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Mack Henley B Case Study Solution and Analysis


Mack Henley B Case Study Help (National Association for Stock Vehicle Car Racing) is a company performing series of Stock Cars and truck racing in United States and serving as an approving body for driving the rules for Stock Car Racing. The organization was founded in 1947, by "Big Expense" France. NASCAR organize Stock Automobile Racing occasions in United States with the presence of about 130000 viewers usually in 2005. It likewise transmitted its events in about 150 countries. Stock Cars And Truck Racing by NASCAR is the second biggest viewer sport, with greatest number of sponsors. It has about 500 sponsors contributing billions of dollars in its profits. The other sources of profits for Mack Henley B Case Study Solution includes; 10% of the overall profits from television rights, sanctioning costs i.e. $1-2 million per race, and licencing NASCAR brand name to companies.

NASCAR has a closed business culture with the non-interventionist approach. The building of Automobile of Tomorrow by NASCAR, with an intent of safety for the motorists, brought numerous tensions amongst the stakeholders of the sport.

The interaction audit, performed in 2010, exposed that in spite of the truth that the service extremely rely on the communications in between its stakeholders, there was no identifiable service communication strategy. (

The audit explained numerous doing not have of NASCAR in regards to absence of internal combination, lack of fan management technique and absence of social and digital media of marketing. The company has intricate community with independent tracks, drivers and teams. This structure with closed business culture bring various difficulties in speeding up a change. Other partners in community consists of the media networks i.e. television and radio, and corporate online marketers.

Mack Henley B Case Study Help viewers was extremely faithful to the sport and the brand names connected with the NASCAR, making it appealing for sponsors and corporate marketers.

Problem Statement.

The company is currently dealing with the issue of decreasing rates of participation at racing tracks and rates of tv viewers. This can put a considerable influence on its incomes from sponsors, media rights, and from other sources of earnings.

Situational Analysis.

Although the company was rather effective till 2005 with its traditional marketing methods, however soon after 2005 the company begins dealing with various problems consisting of decline of its fan base. Several external in addition to internal elements are responsible for the decline. Internal factors consist of; insufficient financial investment in social networks and other digital medias of.

Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and produce generational commitment. The household system in America was changing resulting in decrease of impact of married male fan base over their children. Together with it understandings about car was likewise changing with viewing automobile a lorry to reach at point B from point A, instead of as a fun task. Other obstacles for Mack Henley B Case Study Solution includes the shift of its fans to other sports as they were improving their fan's experience enabling access to their broadcasts out of the homes through jumbo turns, Wi-Fi access, and so on. These all obstacles were tending the company to revise its marketing techniques.

SWOT Analysis.


In SWOT analysis, strengths specified as business's qualities which are various from its rivals. These are company's core proficiencies on which company performance or business success based on. Mack Henley B Case Study Help core proficiencies includes it has rights of determining rules as sanctioning body. Policies and rules regarding expert stock car racing are dictated by NASCAR like if any team with required skills and resources can participate in races by following guidelines and regulations determined by NASCAR. NASCAR has monopoly it this aspect. Its strengths likewise includes that it has title of second biggest viewer sport in the United States with having more fortune 500 sponsors based in US. Its races were used to transmit in more than 150 countries around the world with more than $56 million revenues. The main sources of their earnings originate from tv rights, sanctioning fees, sponsorship and licensing. It has longest season of 10 months and having ownership of three nationwide series i.e. Outdoor camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has also large resource of fans and corporate sponsors. All the occasions of NASCAR are sponsored by corporates due to the fact that of greatest brand name loyalty of fans towards brands promoted by Mack Henley B Case Study Analysis. (See Appendix A).


Weaknesses in SWOT Analysis are considered as external aspects. Weaknesses includes the factors that stops company to perform at needed level of effectiveness. Weak points of NASCAR includes its close culture which is non collective. They have non-interventionist technique. They typically utilized to form guidelines and other required processes without intervention of others which results in poor partnership. For instance NASCAR establishes Car of Tomorrow without collaboration so result is that motorists did not like that concept. As this is racing sport so covering of sports by media is likewise tough. It was likewise found that NASCAR had no reliable technique for business communication. They do not know how to handle problem if it took place off track. Inadequate organisation communication leads to that they do not have clear direction for their long term goals. They do not understand that where they want to see this sport in future.


NASCAR typically utilized to rely on traditional media sources like local paper for publicity of its sports. NASCAR also came to understand from these traditional media outlets that sport was challenging to cover. When sports fans were asked concerning popular celebs and stars then NASCAR driver was not discovered even in top twenty actions.


Economic down turn was experienced in late 2000 which can be risk for NASCAR because if there is financial down turn then people would be having less return on financial investment. Economic down turn likewise results in boost fuel costs which likewise affected NASCAR. Now if NASCAR make considerable financial investments in new segments which are based on brand-new consumers then it might deal with negative remarks from its core fan base.

Porter's 5 Forces Analysis

It is essential to understand industry in which company is working since NASCAR's bottom line i.e. net profit is heavily depends on this. There are 5 forces that are utilized to determine success, strength and appearance of NASCAR service.

Competitive Rivalry

This force shows capability of competitors. Groups normally represents sponsors in NASCAR and the medium of advertising is drivers. Therefore it can be stated that chauffeurs and race automobiles are competitors. These chauffeurs can go against NASCAR if they got better chance in terms of rewards and television exposure. If audiences take pleasure in other race vehicles and motorists more than NASCAR then audiences can move to those other interesting cars and chauffeurs. NASCAR could be having threat from its 2 direct rivals that is Formula 1 and Moto GP. They need to develop competitive advantages for drivers so they do not move to other competitors.

Provider Power

The supplier power suggests the number of providers are offered in industry and what is the cost connected with supplier if company shifts from one supplier to another. In this market there is supply monopoly since drivers with needed resources and skills are limited.

Buyer Power

In the case of NASCAR customers are its audiences. Viewers can switch to other rivals quickly since viewers will having low switching cost.

Danger of Alternative

Replacements are referred as alternatives. The alternatives in this case can be other entertainment implies like viewers can shift to other sports. There are large variety of replacements are offered in this circumstance which suggests that threat of replacement is high.

Danger of New Entry

It is defined as how it is easy for any business to go into in that specific industry. When it comes to Mack Henley B Case Study Solution risk of new entry is low. If any company requires to go into in this organisation than they have to make heavy financial investments, because. They require to build automobiles and racing tracks and also needs to pay significant total up to chauffeurs for switching.

PESTEL Analysis


As NASCAR is working in numerous markets so it requires to face various policies. It is likewise noted that NASCAR has faced increased scrutiny regarding regulative. Every government has various top priority so NASCAR has actually to be prepared for it as concern can be shifted to other sector.


Financial elements includes taxation rate, exchange rate, financial efficiency of that specific company, conditions of labour market, inflation rate and so on. Fortunes of the NASCAR and its competitors can be impacted if there is government intervention in the marketing and sales sector. NASCAR can leverage capabilities of workers to create new chances and improve existing opportunities.


Each has different social worths and standards. It assists in understanding concerning society and preference of customers.


In this case of NASCAR it can be kept in mind that companies are heavily investing for research study and development. NASCAR ought to likewise work on its media rights policy with Turner Broadcasting System.


Legal plays an important role in every nation due to the fact that every country has different legal terms and conditions. Mack Henley B Case Study Analysis needs to be make certain that they safeguard their legal rights in every county so any business does not hurt to its legal rights.


Ecological aspects are likewise crucial for every single company. Since typically governments don't enable those organisation which can hurt to environment. These environmental elements includes laws concerning pollution, environment change, safe waste disposal, policies concerning insurance coverage etc. NASCAR requires to make certain that its cars and trucks are not producing pollution more than acceptable level.

7 P's of Marketing


The products of Mack Henley B Case Study Analysis in its item portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, approving guidelines for races and ad-space to business marketers during broadcast of NASCAR races. (Hanlon, 2018).


Pricing strategy of NASCAR for its race occasions tickets is based upon the venue and value of the racing occasions. Together with race occasions tickets, NASCAR also charge numerous service fees to its stakeholders and earns income. It charged sanctioning costs of $1-2 million per race on average in 2005.


Marketing strategy of NASCAR is highly based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races.


NASCAR have its racing tracks in various cities in United States. The most crucial tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Auto Club Speedway in California and Darlington Raceway in South Carolina. It attempts to conduct its races in the majority of the cities in United States to grasp across the country popularity.


Nestle people strategy is consisted of supplying much better experience to its audiences, its fan base and to all of its stakeholders. Individuals are a crucial aspect of Mack Henley B Case Study Analysis A marketing technique as its events are the source of entertainment for crowd. Its people strategy includes efforts to offer much better experience to its Fans, Race Drivers, Crew, Occasion Organizers etc., all of which come under individuals strategy of NASCAR.


A number of company processes are needed to carry out racing events in an efficient method. These processes include; correct schedule of time, arrangement for viewers, offering tickets, arrangement of space for sponsors, handling logistics etc. These all processes contribute I developing NASCAR image, improving spectators experience and increasing fan base.

Physical Evidence.

Crucial physical evidences for the NASCAR consists of the presence of its racing tracks, stock cars and racing events. In addition to it, its merchandising brands consisting of tee shirts, caps, goodies etc., likewise act as a physical evidence for NASCAR.

Product Life Cycle Evaluation.

The racing events by NASCAR was introduced on June 19, 1949. At the first stage competition for NASCAR was low, as the competitors drove the vehicles similar to the vehicles driven by normal individuals.


After performing its very first race effectively the business moved towards constructing its own tracks. The very first Mack Henley B Case Study Analysis based track, particularly the Darlington Raceway track, was initiated in 1950 in South Carolina. It was followed by facility of more raceways including Daytona International Speedway, which was opened in 1959. After the growth of racing tracks the company moved towards relaying its races on tv in 1979. The first event broadcasted on tv was flag-to-flag coverage of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular company into one with global fan base. He started a new era of rewarding sponsorships and television agreements for NASCAR.


The maturity duration for NASCAR began with the efforts of William France Jr., with the company having wide range of earnings sources. The company has about 500 sponsors with relaying its occasions in about 150 countries. The company has a great deal of tracks in the majority of the cities of United States.


The major causes of decline include the financial crisis of 2008, which increased the expense of showing up at tracks for viewers due to increasing fuel rates, and the shifting of its fan base towards other sports.

Market Segmentation.

The market segmentation of Mack Henley B Case Study Analysis can be divided into 4 sections; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Mack Henley B Case Solution is based upon the geographical existence of its tracks in various states and cities in United States, and the tv broadcasting of its events in different nations. The business has 23 tracks in about 20 states of America and has television broadcast through various Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This large geographical division supplies the business local as well as worldwide fan base.


The group segmentation of Mack Henley B Case Study Analysis is likewise highlydiverse based upon the gender, income and age of the customer. To increase the market section of its market NASCAR should modify its marketing methods to attract more age groups and lower its prices to go into in the market sector with a low average income.


NASCAR has a fan base with a loyalty. NASCAR fans view it compulsive to buy tickets and see the races once in a week. NASCAR has actually tried to increase the quality of its racing by presenting phase racing, they likewise have actually attempted to lower rates and make the event more convenient by introducing live racing.


Behavioural division of Mack Henley B Case Study Solution is based upon the behaviour of fans in regards to enjoying the race survive on the tv or by going in the events. Presently, the fans choice is towards enjoying the race in the house on television rather than going, as the consumer experience at NASCAR tracks is not favourable in addition to expensive. This choice makes the rates for participation lower than the rates for television viewers. NASCAR has to change the behaviour of its fan base by introducing qualitative services at its tracks.

Target Market.


One of the prospective target market of Mack Henley B Case Study Solution was Hispanics; the young and growing population of United States. The marketplace section has great prospective for NASCAR as the population was growing at a higher rate and it was expected to end up being thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014. The sector shows affinity with automobile culture, but require a more concentrated marketing towards welcoming the section towards racing.


Kids are likewise among the potential target audience sector for NASCAR, as they are more connected socially than other groups. Producing fan base amongst kids can offer a prospective boost in the number of fans for racing due to their connection. Kids spend most of their times in playing and utilizing smart devices video games. Automobile racing games established by Mack Henley B Case Study Analysis can be a possible source of acquiring attention of kids towards NASCAR track racing. However, NASCAR's digital features related to kids are not capable of getting the attention. NASCAR requires more attention towards customizing and enhancing its digital functions to bring in the kids target audience.

This substantial expense makes the segment potential for NASCAR marketing method of increasing its fan base. The market section considers NASCAR as an organization lacking in creating a multiculturalism environment. NASCAR ought to take different actions to improve the experience of Generation Y customers in its events.

5 C's of Marketing

5 C's of marketing assists in taking decisions concerning marketing. These 5 C's needs to be analysed properly for taking any marketing choice. These 5 C's stands for Climate, Company, Collaborators, Rivals and customers.


It needs to make PESTLE analysis in order to understand climate or context in which NASCAR is working. PESTLE represents political, economic, social, technical, environmental and legal and is stated above.


NASCAR is a car racing company with having USP of high quality vehicle racing with a worldwide structure. Its sector is sports team and occasions. Its target audience is males in the age group of 15-60 years. Company has actually closed business culture and having non-interventionist approach.


Collaborations consists of suppliers, providers and alliances of NASCAR. NASCAR used to get pay check of around $15 million annually from Turner Sports. NASCAR had to get approval from Turner Sport if it want to develop its Facebook page, twitter account or even mobile application.


The client of Mack Henley B Case Study Solution are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and create generational commitment.


The direct rivals of NASCAR are Solution 1 and Moto GP. Groups generally represents sponsors in NASCAR and the medium of marketing is motorists. It can be said that motorists and race vehicles are competitors. These drivers can break Mack Henley B Case Study Analysis if they improved chance in regards to prizes and television exposure.

Marketing Methods.

1. Preserving and establishing Facebook Page.
Among the potential target markets sections for NASCAR is Hispanics which is the growing population segment of USA however sadly NASCAR had been not able to attract the this targeted sector. In order to draw in the young growing generation the NASCAR need to market by using social networks like Facebook. It should develop a Facebook page containing the info concerning the races and the locations of tracks to make the consumer helpful about the core operations of Mack Henley B Case Study Help. It should likewise update its Facebook page on daily basis to offer info about its approaching occasions. This would make the target audience section more helpful about business and would result in attracting big fans base.
2. Developing and Updating Accounts of Secret Drivers.
NASCAR chauffeurs has a low star power as compare to players of other sports. Its ranks 7th in regards to star power (see Case Exhibit). The significant factor behind it is that, the racers mostly play in groups and are not able to develop a key account and maintain a close contact with fans. The poor contacts with fans result in less destination of audiences towards the racers and a low star power. Star power is an essential aspect for drawing in audiences towards tracks and towards television. The star power for the drivers at NASCARA might be improved by producing and updating accounts of essential motorists by NASCARA itself. This would get rid of the requirement of requiring chauffeurs to preserve their accounts and would lead to increasing fans attention towards NASCARA drivers.
3. Establishing New Games and improving present games for kids.
Kids invested most of their time on playing video games and using smartphones. But regrettably, kids playing NASCARA have a worst experience of playing its games. As a result, they are less attracted towards the sport. In order to draw in these kids, NASCARA ought to enhance its existing racing games by introducing modification in the cars and trucks i.e. changing colours, selection of speed, introducing group racing in the video game, using better graphics associated with the racing tracks and introducing numerous levels in the video game. All these modifications in the existing video game would offer better experience to kids.
Along with it, NASCAR needs to likewise build brand-new games connected to racing like kids racing with kids characters as drivers, animation racing with racing between different animation characters with a choice of selecting the favourite cartoon character for the kids. These strategies would enable the company to draw in one of its possible target sections.
4. Introducing multiculturalism at occasions.
NASCAR events are comprised of fans with very couple of cultural diversity, due to expense of arrival in occasions, making it unsightly for the clients viewing sport occasions as social celebrations i.e. Generation Y customers. As the Generation Y clients are a prospective target market for NASCAR, for that reason the business ought to take certain measures to attract this possible target market.
5. Improving Consumer Experience at Tracks.
Since on the race day viewers got disappointed, NASCAR must work on infrastructure and amenities at tracks. Viewers have numerous expectations from NASCAR since in same market other business are offering much better services than NASCAR. IF NASCAR don't deal with this issue then its fans may moved to its rivals. According to fans there were not sufficient centers were available as compare to other sports companies. NASCAR needs to make sure that it supply adequate facilities that includes cleaned washrooms, comfortable seating plan. They ought to likewise supply WIFI services and accessibility of charge card throughout that track. It needs to be also make certain that there suffice jumbo turns placed at all required places. There should be likewise food stalls that offer quality food to viewers. In this way audiences will be having enjoyable experience at the day of event. (See Appendix B).
Marketing Spending plan.
Marketing budget made on the basis of the above methods for the duration of 5 years from 2011 to 2015, shows the cost related information for the marketing methods. It can be seen that technique 5 of enhancing client experience at tracks would need highest initial investment and cost and strategy 4 of introducing multiculturalism will require least expensive preliminary financial investment with most affordable further per year cost.
NOTE: The values about expense are presumed on rational basis due the absence of realities and figures related to cost in the case research study. Inflation rate of United States is assumed to be 10%.


On the basis of deep analysis of the internal and external factors of Mack Henley B Case Study Help triggering the decline of tv viewership rate and participation rate at tracks, the above marketing techniques are recommended to NASCAR to increase its fan base in long run. These methods would deal with internal aspects like poor customer experience at tracks, inadequate social media marketing, incapable digital medias like games, lack of culturalisms at tracks and so on, in addition to with external aspects like moving of fans towards other sports, demographical modifications in America and changing family life styles.

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