Mack Henley C Online Case Study Solution

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Mack Henley C Case Study Solution & Analysis


NASCAR (National Association for Stock Car Automobile Racing) is a company conducting series of Stock Cars and truck racing in United States and acting as an approving body for driving the rules for Stock Vehicle Racing. 2) Stock Automobile Racing by NASCAR is the 2nd biggest spectator sport, with greatest number of sponsors. 1) The other sources of revenue for Mack Henley C Case Study Analysis consists of; 10% of the overall earnings from tv rights, sanctioning fees i.e. $1-2 million per race, and licencing NASCAR brand to companies.

NASCAR has a closed corporate culture with the non-interventionist method. The building of Cars and truck of Tomorrow by NASCAR, with an intent of safety for the motorists, brought various stress amongst the stakeholders of the sport.
Executive Summary
The interaction audit, conducted in 2010, exposed that regardless of the truth that business highly depend on the interactions in between its stakeholders, there was no identifiable company interaction method. The industry's target customers, direction and objectives were all unknown.

The audit explained various doing not have of NASCAR in regards to absence of internal integration, absence of fan management strategy and absence of digital and social media of marketing. The business has intricate ecosystem with independent tracks, motorists and teams. This structure with closed corporate culture bring numerous difficulties in accelerating a modification. Other partners in community consists of the media networks i.e. tv and radio, and corporate online marketers.

Mack Henley C Case Study Analysis audiences was extremely loyal to the sport and the brand names associated with the NASCAR, making it appealing for sponsors and business marketers.

Issue Declaration.

The company is currently facing the issue of decreasing rates of attendance at racing tracks and rates of television audiences. This can put a significant impact on its incomes from sponsors, media rights, and from other sources of earnings.

Situational Analysis.

The business was quite effective till 2005 with its conventional marketing methods, however quickly after 2005 the company begins dealing with different problems including decrease of its fan base. Several external in addition to internal factors are accountable for the decrease. Internal aspects include; insufficient financial investment in social networks and other digital medias of.

Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and produce generational commitment. But the household system in America was changing resulting in decrease of influence of married male fan base over their youngsters. In addition to it understandings about car was likewise altering with viewing cars and truck a car to reach at point B from point A, rather than as an enjoyable job. Other difficulties for Mack Henley C Case Study Analysis consists of the shift of its fans to other sports as they were improving their fan's experience permitting access to their broadcasts out of the homes through jumbo turns, Wi-Fi gain access to, and so on. These all challenges were tending the business to revise its marketing strategies.

SWOT Analysis.


In SWOT analysis, strengths specified as business's qualities which are different from its competitors. These are company's core proficiencies on which company efficiency or business success based upon. Mack Henley C Case Study Help core proficiencies includes it has rights of dictating rules as approving body. Regulations and guidelines concerning expert stock vehicle racing are dictated by NASCAR like if any team with needed skills and resources can enter into races by following rules and guidelines dictated by NASCAR. NASCAR has monopoly it this aspect. Its strengths also consists of that it has title of second largest spectator sport in the United States with having more fortune 500 sponsors based in United States. Its races were utilized to transmit in more than 150 countries all over the world with more than $56 million revenues. The main sources of their incomes come from tv rights, approving costs, sponsorship and licensing. It has longest season of 10 months and having ownership of three nationwide series i.e. Outdoor camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has likewise big resource of fans and business sponsors. Since of most significant brand commitment of fans towards brand names marketed by NASCAR, all the occasions of NASCAR are sponsored by corporates. (See Appendix A).


Weaknesses in SWOT Analysis are considered as external aspects. Weak points consists of the elements that stops business to carry out at needed level of effectiveness. Weak points of NASCAR includes its close culture which is non collaborative. They have non-interventionist technique. They usually utilized to form guidelines and other required processes without intervention of others which results in bad collaboration. For example NASCAR develops Automobile of Tomorrow without cooperation so result is that motorists did not like that concept. As this is racing sport so covering of sports by media is also difficult. It was likewise found that NASCAR had no efficient strategy for service interaction. If it occurred off track, they don't know how to deal with concern. Ineffective organisation interaction results in that they do not have clear instructions for their long term objectives. They do not know that where they want to see this sport in future.
Porter's 5 Forces Analysis

NASCAR usually utilized to rely on traditional media sources like local paper for promotion of its sports. NASCAR also came to know from these traditional media outlets that sport was challenging to cover. When sports fans were asked relating to popular stars and stars then NASCAR driver was not found even in top twenty responses.


Risks in SWOT analysis are defined as external elements that can danger to company's success. Due to the fact that if there is economic down turn then individuals would be having less return on financial investment, Economic down turn was experienced in late 2000 which can be danger for NASCAR. Earning of individuals would be effected and they would be more mindful in investing their money. Economic down turn likewise leads to boost fuel costs which also affected NASCAR. Since fans of NASCAR utilized to attend its occasion from fars away. NESCAR had a rule of 65/25/10 for profits circulation. 65 percent profits from media rights would be dispersed to race course, 25 percent revenue would be distributed to competing team and staying 10 percent would be retained by NESCAR which is approving body. Contending group wanted to increase their part of income from 25 percent because of increase in running expense of a race group and also there is decrease in the variety of full-season sponsorship. NESCAR also deals with hazards from other sponsors since they are making massive investments to enhance experience of fans. Which includes upgrading existing avenues, developing brand-new opportunities, offering Wi-Fi center and likewise providing other interactive mediums to interact sports on smartphones. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their youngsters and create generational loyalty. So the obstacle is that the household system in America was altering leading to reduction of impact of married male fan base over their children. In addition to it understandings about cars and truck was also altering with perceiving vehicle an automobile to reach at point B from point A, rather than as a fun project. If NASCAR make significant investments in new sectors which are based on brand-new customers then it may deal with negative remarks from its core fan base, now.

Porter's Five Forces Analysis

It is essential to understand industry in which business is working because NASCAR's bottom line i.e. net profit is greatly depends on this. There are 5 forces that are utilized to identify profitability, intensity and appearance of NASCAR service.

Competitive Competition

These drivers can go against NASCAR if they got much better opportunity in terms of prizes and tv exposure. If viewers take pleasure in other race cars and trucks and drivers more than NASCAR then audiences can shift to those other interesting cars and chauffeurs. NASCAR could be having hazard from its 2 direct competitors that is Formula 1 and Moto GP.
Swot Analysis
Supplier Power

If company shifts from one provider to another, the supplier power suggests the number of providers are available in market and what is the cost associated with provider. In this industry there is supply monopoly since drivers with required resources and abilities are restricted.

Buyer Power

This force is regarding to customers that is it simple for consumers to move to other products. Then customers are less likely to change, if there is more switching expense is associated. In the case of NASCAR consumers are its audiences. Audiences can switch to other rivals easily because viewers will having low switching cost.

Hazard of Substitution

Substitutes are referred as options. The alternatives in this case can be other home entertainment suggests like audiences can shift to other sports. There are wide range of replacements are offered in this situation which suggests that hazard of alternative is high.

Hazard of New Entry

It is specified as how it is simple for any business to go into in that specific market. When it comes to Mack Henley C Case Study Solution danger of brand-new entry is low. If any company requires to go into in this service than they have to make heavy investments, since. They need to develop cars and trucks and racing tracks and likewise requires to pay substantial total up to chauffeurs for switching.

PESTEL Analysis


It can not be concluded from case research study that there would be change in resource allotments. NASCAR had got gain from lower tax policies which leads to increasing in profits. So they made heavy investments in the research study and development. As NASCAR is working in various markets so it needs to face various policies. It is also kept in mind that Mack Henley C Case Study Help has faced increased analysis concerning regulative. Every federal government has different priority so NASCAR has to be gotten ready for it as concern can be shifted to other sector.


Financial elements includes tax rate, currency exchange rate, economic efficiency of that specific company, conditions of labour market, inflation rate etc. If there is federal government intervention in the marketing and sales sector, fortunes of the NASCAR and its rivals can be affected. NASCAR can leverage capabilities of staff members to produce new opportunities and enhance existing opportunities.


Each has various social worths and norms. It assists in comprehending regarding society and preference of customers.


In this case of NASCAR it can be kept in mind that business are heavily investing for research study and advancement. NASCAR ought to also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Since every nation has various legal terms and conditions, Legal plays an important function in every country. Mack Henley C Case Study Help requires to be ensure that they secure their legal rights in every county so any business does not damage to its legal rights.


Ecological elements are likewise important for every service. NASCAR requires to make sure that its vehicles are not generating pollution more than appropriate level.

7 P's of Marketing


The items of Mack Henley C Case Study Help in its product portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand, sanctioning rules for races and ad-space to business online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Prices method of NASCAR for its race events tickets is based upon the location and significance of the racing events. Together with race events tickets, NASCAR also charge various service charge to its stakeholders and makes income. For instance it charged approving costs of $1-2 million per race typically in 2005.


Marketing technique of NASCAR is highly based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most crucial tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Automobile Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in most of the cities in United States to grasp across the country appeal.


Nestle people technique is consisted of providing much better experience to its audiences, its fan base and to all of its stakeholders. People are a crucial aspect of Mack Henley C Case Study Analysis A marketing technique as its events are the source of entertainment for crowd. Its individuals strategy consists of efforts to provide much better experience to its Fans, Race Drivers, Crew, Occasion Organizers etc., all of which come under people method of NASCAR.


Several company processes are required to carry out racing occasions in an effective method. These procedures consist of; proper schedule of time, arrangement for viewers, offering tickets, arrangement of area for sponsors, handling logistics etc. These all processes contribute I developing NASCAR image, improving viewers experience and increasing fan base.

Physical Proof.

Most important physical proofs for the NASCAR includes the presence of its racing tracks, stock automobiles and racing occasions. Together with it, its merchandising brands consisting of t-shirts, caps, goodies etc., also act as a physical proof for NASCAR.

Item Life Process Evaluation.

The racing occasions by NASCAR was presented on June 19, 1949. At the first stage competition for NASCAR was low, as the competitors drove the automobiles similar to the vehicles driven by common individuals.


After performing its very first race effectively the business moved towards constructing its own tracks. The very first Mack Henley C Case Study Help based track, particularly the Darlington Raceway track, was initiated in 1950 in South Carolina. It was followed by facility of more raceways including Daytona International Speedway, which was opened in 1959. After the growth of racing tracks the company moved towards transmitting its races on tv in 1979. The first event relayed on television was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular organization into one with global fan base. He started a brand-new age of rewarding sponsorships and television agreements for NASCAR.


The maturity duration for NASCAR started with the efforts of William France Jr., with the business having wide range of earnings sources. The business has about 500 sponsors with transmitting its events in about 150 nations. The business has a great deal of tracks in most of the cities of United States.


The decrease in the company's offerings started after 2005 with typical presence rate per race decreased by 22% from 2005 to 2010 and television viewership rate decreased by 30% from 2005 to 2010. The major causes of decline include the financial crisis of 2008, which increased the expense of reaching tracks for audiences due to increasing fuel rates, and the moving of its fan base towards other sports.

Market Segmentation.

The market segmentation of Mack Henley C Case Study Help can be divided into four sections; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical segmentation of Mack Henley C Case Solution is based upon the geographical existence of its tracks in numerous states and cities in United States, and the television broadcasting of its events in numerous countries. The business has 23 tracks in about 20 states of America and has television broadcast through numerous Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This large geographical division supplies the business regional in addition to worldwide fan base.


The demographic division of Mack Henley C Case Study Help is also highlydiverse based upon the gender, income and age of the customer. To increase the market segment of its market NASCAR need to modify its marketing techniques to attract more age groups and lower its prices to go into in the market segment with a low typical income.


NASCAR has a fan base with a commitment. NASCAR fans perceive it compulsive to purchase tickets and see the races as soon as in a week. NASCAR has attempted to increase the quality of its racing by introducing phase racing, they also have actually attempted to lower rates and make the event more practical by presenting live racing.


Behavioural segmentation of NASCAR is based upon the behaviour of fans in terms of watching the race live on the television or by going in the occasions. Currently, the fans choice is towards seeing the race at home on television rather than going, as the client experience at NASCAR tracks is not beneficial as well as expensive.

Target audience.


Among the potential target audience of Mack Henley C Case Study Analysis was Hispanics; the young and growing population of United States. The marketplace section has terrific prospective for NASCAR as the population was growing at a higher rate and it was expected to become thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014. Although, the sector reveals affinity with vehicle culture, however require a more focused marketing towards welcoming the sector towards racing.


Kids are also one of the potential target market section for NASCAR, as they are more connected socially than other groups. Developing fan base among kids can provide a prospective increase in the number of fans for racing due to their connectivity. Kids invest most of their times in playing and using mobile phones video games. Car racing video games developed by Mack Henley C Case Study Solution can be a prospective source of getting attention of kids towards NASCAR track racing. NASCAR's digital features related to kids are not capable of acquiring the attention. NASCAR requires more attention towards personalizing and enhancing its digital functions to bring in the kids target market.

Generation Y.
Generation Y target market consists of those who invested 5 times more resources on discretionary expenditures i.e. buying tickets for racing events, than others. This big expense makes the segment potential for NASCAR marketing technique of increasing its fan base. The marketplace section is likewise easy to method as 81% of the Y Generation customer uses Facebook every day and the usage is twice of utilizing tv and radio. The marketplace segment views sports as a get-together, instead of adherence to sport. The marketplace segment thinks about NASCAR as a company doing not have in developing a multiculturalism environment. Mack Henley C Case Study Solution should take various actions to improve the experience of Generation Y customers in its occasions.

5 C's of Marketing

5 C's of marketing helps in taking choices regarding marketing. These 5 C's requirements to be evaluated properly for taking any marketing decision. These 5 C's mean Environment, Company, Collaborators, Rivals and clients.


It needs to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE means political, financial, social, technical, legal and ecological and is specified above.


Mack Henley C Case Study Help is an automobile racing company with having USP of high quality auto racing with an international structure. Its sector is sports team and occasions.


Collaborations includes distributors, providers and alliances of NASCAR. NASCAR used to get pay check of around $15 million every year from Turner Sports. NASCAR had to get approval from Turner Sport if it want to develop its Facebook page, twitter account or even mobile application.


The client of Mack Henley C Case Study Help are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with an average age of 47, which passes their fandom to their youngsters and develop generational loyalty.


The direct rivals of NASCAR are Formula 1 and Moto GP. Groups usually represents sponsors in NASCAR and the medium of marketing is chauffeurs. It can be said that chauffeurs and race cars are rivals. If they got much better opportunity in terms of rewards and tv direct exposure, these motorists can go versus NASCAR.

Marketing Strategies.

1. Establishing and Keeping Facebook Page.
One of the prospective target markets segments for NASCAR is Hispanics which is the growing population sector of U.S.A. but unfortunately NASCAR had been unable to bring in the this targeted sector. It must develop a Facebook page consisting of the info relating to the races and the locations of tracks to make the customer useful about the core operations of NASCAR.
2. Developing and Upgrading Accounts of Key Drivers.
NASCAR motorists has a low star power as compare to gamers of other sports. Its ranks 7th in terms of star power (see Case Display). The significant factor behind it is that, the racers mostly play in teams and are not able to construct a key account and maintain a close contact with fans. The bad contacts with fans result in less tourist attraction of viewers towards the racers and a low star power. Star power is an important factor for attracting viewers towards tracks and towards tv. The star power for the motorists at NASCARA could be enhanced by developing and upgrading accounts of crucial drivers by NASCARA itself. This would remove the requirement of forcing motorists to preserve their accounts and would lead to increasing fans attention towards NASCARA drivers.
3. Establishing New Games and improving present games for kids.
In order to bring in these kids, NASCARA should improve its current racing games by presenting customization in the automobiles i.e. altering colours, choice of speed, introducing group racing in the video game, utilizing better graphics related to the racing tracks and presenting various levels in the video game. All these modifications in the existing video game would supply much better experience to kids.
Together with it, NASCAR should likewise build brand-new games connected to racing like kids racing with kids characters as drivers, cartoon racing with racing in between different cartoon characters with a choice of choosing the favourite cartoon character for the kids. These strategies would allow the business to bring in among its possible target sectors.
4. Presenting multiculturalism at occasions.
Mack Henley C Case Study Solution events are comprised of fans with very couple of cultural diversity, due to expense of arrival in events, making it unsightly for the customers viewing sport events as social occasions i.e. Generation Y clients. As the Generation Y clients are a possible target market for NASCAR, therefore the company should take certain steps to attract this potential target audience. It ought to adopt techniques to draw in the consumers far from the tracks place with different culture. The method to do so could be providing unique discounts on tickets or complimentary tickets to viewers originating from a particular distance or from another state. It would increase cultural diversity of the fans and would make Generation Y consumers more pleased.
5. Improving Client Experience at Tracks.
Mack Henley C Case Study Solution needs to work on infrastructure and features at tracks due to the fact that on the race day viewers got dissatisfied. Viewers have many expectations from NASCAR because in very same market other business are supplying better services than NASCAR. IF NASCAR don't work on this concern then its fans may moved to its rivals. According to fans there were not sufficient facilities were available as compare to other sports companies. So NASCAR must make certain that it provide sufficient centers that includes cleaned washrooms, comfy seating arrangement. They need to likewise offer WIFI services and accessibility of credit cards throughout that track. It must be also make certain that there suffice jumbo turns put at all required places. There should be likewise food stalls that provide quality food to viewers. In this method audiences will be having enjoyable experience at the day of occasion. (See Appendix B).

Marketing Spending plan

Marketing spending plan made on the basis of the above strategies for the duration of 5 years from 2011 to 2015, shows the expense related data for the marketing methods. It can be seen that technique 5 of improving client experience at tracks would require greatest initial investment and cost and technique 4 of presenting multiculturalism will need lowest preliminary financial investment with most affordable further per year cost.
KEEP IN MIND: The values about cost are presumed on logical basis due the absence of realities and figures related to cost in the case study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the internal and external aspects of Mack Henley C Case Study Help triggering the decrease of tv viewership rate and attendance rate at tracks, the above marketing methods are suggested to NASCAR to increase its fan base in long run. These strategies would deal with internal factors like poor customer experience at tracks, inadequate social media marketing, incapable digital medias like video games, absence of culturalisms at tracks and so on, as well as with external elements like moving of fans towards other sports, demographical modifications in America and altering family life designs.