Decision For Taking Quattroporte Inc Global Harvard Case Study Analysis

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Decision For Taking Quattroporte Inc Global Case Study Solution & Analysis


Historically, the company's core customers consist of the Original Devices Manufacturers (OEMs), which used to offer Decision For Taking Quattroporte Inc Global Case Study Solution products withtheir own brand name. Its client circle includes Original Devices Manufacturers (OEMs), who utilized to sell Samsung items with their own brand name. He repositioned Samsung as a global brand name and informed his divisional supervisors to understand marketing and its value.

Issue Declaration

Samsung's transition from a product based to a marketing business is not going as efficiently as planned.Overcoming the hesitation of divisional supervisors to integrate marketing effectively is still a significant obstacle. Producing a constant brand identity across the entire world and utilizing marketing strategies that finest fits the local culture is no easy task.
Executive Summary
Situational Analysis

Yun had a quite clear image in his mind about how Decision For Taking Quattroporte Inc Global Case Study Help can transform from a low end to a high end product supplier. He knew that change can just be done through placing Samsung as a company using high-end items and this might only be done through high level of marketing.

In spite of having a clear vision about how to build Samsung brand, with a prospective support of its executives, Yun faced several marketing obstacles in early years of its efforts.

One of the marketing challenges for Yun was the perceptions of executives about the worth of marketing. They considered marketing and selling as very same tools and thought that quality items do not needed marketing for increasing sales. As their focus towards marketing was rather low in their previous company practices, and the current marketing requirement was excessive high, the gap was too broader and to fill this space with incorrect understandings about marketing was rather difficult for Yun.

Along with it the item variety of the business was increasing with the ripening of brand-new item concepts by the R&D sector of Samsung. Yun had a difficulty to perform marketing planning and to create marketing spending plans for existing as well as for new items from the very start, and this would take a substantial time.

A big shift would be needed in current marketing expenses to construct the Decision For Taking Quattroporte Inc Global Case Study Analysis brand name. This would lead to increased marketing expenditures for Samsung and could interrupt the administration regarding increased expenses, as they hesitated to marketing expenditures previously and a sudden huge shiftwould make them interrupt. This might lead to decreasing executive assistance for international marketing. In this scenario, Yun faces a difficulty for validating increased marketing expenses by showing the long term value of substantial marketing expenditures.

Internal Analysis
SWOT Analysis

Decision For Taking Quattroporte Inc Global Case Study Analysis strengths lie in its huge item portfolio. Samsung has biggest number of patents in the market with overall number of 15499 patents approved in US( USP).

Another strength of Decision For Taking Quattroporte Inc Global Case Study Solution is its ability to establish innovative items at a constant rate. It major proves for the innovation and item developing of Samsung is that the company has received a lot of awards for its innovation and item design.

Unlike Apple and other rivals, Samsung is concentrated on producing gadgets which can be easily incorporated with any type of open source Operating System (OS) and software. This offers Samsung an edge over Apple devices.
Porter's 5 Forces Analysis
Samsung's ability to produce high-end products at low expense of production is also one of the major strength of Samsung as it allows the company to record more market by providing quality products with expense control.

Weak points

Samsung's weak points are concealed in the business's dependence on outsourcing software for its gadgets due to business's failure in developing software application, unlike Sony. Decision For Taking Quattroporte Inc Global Case Study Help also has low revenue margins as compare to Apple due to big difference in the costs of Apple and Samsung with a much lower distinction in quality.


Opportunities for Decision For Taking Quattroporte Inc Global Case Study Help lie in the growing Smartphone market and the business's performance in the market. Samsung currently runs in about 80 countries and the company has a chance to increase its geographical expansion by moving towards more emerging markets outside Asia.


The vibrant industry environment of technology industry pose a serious hazard on Samsung's survival and require the company to invest much of its earnings share on R&D in order to endure in the long run. The marketplace saturation in developed nations i.e. saturation of mobile company is likewise a huge risk for the business's development in the existence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Samsung uses quality products and has a rather rich portfolio which caters to various sections. LCD and mobile phones are the greatest items of Samsung, whereas DRAM is also not far behind in comparison of them.

• Laptops.
• Cellphone.
• Air conditioning unit.
• Personal computers.
• Hard disk drives.
• Washer.
• Refrigerators.
• Cameras.
• Microwaves.
• Flash memory.


Decision For Taking Quattroporte Inc Global Case Study Solution uses both market competitive and market skimming pricing strategies for its wide variety of items. In competitive pricing it adjusts the rate according to the competitors in order to get advantage, whereas, it uses market skimming method where the item has an added worth and by selling a couple of items it can reach break-even.


It has one of the very best supply chain networks, with retail suppliers, their own sole suppliers, E commerce channels like Amazon and so on. All its products are prompt provided to the selling place/ delivered to the clients directly in case of online order.

Vrio Analysis
It utilizes both offline & online channels of promo to market their items. Paid item advertisements, social promo and digital ads are utilizes to develop awareness about Samsung items.

Value Chain Analysis.

It's an analytical structure for determining service activities that add value or competitive advantage for the company.

Inbound Logistics.

For its incoming logistics it owns numerous logistics firms as it subsidiaries. It looks after its providers and develops an unified relationship with them and even reduced their payment cycles to boost this relationship even more which includes value to their chain network.


Samsung's core proficiency is its mass manufacturing it produces 90% of its products in-house. Divided into three different departments its operations are namely IT & Mobile Communications, Gadget Solutions and Consumer Electronics. It is maintaining operation centers worldwide to even more add value to its worth chain network.

Outbound Logistics.

Its outbound logistics system efficiency is among the main reasons Decision For Taking Quattroporte Inc Global Case Study Solution is able to take on Apple. Samsung's own Electronic Logitec system plays a significant function in the outgoing logistics operations. It even carries out the jobs of collection of payment, settling insurance claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target customer attention towards the item is done through marketing and sales to interact with them the value and competitive benefit the product provides. Decision For Taking Quattroporte Inc Global Case Study Analysis marketing budget is continuously rising considering that they began their repositioning worldwide and will continue to do so as they are continually looking to expand and invest in high potential growth markets. The spending plan is invested in occasions, print and media advertisements, public relations and so on.

Samsung Service. Samsung put their customers on top and continually strive to deliver unmatchable customer support requirements. As after sales service is becoming exceptionally essential to keep consumers delighted and engaged, they even conduct surveys through 3rd parties to find out their client's feedback and implement it in the positive method to minimize or if possible entirely remove their customer problems. By adding a direct support line to call them 24 hours they have even more increased the added value of Decision For Taking Quattroporte Inc Global Case Study Solution service.


Decision For Taking Quattroporte Inc Global Case Study Solution has diversified market division, based upon its provision of wide range of items to a great deal of customers. Samsung target client sections can be divided into 3 categories i.e. Decision For Taking Quattroporte Inc Global Case Study Analysis IT and Mobile Communications, Samsung Consumer Electronics and Samsung Gadget services.


Decision For Taking Quattroporte Inc Global Case Study Solution geographic division is based upon 2 requirements i.e. area and density. Samsung serves about 80 countries worldwide with its products provided to Urban in addition to Backwoods of the country. The Samsung is likewise growing its international presence and the company's versatility in locating its plants encourages global expansion of Samsung.


The market segmentation of Decision For Taking Quattroporte Inc Global Case Study Analysis is based upon gender, age, life-cycle phase and profession. Samsung produces products that can be utilized by both women and males. The target clients for Samsung IT and mobile interaction products have an age variety of 18-65 with majority at a young or newly married life process phase. They are mostly staff members, professionals and trainees. Apart from it, Samsung Customer Electronics are targeted to a customer sector with an age variety of 25-65. They are mainly employees and professionals. Samsung Device Solutions are targeted at students, employees and experts with an age range of 25-65.


The psychographic division of Decision For Taking Quattroporte Inc Global Case Study Analysis s based upon the social class and the lifestyle of the customer. Samsung target consumers on the basis of social class are mainly upper middle, middle and working class customers, as Samsung offer products like cell phones very little more affordable i.e. Motorola in addition to very little expensive i.e. Apple. It offers quality products to middle level customers at a slightly high price than others targeting the same segment.


Decision For Taking Quattroporte Inc Global Case Study Solution bulk target consumers have distinct behavioural attributes. They are brought in towards Samsung because of its moderate costs with an extent of quality.

Quantitative analysis.

Sales of Decision For Taking Quattroporte Inc Global Case Study Solution has actually increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. Digital media is the biggest selling classification of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the business is currently making but long gone are those days when great items were selling themselves. Kim has already started to enhance the marketing activities of Samsung and really soon it will end up being one of its core strength like making if not much better.



Samsung runs designs, produces and sell a large portfolio of consumer electronics. It operates in an incredibly competitive environment and has effectively positioned itself as the maker of quality items. The answer is yes.


As, stated previously that Decision For Taking Quattroporte Inc Global Case Study Solution operates in an extremely competitive environment, which indicates all the business have comparable products. The answer for rarity is no.


Due to the nature of the market, it is extremely simple for rivals to understand the performance of the items and quickly make their own models. Yes, Samsung is just behind IBM in registering brand-new patents annually, but the advantage is really short term in this industry.


Chairman Lee has totally turn-around Samsung, from going almost bankrupt throughout the Asian monetary crisis of 1997 to the leading 25 business on the planet. Certainly yes there is proper company in the company and the outcomes speak for themselves.

External Environmental Analysis

PESTLE Analysis


Being a multinational brand spread practically in every nation worldwide, majority of the environments like USA, Europe, China and so on, are extremely conductive for its operations. Nevertheless, it deals with some political pressures in less industrialized countries where law and order circumstance is bad. Latin American, African and some Asian countries fall in this category, where political instability do have an impact on Decision For Taking Quattroporte Inc Global Case Study Help operations.


Purchasing power of customers is essential for companies like Samsung to grow and prosper. Emerging markets like India, middle-eastern nations etc. offer development opportunities, whereas, due to recession even the clients of developed countries suffer terribly. It is extremely important for the business to keep an eye on the ongoing economic circumstance of the nation before going into the market.


Multinational companies have to deal with numerous social and cultural concerns during its operations in a foreign country. Samsung has actually likewise dealt with lots of issues however have adopted to the regional environments of the majority of the countries remarkably well. It has customized its items, practices, policies and so on accordingly in order to be successful.


With a yearly expense of 2.4 billion dollars in Research & Development, and with continuous innovative item launches, Decision For Taking Quattroporte Inc Global Case Study Help is one of the leading innovative companies of the world. With a clear mission to be ahead of the rest when it pertains to technological advancements, Samsung has risen to the no 25 of the top effective business of the world.


Each nation has their own laws and policies, being an international company Samsung have to strictly follow those laws in their jurisdictions. Failure to do so, will result in serious legal consequences. It has to study or hire a local law specialist prior to starting its operations in a specific nation.


With the rising awareness among customers about the environmental & ethical offenses of companies, Samsung has to ensure that it follows all the security guidelines. Ecological damages, ethical misbehaviors are not appropriate and in some nations the repercussions can be really serious. On the other hand it needs to do some Corporate Social Obligation practices to show the locals that it cares about their environment and individuals.

Porter's Five Forces

Danger of Alternative

Risk of replacement for Samsung's each product classification is quite substantial. Running in a very dynamic industry lead the business to face a high hazard of replacement. Aspects for high risk of substitution for Decision For Taking Quattroporte Inc Global Case Study Solution Smartphone include the presence of high number of suppliers and Market saturation in developed countries, that make the expense of switching for customers nearly no. Substitution hazards for Samsung visual display screen lie in the changing lifestyle of customers. Customers can switch to seeing visuals in the house towards outdoor activities. Together with it, Samsung printing solutions items are threatened by the increasing attraction of clients towards cloud storage.

Rivalry Among Existing Companies:

The rivaly among Samsung and its close competitors is intense. The major reason behind this is the method of market saturation in various number of product classifications, requiring Samsung to introduce more innovative functions in existing products and brand-new innovative items to keep its development. Other element for the extreme rivalry among the competitors is the little product differentiation amongst the products. The prominent gamers in the technology market are quite knowledgeable about the significance of R&D spending for their survival and are facing a race of marketing and R&D spending, to catch the marketplace. The major competitors for Decision For Taking Quattroporte Inc Global Case Study Help samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competition rivalry results in the changing market shares which can be seen in Display F.

Bargaining Power of Providers:

Decision For Taking Quattroporte Inc Global Case Study Analysis has a large supply chain including about 2700 providers across the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of potential size and worth. These huge orders make it possible for Samsung to negotiate rates with its suppliers. Nevertheless, due to incapability of Decision For Taking Quattroporte Inc Global Case Study Solution to develop its own software, it has to outsource its software advancement to Google, which ends up being a possible provider of software for Samsung, resulting in high bargaining power of Google. Although, in the majority of cases Samsung has a power to work out prices, but it provide substantial costs to its suppliers to construct a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Market saturation in many of the item categories also make the bargaining power of purchasers more extreme in for Samsung. In spite of igh bargaining power Samsung is quite capable of offering its items at a greater rate than much of its competitors, due to high end quality product and a reasonable brand image.

Hazard of New Entrants:

Risk of new entrants for Samsung is rather low. One of the significant element for low risk of brand-new entrants is the high competitors in the market. The requirement of huge amount of capital to enter in the market is likewise one of the potential barrier to entry. Along with it, requirement of big proficiency and research and advancement expenses for survival in the market also make new entrants hesitant to enter in the market. Market saturation is also one of the barrier of entry in technology market. High bargaining power of suppliers require the gamers in the industry to charge as low prices as possible and this can just be accomplished by production effectiveness. New firms, in majority cases, do not have the production efficiency, for this reason increasing the dangers for entrance in the technology market.

Competitive Analysis

Samsung's high item diversity offers it distinction from its rivals. It is one of the three top brand names by market share. Unlikely to its close competitors consisting of Sony, Intel and Nokia, who focus majority on a single product classification with Sony concentrating on consumer electronics, Nokia on mobile phone and Intel on chips, Samsung had a big R&D spending on all of its item categories which enable the company to make prospective profits from sales of practically all of its products. (See Exhibit) Nevertheless, due to the wide item range the business deals with high number of competitors.

The company ranks first in 4 item categories i.e. DRAM Chips, LCD Displays, Big Screen TVs and Microwave ovens, in regards to international market share, among 8 various item classifications. Samsung was the international leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Samsung earnings from chips was less than Intel but its earnings from chips was growing much faster than Intel and has grown near the profits levels of Intel, as given up the case Display 2.

Along with the chips Samsung mobile market was also growing at a high rate than its competitors i.e. Motorola and Nokia. Samsung's cell phone's sales development was 51% as compare to Motorola with just 4% and Nokia with no sales development. The significant reson behind Samsung's high development despite of greater costs than Nokia and Motorola was the company's high-end quality cell phones.

Samsung was also reaping the benefits from increasing market share of luxury LCDs as given in case Exhibit 3. The major reason, making the business allow to get the opportunity is its mass production at low expense. Sony was the greatest competitor for Decision For Taking Quattroporte Inc Global Case Study Solution in LCD market, nevertheless, it had also started joint venture with Samsung in 2003 for LCD manufacturing, lessening the competitors for Samsung.

Porter's Competitive Method

Low Cost Management technique of porter is fully executed by Samsung the method they achieve economies of scale by reinforcing their core proficiencies of production. They constantly bring something innovative and brand-new whether it's a service or an item.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Decision For Taking Quattroporte Inc Global Case Study Help would develop a brand-new brand image by targeting the younger generation of the particular country. As, specifically cellphones of Samsung are preferred amongst the younger demographic.


1. It is the very best technique to construct Client Lifetime Value (CLV) by developing a long-term relationship with consumers. Build commitment through providing value and profit for long-lasting, as research has revealed it is much cheaper to keep current customers than to attract brand-new ones.
2. Another pro of this option is that word of mouth spread more quickly amongst younger people and which in turn will generate brand-new consumers for my products.


1. Old customers who were connected with Samsung before might not like this brand-new image the company is attempting to represent.
2 It will incur further costs to reposition some products and it might not even bring success as the patterns alter really rapidly amongst the younger demographic.

Alternative option 2.

Samsung has actually made producing its core proficiency for the most part of their business and due to which its supervisors are not afraid to totally step out of their convenience zone. It would be done by setting up training workshops throughout which importance of marketing will be taught and numbers will be provided. Failure to get the passing scores will get demoted. Marketing environment must be created internally first as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method supporters will come out and also the opposite ones.


2. Its con can create an extremely unhealthy environment in the work environment, as individuals often resist modification because they fear it.

Determine the very best option

Alternative is the best as it plainly has more pros because when a Client Life time Value is developed the business will benefit from it till that consumer is alive and has acquiring power. Plus, our target clients are the more youthful generation which are bound to live longer than the present old age people. Nevertheless, Samsung's primary goal is to create commitment among its customers and make them repurchase it from them and even buy their various items also.

Execution Plan

• Targeting younger generation through social marketing, creating a relate to them like Pepsi make with music. And set the expectations possible and realistic.
• A team including best marketing and sales specialists must be put together, and both views should be taken into consideration prior to securing the resources needed to execute the plan.
• Thorough interaction of the plan need to be done as it is extremely essential for everybody to be on the very same page to make it work.
• Tasks and timelines should be develop and communicated accordingly to each person accountable.
• The supervisor should use a control panel which reveals the progress of all the tasks which have actually been done or about to be done and by whom.
• The supervisor need to monitor and keep a constant look at the specific and total performance.
Due to the fact that any new trend or policy may come in due to which all the things currently planned have actually to be changed, • Everybody need to be willing to adjust midway. It's better to have contingency strategies already prepared.
• At the end of the project the supervisor should interact the outcomes and if successful ought to celebrate with the group.

Spending plan

This modification the budget plan allotment of various nations and many managers were unhappy and argued but the analysis done by the program was accurate and showed figures like North America and Russia growth possible merited a 35% allocation while they were receiving 45%. It truly helped to fairly distribute the resources and capture more customers by spending more on ads on the high growth capacity regions of the world.

Its constant financial investment in R&D and innovative practices have actually propelled them to new heights but for them its' only the start and they desire to be amongst the top 3 brand names in the world. Their marketing efforts need to be directed towards more youthful group in the middle of the internal arguments about marketing and ought to produce Client Lifetime Worth as it will not only provide them advantages now but will continue to reap it till the consumer life time. As the expense of keeping the consumer is much less expensive than bring in a brand-new one.