Mack Henley A Online Case Study Solution

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Mack Henley A Case Study Solution & Analysis


Mack Henley A Case Study Help (National Association for Stock Cars And Truck Vehicle Racing) is an organization performing series of Stock Automobile racing in United States and acting as a sanctioning body for driving the guidelines for Stock Automobile Racing. The organization was founded in 1947, by "Big Expense" France. NASCAR arrange Stock Cars and truck Racing occasions in United States with the presence of about 130000 audiences usually in 2005. It likewise broadcast its events in about 150 nations. Stock Automobile Racing by NASCAR is the second largest viewer sport, with greatest number of sponsors. It has about 500 sponsors contributing billions of dollars in its profits. The other sources of earnings for Mack Henley A Case Study Solution includes; 10% of the overall revenue from television rights, sanctioning charges i.e. $1-2 million per race, and licencing NASCAR brand to companies.

NASCAR has a closed corporate culture with the non-interventionist method. However this non collective approach brings stress in the sport. The building of Car of Tomorrow by Mack Henley A Case Study Analysis, with an intent of security for the drivers, brought numerous stress amongst the stakeholders of the sport.

The communication audit, carried out in 2010, revealed that regardless of the reality that business extremely depend on the communications in between its stakeholders, there was no recognizable business communication strategy. The industry's target consumers, direction and goals were all unidentified.

The audit mentioned numerous lacking of NASCAR in regards to absence of internal integration, lack of fan management strategy and absence of digital and social media of marketing. The company has complicated ecosystem with independent tracks, teams and chauffeurs. This structure with closed corporate culture bring various challenges in accelerating a modification. Other partners in environment consists of the media networks i.e. television and radio, and corporate marketers.

Mack Henley A Case Study Help viewers was extremely loyal to the sport and the brands associated with the NASCAR, making it appealing for sponsors and corporate marketers.

Problem Declaration.

The company is currently dealing with the problem of declining rates of presence at racing tracks and rates of television audiences. This can put a substantial impact on its profits from sponsors, media rights, and from other sources of revenue.

Situational Analysis.

The company was quite successful till 2005 with its conventional marketing methods, however soon after 2005 the business begins dealing with various issues consisting of decline of its fan base. A number of external along with internal elements are responsible for the decrease. Internal factors include; insufficient investment in social media and other digital medias of.

Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and develop generational commitment. However the family system in America was changing resulting in decrease of influence of married male fan base over their children. In addition to it understandings about cars and truck was likewise changing with perceiving vehicle a car to reach at point B from point A, instead of as a fun job. Other challenges for Mack Henley A Case Study Help consists of the shift of its fans to other sports as they were improving their fan's experience permitting access to their broadcasts out of the houses through jumbo turns, Wi-Fi access, etc. These all challenges were tending the business to modify its marketing methods.

SWOT Analysis.


NASCAR core competencies includes it has rights of dictating rules as approving body. Rules and policies relating to professional stock cars and truck racing are dictated by NASCAR like if any group with needed abilities and resources can get in into races by following rules and guidelines determined by NASCAR. All the occasions of NASCAR are sponsored by corporates because of biggest brand name loyalty of fans towards brand names marketed by Mack Henley A Case Study Help.

Weak points.

Weak Points in SWOT Analysis are thought about as external factors. Weak points includes the elements that stops business to carry out at needed level of effectiveness. Weak points of NASCAR includes its close culture which is non collaborative. They have non-interventionist approach. They usually utilized to form rules and other required processes without intervention of others which results in poor cooperation. NASCAR establishes Car of Tomorrow without partnership so result is that motorists did not like that principle. As this is racing sport so covering of sports by media is likewise hard. It was likewise discovered that NASCAR had no effective method for company interaction. They don't know how to manage problem if it took place off track. Inadequate service interaction results in that they don't have clear instructions for their long term objectives. They do not understand that where they want to see this sport in future.


Opportunities in SWOT analysis are external factors which can be favourable to company or the external factors on which company is having competitive advantage. NASCAR normally utilized to count on standard media sources like regional paper for promotion of its sports. Typically these conventional media sources attempt to cover their home group and certain kind of occasions. NASCAR also familiarized from these traditional media outlets that sport was tough to cover. Media landscape also changed from conventional to digital landscape. Papers went out of business. NASCAR can deal with its abilities to get maximum possible gain from this brand-new digital landscape. NASCAR have underinvestment in digital resources. So it can capitalize in digital and social media to get its benefits. Digital rights of NASCAR were also offered to Turner Sports. NASCAR used to make money check of around $15 million every year from Turner Sports. There are number of cons behind this offer. NASCAR had to get approval from Turner Sport if it desire to develop its Facebook page, twitter account or even mobile application. Turner Sport also had rights of every single video which is shoot during race at track. If media sources like newspapers, publications and cable channels wish to post videos of races on their respective pages then they are required to pay licensing costs to Turner Sport. So NASCAR can deal with terms and try to work out with Turner Sports to get maximum benefits of it. Star power plays extremely important function in producing incomes from every sport. Nevertheless it was kept in mind that Mack Henley A Case Study Solution is lagging in this location i.e. star power. When sports fans were asked concerning popular celebrities and stars then NASCAR motorist was not discovered even in leading twenty responses. So NASCAR can put efforts in this area too for revenue generation. They need to direct their drivers that how they can end up being sport stars. Four tactical focuses which are produced by research team can likewise be served as opportunity for NESCAR. These 4 tactical focuses compares and analysis Mack Henley A Case Study Help strategies.


Hazards in SWOT analysis are defined as external elements that can hazard to company's success. Economic down turn was experienced in late 2000 which can be risk for NASCAR since if there is economic down turn then people would be having less return on investment. Earning of individuals would be effected and they would be more mindful in investing their loan. Economic down turn likewise results in boost fuel costs which also affected NASCAR. Since fans of NASCAR utilized to attend its event from long distances. NESCAR had a rule of 65/25/10 for revenue distribution. 65 percent incomes from media rights would be dispersed to race tracks, 25 percent profits would be distributed to contending group and staying 10 percent would be maintained by NESCAR which is sanctioning body. Competing team wanted to increase their portion of profits from 25 percent since of boost in operating expense of a race group and likewise there is decline in the variety of full-season sponsorship. Because they are making huge financial investments to enhance experience of fans, nescar also deals with dangers from other sponsors. For instance which includes updating existing avenues, building new opportunities, supplying Wi-Fi center and likewise providing other interactive mediums to connect sports on mobile phones. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their children and create generational loyalty. So the obstacle is that the family system in America was changing leading to reduction of influence of married male fan base over their children. Together with it perceptions about cars and truck was also altering with viewing vehicle a car to reach at point B from point A, rather than as an enjoyable job. If NASCAR make substantial investments in brand-new sections which are based on new consumers then it may deal with unfavorable remarks from its core fan base, now.

Porter's 5 Forces Analysis

Porter's 5 forces is a design that is used to evaluate industry in which company is working. It assists in determining what are strengths and weak point of any specific market. It suggest that every market is various from one another. Since NASCAR's bottom line i.e. net earnings is heavily depends on this, it is essential to understand industry in which company is working. There are 5 forces that are used to determine success, strength and attractiveness of Mack Henley A Case Study Help company.

Competitive Rivalry

This force suggests capability of competitors. Groups generally represents sponsors in NASCAR and the medium of advertising is motorists. Therefore it can be stated that motorists and race automobiles are competitors. If they got much better opportunity in terms of prizes and television exposure, these chauffeurs can go against Mack Henley A Case Study Solution. Then audiences can move to those other fascinating cars and trucks and drivers, if audiences enjoy other race cars and trucks and drivers more than NASCAR. NASCAR could be having threat from its two direct competitors that is Formula 1 and Moto GP. They require to create competitive advantages for motorists so they do not shift to other rivals.

Provider Power

The supplier power indicates the variety of providers are offered in market and what is the cost associated with provider if business shifts from one provider to another. In this industry there is supply monopoly since drivers with needed skills and resources are restricted.

Buyer Power

In the case of NASCAR clients are its viewers. Viewers can change to other competitors quickly since audiences will having low changing expense.

Danger of Substitution

Alternatives are referred as options. The alternatives in this case can be other entertainment implies like audiences can move to other sports. There are wide variety of replacements are offered in this situation which suggests that hazard of replacement is high.

Danger of New Entry

In the case of NASCAR danger of brand-new entry is low. They need to construct vehicles and racing tracks and also requires to pay substantial quantity to drivers for switching.

PESTEL Analysis


As NASCAR is working in different markets so it requires to face various guidelines. It is likewise noted that NASCAR has dealt with increased scrutiny concerning regulatory. Every government has various top priority so NASCAR has to be prepared for it as concern can be shifted to other sector.


Financial aspects includes taxation rate, exchange rate, economic efficiency of that particular company, conditions of labour market, inflation rate etc. Fortunes of the NASCAR and its competitors can be impacted if there is government intervention in the marketing and sales sector. NASCAR can leverage capabilities of employees to develop brand-new opportunities and improve existing opportunities.


Every society is different from each other. Each has various social worths and standards. It helps in understanding concerning society and choice of consumers. Social elements consists of customs, culture, attitudes towards specific product and services, demographics, norms, interests etc. It can be concluded that marketing through other ways instead of traditional (i.e. paper) can be chosen in this society.


Innovation has influence on almost every company. It consists of innovation in company technique. In this case of Mack Henley A Case Study Help it can be kept in mind that companies are heavily investing for research study and development. NASCAR needs to also deal with its media rights policy with Turner Broadcasting System.


Legal plays an important function in every nation because every nation has various legal terms and conditions. Mack Henley A Case Study Analysis requires to be make certain that they secure their legal rights in every county so any business does not harm to its legal rights.


Ecological elements are also crucial for every single service. Because usually federal governments don't allow those organisation which can hurt to environment. These environmental factors includes laws relating to contamination, environment change, safe waste disposal, policies relating to insurance and so on. NASCAR needs to make sure that its automobiles are not creating pollution more than appropriate level.

7 P's of Marketing


The items of Mack Henley A Case Study Help in its item portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, approving rules for races and ad-space to business online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Prices technique of NASCAR for its race occasions tickets is based upon the location and significance of the racing events. In addition to race occasions tickets, NASCAR likewise charge different service charge to its stakeholders and makes revenue. It charged approving fees of $1-2 million per race on average in 2005.


Marketing technique of NASCAR is highly based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most important tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Car Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in most of the cities in United States to grasp across the country appeal.


Nestle individuals technique is consisted of providing much better experience to its viewers, its fan base and to all of its stakeholders. People are an essential aspect of Mack Henley A Case Study Solution A marketing technique as its events are the source of home entertainment for crowd. Its people technique consists of efforts to offer much better experience to its Fans, Race Drivers, Team, Occasion Organizers etc., all of which come under individuals strategy of NASCAR.


A number of organisation processes are required to carry out racing occasions in an efficient method. These procedures include; proper schedule of time, arrangement for spectators, offering tickets, arrangement of area for sponsors, managing logistics etc. These all processes contribute I developing NASCAR image, improving spectators experience and increasing fan base.

Physical Proof.

Most important physical proofs for the NASCAR includes the existence of its racing tracks, stock cars and racing events. In addition to it, its retailing brands consisting of tee shirts, caps, goodies and so on, also function as a physical proof for NASCAR.

Product Life Process Evaluation.

The racing occasions by Mack Henley A Case Study Solution was presented on June 19, 1949. The first race was held at Charlotte Speedway in North Carolina. There were about 13000 fans present in the race. At the first phase competitors for NASCAR was low, as the rivals drove the cars and trucks similar to the automobiles driven by regular people.


After conducting its first race successfully the company moved towards building its own tracks. The very first Mack Henley A Case Study Solution based track, namely the Darlington Raceway track, was initiated in 1950 in South Carolina. It was followed by facility of more raceways consisting of Daytona International Speedway, which was opened in 1959. After the growth of racing tracks the company moved towards relaying its races on tv in 1979. The first event transmitted on television was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a local Sport popular company into one with worldwide fan base. He started a brand-new era of rewarding sponsorships and tv contracts for NASCAR.


The maturity period for NASCAR started with the efforts of William France Jr., with the company having wide variety of earnings sources. The business has about 500 sponsors with broadcasting its events in about 150 countries. The company has large number of tracks in the majority of the cities of United States.


The major causes of decrease include the monetary crisis of 2008, which increased the cost of getting here at tracks for viewers due to increasing fuel costs, and the moving of its fan base towards other sports.

Market Division.

The market segmentation of Mack Henley A Case Study Help can be divided into 4 segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Mack Henley A Case Help is based upon the geographical presence of its tracks in various states and cities in United States, and the tv broadcasting of its occasions in various nations. The business has 23 tracks in about 20 states of America and has tv broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This huge geographical segmentation provides the company local along with global fan base.


The demographic segmentation of Mack Henley A Case Study Analysis is likewise highlydiverse based upon the gender, earnings and age of the consumer. To increase the demographic segment of its market NASCAR should modify its marketing techniques to attract more age groups and lower its costs to go into in the market section with a low typical earnings.


The psychological qualities of most of the fans are rather similar. NASCAR has a fan base with a commitment. NASCAR fans view it compulsive to purchase tickets and see the races when in a week. 71% of them prefer to buy products with a NASCAR trademark name. They are quite extrovert and want to mingle with other fans while racing. They want quality racing with low price at hassle-free place. Although Mack Henley A Case Study Help has actually tried to increase the quality of its racing by introducing phase racing, they also have actually attempted to lower rates and make the occasion more convenient by introducing live racing.


Behavioural segmentation of Mack Henley A Case Study Solution is based upon the behaviour of fans in terms of seeing the race survive on the tv or by going in the events. Currently, the fans choice is towards enjoying the race in the house on tv rather than going, as the consumer experience at NASCAR tracks is not beneficial as well as pricey. This choice makes the rates for presence lower than the rates for tv audiences. NASCAR has to alter the behaviour of its fan base by introducing qualitative services at its tracks.

Target Market.


One of the potential target market of NASCAR was Hispanics; the young and growing population of United States. The market section has great potential for NASCAR as the population was growing at a higher rate and it was anticipated to end up being thrice after forty years and the sector has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are also one of the potential target market segment for NASCAR, as they are more connected socially than other groups. Vehicle racing games established by Mack Henley A Case Study Solution can be a potential source of getting attention of kids towards NASCAR track racing. NASCAR needs more attention towards personalizing and enhancing its digital features to draw in the kids target market.

This big expense makes the segment potential for NASCAR marketing strategy of increasing its fan base. The market section considers NASCAR as an organization doing not have in producing a multiculturalism atmosphere. NASCAR must take various actions to improve the experience of Generation Y customers in its events.

5 C's of Marketing

5 C's of marketing helps in taking choices concerning marketing.


It needs to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE represents political, financial, social, technical, legal and environmental and is stated above.


NASCAR is an automobile racing business with having USP of high quality auto racing with a worldwide structure. Its sector is sports team and events. Its target market is males in the age group of 15-60 years. Business has actually closed corporate culture and having non-interventionist approach.


Collaborations consists of suppliers, suppliers and alliances of Mack Henley A Case Study Solution. It is worked together with various racing teams which are participating in racing. It likewise collaborated with Turners Sport for digital rights. NASCAR utilized to make money check of around $15 million yearly from Turner Sports. There are number of cons behind this offer. For example NASCAR needed to get approval from Turner Sport if it want to create its Facebook page, twitter account or even mobile application. Turner Sport also had rights of every video which is shoot throughout race at track.


The customer of Mack Henley A Case Study Help are its viewers. They target customers with having age of 15-60 years. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and produce generational commitment.


Teams normally represents sponsors in NASCAR and the medium of marketing is motorists. These motorists can go versus NASCAR if they got much better opportunity in terms of prizes and television exposure.

Marketing Strategies.

1. Maintaining and establishing Facebook Page.
One of the potential target markets sectors for NASCAR is Hispanics which is the growing population segment of USA however sadly NASCAR had actually been not able to draw in the this targeted section. It ought to establish a Facebook page including the info concerning the races and the places of tracks to make the customer useful about the core operations of NASCAR.
2. Developing and Upgrading Accounts of Key Drivers.
Mack Henley A Case Study Help chauffeurs has a low star power as compare to players of other sports. The poor contacts with fans result in less destination of viewers towards the racers and a low star power. Star power is an essential aspect for bring in audiences towards tracks and towards tv.
3. Establishing New Games and enhancing existing games for kids.
Kids invested the majority of their time on playing video games and utilizing smart devices. Regrettably, kids playing NASCARA have a worst experience of playing its video games. As a result, they are less attracted towards the sport. In order to draw in these kids, NASCARA needs to enhance its present racing video games by introducing personalization in the cars i.e. altering colours, choice of speed, presenting group racing in the video game, utilizing much better graphics connected to the racing tracks and introducing different levels in the game. All these modifications in the current game would provide better experience to kids.
Along with it, NASCAR should also build new games associated with racing like kids racing with kids characters as motorists, cartoon racing with racing between various animation characters with a choice of selecting the preferred cartoon character for the kids. These techniques would allow the company to draw in among its prospective target segments.
4. Introducing multiculturalism at occasions.
NASCAR events are made up of fans with very couple of cultural diversity, due to expense of arrival in occasions, making it unattractive for the customers viewing sport occasions as social occasions i.e. Generation Y customers. As the Generation Y clients are a prospective target market for NASCAR, for that reason the business needs to take certain measures to attract this prospective target market.
5. Improving Customer Experience at Tracks.
Mack Henley A Case Study Analysis should deal with infrastructure and features at tracks due to the fact that on the race day viewers got disappointed. Audiences have many expectations from NASCAR because in same market other business are supplying better services than NASCAR. IF NASCAR do not deal with this problem then its fans might moved to its competitors. According to fans there were not adequate facilities were available as compare to other sports companies. NASCAR must make sure that it offer adequate centers that includes cleaned up toilets, comfortable seating plan. They must likewise offer WIFI services and accessibility of credit cards throughout that track. It needs to be also make sure that there suffice jumbo turns positioned at all required places. There need to be likewise food stalls that offer quality food to audiences. In this way viewers will be having enjoyable experience at the day of event. (See Appendix B).
Marketing Spending plan.
Marketing budget made on the basis of the above techniques for the period of 5 years from 2011 to 2015, shows the cost related information for the marketing techniques. (See Appendix B). It can be seen that strategy 5 of improving client experience at tracks would require highest preliminary financial investment and expense and method 4 of presenting multiculturalism will need most affordable initial financial investment with most affordable even more per year expense. The business must focus on the resource allotment on these methods on the basis of its available resources and the possible advantages which the method would supply.
KEEP IN MIND: The values about cost are presumed on rational basis due the absence of realities and figures connected to cost in the case study. Inflation rate of United States is assumed to be 10%.


On the basis of deep analysis of the internal and external elements of Mack Henley A Case Study Solution triggering the decline of television viewership rate and attendance rate at tracks, the above marketing strategies are suggested to NASCAR to increase its fan base in long term. These strategies would handle internal aspects like poor client experience at tracks, inadequate social networks marketing, incapable digital medias like games, absence of culturalisms at tracks etc., as well as with external elements like shifting of fans towards other sports, demographical changes in America and altering family life designs.

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