Two Big Banks Broken Back Office Online Case Study Analysis

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Two Big Banks Broken Back Office Case Study Solution & Analysis


NASCAR (National Association for Stock Car Automobile Racing) is an organization performing series of Stock Car racing in United States and acting as a sanctioning body for driving the rules for Stock Car Racing. 2) Stock Cars And Truck Racing by NASCAR is the second biggest spectator sport, with highest number of sponsors. 1) The other sources of income for Two Big Banks Broken Back Office Case Study Solution consists of; 10% of the overall revenue from television rights, approving fees i.e. $1-2 million per race, and licencing NASCAR brand name to companies.

NASCAR has a closed corporate culture with the non-interventionist technique. The building of Cars and truck of Tomorrow by NASCAR, with an intent of security for the motorists, brought different stress amongst the stakeholders of the sport.
Executive Summary
The interaction audit, conducted in 2010, exposed that regardless of the reality that the business extremely rely on the communications between its stakeholders, there was no identifiable service communication method. (

The audit pointed out numerous doing not have of NASCAR in terms of lack of internal combination, absence of fan management technique and lack of social and digital media of marketing.

Two Big Banks Broken Back Office Case Study Analysis viewers was extremely faithful to the sport and the brand names connected with the NASCAR, making it appealing for sponsors and business marketers.

Issue Declaration.

The company is currently facing the problem of declining rates of participation at racing tracks and rates of tv audiences. This can put a considerable influence on its profits from sponsors, media rights, and from other sources of income.

Situational Analysis.

The company was rather successful till 2005 with its traditional marketing methods, but quickly after 2005 the company begins facing various issues consisting of decrease of its fan base. Numerous external as well as internal factors are accountable for the decline. Internal aspects consist of; insufficient investment in social media and other digital medias of.

Fan base of NASCAR made up of married males with a typical age of 47, which passes their fandom to their children and create generational loyalty. Other obstacles for NASCAR includes the shift of its fans to other sports as they were enhancing their fan's experience enabling access to their broadcasts out of the houses through jumbo turns, Wi-Fi access, etc.

SWOT Analysis.


In SWOT analysis, strengths specified as business's qualities which are various from its rivals. These are company's core proficiencies on which business performance or business success based on. Two Big Banks Broken Back Office Case Study Solution core competencies includes it has rights of dictating rules as approving body. Rules and regulations regarding professional stock vehicle racing are determined by NASCAR like if any team with required abilities and resources can enter into races by following guidelines and guidelines dictated by NASCAR. So NASCAR has monopoly it this aspect. Its strengths also consists of that it has title of second biggest spectator sport in the United States with having more fortune 500 sponsors based in United States. Its races were utilized to broadcast in more than 150 countries all over the world with more than $56 million revenues. The primary sources of their earnings originate from television rights, sanctioning charges, sponsorship and licensing. It has longest season of 10 months and having ownership of three nationwide series i.e. Camping World Truck Series, the Sprint Cup Series and the Nationwide Series. It has also big resource of fans and corporate sponsors. Due to the fact that of greatest brand name loyalty of fans toward brand names advertised by NASCAR, all the occasions of NASCAR are sponsored by corporates. (See Appendix A).


Weaknesses in SWOT Analysis are thought about as external factors. Weaknesses includes the factors that stops company to carry out at needed level of efficiency. Weak points of NASCAR includes its close culture which is non collective. They have non-interventionist technique. They normally used to form guidelines and other required procedures without intervention of others which results in bad partnership. NASCAR develops Automobile of Tomorrow without collaboration so result is that motorists did not like that principle. As this is racing sport so covering of sports by media is also hard. It was also discovered that NASCAR had no effective technique for service interaction. If it took place off track, they don't understand how to manage problem. Ineffective company communication results in that they do not have clear direction for their long term goals. They don't understand that where they want to see this sport in future.
Porter's 5 Forces Analysis

NASCAR usually used to rely on traditional media sources like local paper for publicity of its sports. NASCAR likewise came to know from these conventional media outlets that sport was hard to cover. When sports fans were asked concerning popular celebs and stars then NASCAR motorist was not found even in top twenty reactions.


Dangers in SWOT analysis are defined as external factors that can risk to company's success. Economic down turn was experienced in late 2000 which can be risk for NASCAR since if there is financial down turn then people would be having less return on investment. Earning of people would be effected and they would be more conscious in spending their cash. Economic down turn likewise leads to increase fuel prices which also affected NASCAR. Because fans of NASCAR used to attend its occasion from cross countries. NESCAR had a guideline of 65/25/10 for revenue distribution. 65 percent earnings from media rights would be dispersed to race tracks, 25 percent profits would be dispersed to completing team and remaining 10 percent would be kept by NESCAR which is approving body. Competing group wanted to increase their portion of revenue from 25 percent due to the fact that of boost in running expense of a race team and also there is decline in the variety of full-season sponsorship. NESCAR likewise faces threats from other sponsors because they are making enormous investments to enhance experience of fans. Which consists of updating existing opportunities, constructing brand-new opportunities, providing Wi-Fi facility and likewise offering other interactive mediums to interact sports on mobile phones. Fan base of NASCAR comprised of married males with a typical age of 47, which passes their fandom to their children and produce generational commitment. The difficulty is that the household system in America was changing resulting in reduction of impact of married male fan base over their youngsters. Along with it perceptions about automobile was also changing with perceiving vehicle a vehicle to reach at point B from point A, instead of as a fun project. If NASCAR make substantial investments in new segments which are based on new clients then it might deal with negative comments from its core fan base, now.

Porter's Five Forces Analysis

It is essential to comprehend industry in which business is working since NASCAR's bottom line i.e. net revenue is greatly depends on this. There are 5 forces that are used to determine profitability, strength and attractiveness of NASCAR business.

Competitive Rivalry

This force shows ability of competitors. Teams usually represents sponsors in NASCAR and the medium of marketing is motorists. For that reason it can be stated that drivers and race automobiles are competitors. If they got better opportunity in terms of rewards and tv exposure, these motorists can go versus Two Big Banks Broken Back Office Case Study Analysis. Then audiences can move to those other interesting cars and trucks and motorists, if viewers delight in other race automobiles and motorists more than NASCAR. NASCAR could be having danger from its two direct rivals that is Solution 1 and Moto GP. They require to produce competitive benefits for chauffeurs so they do not move to other competitors.
Swot Analysis
Provider Power

The provider power indicates the variety of providers are readily available in market and what is the expense related to provider if business shifts from one supplier to another. Because drivers with required resources and abilities are limited, in this market there is supply monopoly.

Buyer Power

In the case of NASCAR customers are its audiences. Viewers can switch to other rivals easily due to the fact that audiences will having low changing expense.

Risk of Replacement

Substitutes are referred as options. The replacements in this case can be other entertainment means like audiences can shift to other sports. There are large range of substitutes are available in this scenario which suggests that risk of substitute is high.

Hazard of New Entry

It is defined as how it is simple for any business to go into in that particular industry. When it comes to Two Big Banks Broken Back Office Case Study Solution hazard of brand-new entry is low. Since if any business needs to go into in this organisation than they need to make heavy financial investments. They require to construct cars and trucks and racing tracks and likewise needs to pay hefty amount to chauffeurs for switching.

PESTEL Analysis


It can not be concluded from case research study that there would be change in resource allocations. NASCAR had got gain from lower taxation policies which results in increasing in revenues. So they made heavy investments in the research study and development. As NASCAR is operating in numerous markets so it needs to face different guidelines. It is also noted that Two Big Banks Broken Back Office Case Study Analysis has faced increased analysis regarding regulatory. Every government has various top priority so NASCAR needs to be prepared for it as top priority can be moved to other sector.


Economic factors consists of tax rate, currency exchange rate, economic performance of that particular company, conditions of labour market, inflation rate and so on. If there is government intervention in the marketing and sales sector, fortunes of the NASCAR and its rivals can be affected. NASCAR can utilize abilities of staff members to produce brand-new chances and enhance existing chances.


Each has different social worths and standards. It helps in comprehending concerning society and preference of consumers.


Innovation has influence on almost every company. It includes innovation in business method. In this case of Two Big Banks Broken Back Office Case Study Analysis it can be noted that companies are greatly investing for research study and advancement. NASCAR should also work on its media rights policy with Turner Broadcasting System.

Vrio Analysis
Because every nation has various legal terms and conditions, Legal plays a crucial role in every country. Two Big Banks Broken Back Office Case Study Solution requires to be ensure that they protect their legal rights in every county so any business does not damage to its legal rights.


Ecological factors are also essential for every company. NASCAR requires to make sure that its vehicles are not producing contamination more than acceptable level.

7 P's of Marketing


The items of Two Big Banks Broken Back Office Case Study Analysis in its item portfolio are; racing occasions tickets, racing tracks, sponsor's marketing, media rights, licencing NASCAR brand, approving guidelines for races and ad-space to business online marketers throughout broadcast of NASCAR races. (Hanlon, 2018).


Rates strategy of NASCAR for its race events tickets is based upon the place and value of the racing occasions. In addition to race events tickets, NASCAR also charge various service fees to its stakeholders and earns income. For instance it charged approving costs of $1-2 million per race on average in 2005.


Marketing strategy of NASCAR is highly based upon its fan base. A strong fan base share its fandom with others and increase the number of audiences for NASCAR races.


NASCAR have its racing tracks in different cities in United States. The most essential tracks of NASCAR includes Atlanta Motor Speedway in Georgia, Vehicle Club Speedway in California and Darlington Raceway in South Carolina. It tries to perform its races in most of the cities in United States to understand nationwide popularity.


Nestle people method is comprised of providing better experience to its audiences, its fan base and to all of its stakeholders. Individuals are an important element of Two Big Banks Broken Back Office Case Study Solution A marketing strategy as its occasions are the source of entertainment for crowd. Its people strategy consists of efforts to supply much better experience to its Fans, Race Drivers, Crew, Event Organizers and so on, all of which come under individuals method of NASCAR.


Numerous service procedures are needed to conduct racing events in an efficient method. These procedures include; appropriate schedule of time, arrangement for spectators, offering tickets, arrangement of space for sponsors, managing logistics etc. These all procedures contribute I developing NASCAR image, improving spectators experience and increasing fan base.

Physical Evidence.

Essential physical proofs for the NASCAR consists of the presence of its racing tracks, stock cars and racing events. Together with it, its merchandising brand names consisting of t-shirts, caps, goodies etc., likewise function as a physical proof for NASCAR.

Product Life Cycle Assessment.

The racing occasions by Two Big Banks Broken Back Office Case Study Analysis was presented on June 19, 1949. The first race was held at Charlotte Speedway in North Carolina. There had to do with 13000 fans present in the race. At the first phase competition for NASCAR was low, as the competitors drove the vehicles comparable to the vehicles driven by ordinary individuals.


The very first NASCAR based track, namely the Darlington Raceway track, was started in 1950 in South Carolina. After the growth of racing tracks the company moved towards transmitting its races on tv in 1979.

In 1972, William France Jr., ended up being the president of NASCAR and n about 3 years, he transformed NASCAR from a regional Sport popular company into one with international fan base. He started a new era of profitable sponsorships and television contracts for NASCAR.


The maturity period for NASCAR started with the efforts of William France Jr., with the business having large range of earnings sources. The business has about 500 sponsors with broadcasting its events in about 150 nations. The business has large number of tracks in most of the cities of United States.


The decrease in the business's offerings started after 2005 with typical presence rate per race decreased by 22% from 2005 to 2010 and television viewership rate decreased by 30% from 2005 to 2010. The significant causes of decline consist of the financial crisis of 2008, which increased the cost of arriving at tracks for viewers due to increasing fuel rates, and the shifting of its fan base towards other sports.

Market Segmentation.

The market segmentation of Two Big Banks Broken Back Office Case Study Help can be divided into four sections; Geographic, Demographic, Psychographic and Behavioural. (Dutta, 2018).


The geographical division of Two Big Banks Broken Back Office Case Solution is based upon the geographical existence of its tracks in various states and cities in United States, and the television broadcasting of its events in various nations. The business has 23 tracks in about 20 states of America and has tv broadcast through different Medias i.e. TNT, ESPN, ABC and Fox, in about 150 countries.This large geographical segmentation provides the business regional along with global fan base.


The group division of Two Big Banks Broken Back Office Case Study Help is also highlydiverse based upon the gender, earnings and age of the consumer. To increase the demographic section of its market NASCAR need to modify its marketing methods to bring in more age groups and lower its rates to go into in the market sector with a low average income.


The mental characteristics of the majority of the fans are rather similar. NASCAR has a fan base with a commitment. As soon as in a week, NASCAR fans perceive it compulsive to buy tickets and see the races. 71% of them prefer to acquire items with a NASCAR brand. They are rather extrovert and want to join other fans while racing. They desire quality racing with low price at practical place. Although Two Big Banks Broken Back Office Case Study Solution has actually attempted to increase the quality of its racing by presenting stage racing, they also have tried to lower prices and make the event easier by presenting live racing.


Behavioural division of Two Big Banks Broken Back Office Case Study Solution is based upon the behaviour of fans in regards to watching the race live on the tv or by entering the events. Currently, the fans choice is towards seeing the race in your home on television rather than going, as the consumer experience at NASCAR tracks is not favourable in addition to costly. This choice makes the rates for attendance lower than the rates for tv viewers. NASCAR needs to change the behaviour of its fan base by presenting qualitative services at its tracks.

Target Market.


One of the prospective target market of NASCAR was Hispanics; the young and growing population of United States. The market segment has great potential for NASCAR as the population was growing at a higher rate and it was anticipated to become thrice after forty years and the segment has increasing wealth rate with about $1 trillion of wealth in 2014.


Kids are likewise one of the potential target market sector for NASCAR, as they are more linked socially than other groups. Vehicle racing games established by Two Big Banks Broken Back Office Case Study Analysis can be a prospective source of acquiring attention of kids towards NASCAR track racing. NASCAR requires more attention towards personalizing and improving its digital features to draw in the kids target market.

This substantial expenditure makes the segment capacity for NASCAR marketing technique of increasing its fan base. The market section thinks about NASCAR as an organization doing not have in creating a multiculturalism atmosphere. NASCAR ought to take different steps to improve the experience of Generation Y customers in its occasions.

5 C's of Marketing

5 C's of marketing assists in taking choices regarding marketing.


It requires to make PESTLE analysis in order to comprehend climate or context in which NASCAR is working. PESTLE means political, financial, social, technical, ecological and legal and is specified above.


Two Big Banks Broken Back Office Case Study Help is a car racing company with having USP of high quality vehicle racing with an international structure. Its sector is sports team and events.


Collaborations consists of suppliers, providers and alliances of NASCAR. NASCAR used to get pay check of around $15 million yearly from Turner Sports. NASCAR had to get approval from Turner Sport if it desire to develop its Facebook page, twitter account or even mobile application.


The consumer of Two Big Banks Broken Back Office Case Study Help are its audiences. They target customers with having age of 15-60 years. Fan base of NASCAR comprised of married males with an average age of 47, which passes their fandom to their children and develop generational commitment.


Groups usually represents sponsors in NASCAR and the medium of advertising is drivers. These motorists can go versus NASCAR if they got much better chance in terms of rewards and television exposure.

Marketing Strategies.

1. Establishing and Keeping Facebook Page.
Among the prospective target markets segments for NASCAR is Hispanics which is the growing population section of USA however unfortunately NASCAR had been unable to attract the this targeted segment. In order to draw in the young growing generation the NASCAR need to market by utilizing social networks like Facebook. It should develop a Facebook page including the info concerning the races and the places of tracks to make the customer informative about the core operations of Two Big Banks Broken Back Office Case Study Solution. It needs to also update its Facebook page on day-to-day basis to provide info about its upcoming occasions. This would make the target audience sector more informative about the business and would lead to attracting big fans base.
2. Establishing and Updating Accounts of Key Drivers.
Two Big Banks Broken Back Office Case Study Solution chauffeurs has a low star power as compare to gamers of other sports. The bad contacts with fans result in less tourist attraction of viewers towards the racers and a low star power. Star power is an important factor for bring in viewers towards tracks and towards tv.
3. Establishing New Games and improving present games for kids.
Kids spent most of their time on playing games and using smart devices. Unfortunately, kids playing NASCARA have a worst experience of playing its video games. As a result, they are less brought in towards the sport. In order to bring in these kids, NASCARA must enhance its current racing games by presenting personalization in the vehicles i.e. changing colours, choice of speed, presenting group racing in the game, utilizing much better graphics associated with the racing tracks and presenting various levels in the video game. All these modifications in the present video game would supply better experience to kids.
In addition to it, NASCAR ought to also develop brand-new games related to racing like kids racing with kids characters as drivers, animation racing with racing between numerous animation characters with a choice of selecting the preferred cartoon character for the kids. These techniques would make it possible for the business to bring in one of its potential target segments.
4. Presenting multiculturalism at occasions.
Two Big Banks Broken Back Office Case Study Analysis events are comprised of fans with really couple of multiculturalism, due to expense of arrival in events, making it unsightly for the clients perceiving sport occasions as social occasions i.e. Generation Y consumers. As the Generation Y clients are a potential target audience for NASCAR, for that reason the business needs to take particular procedures to attract this possible target market. It ought to embrace techniques to bring in the clients far from the tracks place with various culture. The method to do so might be offering unique discounts on tickets or free tickets to viewers originating from a specific range or from another state. It would increase multiculturalism of the fans and would make Generation Y consumers more pleased.
5. Improving Client Experience at Tracks.
NASCAR needs to work on infrastructure and amenities at tracks due to the fact that on the race day audiences got dissatisfied. Audiences have many expectations from Two Big Banks Broken Back Office Case Study Help since in same industry other business are providing much better services than NASCAR. IF NASCAR don't work on this concern then its fans might shifted to its rivals.

Marketing Budget

Marketing spending plan made on the basis of the above techniques for the duration of 5 years from 2011 to 2015, reveals the expense related data for the marketing techniques. It can be seen that strategy 5 of enhancing client experience at tracks would need greatest preliminary investment and cost and method 4 of introducing multiculturalism will need most affordable preliminary investment with most affordable even more per year expense.
KEEP IN MIND: The values about expense are assumed on rational basis due the lack of figures and facts associated with cost in the case research study. Inflation rate of United States is presumed to be 10%.

On the basis of deep analysis of the internal and external aspects of Two Big Banks Broken Back Office Case Study Help causing the decrease of television viewership rate and presence rate at tracks, the above marketing strategies are suggested to NASCAR to increase its fan base in long term. These strategies would cope with internal factors like bad client experience at tracks, inadequate social media marketing, incapable digital medias like games, lack of culturalisms at tracks and so on, along with with external elements like moving of fans towards other sports, demographical modifications in America and changing domesticity styles.