Samhoud Service Management Online Case Study Solution

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Samhoud Service Management Case Study Solution and Analysis


Samhoud Service Management Case Study Solution (National Association for Stock Cars And Truck Automobile Racing) is an organization performing series of Stock Automobile racing in United States and functioning as a sanctioning body for driving the rules for Stock Cars and truck Racing. The company was established in 1947, by "Big Costs" France. NASCAR arrange Stock Vehicle Racing occasions in United States with the existence of about 130000 audiences usually in 2005. It also relayed its occasions in about 150 countries. Stock Cars And Truck Racing by NASCAR is the second largest viewer sport, with greatest number of sponsors. It has about 500 sponsors contributing billions of dollars in its profits. The other sources of income for Samhoud Service Management Case Study Analysis consists of; 10% of the overall income from tv rights, sanctioning charges i.e. $1-2 million per race, and licencing NASCAR brand to companies.

NASCAR has a closed corporate culture with the non-interventionist method. Nevertheless this non collective method brings tensions in the sport. The building of Automobile of Tomorrow by Samhoud Service Management Case Study Help, with an intent of safety for the drivers, brought different tensions among the stakeholders of the sport.
Executive Summary
The communication audit, carried out in 2010, exposed that despite the truth that the business highly rely on the interactions between its stakeholders, there was no identifiable service interaction technique. (

The audit explained different doing not have of NASCAR in terms of absence of internal combination, lack of fan management strategy and absence of social and digital media of marketing. The company has complex ecosystem with independent tracks, motorists and teams. This structure with closed corporate culture bring numerous difficulties in speeding up a change. Other partners in community includes the media networks i.e. tv and radio, and corporate online marketers.

Samhoud Service Management Case Study Analysis viewers was highly faithful to the sport and the brand names connected with the NASCAR, making it appealing for sponsors and corporate marketers.

Issue Statement.

The company is presently facing the problem of decreasing rates of attendance at racing tracks and rates of television viewers. This can put a considerable impact on its profits from sponsors, media rights, and from other sources of profits.

Situational Analysis.

The business was rather successful till 2005 with its standard marketing strategies, however quickly after 2005 the company begins facing numerous issues including decline of its fan base. A number of external in addition to internal elements are accountable for the decline. Internal factors include; inadequate financial investment in social media and other digital medias of.

Fan base of NASCAR made up of married males with a typical age of 47, which passes their fandom to their youngsters and create generational loyalty. Other obstacles for NASCAR includes the shift of its fans to other sports as they were improving their fan's experience permitting access to their broadcasts out of the houses through jumbo turns, Wi-Fi gain access to, and so on.

SWOT Analysis.


NASCAR core competencies includes it has rights of dictating rules as approving body. Policies and rules relating to expert stock car racing are dictated by NASCAR like if any team with needed skills and resources can get in into races by following guidelines and guidelines determined by NASCAR. All the occasions of NASCAR are sponsored by corporates since of most significant brand commitment of fans toward brands advertised by Samhoud Service Management Case Study Solution.


Weaknesses of NASCAR includes its close culture which is non collective. Samhoud Service Management Case Study Solution develops Automobile of Tomorrow without collaboration so result is that chauffeurs did not like that idea. It was also found that NASCAR had no reliable strategy for company interaction.
Porter's 5 Forces Analysis

NASCAR usually utilized to rely on traditional media sources like local newspaper for promotion of its sports. NASCAR likewise came to know from these standard media outlets that sport was challenging to cover. When sports fans were asked regarding popular stars and stars then NASCAR chauffeur was not discovered even in leading twenty actions.


Economic down turn was experienced in late 2000 which can be danger for NASCAR due to the fact that if there is economic down turn then people would be having less return on investment. Economic down turn also results in increase fuel prices which likewise impacted NASCAR. Now if NASCAR make significant financial investments in brand-new sectors which are based on brand-new clients then it may deal with unfavorable remarks from its core fan base.

Porter's 5 Forces Analysis

It is crucial to understand industry in which company is working because NASCAR's bottom line i.e. net earnings is greatly depends on this. There are 5 forces that are used to recognize success, intensity and appearance of NASCAR organisation.

Competitive Rivalry

These motorists can go versus NASCAR if they got better opportunity in terms of rewards and television exposure. If viewers delight in other race vehicles and motorists more than NASCAR then viewers can shift to those other fascinating vehicles and drivers. NASCAR could be having hazard from its two direct competitors that is Formula 1 and Moto GP.
Swot Analysis
Provider Power

If company shifts from one provider to another, the provider power shows the number of suppliers are readily available in industry and what is the cost associated with supplier. In this industry there is supply monopoly because drivers with required resources and skills are restricted.

Purchaser Power

In the case of NASCAR consumers are its audiences. Audiences can change to other competitors easily due to the fact that viewers will having low changing expense.

Hazard of Alternative

Substitutes are referred as alternatives. The replacements in this case can be other home entertainment suggests like audiences can shift to other sports. So there are wide variety of substitutes are offered in this situation which suggests that danger of replacement is high.

Danger of New Entry

It is specified as how it is simple for any company to enter in that specific market. When it comes to Samhoud Service Management Case Study Solution danger of brand-new entry is low. If any company needs to enter in this company than they have to make heavy financial investments, due to the fact that. They require to construct vehicles and racing tracks and also requires to pay substantial amount to motorists for switching.

PESTEL Analysis


As NASCAR is working in various markets so it requires to deal with different guidelines. It is likewise noted that NASCAR has actually faced increased analysis relating to regulatory. Every government has different priority so NASCAR has to be prepared for it as priority can be moved to other sector.


Economic aspects includes taxation rate, exchange rate, financial performance of that particular company, conditions of labour market, inflation rate etc. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its rivals can be impacted. NASCAR can leverage capabilities of workers to develop new chances and enhance existing opportunities.


Each has various social worths and standards. It assists in understanding concerning society and preference of consumers.


Innovation has influence on practically every organisation. It includes innovation in organisation strategy. In this case of Samhoud Service Management Case Study Help it can be kept in mind that business are greatly investing for research and advancement. NASCAR ought to also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Since every nation has different legal terms and conditions, Legal plays an important function in every country. Samhoud Service Management Case Study Analysis requires to be ensure that they secure their legal rights in every county so any company does not harm to its legal rights.


Ecological aspects are likewise crucial for every company. NASCAR needs to make sure that its vehicles are not creating contamination more than acceptable level.

7 P's of Marketing


The products of Samhoud Service Management Case Study Solution in its product portfolio are; racing events tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand, sanctioning guidelines for races and ad-space to business marketers during broadcast of NASCAR races. (Hanlon, 2018).


Prices method of NASCAR for its race events tickets is based upon the venue and value of the racing events. In addition to race events tickets, NASCAR also charge numerous service fees to its stakeholders and earns income. It charged approving costs of $1-2 million per race on average in 2005.


Marketing technique of NASCAR is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most important tracks of NASCAR consists of Atlanta Motor Speedway in Georgia, Car Club Speedway in California and Darlington Raceway in South Carolina. It attempts to perform its races in most of the cities in United States to understand across the country popularity.


Nestle people strategy is comprised of providing much better experience to its viewers, its fan base and to all of its stakeholders. Individuals are an important element of Samhoud Service Management Case Study Help A marketing strategy as its occasions are the source of entertainment for crowd. Its people method includes efforts to provide better experience to its Fans, Race Drivers, Team, Event Organizers etc., all of which come under people technique of NASCAR.


Numerous company procedures are needed to perform racing occasions in an efficient way. These procedures consist of; proper schedule of time, arrangement for viewers, offering tickets, arrangement of area for sponsors, handling logistics and so on. These all processes contribute I constructing NASCAR image, improving spectators experience and increasing fan base.

Physical Proof.

Essential physical evidences for the NASCAR includes the presence of its racing tracks, stock vehicles and racing occasions. In addition to it, its retailing brand names including tee shirts, caps, goodies and so on, likewise serve as a physical proof for NASCAR.

Product Life Cycle Assessment.

The racing occasions by NASCAR was presented on June 19, 1949. At the very first stage competitors for NASCAR was low, as the competitors drove the cars and trucks comparable to the automobiles driven by common individuals.


The very first NASCAR based track, specifically the Darlington Raceway track, was started in 1950 in South Carolina. After the development of racing tracks the company moved towards broadcasting its races on tv in 1979.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular company into one with worldwide fan base. He started a brand-new era of rewarding sponsorships and television contracts for NASCAR.


The maturity duration for NASCAR started with the efforts of William France Jr., with the company having wide variety of revenue sources. The business has about 500 sponsors with relaying its occasions in about 150 nations. The company has large number of tracks in most of the cities of United States.


The major causes of decline include the monetary crisis of 2008, which increased the expense of arriving at tracks for audiences due to increasing fuel rates, and the moving of its fan base towards other sports.

Market Segmentation.

The marketplace division of Samhoud Service Management Case Study Analysis can be divided into four segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical division of Samhoud Service Management Case Analysis is based upon the geographical presence of its tracks in numerous states and cities in United States, and the tv broadcasting of its events in various nations. The business has 23 tracks in about 20 states of America and has tv broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This vast geographical division supplies the business local along with global fan base.


The market division of Samhoud Service Management Case Study Help is also highlydiverse based upon the gender, earnings and age of the customer. To increase the group segment of its market NASCAR ought to revise its marketing strategies to bring in more age groups and lower its rates to enter in the market segment with a low typical income.


NASCAR has a fan base with a commitment. NASCAR fans view it compulsive to acquire tickets and see the races as soon as in a week. NASCAR has attempted to increase the quality of its racing by presenting stage racing, they likewise have tried to lower rates and make the occasion more convenient by presenting live racing.


Behavioural segmentation of NASCAR is based upon the behaviour of fans in terms of watching the race live on the television or by going in the events. Presently, the fans preference is towards viewing the race at house on tv rather than going, as the customer experience at NASCAR tracks is not favourable as well as pricey.

Target audience.


One of the prospective target market of NASCAR was Hispanics; the young and growing population of United States. The market section has excellent possible for NASCAR as the population was growing at a higher rate and it was expected to become thrice after forty years and the sector has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are also one of the possible target market section for NASCAR, as they are more linked socially than other groups. Automobile racing games established by Samhoud Service Management Case Study Analysis can be a potential source of gaining attention of kids towards NASCAR track racing. NASCAR needs more attention towards customizing and enhancing its digital functions to attract the kids target market.

This big expenditure makes the sector potential for NASCAR marketing strategy of increasing its fan base. The market sector thinks about NASCAR as an organization doing not have in developing a multiculturalism environment. NASCAR must take numerous actions to enhance the experience of Generation Y customers in its occasions.

5 C's of Marketing

5 C's of marketing helps in taking choices relating to marketing. These 5 C's requirements to be analysed correctly for taking any marketing decision. These 5 C's stands for Environment, Business, Collaborators, Rivals and customers.


It requires to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE represents political, financial, social, technical, ecological and legal and is stated above.


Samhoud Service Management Case Study Help is an auto racing business with having USP of high quality vehicle racing with an international structure. Its sector is sports group and events.


Collaborations includes suppliers, suppliers and alliances of NASCAR. NASCAR used to get pay check of around $15 million each year from Turner Sports. NASCAR had to get approval from Turner Sport if it want to create its Facebook page, twitter account or even mobile application.


The client of Samhoud Service Management Case Study Analysis are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their children and develop generational loyalty.


Teams typically represents sponsors in NASCAR and the medium of advertising is drivers. These chauffeurs can go versus NASCAR if they got better chance in terms of rewards and tv exposure.

Marketing Techniques.

1. Developing and Maintaining Facebook Page.
One of the prospective target audience sections for NASCAR is Hispanics which is the growing population sector of USA but sadly NASCAR had actually been not able to attract the this targeted sector. In order to attract the young growing generation the NASCAR need to market by utilizing social media like Facebook. It must develop a Facebook page including the information concerning the races and the locations of tracks to make the customer useful about the core operations of Samhoud Service Management Case Study Solution. It ought to also upgrade its Facebook page on day-to-day basis to offer information about its approaching occasions. This would make the target audience segment more informative about business and would lead to bring in large fans base.
2. Developing and Updating Accounts of Secret Drivers.
Samhoud Service Management Case Study Analysis chauffeurs has a low star power as compare to gamers of other sports. The bad contacts with fans result in less attraction of audiences towards the racers and a low star power. Star power is an essential aspect for drawing in viewers towards tracks and towards television.
3. Establishing New Games and improving current games for kids.
Kids invested most of their time on playing video games and using mobile phones. However regrettably, kids playing NASCARA have a worst experience of playing its games. As an outcome, they are less brought in towards the sport. In order to draw in these kids, NASCARA must enhance its current racing video games by introducing customization in the vehicles i.e. altering colours, selection of speed, introducing group racing in the video game, utilizing better graphics related to the racing tracks and introducing various levels in the video game. All these modifications in the current game would offer much better experience to kids.
Along with it, NASCAR needs to likewise build brand-new video games connected to racing like kids racing with kids characters as motorists, animation racing with racing in between numerous cartoon characters with an option of picking the favourite animation character for the kids. These techniques would make it possible for the company to bring in among its possible target sections.
4. Presenting multiculturalism at occasions.
NASCAR events are comprised of fans with extremely few cultural diversity, due to cost of arrival in occasions, making it unappealing for the customers viewing sport occasions as social events i.e. Generation Y consumers. As the Generation Y customers are a possible target market for NASCAR, for that reason the business ought to take particular procedures to attract this potential target market.
5. Improving Consumer Experience at Tracks.
NASCAR needs to work on facilities and amenities at tracks because on the race day viewers got disappointed. Viewers have numerous expectations from Samhoud Service Management Case Study Analysis since in very same market other business are providing better services than NASCAR. IF NASCAR don't work on this issue then its fans may shifted to its rivals.

Marketing Budget

Marketing spending plan made on the basis of the above methods for the period of 5 years from 2011 to 2015, shows the cost associated information for the marketing methods. (See Appendix B). It can be seen that technique 5 of enhancing customer experience at tracks would need greatest initial investment and expense and method 4 of introducing multiculturalism will require most affordable preliminary financial investment with lowest further each year expense. The company needs to prioritize the resource allotment on these methods on the basis of its readily available resources and the potential benefits which the strategy would offer.
NOTE: The values about expense are assumed on reasonable basis due the absence of truths and figures related to cost in the event research study. Inflation rate of United States is assumed to be 10%.

On the basis of deep analysis of the internal and external aspects of Samhoud Service Management Case Study Help triggering the decline of tv viewership rate and participation rate at tracks, the above marketing techniques are suggested to NASCAR to increase its fan base in long term. These techniques would deal with internal factors like bad consumer experience at tracks, insufficient social networks marketing, incapable digital medias like video games, lack of culturalisms at tracks and so on, as well as with external elements like moving of fans towards other sports, demographical modifications in America and altering domesticity styles.