Category: Harvard Business School MBA Case Help

  • How to Better Frame Problems

    How to Better Frame Problems

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    First, I had to choose a specific case. For this example, we are looking at the challenges the university had with the faculty’s tenure process. The professor is going through a tenure process, which is a standard process for a faculty at many universities across the country. At the university we studied, the process was more lengthy, and it would take almost a year. The professor’s supervisor was very dissatisfied with the process, and the administration was worried about the impact on the department. The university knew that if the process

  • Starbucks Delivering Customer Service

    Starbucks Delivering Customer Service

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    Customer service is the lifeblood of any organization, and the most obvious way to maintain a positive relationship with a customer is to always deliver on their needs. Starbucks has been known for years for their exceptional customer service. In fact, their reputation preceded them, and many people waited hours or days to get in just for a free refill on their favorite beverage. find out here The company’s dedication to providing a comfortable, efficient, and positive experience for their customers earned them a cult-like following. This, in turn, has provided them with a loyal customer base

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    At Starbucks, we are deeply passionate about serving customers. Our mission is to create memorable moments for every customer who walks through our doors. We understand that delivering excellent customer service requires the ability to handle a complex problem, communicate effectively with staff, and maintain an efficient workplace. Our company-wide focus on service is a result of this passion. During my 10 years as a barista at a local Starbucks, I have encountered numerous instances of excellent service and staff members going above and beyond to ensure customer satisfaction. These instances include:

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    [First person point of view] Starbucks is a brand with more than 37,000 stores around the world that operate under the Starbucks brand. It’s a leading coffeehouse chain that has been a trendsetter for over 50 years with its innovative coffee drinks and customer service practices. In recent years, Starbucks has been taking steps to improve its customer service practices, one of which is through its mobile application. Starbucks mobile app enables its customers to order, check their orders, and track their orders

  • Springfield Hospital

    Springfield Hospital

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    Springfield Hospital, located in downtown Springfield, Massachusetts, has been in business for nearly a century. The original hospital opened in 1892 and has since expanded to meet the needs of the local community. In the past decade, the hospital has undergone a significant upgrade to improve the quality of care and patient outcomes. The current state of the hospital was a critical challenge, however. The old building, with its dated architecture and limited facilities, was becoming increasingly inadequate to meet the needs of the rapidly expanding population of Spring

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    – VRIO (Value, Resource, Input, Output) analysis revealed that Springfield Hospital was highly vulnerable to economic downturn. The hospital’s revenue was negatively impacted by rising healthcare costs and decreasing payments by government healthcare programs, leading to lower revenues and increased debt obligations. – VRIO also revealed that the hospital’s core resource was skilled staff. Insufficient resources and unpreparedness in healthcare facilities contributed to the hospital’s vulnerability to downturns. – VRI

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    Springfield Hospital is one of the oldest and largest public healthcare institutions in our community, providing primary care, diagnostics, in-patient and out-patient services to over 160,000 residents. Located in an area characterized by dense urban population with high poverty rates, the hospital has undergone a significant transformation since its founding as a single clinic in 1902. A combination of government and foundation funding led to its expansion, which required an addition of a new, state-of-the-art wing,

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  • Bridge the Gap Between Strategy and Tactics with the Magic Matrix

    Bridge the Gap Between Strategy and Tactics with the Magic Matrix

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  • Accounting for Property Plant and Equipment and Depreciation Expense

    Accounting for Property Plant and Equipment and Depreciation Expense

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  • Macroeconomy Business and Life

    Macroeconomy Business and Life

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  • Honda A

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  • BCPC Internet Strategy Team An Exercise

    BCPC Internet Strategy Team An Exercise

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  • Nukkad Tea Cafe Combating the Taboo of Transgender Employees

    Nukkad Tea Cafe Combating the Taboo of Transgender Employees

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