Groups generally represents sponsors in NASCAR and the medium of advertising is chauffeurs. Therefore it can be said that drivers and race automobiles are rivals. These chauffeurs can break NASCAR if they improved chance in regards to rewards and tv direct exposure. If audiences take pleasure in other race vehicles and drivers more than NASCAR then viewers can shift to those other fascinating cars and trucks and chauffeurs. NASCAR might be having danger from its two direct competitors that is Solution 1 and Moto GP. They require to develop competitive advantages for chauffeurs so they do not shift to other competitors.
Swot Analysis
Provider Power

If company shifts from one provider to another, the supplier power indicates the number of suppliers are available in market and what is the cost associated with provider. In this market there is supply monopoly because motorists with needed resources and abilities are restricted.

Buyer Power

In the case of NASCAR customers are its viewers. Viewers can switch to other competitors easily since audiences will having low switching cost.

Hazard of Replacement

Alternatives are referred as options. The alternatives in this case can be other entertainment indicates like audiences can move to other sports. There are wide variety of replacements are available in this circumstance which suggests that risk of replacement is high.

Threat of New Entry

It is specified as how it is easy for any business to go into in that particular industry. In the case of Execution The Missing Link In Retail Operations Case Study Help hazard of new entry is low. If any business requires to go into in this organisation than they have to make heavy investments, due to the fact that. They need to develop cars and racing tracks and also needs to pay substantial amount to chauffeurs for changing.

PESTEL Analysis


As NASCAR is working in various markets so it needs to deal with various policies. It is also noted that NASCAR has dealt with increased scrutiny relating to regulative. Every federal government has different priority so NASCAR has to be prepared for it as concern can be shifted to other sector.


Financial factors includes taxation rate, currency exchange rate, economic efficiency of that particular company, conditions of labour market, inflation rate and so on. Fortunes of the NASCAR and its rivals can be impacted if there is government intervention in the marketing and sales sector. NASCAR can leverage abilities of staff members to create new opportunities and improve existing opportunities.


Each has different social values and norms. It helps in understanding relating to society and preference of consumers.


Innovation has influence on almost every service. It consists of development in organisation technique. In this case of Execution The Missing Link In Retail Operations Case Study Analysis it can be kept in mind that companies are heavily spending for research study and development. NASCAR must likewise deal with its media rights policy with Turner Broadcasting System.

Vrio Analysis
Legal plays a crucial function in every nation since every nation has various legal conditions. Execution The Missing Link In Retail Operations Case Study Help requires to be make sure that they secure their legal rights in every county so any company does not hurt to its legal rights.


Ecological aspects are likewise important for every business. NASCAR requires to make sure that its cars and trucks are not generating pollution more than acceptable level.

7 P's of Marketing


The products of Execution The Missing Link In Retail Operations Case Study Help in its product portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand, approving guidelines for races and ad-space to business online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Rates method of NASCAR for its race occasions tickets is based upon the location and importance of the racing occasions. Together with race events tickets, NASCAR likewise charge different service fees to its stakeholders and makes earnings. It charged approving charges of $1-2 million per race on average in 2005.


Advertising strategy of NASCAR is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races.


NASCAR have its racing tracks in various cities in United States. The most essential tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Car Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in the majority of the cities in United States to grasp nationwide appeal.


Nestle individuals technique is consisted of offering much better experience to its audiences, its fan base and to all of its stakeholders. People are an essential aspect of Execution The Missing Link In Retail Operations Case Study Help A marketing strategy as its events are the source of entertainment for crowd. Its individuals strategy consists of efforts to supply much better experience to its Fans, Race Drivers, Team, Occasion Organizers etc., all of which come under individuals method of NASCAR.


A number of service processes are required to carry out racing occasions in an efficient way. These procedures include; correct schedule of time, arrangement for spectators, offering tickets, plan of area for sponsors, managing logistics and so on. These all processes contribute I building NASCAR image, enhancing viewers experience and increasing fan base.

Physical Evidence.

Crucial physical proofs for the NASCAR includes the existence of its racing tracks, stock automobiles and racing occasions. In addition to it, its merchandising brand names including tee shirts, caps, goodies etc., likewise act as a physical proof for NASCAR.

Item Life Cycle Assessment.

The racing events by Execution The Missing Link In Retail Operations Case Study Help was presented on June 19, 1949. The very first race was held at Charlotte Speedway in North Carolina. There were about 13000 fans present in the race. At the first stage competition for NASCAR was low, as the competitors drove the vehicles comparable to the vehicles driven by normal people.


After performing its first race effectively the company moved towards constructing its own tracks. The first Execution The Missing Link In Retail Operations Case Study Help based track, specifically the Darlington Raceway track, was initiated in 1950 in South Carolina. It was followed by facility of more raceways consisting of Daytona International Speedway, which was opened in 1959. After the growth of racing tracks the company moved towards broadcasting its races on television in 1979. The very first event relayed on tv was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he changed NASCAR from a local Sport popular company into one with international fan base. He initiated a brand-new age of rewarding sponsorships and television contracts for NASCAR.


The maturity duration for NASCAR started with the efforts of William France Jr., with the company having large range of income sources. The business has about 500 sponsors with transmitting its events in about 150 nations. The company has a great deal of tracks in most of the cities of United States.


The decline in the company's offerings began after 2005 with typical presence rate per race decreased by 22% from 2005 to 2010 and television viewership rate decreased by 30% from 2005 to 2010. The major causes of decrease include the monetary crisis of 2008, which increased the expense of reaching tracks for audiences due to increasing fuel prices, and the moving of its fan base towards other sports.

Market Division.

The marketplace segmentation of Execution The Missing Link In Retail Operations Case Study Solution can be divided into 4 segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Execution The Missing Link In Retail Operations Case Analysis is based upon the geographical presence of its tracks in various states and cities in United States, and the tv broadcasting of its occasions in numerous countries. The company has 23 tracks in about 20 states of America and has tv broadcast through various Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This large geographical division offers the company regional along with global fan base.


The market segmentation of NASCAR is likewise highlydiverse based upon the gender, income and age of the customer. Its current fan base is majorly comprised of male married fans with an average age of 47 years and an income around $30-50 thousands. Currently NASCAR is trying to increase its target market to the young growing population and kinds. To increase the demographic sector of its market NASCAR need to modify its marketing methods to attract more age groups and lower its costs to go into in the market section with a low average earnings.( htt1).


The psychological attributes of most of the fans are rather similar. NASCAR has a fan base with a loyalty. Once in a week, NASCAR fans perceive it compulsive to buy tickets and see the races. 71% of them choose to acquire items with a NASCAR brand name. They are rather extrovert and are willing to mingle with other fans while racing. They want quality racing with low price at practical place. NASCAR has tried to increase the quality of its racing by presenting stage racing, they likewise have tried to lower prices and make the event more practical by introducing live racing.


Behavioural division of Execution The Missing Link In Retail Operations Case Study Help is based upon the behaviour of fans in terms of viewing the race live on the tv or by going in the events. Presently, the fans preference is towards watching the race in the house on television instead of going, as the consumer experience at NASCAR tracks is not beneficial in addition to costly. This preference makes the rates for presence lower than the rates for tv viewers. NASCAR needs to change the behaviour of its fan base by presenting qualitative services at its tracks.

Target audience.


One of the possible target market of NASCAR was Hispanics; the young and growing population of United States. The market section has excellent possible for NASCAR as the population was growing at a greater rate and it was expected to end up being thrice after forty years and the segment has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are also among the possible target market sector for NASCAR, as they are more connected socially than other groups. Producing fan base among kids can provide a prospective increase in the variety of fans for racing due to their connectivity. Kids spend most of their times in utilizing smartphones and playing computer game. Car racing video games developed by Execution The Missing Link In Retail Operations Case Study Solution can be a potential source of getting attention of kids towards NASCAR track racing. NASCAR's digital functions related to kids are not capable of getting the attention. NASCAR needs more attention towards customizing and improving its digital features to draw in the kids target market.

Generation Y.
Generation Y target market consists of those who spent five times more resources on discretionary costs i.e. purchasing tickets for racing events, than others. This big expense makes the section potential for NASCAR marketing method of increasing its fan base. The marketplace sector is also easy to method as 81% of the Y Generation consumer uses Facebook the usage and every day is twice of utilizing television and radio. The market sector views sports as an affair, rather than adherence to sport. The marketplace segment thinks about NASCAR as an organization doing not have in producing a multiculturalism environment. Execution The Missing Link In Retail Operations Case Study Analysis ought to take various steps to improve the experience of Generation Y customers in its events.

5 C's of Marketing

5 C's of marketing helps in taking choices regarding marketing. These 5 C's needs to be evaluated correctly for taking any marketing decision. These 5 C's represent Environment, Company, Collaborators, Consumers and Rivals.


It requires to make PESTLE analysis in order to understand climate or context in which NASCAR is working. PESTLE stands for political, financial, social, technical, ecological and legal and is specified above.


Execution The Missing Link In Retail Operations Case Study Solution is a vehicle racing company with having USP of high quality car racing with a worldwide structure. Its sector is sports team and occasions.


Collaborations includes suppliers, providers and alliances of Execution The Missing Link In Retail Operations Case Study Analysis. It is collaborated with various racing teams which are taking part in racing. It likewise teamed up with Turners Sport for digital rights. NASCAR utilized to get pay check of around $15 million every year from Turner Sports. There are variety of cons behind this offer. For instance NASCAR needed to get approval from Turner Sport if it want to create its Facebook page, twitter account or perhaps mobile application. Turner Sport also had rights of every single video which is shoot throughout race at track.


The client of Execution The Missing Link In Retail Operations Case Study Help are its audiences. They target clients with having age of 15-60 years. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and create generational loyalty.


Groups normally represents sponsors in NASCAR and the medium of advertising is motorists. These chauffeurs can go versus NASCAR if they got better opportunity in terms of rewards and television exposure.

Marketing Techniques.

1. Preserving and developing Facebook Page.
One of the prospective target markets sections for NASCAR is Hispanics which is the growing population segment of U.S.A. however unfortunately NASCAR had actually been unable to bring in the this targeted section. It should establish a Facebook page including the info relating to the races and the places of tracks to make the customer informative about the core operations of NASCAR.
2. Establishing and Updating Accounts of Key Drivers.
Execution The Missing Link In Retail Operations Case Study Help drivers has a low star power as compare to players of other sports. The bad contacts with fans result in less destination of viewers towards the racers and a low star power. Star power is an important element for bring in audiences towards tracks and towards tv.
3. Developing New Games and enhancing existing games for kids.
Kids invested most of their time on playing video games and utilizing smartphones. However regrettably, kids playing NASCARA have a worst experience of playing its games. As an outcome, they are less drawn in towards the sport. In order to attract these kids, NASCARA needs to enhance its current racing games by introducing personalization in the vehicles i.e. altering colours, selection of speed, introducing group racing in the game, utilizing much better graphics associated with the racing tracks and presenting numerous levels in the video game. All these modifications in the present video game would offer better experience to kids.
Together with it, NASCAR ought to likewise develop new games associated with racing like kids racing with kids characters as motorists, cartoon racing with racing between numerous animation characters with a choice of picking the preferred animation character for the kids. These methods would allow the company to bring in among its prospective target sections.
4. Presenting multiculturalism at occasions.
Execution The Missing Link In Retail Operations Case Study Solution events are comprised of fans with very few multiculturalism, due to cost of arrival in events, making it unattractive for the consumers perceiving sport occasions as get-togethers i.e. Generation Y clients. As the Generation Y consumers are a possible target audience for NASCAR, therefore the company ought to take certain procedures to attract this potential target market. It must adopt strategies to draw in the customers far from the tracks place with various culture. The technique to do so could be providing unique discounts on tickets or totally free tickets to viewers coming from a specific range or from another state. It would increase multiculturalism of the fans and would make Generation Y customers more pleased.
5. Improving Customer Experience at Tracks.
Execution The Missing Link In Retail Operations Case Study Solution must deal with infrastructure and amenities at tracks because on the race day viewers got dissatisfied. Audiences have numerous expectations from NASCAR due to the fact that in exact same industry other companies are offering much better services than NASCAR. Then its fans might shifted to its competitors, if NASCAR don't work on this concern. According to fans there were not adequate facilities were offered as compare to other sports companies. So NASCAR should make certain that it offer adequate centers that includes cleaned washrooms, comfortable seating arrangement. They need to likewise provide WIFI services and ease of access of credit cards throughout that track. It needs to be likewise ensure that there are enough jumbo turns placed at all required locations. There ought to be likewise food stalls that provide quality food to audiences. In this way viewers will be having enjoyable experience at the day of occasion. (See Appendix B).

Marketing Spending plan

Marketing budget plan made on the basis of the above methods for the duration of 5 years from 2011 to 2015, reveals the cost related information for the marketing methods. (See Appendix B). It can be seen that technique 5 of enhancing consumer experience at tracks would need highest preliminary financial investment and cost and method 4 of presenting multiculturalism will require lowest initial investment with most affordable further annually cost. The business should focus on the resource allotment on these strategies on the basis of its offered resources and the potential advantages which the method would supply.
KEEP IN MIND: The values about expense are assumed on logical basis due the lack of figures and facts connected to cost in the case study. Inflation rate of United States is presumed to be 10%.

On the basis of deep analysis of the external and internal factors of Execution The Missing Link In Retail Operations Case Study Solution causing the decline of television viewership rate and attendance rate at tracks, the above marketing strategies are suggested to NASCAR to increase its fan base in long term. These techniques would cope with internal factors like poor client experience at tracks, inadequate social networks marketing, incapable digital medias like games, absence of culturalisms at tracks and so on, as well as with external elements like shifting of fans towards other sports, demographical modifications in America and changing domesticity styles.