Mack Henley B Online Case Study Analysis

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Mack Henley B Case Study Solution & Analysis


NASCAR (National Association for Stock Automobile Vehicle Racing) is a company carrying out series of Stock Vehicle racing in United States and acting as an approving body for driving the rules for Stock Vehicle Racing. 2) Stock Cars And Truck Racing by NASCAR is the second biggest spectator sport, with greatest number of sponsors. 1) The other sources of income for Mack Henley B Case Study Help consists of; 10% of the total earnings from television rights, approving charges i.e. $1-2 million per race, and licencing NASCAR brand name to business.

NASCAR has a closed corporate culture with the non-interventionist method. The structure of Automobile of Tomorrow by NASCAR, with an intention of safety for the motorists, brought different stress among the stakeholders of the sport.
Executive Summary
The interaction audit, carried out in 2010, revealed that regardless of the fact that business extremely depend on the communications between its stakeholders, there was no identifiable company interaction technique. The market's target consumers, instructions and objectives were all unidentified.

The audit pointed out numerous doing not have of NASCAR in terms of lack of internal combination, lack of fan management method and lack of social and digital media of marketing.

Mack Henley B Case Study Analysis audiences was highly loyal to the sport and the brand names related to the NASCAR, making it appealing for sponsors and business online marketers.

Issue Statement.

The company is currently dealing with the issue of decreasing rates of participation at racing tracks and rates of tv audiences. This can put a substantial influence on its earnings from sponsors, media rights, and from other sources of income.

Situational Analysis.

The company was rather effective till 2005 with its traditional marketing techniques, however quickly after 2005 the company begins dealing with numerous issues including decline of its fan base. Several external as well as internal elements are responsible for the decrease. Internal elements include; insufficient investment in social media and other digital medias of.

Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and create generational loyalty. But the household system in America was altering resulting in reduction of impact of married male fan base over their children. Together with it perceptions about automobile was likewise changing with perceiving vehicle an automobile to reach at point B from point A, rather than as an enjoyable project. Other difficulties for Mack Henley B Case Study Solution includes the shift of its fans to other sports as they were improving their fan's experience allowing access to their broadcasts out of the homes through jumbo turns, Wi-Fi access, and so on. These all obstacles were tending the business to modify its marketing strategies.

SWOT Analysis.


In SWOT analysis, strengths defined as company's qualities which are different from its rivals. These are company's core proficiencies on which business performance or company success based on. Mack Henley B Case Study Analysis core proficiencies includes it has rights of dictating guidelines as approving body. Guidelines and guidelines regarding professional stock vehicle racing are dictated by NASCAR like if any group with required skills and resources can participate in races by following guidelines and policies dictated by NASCAR. NASCAR has monopoly it this element. Its strengths likewise consists of that it has title of second biggest spectator sport in the United States with having more fortune 500 sponsors based in United States. Its races were used to relay in more than 150 nations all over the world with more than $56 million incomes. The primary sources of their incomes come from tv rights, approving charges, sponsorship and licensing. It has longest season of 10 months and having ownership of three national series i.e. Camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has also large resource of fans and corporate sponsors. All the occasions of NASCAR are sponsored by corporates because of most significant brand loyalty of fans toward brand names promoted by Mack Henley B Case Study Help. (See Appendix A).


Weak Points in SWOT Analysis are considered as external aspects. Weaknesses consists of the factors that stops company to perform at needed level of effectiveness. Weak points of NASCAR includes its close culture which is non collaborative. They have non-interventionist technique. They typically used to form rules and other needed procedures without intervention of others which results in bad cooperation. NASCAR establishes Vehicle of Tomorrow without collaboration so result is that chauffeurs did not like that idea. As this is racing sport so covering of sports by media is likewise difficult. It was also discovered that NASCAR had no efficient method for organisation communication. They do not understand how to deal with problem if it happened off track. Inadequate service interaction leads to that they do not have clear instructions for their long term objectives. They do not know that where they want to see this sport in future.
Porter's 5 Forces Analysis

NASCAR typically used to rely on standard media sources like local paper for promotion of its sports. NASCAR also came to know from these standard media outlets that sport was difficult to cover. When sports fans were asked concerning popular celebrities and stars then NASCAR chauffeur was not discovered even in top twenty actions.


Economic down turn was experienced in late 2000 which can be danger for NASCAR since if there is economic down turn then people would be having less return on investment. Economic down turn also results in increase fuel rates which likewise affected NASCAR. Now if NASCAR make significant financial investments in brand-new sectors which are based on new customers then it may deal with unfavorable remarks from its core fan base.

Porter's 5 Forces Analysis

Porter's 5 forces is a design that is utilized to evaluate industry in which business is working. It helps in determining what are strengths and weak point of any specific market. It suggest that every market is different from one another. Since NASCAR's bottom line i.e. net earnings is heavily depends on this, it is important to comprehend market in which business is working. There are 5 forces that are utilized to identify success, strength and appearance of Mack Henley B Case Study Help service.

Competitive Rivalry

This force shows ability of competitors. Groups typically represents sponsors in NASCAR and the medium of advertising is drivers. For that reason it can be said that motorists and race automobiles are rivals. These motorists can go against NASCAR if they improved chance in terms of rewards and television direct exposure. If audiences enjoy other race automobiles and motorists more than NASCAR then audiences can shift to those other interesting cars and chauffeurs. NASCAR might be having risk from its 2 direct rivals that is Solution 1 and Moto GP. They need to create competitive advantages for motorists so they don't shift to other rivals.
Swot Analysis
Provider Power

The provider power shows the number of providers are readily available in industry and what is the expense related to provider if company shifts from one provider to another. In this industry there is supply monopoly because motorists with needed skills and resources are limited.

Buyer Power

This force is concerning to clients that is it simple for consumers to move to other items. Then customers are less most likely to switch, if there is more changing cost is associated. In the case of NASCAR customers are its viewers. Viewers can switch to other rivals easily since viewers will having low changing expense.

Threat of Replacement

Alternatives are referred as alternatives. The replacements in this case can be other home entertainment implies like audiences can move to other sports. There are wide range of substitutes are readily available in this circumstance which suggests that risk of alternative is high.

Danger of New Entry

It is defined as how it is simple for any business to enter in that particular market. In the case of Mack Henley B Case Study Analysis risk of brand-new entry is low. If any business needs to go into in this business than they have to make heavy investments, due to the fact that. They require to construct vehicles and racing tracks and also requires to pay substantial total up to chauffeurs for switching.

PESTEL Analysis


As NASCAR is working in different markets so it requires to face various policies. It is likewise kept in mind that NASCAR has actually faced increased examination relating to regulatory. Every federal government has different priority so NASCAR has to be prepared for it as priority can be moved to other sector.


Financial elements includes taxation rate, currency exchange rate, financial efficiency of that particular business, conditions of labour market, inflation rate and so on. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its competitors can be affected. NASCAR can take advantage of abilities of staff members to create new opportunities and enhance existing chances.


Every society is various from each other. Each has various social worths and norms. It helps in understanding relating to society and choice of clients. Social elements consists of traditions, culture, attitudes towards specific product and services, demographics, norms, interests and so on. It can be concluded that marketing through other means instead of conventional (i.e. newspaper) can be chosen in this society.


Innovation has impact on almost every business. It includes innovation in company technique. In this case of Mack Henley B Case Study Solution it can be kept in mind that business are greatly investing for research study and development. NASCAR must likewise work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Legal plays an essential role in every country because every nation has different legal conditions. Mack Henley B Case Study Solution needs to be make certain that they secure their legal rights in every county so any business does not harm to its legal rights.


Ecological factors are likewise important for every company. NASCAR needs to make sure that its cars are not creating contamination more than appropriate level.

7 P's of Marketing


The items of Mack Henley B Case Study Help in its product portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, approving rules for races and ad-space to corporate marketers during broadcast of NASCAR races. (Hanlon, 2018).


Pricing strategy of NASCAR for its race occasions tickets is based upon the venue and importance of the racing occasions. Together with race events tickets, NASCAR also charge various service fees to its stakeholders and earns profits. For example it charged sanctioning costs of $1-2 million per race on average in 2005.


Promotional technique of NASCAR is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most crucial tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Vehicle Club Speedway in California and Darlington Raceway in South Carolina. It tries to perform its races in most of the cities in United States to comprehend across the country popularity.


Nestle people method is comprised of providing better experience to its viewers, its fan base and to all of its stakeholders. People are an essential aspect of Mack Henley B Case Study Solution A marketing technique as its events are the source of entertainment for crowd. Its people technique includes efforts to offer better experience to its Fans, Race Drivers, Crew, Occasion Organizers and so on, all of which come under individuals strategy of NASCAR.


Numerous business processes are required to perform racing events in an efficient way. These procedures consist of; proper schedule of time, arrangement for viewers, selling tickets, arrangement of space for sponsors, handling logistics etc. These all procedures contribute I building NASCAR image, enhancing viewers experience and increasing fan base.

Physical Proof.

Most important physical proofs for the NASCAR consists of the presence of its racing tracks, stock automobiles and racing events. Together with it, its retailing brands including t-shirts, caps, goodies and so on, also act as a physical proof for NASCAR.

Product Life Process Assessment.

The racing events by NASCAR was presented on June 19, 1949. At the first phase competitors for NASCAR was low, as the rivals drove the cars and trucks comparable to the vehicles driven by ordinary individuals.


After performing its very first race successfully the company moved towards building its own tracks. The very first Mack Henley B Case Study Solution based track, namely the Darlington Raceway track, was started in 1950 in South Carolina. It was followed by establishment of more raceways including Daytona International Speedway, which was opened in 1959. After the development of racing tracks the company moved towards broadcasting its races on tv in 1979. The very first event transmitted on tv was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular organization into one with worldwide fan base. He initiated a new period of lucrative sponsorships and tv agreements for NASCAR.


The maturity duration for NASCAR began with the efforts of William France Jr., with the company having wide variety of profits sources. The business has about 500 sponsors with transmitting its occasions in about 150 countries. The company has a great deal of tracks in the majority of the cities of United States.


The decline in the business's offerings began after 2005 with average participation rate per race decreased by 22% from 2005 to 2010 and tv viewership rate declined by 30% from 2005 to 2010. The significant reasons for decline consist of the financial crisis of 2008, which increased the cost of arriving at tracks for audiences due to increasing fuel costs, and the moving of its fan base towards other sports.

Market Segmentation.

The marketplace segmentation of Mack Henley B Case Study Solution can be divided into four sectors; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical division of Mack Henley B Case Solution is based upon the geographical existence of its tracks in numerous states and cities in United States, and the television broadcasting of its occasions in numerous nations. The company has 23 tracks in about 20 states of America and has television broadcast through numerous Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This huge geographical segmentation supplies the company regional in addition to worldwide fan base.


The market division of Mack Henley B Case Study Solution is likewise highlydiverse based upon the gender, income and age of the consumer. To increase the group segment of its market NASCAR must modify its marketing techniques to attract more age groups and lower its costs to go into in the market segment with a low typical earnings.


NASCAR has a fan base with a loyalty. NASCAR fans view it compulsive to purchase tickets and see the races once in a week. NASCAR has actually tried to increase the quality of its racing by presenting stage racing, they likewise have actually attempted to lower rates and make the event more hassle-free by presenting live racing.


Behavioural division of Mack Henley B Case Study Solution is based upon the behaviour of fans in regards to viewing the race live on the tv or by entering the occasions. Currently, the fans preference is towards viewing the race in the house on tv rather than going, as the consumer experience at NASCAR tracks is not favourable along with pricey. This preference makes the rates for attendance lower than the rates for television viewers. NASCAR needs to change the behaviour of its fan base by introducing qualitative services at its tracks.

Target Market.


One of the prospective target market of NASCAR was Hispanics; the young and growing population of United States. The market sector has excellent prospective for NASCAR as the population was growing at a greater rate and it was anticipated to end up being thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are also one of the possible target market sector for NASCAR, as they are more connected socially than other groups. Vehicle racing games established by Mack Henley B Case Study Analysis can be a potential source of gaining attention of kids towards NASCAR track racing. NASCAR needs more attention towards personalizing and improving its digital features to attract the kids target market.

This huge expense makes the segment potential for NASCAR marketing method of increasing its fan base. The market segment considers NASCAR as a company lacking in developing a multiculturalism environment. NASCAR must take different steps to improve the experience of Generation Y consumers in its events.

5 C's of Marketing

5 C's of marketing helps in taking choices regarding marketing.


It needs to make PESTLE analysis in order to understand environment or context in which NASCAR is working. PESTLE means political, economic, social, technical, legal and ecological and is stated above.


NASCAR is a car racing business with having USP of high quality automobile racing with an international structure. Its sector is sports team and occasions. Its target audience is males in the age group of 15-60 years. Business has closed business culture and having non-interventionist method.


Collaborations consists of suppliers, suppliers and alliances of Mack Henley B Case Study Analysis. It is worked together with different racing groups which are participating in racing. It likewise worked together with Turners Sport for digital rights. NASCAR utilized to make money check of around $15 million every year from Turner Sports. There are variety of cons behind this offer. For instance NASCAR needed to get approval from Turner Sport if it wish to develop its Facebook page, twitter account and even mobile application. Turner Sport also had rights of each and every single video which is shoot during race at track.


The customer of Mack Henley B Case Study Help are its audiences. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their children and produce generational commitment.


The direct competitors of NASCAR are Formula 1 and Moto GP. Groups usually represents sponsors in NASCAR and the medium of marketing is chauffeurs. It can be said that drivers and race cars are competitors. These motorists can break Mack Henley B Case Study Help if they got better opportunity in terms of prizes and tv direct exposure.

Marketing Techniques.

1. Preserving and developing Facebook Page.
One of the possible target audience sectors for NASCAR is Hispanics which is the growing population sector of U.S.A. but unfortunately NASCAR had actually been unable to draw in the this targeted section. In order to draw in the young growing generation the NASCAR must market by utilizing social networks like Facebook. It must establish a Facebook page containing the information concerning the races and the places of tracks to make the customer helpful about the core operations of Mack Henley B Case Study Help. It needs to also upgrade its Facebook page on everyday basis to offer information about its upcoming occasions. This would make the target market segment more informative about business and would result in bring in large fans base.
2. Establishing and Updating Accounts of Key Drivers.
NASCAR motorists has a low star power as compare to players of other sports. Its ranks 7th in regards to star power (see Case Exhibit). The significant factor behind it is that, the racers mainly play in teams and are not able to build a crucial account and keep a close contact with fans. The bad contacts with fans result in less attraction of audiences towards the racers and a low star power. Star power is a crucial aspect for attracting audiences towards tracks and towards television. The star power for the drivers at NASCARA might be enhanced by producing and upgrading accounts of essential chauffeurs by NASCARA itself. This would remove the requirement of requiring drivers to preserve their accounts and would lead to increasing fans attention towards NASCARA chauffeurs.
3. Establishing New Games and improving current video games for kids.
Kids spent most of their time on playing video games and utilizing mobile phones. Sadly, kids playing NASCARA have a worst experience of playing its video games. As a result, they are less brought in towards the sport. In order to draw in these kids, NASCARA must enhance its present racing video games by introducing customization in the automobiles i.e. altering colours, choice of speed, presenting group racing in the game, utilizing much better graphics connected to the racing tracks and presenting different levels in the video game. All these modifications in the current video game would offer better experience to kids.
Along with it, NASCAR ought to likewise construct brand-new games associated with racing like kids racing with kids characters as chauffeurs, animation racing with racing between various animation characters with an option of picking the preferred animation character for the kids. These strategies would make it possible for the business to bring in one of its prospective target sectors.
4. Introducing multiculturalism at occasions.
NASCAR occasions are made up of fans with extremely few cultural variety, due to cost of arrival in events, making it unattractive for the customers perceiving sport occasions as social occasions i.e. Generation Y consumers. As the Generation Y consumers are a prospective target market for NASCAR, for that reason the company ought to take certain procedures to attract this potential target market.
5. Improving Consumer Experience at Tracks.
NASCAR should work on infrastructure and amenities at tracks since on the race day viewers got disappointed. Viewers have lots of expectations from Mack Henley B Case Study Solution due to the fact that in very same industry other companies are providing much better services than NASCAR. IF NASCAR don't work on this problem then its fans may shifted to its rivals.

Marketing Budget

Marketing spending plan made on the basis of the above methods for the duration of 5 years from 2011 to 2015, shows the cost associated data for the marketing strategies. (See Appendix B). It can be seen that method 5 of enhancing consumer experience at tracks would need greatest initial investment and cost and technique 4 of presenting multiculturalism will need lowest initial financial investment with lowest even more each year expense. The company should focus on the resource allotment on these strategies on the basis of its readily available resources and the prospective advantages which the technique would offer.
NOTE: The worths about cost are assumed on logical basis due the lack of figures and facts associated with cost in the case research study. Inflation rate of United States is presumed to be 10%.

On the basis of deep analysis of the external and internal aspects of Mack Henley B Case Study Analysis causing the decline of tv viewership rate and attendance rate at tracks, the above marketing techniques are recommended to NASCAR to increase its fan base in long term. These techniques would manage internal elements like poor client experience at tracks, insufficient social media marketing, incapable digital medias like video games, absence of culturalisms at tracks etc., along with with external factors like moving of fans towards other sports, demographical modifications in America and altering domesticity styles.