Corporate Entrepreneurship Designing An Entrepreneurial Organisation Harvard Case Study Analysis

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Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution & Analysis


Historically, the company's core customers consist of the Original Devices Manufacturers (OEMs), which utilized to sell Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis products withtheir own brand name. Its consumer circle consists of Original Devices Manufacturers (OEMs), who utilized to sell Samsung products with their own brand name. He rearranged Samsung as a global brand name and informed his divisional managers to understand marketing and its importance.

Problem Statement

Samsung's shift from a product based to a marketing business is not going as smoothly as planned.Overcoming the hesitation of divisional supervisors to incorporate marketing successfully is still a major obstacle. Producing a constant brand name identity across the whole world and using marketing techniques that finest fits the local culture is no simple task.

Situational Analysis

Yun had a quite clear image in his mind about how Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis can transform from a low end to a high end item provider. He knew that change can only be done through placing Samsung as a business providing high-end items and this might just be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand name, with a possible support of its executives, Yun dealt with numerous marketing challenges in early years of its efforts.

Among the marketing challenges for Yun was the perceptions of executives about the value of marketing. They thought about marketing and selling as same tools and believed that quality products do not required marketing for increasing sales. As their focus towards marketing was rather low in their previous company practices, and the existing marketing requirement was excessive high, the space was too wider and to fill this space with wrong perceptions about marketing was rather tough for Yun.

Along with it the item range of the business was increasing with the ripening of new item concepts by the R&D sector of Samsung. Yun had a difficulty to perform marketing planning and to develop marketing budgets for existing as well as for new products from the very start, and this would take a big time.

A substantial shift would be needed in current marketing expenditures to develop the Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis brand. This would result in increased marketing expenditures for Samsung and might disturb the administration concerning increased expenses, as they were reluctant to marketing expenditures previously and an unexpected huge shiftwould make them interrupt. This could result in declining executive assistance for worldwide marketing. In this situation, Yun faces an obstacle for justifying increased marketing costs by demonstrating the long term value of big marketing expenses.

Internal Analysis
SWOT Analysis

Samsung strengths lie in its huge product portfolio. Samsung has largest variety of patents in the industry with total variety of 15499 patents given in US( USP). Big quantity of R&D costs has allowed the business to grow its product portfolio at a higher rate than its competitors. Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its total profits.

Another strength of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis is its ability to develop ingenious items at a continuous rate. It significant shows for the development and item designing of Samsung is that the company has gotten a lot of awards for its development and item design.

Unlike Apple and other competitors, Samsung is focused on producing devices which can be easily incorporated with any type of open source Os (OS) and software. This offers Samsung an edge over Apple devices.

Samsung's ability to produce high-end products at low cost of production is likewise among the significant strength of Samsung as it makes it possible for the company to catch more market by offering quality items with expense control.


Samsung's weaknesses are hidden in the business's dependence on outsourcing software for its gadgets due to business's failure in developing software, unlike Sony. Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help also has low revenue margins as compare to Apple due to huge difference in the prices of Apple and Samsung with a much lower distinction in quality.


Opportunities for Samsung lie in the growing Smartphone market and the company's efficiency in the market. It can increase its market share and earnings from cellular phone as the business is rather effective in cellular phone market. Samsung presently runs in about 80 countries and the company has an opportunity to increase its geographical expansion by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the business to increase its item portfolio with an increase in its wealth.


The vibrant industry environment of innovation market posture a serious hazard on Samsung's survival and force the company to invest much of its revenues share on R&D in order to make it through in the long run. The marketplace saturation in industrialized nations i.e. saturation of mobile company is also a huge danger for the business's development in the presence of strong rivals like Apple.

4 P's of Marketing


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help offers quality products and has a quite abundant portfolio which deals with various sectors. The majority of the products remain in the top 3 of their particular industries. LCD and mobile phones are the greatest products of Samsung, whereas DRAM is likewise not far behind in contrast of them. Following is the product line of Samsung:

• Laptops.
• Mobile phones.
• A/c unit.
• Personal computers.
• Hard drives.
• Washer.
• Refrigerators.
• Cams.
• Microwaves.
• Flash memory.


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution utilizes both market competitive and market skimming rates techniques for its variety of items. In competitive rates it changes the price according to the competition in order to acquire benefit, whereas, it uses market skimming strategy where the item has actually an added value and by offering a few items it can reach break-even.


It has one of the very best supply chain networks, with retail distributors, their own sole suppliers, E commerce channels like Amazon etc. All its items are prompt supplied to the selling location/ provided to the consumers directly in case of online order.


It wasn't a well-known business beyond Korea until 1993. The management effort taken by their CEO has pressed them to market more efficiently outside the borders and now it has actually gotten in the league of leading 25 companies in the world in simply 9 years. This is an impressive achievement regardless of the continuous arguments amongst the managers about adopting marketing practices. It utilizes both offline & online channels of promotion to market their items. Paid item advertisements, social promo and digital ads are utilizes to develop awareness about Samsung items.

Value Chain Analysis.

It's an analytical framework for identifying organisation activities that include worth or competitive benefit for the company.

Inbound Logistics.

For its incoming logistics it owns numerous logistics firms as it subsidiaries. It looks after its providers and develops an unified relationship with them and even lowered their payment cycles to increase this relationship even more which adds value to their chain network.


Samsung's core proficiency is its mass making it produces 90% of its products internal. Divided into three various divisions its operations are namely IT & Mobile Communications, Device Solutions and Consumer Electronics. It is preserving operation hubs worldwide to even more add worth to its worth chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is one of the main reasons Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help has the ability to compete with Apple. Samsung's own Electronic Logitec system plays a significant role in the outbound logistics operations. It even performs the tasks of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target client attention towards the product is done through marketing and sales to interact with them the value and competitive advantage the product offers. Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution marketing budget plan is constantly increasing considering that they started their repositioning globally and will continue to do so as they are continuously aiming to expand and invest in high prospective growth markets. The budget plan is invested in occasions, print and media ads, public relations etc.

Samsung Service. Samsung put their consumers on top and continually make every effort to deliver unmatchable customer service requirements. As after sales service is becoming exceptionally crucial to keep customers pleased and engaged, they even conduct surveys through third parties to discover their customer's feedback and execute it in the favorable method to minimize or if possible completely eliminate their customer issues. By including a direct support line to contact them 24 hr they have further increased the added value of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis service.


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis has diversified market segmentation, based upon its arrangement of vast array of items to large number of consumers. Samsung target client sectors can be divided into 3 classifications i.e. Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help IT and Mobile Communications, Samsung Customer Electronic Devices and Samsung Device solutions.


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis geographic division is based upon two criteria i.e. area and density. Samsung serves about 80 nations worldwide with its products provided to Urban in addition to Rural areas of the nation. The Samsung is likewise growing its international existence and the business's flexibility in finding its plants encourages global growth of Samsung.


The group segmentation of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis is based upon gender, age, life-cycle phase and profession. Samsung produces items that can be used by both males and females. The target clients for Samsung IT and mobile interaction items have an age range of 18-65 with bulk at a young or recently wed life cycle stage. They are primarily professionals, staff members and trainees. Apart from it, Samsung Consumer Electronic devices are targeted to a consumer sector with an age variety of 25-65. They are mainly employees and professionals. Samsung Gadget Solutions are targeted at students, staff members and specialists with an age range of 25-65.


The psychographic division of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help s based upon the social class and the life style of the consumer. Samsung target clients on the basis of social class are mainly upper middle, middle and working class customers, as Samsung offer items like mobile phone not much cheaper i.e. Motorola as well as not much pricey i.e. Apple. It supplies quality products to middle level consumers at a somewhat high rate than others targeting the same segment.


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution bulk target customers have distinct behavioural attributes. It has customers with an enthusiastic, fashionable and determined personality with moderate level of loyalty towards the brand. Its customers have some degree of shift towards other popular brand names i.e. Apple. Most of Samsun clients want quality along with cost control. Since of its moderate rates with a degree of quality, they are attracted towards Samsung.

Quantitative analysis.

Sales of Samsung has increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. It has actually also lowered its financial obligation from 15 billion $ to 4.6 billion $. Digital media is the largest selling classification of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Incomes/ sales are increasing but net revenue is not increasing accordingly since of the high overhead expense. New growths and working with's were the main reason of the increase in the overhead costs, with china currently not providing any revenue to Samsung, but there is so much capacity in the present market with 75 % yet to be checked out.

Qualitative analysis.

Whereas, the core strength of the business is presently producing but long gone are those days when excellent products were selling themselves. Kim has currently started to reinforce the marketing activities of Samsung and really soon it will end up being one of its core strength like producing if not much better.



Samsung runs styles, produces and offer a vast portfolio of customer electronic devices. It runs in an exceptionally competitive environment and has actually successfully positioned itself as the maker of quality products. So, the answer is yes.


As, stated previously that Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution runs in a highly competitive environment, which suggests all the companies have similar items. So, the answer for rarity is no.


Due to the nature of the industry, it is very simple for competitors to comprehend the functionality of the products and quickly make their own models. Yes, Samsung is only behind IBM in signing up new patents each year, however the benefit is very short term in this industry.


Chairman Lee has totally turnaround Samsung, from going practically bankrupt during the Asian financial crisis of 1997 to the top 25 company on the planet. Certainly yes there is proper organization in the business and the outcomes promote themselves.

External Ecological Analysis

PESTLE Analysis


Being an international brand spread almost in every nation worldwide, bulk of the environments like U.S.A., Europe, China and so on, are really conductive for its operations. It deals with some political pressures in less industrialized countries where law and order situation is not good. Latin American, African and some Asian nations fall in this classification, where political instability do have an effect on Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution operations.


Purchasing power of clients is essential for companies like Samsung to prosper and grow. Emerging markets like India, middle-eastern countries etc. supply development opportunities, whereas, due to recession even the customers of developed countries suffer terribly. It is very important for the company to keep an eye on the ongoing financial situation of the country prior to entering the market.


International business have to face various social and cultural issues during its operations in a foreign country. Samsung has actually also faced numerous issues however have adopted to the local environments of most of the nations extremely well. It has actually tailored its products, practices, policies and so on appropriately in order to achieve success.


With a yearly expenditure of 2.4 billion dollars in Research study & Advancement, and with constant ingenious item launches, Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution is among the leading ingenious companies of the world. With a clear mission to be ahead of the rest when it comes to technological advancements, Samsung has risen to the no 25 of the top successful business of the world.


Each country has their own laws and policies, being a multinational business Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will result in serious legal repercussions. So, it needs to study or employ a local law specialist before starting its operations in a specific country.


With the increasing awareness among customers about the environmental & ethical violations of business, Samsung has to guarantee that it follows all the security guidelines. Ecological damages, ethical misbehaviors are not acceptable and in some countries the repercussions can be extremely extreme. On the other hand it needs to do some Business Social Duty practices to reveal the residents that it appreciates their environment and individuals.

Porter's 5 Forces

Danger of Substitution

Threat of replacement for Samsung's each item category is rather substantial. Running in an incredibly dynamic market lead the business to face a high risk of substitution. Elements for high risk of substitution for Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help Smartphone include the existence of high number of providers and Market saturation in industrialized countries, that make the cost of changing for customers almost zero. Substitution hazards for Samsung visual display lie in the changing lifestyle of consumers. Clients can switch to viewing visuals at home towards outdoor activities. Together with it, Samsung printing services products are threatened by the increasing tourist attraction of customers towards cloud storage.

Competition Amongst Existing Companies:

The rivaly amongst Samsung and its close competitors is intense. The major factor behind this is the method of market saturation in different variety of product classifications, forcing Samsung to present more innovative features in existing products and new ingenious products to keep its growth. Other aspect for the extreme rivalry amongst the competitors is the little product distinction amongst the products. The popular gamers in the innovation market are rather familiar with the significance of R&D spending for their survival and are running into a race of marketing and R&D costs, to record the market. The major competitors for Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competitors rivalry results in the varying market shares which can be seen in Display F.

Bargaining Power of Providers:

( Samsung Sustainability Report, 2016) Provider's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of possible size and worth. Due to incapability of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Solution to build its own software, it has to outsource its software application development to Google, which ends up being a potential supplier of software for Samsung, resulting in high bargaining power of Google.

Bargaining Power of Purchasers:

Market saturation in many of the product classifications likewise make the bargaining power of buyers more intense in for Samsung. In spite of igh bargaining power Samsung is quite capable of selling its products at a higher cost than much of its competitors, due to high end quality product and a reasonable brand image.

Threat of New Entrants:

Threat of new entrants for Samsung is quite low. One of the significant factor for low danger of new entrants is the high competitors in the industry. The requirement of substantial amount of capital to go into in the marketplace is also among the prospective barrier to entry. Along with it, requirement of big competence and research and development expenditures for survival in the market likewise make new entrants reluctant to enter in the market. Market saturation is likewise among the barrier of entry in innovation market. High bargaining power of suppliers force the players in the market to charge as low costs as possible and this can just be accomplished by production efficiency. Brand-new companies, in majority cases, do not have the production performance, thus increasing the risks for entryway in the technology industry.

Competitive Analysis

Samsung's high item diversification offers it distinction from its competitors. It is among the three top brand names by market share. Unlikely to its close competitors including Sony, Intel and Nokia, who focus bulk on a single product classification with Sony focusing on customer electronic devices, Nokia on cell phones and Intel on chips, Samsung had a substantial R&D costs on all of its item categories which enable the business to make possible earnings from sales of nearly all of its items. (See Exhibit) However, due to the broad product variety the business deals with high variety of rivals.

The company ranks initially in 4 item categories i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave, in terms of international market share, among 8 various item classifications. Samsung was the international leader in manufacturing DRAM, SRAM and NAND flash chips. Samsung revenues from chips was less than Intel however its incomes from chips was growing quicker than Intel and has grown close to the income levels of Intel, as provided in the case Exhibition 2.

Together with the chips Samsung mobile market was likewise thriving at a high rate than its competitors i.e. Motorola and Nokia. Samsung's mobile phone's sales development was 51% as compare to Motorola with only 4% and Nokia with absolutely no sales growth. The significant reson behind Samsung's high growth despite of greater costs than Nokia and Motorola was the company's high-end quality cellular phone.

Samsung was likewise profiting from increasing market share of luxury LCDs as given in case Display 3. The significant reason, making the company enable to avail the opportunity is its mass production at low expense. Sony was the most significant competitor for Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis in LCD market, nevertheless, it had likewise started joint endeavor with Samsung in 2003 for LCD producing, reducing the competitors for Samsung.

Porter's Competitive Strategy

Low Expense Management strategy of porter is totally executed by Samsung the way they achieve economies of scale by reinforcing their core competencies of production. They always bring something innovative and new whether it's a product or a service.


Alternative Option 1

The Chief Marketing Officer (CMO) of Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Analysis would create a brand-new brand name image by targeting the more youthful generation of the particular country. As, particularly cellphones of Samsung are popular among the more youthful demographic.


1. It is the very best technique to build Client Lifetime Value (CLV) by developing a long-term relationship with customers. Develop commitment through delivering value and profit for long-lasting, as research study has actually showed it is much cheaper to maintain existing customers than to draw in new ones.
2. Another pro of this option is that word of mouth spread quicker amongst younger people and which in turn will bring in new customers for my items.


1. Old clients who were associated with Samsung prior to might not like this new image the business is trying to portray.
2 It will incur more costs to rearrange some products and it might not even bring success as the trends alter really quickly amongst the younger market.

Alternative service 2.

It would be done by arranging training workshops during which importance of marketing will be taught and numbers will be provided. Marketing environment must be produced internally first as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method advocates will come out and likewise the opposite ones.


2. Its con can develop a very unhealthy environment in the work environment, as people typically resist change due to the fact that they fear it.

Determine the best option

First alternative is the very best as it plainly has more pros since as soon as a Client Life time Worth is developed the company will make money from it till that consumer lives and has buying power also. Plus, our target consumers are the more youthful generation which are bound to live longer than the existing old age individuals. Nevertheless, Samsung's main objective is to produce loyalty among its clients and make them bought it from them and even purchase their different items as well.

Implementation Plan

• Targeting more youthful generation through social marketing, creating a relate to them like Pepsi make with music. And set the expectations possible and sensible.
• A group including finest marketing and sales professionals ought to be assemble, and both views must be taken into consideration before protecting the resources needed to carry out the strategy.
• Thorough interaction of the plan must be done as it is really essential for everybody to be on the very same page to make it work.
• Tasks and timelines should be construct and communicated accordingly to each individual accountable.
• The supervisor should use a control panel which shows the development of all the jobs which have been done or about to be done and by whom.
• The supervisor ought to keep track of and keep a constant check on the total and specific performance.
Due to the fact that any brand-new pattern or policy might come in due to which all the things already prepared have actually to be changed, • Everybody must be prepared to adapt midway. It's better to have contingency strategies already prepared.
• At the end of the campaign the manager must interact the outcomes and if effective must celebrate with the group.


This modification the spending plan allocation of lots of managers and various countries were unhappy and argued but the analysis done by the program was accurate and revealed figures like North America and Russia growth possible warranted a 35% allocation while they were receiving 45%. It really assisted to relatively distribute the resources and record more customers by investing more on advertisements on the high development potential regions of the world.


Corporate Entrepreneurship Designing An Entrepreneurial Organisation Case Study Help is a leading 25 business worldwide now and prepares to get ahead of Sony who sits currently at no. 20. Its continuous investment in R&D and ingenious practices have actually moved them to brand-new heights but for them its' just the start and they wish to be amongst the top 3 brand names on the planet. They entirely turnaround from almost going bankrupt during the Asian Financial Crisis to a world renowned brand, known for quality and innovation. Their value chain and their core proficiency their production ability, along-with worldwide brand name image structure have actually seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With more expansion in China and other emerging markets those numbers will only increase even more in the future. Their marketing efforts should be directed towards younger demographic amid the internal arguments about marketing and must create Customer Lifetime Value as it will not just give them advantages now however will continue to gain it till the customer life time. As the expense of maintaining the customer is much cheaper than attracting a brand-new one.