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Cambridge Transplant Center Case Study Solution and Analysis


Cambridge Transplant Center Case Study Solution is a popular worldwide brand name in technology market, founded in 1938 by Lee Byung Chul, in South Korea. Cambridge Transplant Center handle large number of item categories including Semiconductors, Telecom, Digital Media, Digital Appliances and much more other electronic items. Historically, the company's core consumers include the Original Devices Manufacturers (OEMs), which used to offer Samsung products withtheir own brand name. Till early 1990s, the core competency of Samsung depend on its low price offerings than its rivals by making existing items at economies of scale. Its customer circle includes Original Devices Manufacturers (OEMs), who used to offer Cambridge Transplant Center Case Study Help items with their own brand. Samsung was not merely understood outside Korea. There were likewise no or little interest in constructing the trademark name worldwide. Marketing budget plan was controlled by production department with a focal point on offering inexpensive products.During the 1997 Asian Financial Crisis the business almost got bankrupt, but with the Vision of Chairman Lee it completely turn its fortune around and in 2002 was noted the leading 25 most important company on the planet. When Kim was hired as a Chief Marketing Officer in 2000 the business was not even noted. He rearranged Samsung as an international brand name and educated his divisional managers to understand marketing and its importance. Now their objective is to reach the top 10 by 2005.

Issue Statement

Samsung's transition from an item based to a marketing company is not going as smoothly as planned.Overcoming the unwillingness of divisional managers to include marketing effectively is still a significant difficulty. Producing a constant brand name identity throughout the whole world and using marketing methods that best fits the regional culture is no simple job.
Executive Summary
Situational Analysis

Yun had a rather clear image in his mind about how Cambridge Transplant Center Case Study Solution can transform from a low end to a high end product provider. He knew that transformation can only be done through positioning Samsung as a business using high-end items and this might only be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand, with a prospective assistance of its executives, Yun faced a number of marketing obstacles in early years of its efforts.

One of the marketing difficulties for Yun was the perceptions of executives about the value of marketing. They considered marketing and selling as same tools and believed that quality items do not required marketing for increasing sales. As their focus towards marketing was rather low in their previous company practices, and the present marketing requirement was too much high, the space was too broader and to fill this space with wrong understandings about marketing was rather difficult for Yun.

As specified above, marketing focus was extremely low in previous practices, therefore there were no proper marketing spending plans for each of the item on the portfolio. There was no marketing planning done for the existing items. Along with it the product variety of the company was increasing with the ripening of brand-new item ideas by the R&D sector of Samsung. Yun had a challenge to carry out marketing preparation and to produce marketing budget plans for existing in addition to for new products from the very beginning, and this would take a substantial time.

A substantial shift would be required in present marketing expenses to build the Samsung brand. This would result in increased marketing expenditures for Samsung and might interrupt the administration concerning increased expenses, as they were unwilling to marketing expenditures formerly and an unexpected big shiftwould make them disrupt.

Internal Analysis
SWOT Analysis

Samsung strengths depend on its big item portfolio. Samsung has biggest number of patents in the industry with overall variety of 15499 patents given in US( USP). Big amount of R&D costs has enabled the business to grow its product portfolio at a higher rate than its competitors. Cambridge Transplant Center Case Study Help spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its total earnings.

Another strength of Cambridge Transplant Center Case Study Solution is its capability to establish innovative products at a continuous rate. It significant proves for the development and product developing of Samsung is that the company has received numerous awards for its innovation and item design.

Unlike Apple and other rivals, Samsung is focused on producing gadgets which can be easily incorporated with any kind of open source Os (OS) and software application. This supplies Samsung an edge over Apple devices.
Porter's 5 Forces Analysis
Samsung's ability to produce high end items at low expense of production is also one of the significant strength of Samsung as it allows the business to record more market by offering quality products with expense control.

Weak points

Samsung's weak points are concealed in the business's reliance on outsourcing software application for its gadgets due to business's inability in establishing software, unlike Sony. Cambridge Transplant Center Case Study Analysis also has low earnings margins as compare to Apple due to huge difference in the rates of Apple and Samsung with a much lower distinction in quality.


Opportunities for Cambridge Transplant Center Case Study Help lie in the growing Mobile phone market and the business's efficiency in the market. Samsung presently runs in about 80 nations and the business has a chance to increase its geographical growth by moving towards more emerging markets outside Asia.


The dynamic industry environment of technology industry position a serious threat on Samsung's survival and require the business to invest much of its earnings share on R&D in order to endure in the long run. The market saturation in developed nations i.e. saturation of mobile business is also a huge danger for the company's growth in the presence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Samsung uses quality items and has a rather rich portfolio which caters to various sections. LCD and mobile phones are the most significant items of Samsung, whereas DRAM is also not far behind in comparison of them.

• Laptops.
• Mobile phones.
• A/c unit.
• Personal computers.
• Hard disks.
• Washer.
• Fridges.
• Electronic cameras.
• Microwaves.
• Flash memory.


Cambridge Transplant Center Case Study Help utilizes both market competitive and market skimming prices methods for its wide range of products. In competitive rates it changes the rate according to the competition in order to acquire advantage, whereas, it uses market skimming method where the item has an added value and by selling a couple of items it can reach break-even.


It has among the very best supply chain networks, with retail distributors, their own sole suppliers, E commerce channels like Amazon etc. All its items are prompt provided to the selling place/ provided to the customers directly in case of online order.

Vrio Analysis
It utilizes both offline & online channels of promo to market their items. Paid item advertisements, social promo and digital advertisements are utilizes to produce awareness about Samsung products.

Worth Chain Analysis.

It's an analytical framework for identifying service activities that include value or competitive benefit for the company.

Incoming Logistics.

It has one of the most reliable and efficient supply chain network and has more than 2700 providers across different industries around the globe. Practically 80% of which is based in Asia and the staying worldwide. For its incoming logistics it owns different logistics companies as it subsidiaries. It takes care of its providers and creates an unified relationship with them and even decreased their payment cycles to improve this relationship further which includes value to their chain network.


Samsung's core proficiency is its mass making it produces 90% of its products internal. Divided into 3 various departments its operations are namely IT & Mobile Communications, Gadget Solutions and Consumer Electronics. It is preserving operation centers worldwide to even more add value to its worth chain network.

Outbound Logistics.

Its outgoing logistics system performance is among the main reasons Cambridge Transplant Center Case Study Analysis is able to compete with Apple. Samsung's own Electronic Logitec system plays a significant function in the outbound logistics operations. It even carries out the tasks of collection of payment, settling insurance claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target consumer attention towards the product is done through marketing and sales to communicate with them the worth and competitive benefit the product uses. Cambridge Transplant Center Case Study Analysis advertising budget is continuously on the rise considering that they began their repositioning internationally and will continue to do so as they are continually wanting to invest and expand in high potential development markets. The budget plan is spent on occasions, print and media advertisements, public relations etc.

Samsung put their consumers at the leading and constantly strive to provide unmatchable client service requirements. By including a direct support line to call them 24 hours they have actually even more increased the added worth of Samsung service.


Cambridge Transplant Center Case Study Analysis has actually diversified market division, based upon its provision of wide variety of products to large number of customers. Samsung target client segments can be divided into 3 classifications i.e. Cambridge Transplant Center Case Study Help IT and Mobile Communications, Samsung Customer Electronic Devices and Samsung Gadget solutions.


Cambridge Transplant Center Case Study Analysis geographical division is based upon 2 requirements i.e. area and density. Samsung serves about 80 countries worldwide with its items provided to Urban along with Rural areas of the country. The Samsung is likewise growing its international presence and the company's versatility in finding its plants motivates international growth of Samsung.


The demographic division of Cambridge Transplant Center Case Study Analysis is based upon gender, age, life-cycle stage and profession. Samsung produces items that can be used by both females and males. The target consumers for Samsung IT and mobile interaction products have an age series of 18-65 with majority at a young or newly married life process phase. They are mainly trainees, workers and experts. Apart from it, Samsung Customer Electronic devices are targeted to a client section with an age range of 25-65. They are mostly specialists and staff members. Samsung Device Solutions are targeted at students, staff members and professionals with an age range of 25-65.


The psychographic segmentation of Cambridge Transplant Center Case Study Solution s based upon the social class and the lifestyle of the customer. Samsung target customers on the basis of social class are generally upper middle, middle and working class customers, as Samsung sell products like mobile phone not much less expensive i.e. Motorola along with not much costly i.e. Apple. It supplies quality items to middle level customers at a slightly high rate than others targeting the exact same section.


Cambridge Transplant Center Case Study Analysis bulk target clients have distinct behavioural qualities. They are drawn in towards Samsung due to the fact that of its moderate prices with a degree of quality.

Quantitative analysis.

Sales of Cambridge Transplant Center Case Study Help has increased amazingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. Digital media is the largest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the company is presently making but long gone are those days when good items were selling themselves. Kim has actually currently started to strengthen the marketing activities of Samsung and really quickly it will become one of its core strength like making if not much better.



Samsung runs styles, produces and sell a large portfolio of consumer electronic devices. It operates in an exceptionally competitive environment and has actually successfully placed itself as the maker of quality products. So, the answer is yes.


As, said previously that Cambridge Transplant Center Case Study Solution operates in an extremely competitive environment, which implies all the business have comparable products. So, the response for rarity is no.


Due to the nature of the industry, it is extremely simple for competitors to comprehend the performance of the items and easily make their own designs. Yes, Samsung is only behind IBM in registering new patents every year, however the benefit is really short-term in this market.


Chairman Lee has completely turn-around Samsung, from going almost insolvent during the Asian monetary crisis of 1997 to the top 25 company worldwide. Absolutely yes there appertains company in the company and the results promote themselves.

External Environmental Analysis

PESTLE Analysis


Being an international brand name spread almost in every nation worldwide, bulk of the environments like U.S.A., Europe, China and so on, are really conductive for its operations. However, it faces some political pressures in less developed countries where law and order scenario is bad. Latin American, African and some Asian countries fall in this classification, where political instability do have an impact on Cambridge Transplant Center Case Study Analysis operations.


Purchasing power of clients is essential for companies like Samsung to succeed and grow. Emerging markets like India, middle-eastern countries etc. provide growth chances, whereas, due to recession even the customers of developed countries suffer severely. It is very important for the company to keep an eye on the continuous financial circumstance of the nation before going into the market.


Multinational companies have to face various social and cultural concerns during its operations in a foreign country. Samsung has actually likewise dealt with many issues however have embraced to the local environments of the majority of the countries extremely well. It has tailored its products, practices, policies etc. appropriately in order to achieve success.


With a yearly expense of 2.4 billion dollars in Research & Advancement, and with consistent ingenious item launches, Cambridge Transplant Center Case Study Analysis is among the top ingenious companies of the world. With a clear mission to be ahead of the rest when it pertains to technological improvements, Samsung has increased to the no 25 of the leading effective companies of the world.


Each nation has their own laws and policies, being an international company Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will result in major legal effects. So, it has to study or work with a regional law expert before beginning its operations in a particular nation.


With the increasing awareness amongst customers about the ethical & ecological offenses of business, Samsung needs to make sure that it follows all the safety guidelines. Environmental damages, ethical misconducts are not appropriate and in some countries the effects can be really extreme. On the other hand it needs to do some Business Social Responsibility practices to reveal the residents that it cares about their environment and individuals.

Porter's Five Forces

Danger of Alternative

Danger of replacement for Samsung's each item classification is quite significant. Running in an incredibly vibrant industry lead the company to deal with a high hazard of replacement. Aspects for high danger of alternative for Cambridge Transplant Center Case Study Analysis Mobile phone include the existence of high variety of providers and Market saturation in industrialized nations, which make the expense of switching for consumers almost zero. Substitution risks for Samsung visual display screen depend on the altering lifestyle of clients. Customers can change to enjoying visuals in your home towards outside activities. Along with it, Samsung printing options items are threatened by the increasing attraction of consumers towards cloud storage.

Competition Among Existing Firms:

The rivaly among Samsung and its close competitors is extreme. The significant factor behind this is the technique of market saturation in numerous number of item classifications, requiring Samsung to present more innovative features in existing items and brand-new innovative products to preserve its development. The significant competitors for Cambridge Transplant Center Case Study Solution samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO etc.

( Samsung Sustainability Report, 2016) Provider's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of potential size and worth. Due to incapability of Cambridge Transplant Center Case Study Solution to construct its own software application, it has to outsource its software advancement to Google, which ends up being a prospective provider of software application for Samsung, resulting in high bargaining power of Google.

Bargaining Power of Buyers:

Market saturation in most of the product categories likewise make the bargaining power of purchasers more extreme in for Samsung. In spite of igh bargaining power Samsung is quite capable of offering its items at a higher price than much of its rivals, due to high end quality product and a reasonable brand image.

Threat of New Entrants:

Hazard of brand-new entrants for Samsung is quite low. One of the significant aspect for low risk of brand-new entrants is the high competition in the industry. The requirement of big amount of capital to enter in the marketplace is also among the prospective barrier to entry. Along with it, requirement of big proficiency and research and development expenditures for survival in the market also make brand-new entrants hesitant to go into in the market. Market saturation is likewise among the barrier of entry in technology industry. High bargaining power of providers require the gamers in the market to charge as low prices as possible and this can only be achieved by production efficiency. Brand-new companies, in majority cases, lack the production effectiveness, thus increasing the threats for entrance in the innovation industry.

Competitive Analysis

Samsung's high product diversity offers it differentiation from its competitors. It is one of the three top brands by market share. Unlikely to its close rivals including Sony, Intel and Nokia, who focus bulk on a single product category with Sony concentrating on consumer electronic devices, Nokia on cellular phone and Intel on chips, Samsung had a substantial R&D costs on all of its product classifications which enable the company to make possible income from sales of almost all of its products. (See Exhibit) Nevertheless, due to the large product range the company deals with high number of competitors.

The company ranks first in 4 item classifications i.e. DRAM Chips, LCD Displays, Cinema Televisions and Microwave ovens, in regards to international market share, among 8 different product classifications. Samsung was the worldwide leader in making DRAM, SRAM and NAND flash chips. Samsung profits from chips was less than Intel however its earnings from chips was growing much faster than Intel and has actually grown close to the earnings levels of Intel, as given in the case Display 2.

Along with the chips Samsung mobile market was likewise thriving at a high rate than its rivals i.e. Motorola and Nokia. Samsung's cell phone's sales growth was 51% as compare to Motorola with only 4% and Nokia with no sales development. The major reson behind Samsung's high development despite of greater costs than Nokia and Motorola was the business's high-end quality cell phones.

Samsung was likewise reaping the benefits from increasing market share of luxury LCDs as given up case Exhibit 3. The major reason, making the business allow to get the chance is its mass production at low expense. Sony was the biggest competitor for Cambridge Transplant Center Case Study Help in LCD market, nevertheless, it had also begun joint endeavor with Samsung in 2003 for LCD manufacturing, reducing the competitors for Samsung.

Porter's Competitive Strategy

Low Cost Management method of porter is fully executed by Samsung the way they attain economies of scale by strengthening their core competencies of manufacturing. They always bring something innovative and new whether it's a service or a product.


Alternative Service 1

The Chief Marketing Officer (CMO) of Cambridge Transplant Center Case Study Help would create a new brand name image by targeting the more youthful generation of the particular country. As, particularly cellphones of Samsung are incredibly popular among the younger demographic.


1. It is the best strategy to construct Consumer Lifetime Value (CLV) by developing a long-term relationship with customers. Develop loyalty through providing worth and profit for long-lasting, as research has actually revealed it is more affordable to keep current customers than to attract brand-new ones.
2. Another pro of this alternative is that word of mouth spread quicker amongst younger individuals and which in turn will generate brand-new customers for my items.


1. Old customers who were associated with Samsung before might not like this brand-new image the business is attempting to represent.
2 It will incur additional expenditures to rearrange some products and it might not even bring success as the patterns change extremely quickly amongst the younger demographic.

Alternative service 2.

Samsung has actually made making its core proficiency for the many part of their service and due to which its managers are not scared to totally step out of their comfort zone. It would be done by arranging training workshops throughout which significance of marketing will be taught and numbers will be given. Failure to get the passing scores will get benched. Marketing environment ought to be developed internally initially as real marketing begins inside the corporation.


1. Its pro will be that all the marketing method advocates will come out and likewise the opposite ones.


2. Its con can produce a really unhealthy environment in the office, as people typically resist modification because they fear it.

Determine the best option

First option is the very best as it plainly has more pros since when a Customer Life time Value is constructed the company will benefit from it till that client is alive and has purchasing power also. Plus, our target clients are the more youthful generation which are bound to live longer than the current aging individuals. Samsung's primary objective is to develop commitment amongst its customers and make them redeemed it from them and even buy their different products.

Application Strategy

• Targeting more youthful generation through social marketing, developing a link with them like Pepsi make with music. And set the expectations possible and practical.
• A group including finest marketing and sales professionals should be assemble, and both views should be considered prior to protecting the resources required to execute the strategy.
• Thorough communication of the plan should be done as it is very important for everyone to be on the very same page to make it work.
• Tasks and timelines need to be construct and communicated accordingly to each person accountable.
• The manager need to utilize a dashboard which shows the progress of all the jobs which have been done or about to be done and by whom.
• The manager must keep track of and keep a constant examine the general and specific efficiency.
• Everybody need to want to adjust midway due to the fact that any brand-new trend or policy might come in due to which all the important things already planned have to be adjusted. It's better to have contingency strategies already prepared.
• At the end of the project the supervisor must interact the outcomes and if successful must celebrate with the group.

Budget plan

This change the budget allocation of different nations and many managers were dissatisfied and argued but the analysis done by the program was accurate and revealed figures like North America and Russia development possible warranted a 35% allocation while they were getting 45%. It truly helped to fairly distribute the resources and record more customers by spending more on advertisements on the high development potential areas of the world.

Its consistent investment in R&D and ingenious practices have propelled them to brand-new heights but for them its' just the start and they want to be amongst the top 3 brand names in the world. Their marketing efforts ought to be directed towards younger group amid the internal arguments about marketing and ought to produce Customer Life time Worth as it will not only provide them advantages now but will continue to enjoy it till the client life time. As the expense of maintaining the consumer is much less expensive than drawing in a brand-new one.