Mack Henley D Online Case Study Solution

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Mack Henley D Case Study Solution and Analysis


NASCAR (National Association for Stock Car Vehicle Racing) is a company performing series of Stock Car racing in United States and acting as an approving body for driving the guidelines for Stock Car Racing. 2) Stock Automobile Racing by NASCAR is the 2nd biggest viewer sport, with highest number of sponsors. 1) The other sources of profits for Mack Henley D Case Study Help consists of; 10% of the total profits from television rights, sanctioning fees i.e. $1-2 million per race, and licencing NASCAR brand name to companies.

NASCAR has a closed corporate culture with the non-interventionist method. The structure of Cars and truck of Tomorrow by NASCAR, with an objective of security for the drivers, brought various tensions among the stakeholders of the sport.
Executive Summary
The communication audit, performed in 2010, revealed that despite the fact that the business extremely count on the interactions in between its stakeholders, there was no recognizable service communication method. The market's target clients, instructions and goals were all unknown.

The audit pointed out various lacking of NASCAR in terms of absence of internal integration, lack of fan management technique and absence of digital and social media of marketing.

Mack Henley D Case Study Solution audiences was extremely faithful to the sport and the brands connected with the NASCAR, making it appealing for sponsors and corporate marketers.

Issue Declaration.

The company is presently facing the issue of decreasing rates of participation at racing tracks and rates of television viewers. This can put a significant effect on its incomes from sponsors, media rights, and from other sources of earnings.

Situational Analysis.

The company was quite successful till 2005 with its standard marketing strategies, but soon after 2005 the company starts facing various issues consisting of decline of its fan base. A number of external as well as internal elements are responsible for the decline. Internal aspects consist of; insufficient financial investment in social networks and other digital medias of.

Fan base of NASCAR comprised of married males with a typical age of 47, which passes their fandom to their children and create generational loyalty. Other challenges for NASCAR consists of the shift of its fans to other sports as they were enhancing their fan's experience enabling access to their broadcasts out of the homes through jumbo turns, Wi-Fi gain access to, etc.

SWOT Analysis.


In SWOT analysis, strengths specified as business's qualities which are different from its competitors. These are business's core competencies on which company performance or company success based on. Mack Henley D Case Study Help core proficiencies includes it has rights of dictating guidelines as sanctioning body. Guidelines and policies relating to expert stock cars and truck racing are determined by NASCAR like if any team with required abilities and resources can participate in races by following guidelines and policies dictated by NASCAR. So NASCAR has monopoly it this element. Its strengths likewise consists of that it has title of second largest spectator sport in the United States with having more fortune 500 sponsors based in United States. Its races were utilized to relay in more than 150 nations worldwide with more than $56 million incomes. The primary sources of their profits originate from tv rights, sanctioning costs, sponsorship and licensing. It has longest season of 10 months and having ownership of 3 nationwide series i.e. Camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has also big resource of fans and business sponsors. All the occasions of NASCAR are sponsored by corporates due to the fact that of greatest brand loyalty of fans toward brand names marketed by Mack Henley D Case Study Solution. (See Appendix A).

Weak points.

Weaknesses in SWOT Analysis are thought about as external elements. Weaknesses consists of the factors that stops company to carry out at needed level of efficiency. Weak points of NASCAR includes its close culture which is non collaborative. They have non-interventionist technique. They typically utilized to form guidelines and other required procedures without intervention of others which results in bad cooperation. NASCAR develops Vehicle of Tomorrow without partnership so result is that drivers did not like that concept. As this is racing sport so covering of sports by media is also challenging. It was also discovered that NASCAR had no effective strategy for organisation interaction. If it occurred off track, they don't understand how to handle concern. Ineffective organisation communication results in that they do not have clear instructions for their long term objectives. They do not understand that where they wish to see this sport in future.
Porter's 5 Forces Analysis

Opportunities in SWOT analysis are external elements which can be beneficial to company or the external elements on which business is having competitive benefit. NASCAR normally used to count on conventional media sources like regional newspaper for publicity of its sports. Generally these standard media sources try to cover their house team and specific type of occasions. NASCAR likewise familiarized from these standard media outlets that sport was hard to cover. Media landscape also changed from traditional to digital landscape. Newspapers went out of business. NASCAR can deal with its capabilities to get optimal possible gain from this brand-new digital landscape. NASCAR have underinvestment in digital resources. So it can capitalize in social and digital media to get its benefits. Digital rights of NASCAR were likewise offered to Turner Sports. NASCAR used to earn money check of around $15 million every year from Turner Sports. There are variety of cons behind this deal. For instance Mack Henley D Case Study Solution needed to get approval from Turner Sport if it want to produce its Facebook page, twitter account or even mobile application. Turner Sport also had rights of each and every single video which is shoot throughout race at track. Then they are required to pay licensing costs to Turner Sport, if media sources like papers, magazines and cable channels desire to post videos of races on their particular pages. NASCAR can work on terms and conditions and try to work out with Turner Sports to get optimal benefits of it. Star power plays really essential role in creating earnings from every sport. Nevertheless it was kept in mind that Mack Henley D Case Study Help is lagging in this area i.e. star power. For example when sports fans were asked relating to popular stars and stars then NASCAR driver was not discovered even in top twenty responses. So NASCAR can put efforts in this area too for earnings generation. They need to guide their chauffeurs that how they can end up being sport stars. 4 tactical focuses which are generated by research team can likewise be worked as opportunity for NESCAR. These four tactical focuses compares and analysis Mack Henley D Case Study Analysis strategies.


Economic down turn was experienced in late 2000 which can be danger for NASCAR because if there is financial down turn then people would be having less return on investment. Economic down turn also results in boost fuel costs which likewise affected NASCAR. Now if NASCAR make substantial investments in brand-new sections which are based on new consumers then it might deal with unfavorable remarks from its core fan base.

Porter's Five Forces Analysis

Porter's 5 forces is a model that is used to analyse market in which business is working. It assists in determining what are strengths and weak point of any specific industry. It suggest that every industry is various from one another. It is very important to comprehend industry in which company is working because NASCAR's bottom line i.e. net profit is heavily depends upon this. There are 5 forces that are utilized to determine profitability, strength and appearance of Mack Henley D Case Study Solution business.

Competitive Rivalry

These motorists can go versus NASCAR if they got much better opportunity in terms of rewards and television exposure. If viewers take pleasure in other race cars and trucks and motorists more than NASCAR then audiences can move to those other interesting cars and drivers. NASCAR might be having hazard from its two direct rivals that is Solution 1 and Moto GP.
Swot Analysis
Provider Power

The supplier power suggests the variety of providers are readily available in market and what is the cost connected with provider if company shifts from one provider to another. Due to the fact that drivers with needed resources and abilities are restricted, in this industry there is supply monopoly.

Buyer Power

In the case of NASCAR customers are its audiences. Audiences can switch to other competitors easily due to the fact that audiences will having low switching expense.

Danger of Replacement

Replacements are referred as alternatives. The substitutes in this case can be other home entertainment means like viewers can move to other sports. So there are wide variety of substitutes are available in this circumstance which recommends that danger of substitute is high.

Danger of New Entry

In the case of NASCAR hazard of brand-new entry is low. They need to develop vehicles and racing tracks and likewise requires to pay significant quantity to chauffeurs for changing.

PESTEL Analysis


It can not be concluded from case research study that there would be change in resource allocations. NASCAR had got benefit from lower taxation policies which leads to increasing in revenues. So they made heavy investments in the research and development. As NASCAR is working in numerous markets so it requires to deal with various regulations. It is also noted that Mack Henley D Case Study Analysis has actually dealt with increased analysis relating to regulative. Every federal government has various top priority so NASCAR needs to be gotten ready for it as concern can be shifted to other sector.


Economic elements consists of tax rate, exchange rate, financial efficiency of that specific company, conditions of labour market, inflation rate etc. Fortunes of the NASCAR and its competitors can be impacted if there is federal government intervention in the marketing and sales sector. NASCAR can leverage abilities of staff members to produce new chances and enhance existing opportunities.


Every society is different from each other. Each has different social worths and norms. It helps in understanding concerning society and choice of customers. Social elements includes customs, culture, attitudes towards specific product and services, demographics, standards, interests etc. It can be concluded that marketing through other methods rather than standard (i.e. paper) can be chosen in this society.


In this case of NASCAR it can be noted that companies are heavily spending for research and advancement. NASCAR should likewise work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Due to the fact that every nation has different legal terms and conditions, Legal plays a crucial role in every country. Mack Henley D Case Study Solution requires to be make certain that they secure their legal rights in every county so any company does not harm to its legal rights.


Ecological aspects are likewise crucial for every organisation. NASCAR requires to make sure that its cars are not generating pollution more than acceptable level.

7 P's of Marketing


The products of Mack Henley D Case Study Solution in its product portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, sanctioning rules for races and ad-space to corporate marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Prices method of NASCAR for its race events tickets is based upon the venue and significance of the racing occasions. Together with race occasions tickets, NASCAR also charge numerous service charge to its stakeholders and earns income. It charged sanctioning charges of $1-2 million per race on average in 2005.


Marketing strategy of NASCAR is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most crucial tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Auto Club Speedway in California and Darlington Raceway in South Carolina. It tries to conduct its races in the majority of the cities in United States to grasp across the country appeal.


Nestle individuals technique is consisted of providing much better experience to its audiences, its fan base and to all of its stakeholders. Individuals are an important aspect of Mack Henley D Case Study Solution A marketing strategy as its occasions are the source of entertainment for crowd. Its people method consists of efforts to offer much better experience to its Fans, Race Drivers, Team, Event Organizers and so on, all of which come under people technique of NASCAR.


A number of organisation procedures are required to perform racing events in an effective way. These processes consist of; appropriate schedule of time, plan for viewers, selling tickets, plan of space for sponsors, handling logistics and so on. These all processes contribute I developing NASCAR image, improving viewers experience and increasing fan base.

Physical Evidence.

Most important physical evidences for the NASCAR consists of the existence of its racing tracks, stock vehicles and racing occasions. Along with it, its retailing brand names including tee shirts, caps, goodies etc., also serve as a physical evidence for NASCAR.

Item Life Cycle Evaluation.

The racing occasions by NASCAR was presented on June 19, 1949. At the first stage competition for NASCAR was low, as the competitors drove the vehicles similar to the automobiles driven by ordinary individuals.


After conducting its very first race effectively the business moved towards developing its own tracks. The first Mack Henley D Case Study Solution based track, particularly the Darlington Raceway track, was initiated in 1950 in South Carolina. It was followed by facility of more raceways consisting of Daytona International Speedway, which was opened in 1959. After the development of racing tracks the business moved towards transmitting its races on tv in 1979. The first occasion broadcasted on tv was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 years, he transformed NASCAR from a local Sport popular company into one with international fan base. He initiated a brand-new period of profitable sponsorships and television agreements for NASCAR.


The maturity duration for NASCAR started with the efforts of William France Jr., with the business having wide variety of earnings sources. The company has about 500 sponsors with broadcasting its occasions in about 150 nations. The company has large number of tracks in most of the cities of United States.


The major causes of decrease include the financial crisis of 2008, which increased the expense of arriving at tracks for viewers due to increasing fuel costs, and the moving of its fan base towards other sports.

Market Segmentation.

The market division of Mack Henley D Case Study Analysis can be divided into four sections; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical division of Mack Henley D Case Solution is based upon the geographical presence of its tracks in various states and cities in United States, and the television broadcasting of its events in numerous nations. The company has 23 tracks in about 20 states of America and has tv broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This vast geographical segmentation provides the business regional as well as international fan base.


The demographic division of Mack Henley D Case Study Analysis is also highlydiverse based upon the gender, income and age of the customer. To increase the market section of its market NASCAR must revise its marketing techniques to attract more age groups and lower its rates to go into in the market segment with a low average income.


The mental characteristics of the majority of the fans are quite similar. NASCAR has a fan base with a loyalty. When in a week, NASCAR fans view it compulsive to buy tickets and see the races. 71% of them prefer to buy items with a NASCAR brand name. They are rather extrovert and want to join other fans while racing. They want quality racing with low cost at hassle-free area. NASCAR has tried to increase the quality of its racing by introducing stage racing, they likewise have attempted to lower rates and make the event more hassle-free by presenting live racing.


Behavioural segmentation of NASCAR is based upon the behaviour of fans in terms of seeing the race live on the television or by going in the events. Presently, the fans choice is towards enjoying the race at house on television rather than going, as the customer experience at NASCAR tracks is not favourable as well as expensive.

Target audience.


One of the potential target market of Mack Henley D Case Study Analysis was Hispanics; the young and growing population of United States. The marketplace section has terrific potential for NASCAR as the population was growing at a higher rate and it was anticipated to become thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014. Although, the segment shows affinity with cars and truck culture, but need a more concentrated marketing towards welcoming the segment towards racing.


Kids are likewise one of the prospective target market sector for NASCAR, as they are more linked socially than other groups. Producing fan base amongst kids can supply a prospective boost in the number of fans for racing due to their connectivity. Kids spend the majority of their times in playing and utilizing smart devices video games. Automobile racing video games established by Mack Henley D Case Study Analysis can be a prospective source of getting attention of kids towards NASCAR track racing. However, NASCAR's digital functions associated with kids are not efficient in acquiring the attention. NASCAR requires more attention towards tailoring and improving its digital features to draw in the kids target audience.

This big expense makes the sector potential for NASCAR marketing technique of increasing its fan base. The market sector considers NASCAR as an organization doing not have in developing a multiculturalism atmosphere. NASCAR must take different steps to enhance the experience of Generation Y customers in its occasions.

5 C's of Marketing

5 C's of marketing assists in taking decisions relating to marketing.


It needs to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE means political, economic, social, technical, environmental and legal and is specified above.


NASCAR is an auto racing company with having USP of high quality auto racing with an international structure. Its sector is sports group and occasions. Its target audience is males in the age of 15-60 years. Company has closed corporate culture and having non-interventionist method.


Collaborations consists of distributors, providers and alliances of Mack Henley D Case Study Help. It is collaborated with various racing teams which are taking part in racing. It also worked together with Turners Sport for digital rights. NASCAR utilized to get pay check of around $15 million yearly from Turner Sports. There are variety of cons behind this deal. NASCAR had to get approval from Turner Sport if it want to develop its Facebook page, twitter account or even mobile application. Turner Sport likewise had rights of every video which is shoot throughout race at track.


The consumer of Mack Henley D Case Study Solution are its audiences. They target consumers with having age of 15-60 years. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their children and create generational commitment.


The direct rivals of NASCAR are Solution 1 and Moto GP. Teams typically represents sponsors in NASCAR and the medium of marketing is motorists. Therefore it can be stated that motorists and race automobiles are rivals. These motorists can go against Mack Henley D Case Study Help if they got better opportunity in regards to prizes and television direct exposure.

Marketing Techniques.

1. Keeping and establishing Facebook Page.
One of the prospective target markets sections for NASCAR is Hispanics which is the growing population segment of U.S.A. but unfortunately NASCAR had actually been not able to draw in the this targeted sector. It needs to develop a Facebook page including the information relating to the races and the locations of tracks to make the consumer helpful about the core operations of NASCAR.
2. Developing and Updating Accounts of Key Drivers.
NASCAR chauffeurs has a low star power as compare to players of other sports. Its ranks 7th in regards to star power (see Case Exhibit). The major factor behind it is that, the racers primarily play in groups and are not able to develop a crucial account and maintain a close contact with fans. The bad contacts with fans result in less tourist attraction of audiences towards the racers and a low star power. Star power is a crucial aspect for drawing in viewers towards tracks and towards television. The star power for the chauffeurs at NASCARA could be improved by creating and upgrading accounts of crucial drivers by NASCARA itself. This would get rid of the requirement of requiring motorists to preserve their accounts and would result in increasing fans attention towards NASCARA motorists.
3. Developing New Games and improving current video games for kids.
Kids spent the majority of their time on playing video games and using smartphones. However unfortunately, kids playing NASCARA have a worst experience of playing its video games. As an outcome, they are less attracted towards the sport. In order to attract these kids, NASCARA ought to improve its present racing games by presenting customization in the cars i.e. altering colours, choice of speed, introducing group racing in the game, utilizing much better graphics connected to the racing tracks and presenting various levels in the game. All these adjustments in the current video game would offer much better experience to kids.
Along with it, NASCAR needs to also develop new video games related to racing like kids racing with kids characters as drivers, cartoon racing with racing between different cartoon characters with a choice of selecting the favourite animation character for the kids. These techniques would enable the company to attract one of its potential target sections.
4. Presenting multiculturalism at occasions.
Mack Henley D Case Study Solution events are comprised of fans with really couple of cultural diversity, due to expense of arrival in events, making it unappealing for the clients viewing sport occasions as get-togethers i.e. Generation Y consumers. As the Generation Y customers are a possible target market for NASCAR, for that reason the company should take specific measures to attract this prospective target audience. It ought to embrace strategies to draw in the consumers far from the tracks location with different culture. The strategy to do so could be providing special discounts on tickets or complimentary tickets to viewers originating from a specific distance or from another state. It would increase multiculturalism of the fans and would make Generation Y customers more satisfied.
5. Improving Customer Experience at Tracks.
NASCAR must work on infrastructure and amenities at tracks due to the fact that on the race day viewers got disappointed. Audiences have many expectations from Mack Henley D Case Study Analysis since in very same industry other companies are supplying better services than NASCAR. IF NASCAR do not work on this concern then its fans might moved to its rivals.

Marketing Budget

Marketing spending plan made on the basis of the above strategies for the period of 5 years from 2011 to 2015, reveals the cost related information for the marketing strategies. (See Appendix B). It can be seen that technique 5 of improving customer experience at tracks would require greatest initial investment and expense and strategy 4 of introducing multiculturalism will require most affordable initial financial investment with least expensive further annually cost. The company should focus on the resource allotment on these methods on the basis of its readily available resources and the potential benefits which the strategy would offer.
KEEP IN MIND: The worths about expense are presumed on rational basis due the absence of figures and truths related to cost in the event research study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the internal and external elements of Mack Henley D Case Study Help causing the decline of tv viewership rate and presence rate at tracks, the above marketing strategies are recommended to NASCAR to increase its fan base in long run. These strategies would deal with internal factors like poor customer experience at tracks, insufficient social networks marketing, incapable digital medias like games, lack of culturalisms at tracks and so on, as well as with external factors like moving of fans towards other sports, demographical modifications in America and altering family life designs.