Syncra Systems Online Case Study Analysis

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Syncra Systems Case Study Solution & Analysis


NASCAR (National Association for Stock Automobile Automobile Racing) is a company carrying out series of Stock Cars and truck racing in United States and acting as a sanctioning body for driving the guidelines for Stock Automobile Racing. 2) Stock Vehicle Racing by NASCAR is the 2nd biggest spectator sport, with highest number of sponsors. 1) The other sources of revenue for Syncra Systems Case Study Analysis consists of; 10% of the overall earnings from tv rights, sanctioning fees i.e. $1-2 million per race, and licencing NASCAR brand to business.

NASCAR has a closed corporate culture with the non-interventionist method. Nevertheless this non collective approach brings stress in the sport. The structure of Automobile of Tomorrow by Syncra Systems Case Study Analysis, with an intention of security for the chauffeurs, brought numerous stress amongst the stakeholders of the sport.

The interaction audit, conducted in 2010, revealed that regardless of the fact that business highly rely on the interactions in between its stakeholders, there was no recognizable service interaction strategy. The industry's target customers, direction and objectives were all unknown.

The audit explained numerous doing not have of NASCAR in regards to lack of internal combination, absence of fan management technique and absence of digital and social media of marketing. The company has complicated environment with independent tracks, teams and chauffeurs. This structure with closed corporate culture bring various obstacles in accelerating a change. Other partners in environment includes the media networks i.e. tv and radio, and corporate online marketers.

Syncra Systems Case Study Solution audiences was extremely devoted to the sport and the brands associated with the NASCAR, making it appealing for sponsors and business marketers.

Issue Declaration.

The company is currently facing the problem of declining rates of participation at racing tracks and rates of tv audiences. This can put a significant impact on its revenues from sponsors, media rights, and from other sources of revenue.

Situational Analysis.

Although the business was rather effective till 2005 with its conventional marketing strategies, but not long after 2005 the company starts dealing with numerous problems including decline of its fan base. Numerous external along with internal factors are responsible for the decline. Internal factors consist of; insufficient financial investment in social networks and other digital medias of.

Fan base of NASCAR consisted of married males with a typical age of 47, which passes their fandom to their youngsters and produce generational commitment. The household system in America was changing resulting in decrease of impact of married male fan base over their children. Along with it understandings about vehicle was also altering with perceiving cars and truck an automobile to reach at point B from point A, rather than as a fun task. Other obstacles for Syncra Systems Case Study Help includes the shift of its fans to other sports as they were enhancing their fan's experience permitting access to their broadcasts out of the houses through jumbo turns, Wi-Fi gain access to, etc. These all challenges were tending the company to modify its marketing techniques.

SWOT Analysis.


In SWOT analysis, strengths specified as company's qualities which are different from its competitors. These are business's core competencies on which business efficiency or company success based upon. Syncra Systems Case Study Help core proficiencies includes it has rights of determining guidelines as sanctioning body. Guidelines and rules regarding professional stock automobile racing are determined by NASCAR like if any group with required skills and resources can participate in races by following rules and regulations dictated by NASCAR. So NASCAR has monopoly it this aspect. Its strengths likewise consists of that it has title of second biggest viewer sport in the United States with having more fortune 500 sponsors based in United States. Its races were utilized to broadcast in more than 150 countries around the globe with more than $56 million revenues. The primary sources of their revenues come from television rights, approving costs, sponsorship and licensing. It has longest season of 10 months and having ownership of 3 nationwide series i.e. Outdoor camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has likewise big resource of fans and business sponsors. Since of biggest brand commitment of fans toward brand names marketed by NASCAR, all the occasions of NASCAR are sponsored by corporates. (See Appendix A).


Weaknesses of NASCAR includes its close culture which is non collaborative. Syncra Systems Case Study Help establishes Cars and truck of Tomorrow without partnership so result is that drivers did not like that principle. It was likewise found that NASCAR had no efficient strategy for company communication.


Opportunities in SWOT analysis are external aspects which can be favourable to company or the external factors on which company is having competitive benefit. NASCAR typically utilized to count on conventional media sources like local newspaper for publicity of its sports. Normally these conventional media sources attempt to cover their home team and particular type of occasions. NASCAR likewise familiarized from these conventional media outlets that sport was hard to cover. Media landscape also altered from conventional to digital landscape. Papers failed. NASCAR can deal with its capabilities to get maximum possible take advantage of this new digital landscape. NASCAR have underinvestment in digital resources. So it can capitalize in social and digital media to get its advantages. Digital rights of NASCAR were also sold to Turner Sports. NASCAR utilized to earn money check of around $15 million every year from Turner Sports. There are variety of cons behind this deal. NASCAR had to get approval from Turner Sport if it desire to produce its Facebook page, twitter account or even mobile application. Turner Sport also had rights of every video which is shoot during race at track. If media sources like newspapers, magazines and cable television channels want to publish videos of races on their respective pages then they are required to pay licensing charges to Turner Sport. NASCAR can work on conditions and terms and try to negotiate with Turner Sports to get maximum benefits of it. Star power plays very crucial role in generating incomes from every sport. Nevertheless it was noted that Syncra Systems Case Study Analysis is lagging in this location i.e. star power. When sports fans were asked concerning popular celebs and stars then NASCAR motorist was not discovered even in top twenty actions. NASCAR can put efforts in this location too for earnings generation. They ought to direct their drivers that how they can end up being sport stars. 4 strategic focuses which are generated by research study team can likewise be functioned as chance for NESCAR. These 4 strategic focuses compares and analysis Syncra Systems Case Study Analysis methods.


Economic down turn was experienced in late 2000 which can be threat for NASCAR since if there is financial down turn then people would be having less return on financial investment. Economic down turn also results in increase fuel costs which also impacted NASCAR. Now if NASCAR make significant financial investments in new segments which are based on new customers then it may deal with unfavorable comments from its core fan base.

Porter's Five Forces Analysis

It is important to understand market in which business is working because NASCAR's bottom line i.e. net profit is heavily depends on this. There are 5 forces that are utilized to recognize profitability, intensity and beauty of NASCAR business.

Competitive Competition

This force shows ability of competitors. Teams normally represents sponsors in NASCAR and the medium of marketing is motorists. It can be said that drivers and race automobiles are competitors. These motorists can go against NASCAR if they got better chance in regards to prizes and television exposure. If audiences take pleasure in other race cars and trucks and motorists more than NASCAR then audiences can move to those other fascinating cars and drivers. NASCAR could be having risk from its two direct rivals that is Formula 1 and Moto GP. They require to create competitive benefits for motorists so they do not shift to other rivals.

Supplier Power

The provider power shows the variety of providers are readily available in industry and what is the cost associated with supplier if business shifts from one provider to another. Because motorists with needed resources and abilities are limited, in this industry there is supply monopoly.

Purchaser Power

In the case of NASCAR clients are its viewers. Viewers can change to other rivals quickly because audiences will having low switching expense.

Risk of Alternative

Replacements are referred as options. The replacements in this case can be other entertainment means like viewers can move to other sports. So there are wide range of alternatives are readily available in this scenario which recommends that risk of substitute is high.

Risk of New Entry

In the case of NASCAR risk of brand-new entry is low. They need to build cars and trucks and racing tracks and likewise needs to pay substantial quantity to drivers for switching.

PESTEL Analysis


As NASCAR is working in different markets so it needs to deal with different guidelines. It is likewise noted that NASCAR has actually faced increased examination concerning regulatory. Every federal government has different priority so NASCAR has to be prepared for it as priority can be moved to other sector.


Economic elements consists of tax rate, exchange rate, economic performance of that particular company, conditions of labour market, inflation rate and so on. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its competitors can be affected. NASCAR can leverage capabilities of staff members to develop brand-new opportunities and enhance existing chances.


Every society is various from each other. Each has different social values and standards. It helps in understanding relating to society and preference of clients. Social elements consists of customs, culture, mindsets towards particular services and products, demographics, standards, interests and so on. It can be concluded that advertising through other methods instead of standard (i.e. newspaper) can be chosen in this society.


Technology has impact on nearly every service. It includes development in company technique. In this case of Syncra Systems Case Study Help it can be kept in mind that companies are heavily investing for research study and development. NASCAR must also work on its media rights policy with Turner Broadcasting System.


Legal plays an important role in every nation because every country has different legal terms. Syncra Systems Case Study Analysis needs to be make certain that they protect their legal rights in every county so any company does not damage to its legal rights.


Environmental factors are likewise crucial for every single service. Due to the fact that usually federal governments don't enable those business which can harm to environment. These ecological aspects consists of laws regarding contamination, climate change, safe garbage disposal, policies relating to insurance coverage etc. NASCAR requires to make sure that its cars and trucks are not producing contamination more than acceptable level.

7 P's of Marketing


The products of Syncra Systems Case Study Help in its product portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand name, sanctioning guidelines for races and ad-space to business online marketers during broadcast of NASCAR races. (Hanlon, 2018).


Rates technique of NASCAR for its race events tickets is based upon the venue and value of the racing events. Together with race occasions tickets, NASCAR also charge different service charge to its stakeholders and earns revenue. It charged sanctioning fees of $1-2 million per race on average in 2005.


Advertising method of Syncra Systems Case Study Solution is extremely based upon its fan base. A strong fan base share its fandom with others and increase the number of viewers for NASCAR races. The company is not entirely relied upon its fan base for its promotion and promote through regional radio stations too. The company has actually also embraced the retailing media of promo, in which the business offers products with its logo design.


NASCAR have its racing tracks in different cities in United States. The most crucial tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Vehicle Club Speedway in California and Darlington Raceway in South Carolina. It tries to perform its races in the majority of the cities in United States to grasp nationwide appeal.


Nestle individuals strategy is comprised of offering better experience to its viewers, its fan base and to all of its stakeholders. Individuals are a crucial element of Syncra Systems Case Study Solution A marketing technique as its events are the source of entertainment for crowd. Its people strategy includes efforts to offer better experience to its Fans, Race Drivers, Crew, Occasion Organizers and so on, all of which come under people method of NASCAR.


A number of service processes are needed to conduct racing events in an effective method. These procedures consist of; appropriate schedule of time, arrangement for spectators, offering tickets, plan of area for sponsors, managing logistics and so on. These all procedures contribute I constructing NASCAR image, improving viewers experience and increasing fan base.

Physical Evidence.

Most important physical proofs for the NASCAR consists of the presence of its racing tracks, stock cars and racing occasions. In addition to it, its merchandising brands consisting of tee shirts, caps, goodies and so on, likewise serve as a physical evidence for NASCAR.

Item Life Process Evaluation.

The racing events by NASCAR was presented on June 19, 1949. At the first phase competition for NASCAR was low, as the rivals drove the vehicles similar to the vehicles driven by common people.


After conducting its first race successfully the business moved towards developing its own tracks. The first Syncra Systems Case Study Analysis based track, namely the Darlington Raceway track, was started in 1950 in South Carolina. It was followed by establishment of more raceways including Daytona International Speedway, which was opened in 1959. After the development of racing tracks the company moved towards broadcasting its races on television in 1979. The very first occasion relayed on tv was flag-to-flag protection of Daytona.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 decades, he transformed NASCAR from a regional Sport popular organization into one with global fan base. He initiated a new period of lucrative sponsorships and television contracts for NASCAR.


The maturity period for NASCAR began with the efforts of William France Jr., with the company having wide range of income sources. The business has about 500 sponsors with relaying its events in about 150 countries. The company has a great deal of tracks in most of the cities of United States.


The major causes of decline consist of the financial crisis of 2008, which increased the expense of getting here at tracks for audiences due to increasing fuel prices, and the shifting of its fan base towards other sports.

Market Division.

The market division of Syncra Systems Case Study Solution can be divided into 4 segments; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical division of Syncra Systems Case Help is based upon the geographical existence of its tracks in numerous states and cities in United States, and the tv broadcasting of its occasions in various nations. The business has 23 tracks in about 20 states of America and has television broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This large geographical segmentation supplies the business regional along with worldwide fan base.


The demographic segmentation of Syncra Systems Case Study Solution is also highlydiverse based upon the gender, earnings and age of the consumer. To increase the group segment of its market NASCAR need to revise its marketing methods to bring in more age groups and lower its costs to enter in the market sector with a low typical income.


NASCAR has a fan base with a loyalty. NASCAR fans perceive it compulsive to buy tickets and see the races once in a week. NASCAR has actually attempted to increase the quality of its racing by introducing phase racing, they also have attempted to lower costs and make the occasion more practical by presenting live racing.


Behavioural division of NASCAR is based upon the behaviour of fans in terms of enjoying the race live on the television or by going in the events. Currently, the fans choice is towards enjoying the race at home on tv rather than going, as the client experience at NASCAR tracks is not beneficial as well as pricey.

Target audience.


One of the possible target market of Syncra Systems Case Study Help was Hispanics; the young and growing population of United States. The market sector has fantastic possible for NASCAR as the population was growing at a higher rate and it was expected to become thrice after forty years and the section has increasing wealth rate with about $1 trillion of wealth in 2014. Although, the sector shows affinity with vehicle culture, however need a more concentrated marketing towards welcoming the sector towards racing.


Kids are likewise one of the possible target market segment for NASCAR, as they are more connected socially than other groups. Developing fan base among kids can provide a prospective increase in the variety of fans for racing due to their connection. Kids spend the majority of their times in using smartphones and playing computer game. Automobile racing games established by Syncra Systems Case Study Analysis can be a possible source of getting attention of kids towards NASCAR track racing. NASCAR's digital functions related to kids are not capable of acquiring the attention. NASCAR needs more attention towards customizing and enhancing its digital features to attract the kids target audience.

This big expense makes the segment potential for NASCAR marketing technique of increasing its fan base. The market section considers NASCAR as an organization doing not have in creating a multiculturalism environment. NASCAR must take numerous actions to improve the experience of Generation Y consumers in its occasions.

5 C's of Marketing

5 C's of marketing assists in taking choices regarding marketing.


It needs to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE represents political, economic, social, technical, legal and ecological and is specified above.


Syncra Systems Case Study Analysis is an auto racing company with having USP of high quality automobile racing with a global structure. Its sector is sports group and events.


Collaborations consists of distributors, suppliers and alliances of NASCAR. NASCAR utilized to get pay check of around $15 million each year from Turner Sports. NASCAR had to get approval from Turner Sport if it want to develop its Facebook page, twitter account or even mobile application.


The customer of Syncra Systems Case Study Analysis are its viewers. They target consumers with having age of 15-60 years. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their children and create generational loyalty.


The direct rivals of NASCAR are Formula 1 and Moto GP. Groups normally represents sponsors in NASCAR and the medium of advertising is chauffeurs. It can be said that chauffeurs and race cars are rivals. These motorists can go against Syncra Systems Case Study Analysis if they improved opportunity in regards to prizes and tv exposure.

Marketing Techniques.

1. Developing and Preserving Facebook Page.
One of the potential target markets sections for NASCAR is Hispanics which is the growing population segment of U.S.A. however regrettably NASCAR had actually been not able to draw in the this targeted sector. It needs to develop a Facebook page containing the info regarding the races and the areas of tracks to make the customer useful about the core operations of NASCAR.
2. Establishing and Updating Accounts of Secret Drivers.
NASCAR motorists has a low star power as compare to gamers of other sports. Its ranks 7th in terms of star power (see Case Exhibit). The major factor behind it is that, the racers mostly play in groups and are unable to develop an essential account and maintain a close contact with fans. The poor contacts with fans result in less attraction of viewers towards the racers and a low star power. Star power is an important factor for attracting viewers towards tracks and towards television. The star power for the chauffeurs at NASCARA could be enhanced by producing and upgrading accounts of crucial motorists by NASCARA itself. This would eliminate the requirement of forcing chauffeurs to keep their accounts and would lead to increasing fans attention towards NASCARA drivers.
3. Developing New Games and improving present games for kids.
In order to draw in these kids, NASCARA needs to improve its current racing video games by presenting customization in the automobiles i.e. changing colours, selection of speed, presenting group racing in the video game, utilizing better graphics related to the racing tracks and presenting various levels in the game. All these adjustments in the existing video game would offer much better experience to kids.
Together with it, NASCAR should also construct new video games associated with racing like kids racing with kids characters as chauffeurs, cartoon racing with racing in between different animation characters with an option of selecting the preferred cartoon character for the kids. These methods would make it possible for the company to attract one of its prospective target sectors.
4. Introducing multiculturalism at events.
NASCAR occasions are comprised of fans with very couple of cultural variety, due to cost of arrival in events, making it unappealing for the customers perceiving sport occasions as social occasions i.e. Generation Y consumers. As the Generation Y clients are a potential target market for NASCAR, therefore the business ought to take particular measures to attract this possible target market.
5. Improving Customer Experience at Tracks.
Syncra Systems Case Study Help ought to work on facilities and features at tracks due to the fact that on the race day viewers got dissatisfied. Viewers have numerous expectations from NASCAR due to the fact that in same industry other business are providing much better services than NASCAR. IF NASCAR do not deal with this problem then its fans might moved to its competitors. According to fans there were not sufficient facilities were readily available as compare to other sports service providers. NASCAR should make sure that it supply sufficient facilities that includes cleaned up restrooms, comfortable seating arrangement. They must likewise supply WIFI services and ease of access of credit cards throughout that track. It should be also make sure that there are enough jumbo turns placed at all required locations. There need to be also food stalls that supply quality food to viewers. In this method audiences will be having pleasant experience at the day of occasion. (See Appendix B).
Marketing Budget.
Marketing budget made on the basis of the above techniques for the duration of 5 years from 2011 to 2015, shows the cost associated data for the marketing methods. (See Appendix B). It can be seen that strategy 5 of improving consumer experience at tracks would need highest initial investment and expense and method 4 of presenting multiculturalism will require least expensive preliminary investment with lowest further annually cost. The company ought to prioritize the resource allowance on these strategies on the basis of its available resources and the prospective advantages which the method would offer.
NOTE: The values about cost are presumed on reasonable basis due the absence of figures and truths connected to cost in the event research study. Inflation rate of United States is presumed to be 10%.


On the basis of deep analysis of the external and internal elements of Syncra Systems Case Study Analysis triggering the decrease of television viewership rate and participation rate at tracks, the above marketing techniques are suggested to NASCAR to increase its fan base in long term. These strategies would cope with internal elements like bad customer experience at tracks, inadequate social media marketing, incapable digital medias like games, lack of culturalisms at tracks and so on, along with with external aspects like moving of fans towards other sports, demographical modifications in America and changing domesticity styles.

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