Disaster In Bangladesh The Collapse Of The Rana Plaza Building Harvard Case Study Help

Home >> Hrm >> Disaster In Bangladesh The Collapse Of The Rana Plaza Building

Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Solution & Analysis


Historically, the business's core customers include the Original Devices Manufacturers (OEMs), which utilized to sell Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis items withtheir own brand name. Its customer circle consists of Original Equipment Manufacturers (OEMs), who used to sell Samsung items with their own brand name. He repositioned Samsung as a global brand and informed his divisional managers to understand marketing and its value.

Problem Declaration

Samsung's transition from a product based to a marketing company is not going as efficiently as planned.Overcoming the hesitation of divisional supervisors to integrate marketing successfully is still a significant difficulty. Creating a consistent brand identity throughout the entire world and using marketing techniques that best fits the local culture is no easy job. The M-net program analysis have actually been really practical in figuring out the high and less potential growth areas, however allowance of resources appropriately is not well gotten amongst the supervisors. There is no agreement among the hierarchy relating to the best fit future technique.

Situational Analysis

Yun had a quite clear photo in his mind about how Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis can transform from a low end to a high end product supplier. He knew that improvement can only be done through positioning Samsung as a business providing high-end products and this could only be done through high level of marketing.

In spite of having a clear vision about how to develop Samsung brand, with a possible assistance of its executives, Yun faced numerous marketing obstacles in early years of its efforts.

One of the marketing challenges for Yun was the perceptions of executives about the value of marketing. They thought about marketing and selling as very same tools and thought that quality products do not needed marketing for increasing sales. As their focus towards marketing was quite low in their previous company practices, and the current marketing requirement was excessive high, the space was too wider and to fill this space with wrong understandings about marketing was quite difficult for Yun.

As mentioned above, marketing focus was very low in previous practices, therefore there were no correct marketing budget plans for each of the item on the portfolio. There was no marketing planning done for the existing items. Along with it the product variety of the company was increasing with the ripening of brand-new product concepts by the R&D sector of Samsung. Yun had a difficulty to carry out marketing preparation and to produce marketing budgets for existing along with for new items from the very start, and this would take a substantial time.

A big shift would be needed in present marketing expenditures to construct the Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis brand. This would lead to increased marketing expenditures for Samsung and could disturb the administration relating to increased costs, as they hesitated to marketing expenses previously and an unexpected big shiftwould make them interrupt. This could lead to decreasing executive assistance for global marketing. In this scenario, Yun deals with a difficulty for validating increased marketing expenses by demonstrating the long term worth of substantial marketing expenses.

Internal Analysis
SWOT Analysis

Samsung strengths lie in its substantial product portfolio. Samsung has largest variety of patents in the industry with total variety of 15499 patents granted in US( USP). Big quantity of R&D costs has made it possible for the company to grow its item portfolio at a greater rate than its competitors. Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Solution spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its total revenues.

Another strength of Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help is its capability to establish innovative products at a continuous rate. It significant shows for the innovation and item designing of Samsung is that the company has actually received so many awards for its innovation and item style.

Unlike Apple and other rivals, Samsung is concentrated on producing devices which can be quickly incorporated with any kind of open source Operating System (OS) and software. This provides Samsung an edge over Apple devices.

Samsung's capability to produce high end items at low cost of production is likewise one of the significant strength of Samsung as it enables the business to capture more market by supplying quality products with expense control.


Samsung's weak points are concealed in the company's dependence on outsourcing software application for its devices due to business's failure in establishing software application, unlike Sony. Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help also has low profit margins as compare to Apple due to substantial difference in the costs of Apple and Samsung with a much lesser distinction in quality.


Opportunities for Samsung lie in the growing Smartphone market and the company's effectiveness in the market. It can increase its market share and profits from cell phone as the company is rather efficient in mobile phone market. Samsung presently runs in about 80 nations and the business has an opportunity to increase its geographical growth by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the business to increase its item portfolio with a boost in its wealth.


The dynamic industry environment of innovation industry posture a severe risk on Samsung's survival and require the company to invest much of its profits share on R&D in order to make it through in the long run. The marketplace saturation in industrialized nations i.e. saturation of mobile company is likewise a huge hazard for the company's growth in the existence of strong competitors like Apple.

4 P's of Marketing


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help uses quality products and has a quite rich portfolio which caters to different segments. Most of the products are in the leading 3 of their respective markets. LCD and smart phones are the greatest items of Samsung, whereas DRAM is likewise not far behind in comparison of them. Following is the product line of Samsung:

• Laptops.
• Smart phone.
• Air conditioning system.
• Desktop computer.
• Disk drives.
• Washer.
• Fridges.
• Cameras.
• Microwaves.
• Flash memory.


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis utilizes both market competitive and market skimming pricing strategies for its wide array of items. In competitive prices it changes the rate according to the competition in order to gain benefit, whereas, it utilizes market skimming technique where the product has actually an added worth and by selling a couple of items it can reach break-even.


It has one of the very best supply chain networks, with retail distributors, their own sole suppliers, E commerce channels like Amazon etc. All its items are timely provided to the selling place/ delivered to the clients directly in case of online order.


It uses both offline & online channels of promo to market their items. Paid item ads, social promo and digital advertisements are utilizes to create awareness about Samsung items.

Value Chain Analysis.

It's an analytical structure for identifying company activities that add worth or competitive benefit for the company.

Incoming Logistics.

It has among the most effective and effective supply chain network and has over 2700 providers across various industries worldwide. Nearly 80% of which is based in Asia and the remaining worldwide. For its inbound logistics it owns different logistics firms as it subsidiaries. It looks after its suppliers and produces a harmonious relationship with them and even lowered their payment cycles to enhance this relationship further which includes value to their chain network.


Samsung's core proficiency is its mass producing it produces 90% of its products internal. Divided into 3 various departments its operations are particularly IT & Mobile Communications, Gadget Solutions and Customer Electronics. It is keeping operation centers worldwide to further include value to its value chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is among the primary factors Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Solution is able to take on Apple. Samsung's own Electronic Logitec system plays a major function in the outbound logistics operations. It even carries out the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target client attention towards the product is done through marketing and sales to interact with them the worth and competitive advantage the product provides. Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis marketing budget is continuously increasing given that they began their rearranging worldwide and will continue to do so as they are continuously wanting to invest and broaden in high potential growth markets. The spending plan is invested in occasions, print and media ads, public relations etc.

Samsung put their clients at the top and continuously make every effort to deliver unmatchable consumer service standards. By including a direct support line to call them 24 hours they have further increased the included value of Samsung service.


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis has diversified market division, based upon its provision of large range of products to a great deal of customers. Samsung target customer segments can be divided into 3 categories i.e. Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Solution IT and Mobile Communications, Samsung Consumer Electronic Devices and Samsung Device services.


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help geographical division is based upon two requirements i.e. region and density. Samsung serves about 80 countries worldwide with its items supplied to Urban as well as Rural areas of the nation. The Samsung is likewise growing its global presence and the company's flexibility in finding its plants encourages international growth of Samsung.


Samsung produces products that can be used by both males and women. The target consumers for Samsung IT and mobile interaction products have an age range of 18-65 with bulk at a young or freshly wed life cycle phase. Apart from it, Samsung Customer Electronic devices are targeted to a customer section with an age range of 25-65.


The psychographic segmentation of Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis s based upon the social class and the life style of the customer. Samsung target clients on the basis of social class are primarily upper middle, middle and working class consumers, as Samsung offer products like cell phones very little cheaper i.e. Motorola in addition to not much expensive i.e. Apple. It offers quality items to middle level customers at a somewhat high price than others targeting the exact same sector.


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help majority target consumers have distinct behavioural qualities. They are brought in towards Samsung due to the fact that of its moderate costs with an extent of quality.

Quantitative analysis.

Sales of Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help has increased amazingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. Digital media is the largest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the business is presently producing however long gone are those days when good items were selling themselves. Kim has actually currently begun to reinforce the marketing activities of Samsung and really quickly it will end up being one of its core strength like making if not better.



Samsung operates designs, makes and sell a vast portfolio of consumer electronics. It operates in an extremely competitive environment and has actually effectively positioned itself as the maker of quality products. The response is yes.


As, said previously that Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis runs in an extremely competitive environment, which means all the companies have comparable products. So, the response for rarity is no.


Due to the nature of the industry, it is really simple for competitors to comprehend the performance of the items and quickly make their own designs. Yes, Samsung is just behind IBM in signing up new patents annually, however the advantage is very short-term in this market.


Chairman Lee has completely turnaround Samsung, from going nearly bankrupt during the Asian monetary crisis of 1997 to the top 25 business in the world. Definitely yes there is proper company in the company and the results speak for themselves.

External Environmental Analysis

PESTLE Analysis


Being an international brand name spread nearly in every nation worldwide, majority of the environments like U.S.A., Europe, China etc., are extremely conductive for its operations. It faces some political pressures in less industrialized nations where law and order circumstance is not good. Latin American, African and some Asian countries fall in this classification, where political instability do have an impact on Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis operations.


Purchasing power of customers is crucial for business like Samsung to grow and prosper. Emerging markets like India, middle-eastern nations and so on offer growth chances, whereas, due to recession even the customers of industrialized countries suffer terribly. It is very important for the company to keep an eye on the ongoing economic scenario of the nation before going into the market.


International companies have to deal with various social and cultural concerns throughout its operations in a foreign nation. Samsung has likewise dealt with many problems but have embraced to the local environments of the majority of the nations incredibly well. It has actually customized its items, practices, policies and so on accordingly in order to achieve success.


With an annual expense of 2.4 billion dollars in Research & Advancement, and with continuous ingenious product launches, Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis is among the top ingenious business of the world. With a clear objective to be ahead of the rest when it pertains to technological improvements, Samsung has increased to the no 25 of the top effective companies of the world.


Each nation has their own laws and policies, being a multinational company Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will result in severe legal effects. It has to study or work with a local law expert before starting its operations in a specific nation.


With the increasing awareness amongst customers about the ethical & environmental offenses of business, Samsung needs to guarantee that it follows all the safety guidelines. Environmental damages, ethical misconducts are not appropriate and in some countries the effects can be very serious. On the other hand it has to do some Business Social Obligation practices to reveal the residents that it appreciates their environment and people.

Porter's 5 Forces

Threat of Substitution

Danger of replacement for Samsung's each item classification is rather considerable. Running in an incredibly vibrant market lead the business to face a high risk of alternative. Factors for high danger of alternative for Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis Smart device include the presence of high variety of suppliers and Market saturation in industrialized nations, which make the cost of changing for consumers nearly absolutely no. Substitution risks for Samsung visual screen depend on the altering lifestyle of consumers. Consumers can switch to enjoying visuals at home towards outside activities. In addition to it, Samsung printing services items are threatened by the increasing destination of clients towards cloud storage.

Rivalry Among Existing Companies:

The rivaly amongst Samsung and its close rivals is extreme. The major reason behind this is the method of market saturation in different number of item classifications, forcing Samsung to present more innovative features in existing products and brand-new ingenious items to keep its growth. The major rivals for Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Analysis samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO etc.

Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help has a vast supply chain including about 2700 suppliers throughout the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of possible size and worth. These big orders allow Samsung to negotiate prices with its suppliers. However, due to incapability of Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Solution to construct its own software, it needs to outsource its software advancement to Google, which becomes a possible supplier of software application for Samsung, leading to high bargaining power of Google. Although, in the majority of cases Samsung has a power to work out costs, but it provide considerable prices to its suppliers to build a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Market saturation in many of the product classifications also make the bargaining power of purchasers more extreme in for Samsung. In spite of igh bargaining power Samsung is quite capable of offering its items at a higher cost than much of its competitors, due to high end quality product and a reasonable brand name image.

Hazard of New Entrants:

Threat of brand-new entrants for Samsung is rather low. Among the major aspect for low hazard of brand-new entrants is the high competition in the industry. The requirement of substantial amount of capital to go into in the market is likewise one of the prospective barrier to entry. In addition to it, requirement of substantial knowledge and research and advancement expenses for survival in the market likewise make new entrants reluctant to go into in the marketplace. Market saturation is also among the barrier of entry in innovation industry. High bargaining power of suppliers force the players in the industry to charge as low rates as possible and this can only be achieved by production performance. New companies, in bulk cases, lack the production efficiency, for this reason increasing the risks for entryway in the innovation industry.

Competitive Analysis

Samsung's high product diversification provides it differentiation from its rivals. It is one of the three top brand names by market share. Unlikely to its close rivals consisting of Sony, Intel and Nokia, who focus bulk on a single item classification with Sony focusing on customer electronic devices, Nokia on cellular phone and Intel on chips, Samsung had a substantial R&D costs on all of its item classifications which enable the business to make potential revenue from sales of almost all of its items. (See Exhibit) Nevertheless, due to the wide item range the company faces high variety of competitors.

The company ranks first in 4 item classifications i.e. DRAM Chips, LCD Displays, Big Screen TVs and Microwave ovens, in regards to global market share, amongst 8 different item categories. Samsung was the global leader in producing DRAM, SRAM and NAND flash chips. Although, Samsung earnings from chips was less than Intel however its profits from chips was growing much faster than Intel and has grown close to the earnings levels of Intel, as given up the case Exhibition 2.

Together with the chips Samsung mobile market was also thriving at a high rate than its competitors i.e. Motorola and Nokia. Samsung's cellular phone's sales development was 51% as compare to Motorola with just 4% and Nokia with no sales growth. The major reson behind Samsung's high development despite of higher prices than Nokia and Motorola was the company's high-end quality cell phones.

Samsung was also profiting from increasing market share of high end LCDs as given up case Display 3. The major factor, making the business enable to avail the chance is its mass production at low expense. Sony was the biggest competitor for Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help in LCD market, however, it had also begun joint venture with Samsung in 2003 for LCD producing, minimizing the competition for Samsung.

Porter's Competitive Method

Low Cost Management technique of porter is fully implemented by Samsung the method they achieve economies of scale by reinforcing their core competencies of production. They always bring something new and ingenious whether it's an item or a service.


Alternative Service 1

The Chief Marketing Officer (CMO) of Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help would create a new brand image by targeting the more youthful generation of the specific nation. As, especially cellphones of Samsung are preferred amongst the more youthful demographic.


1. It is the best technique to construct Client Life time Value (CLV) by developing a long-lasting relationship with clients. Develop commitment through delivering value and profit for long-term, as research has revealed it is more affordable to retain current clients than to attract new ones.
2. Another pro of this alternative is that word of mouth spread quicker among more youthful people and which in turn will generate brand-new consumers for my products.


1. Old clients who were associated with Samsung prior to might not like this new image the company is attempting to depict.
2 It will sustain more costs to reposition some items and it may not even bring success as the trends change very rapidly among the more youthful market.

Alternative solution 2.

It would be done by arranging training workshops throughout which significance of marketing will be taught and numbers will be offered. Marketing environment need to be produced internally first as real marketing starts inside the corporation.


1. Its pro will be that all the marketing approach fans will come out and likewise the opposite ones.


2. Its con can create a really unhealthy environment in the work environment, as people frequently withstand change since they fear it.

Determine the best option

First alternative is the best as it plainly has more pros because as soon as a Customer Life time Worth is constructed the business will benefit from it till that customer is alive and has buying power too. Plus, our target customers are the younger generation which are bound to live longer than the current aging people. Samsung's primary goal is to produce commitment amongst its clients and make them bought it from them and even purchase their different products.

Implementation Plan

• Targeting younger generation through social marketing, producing a link with them like Pepsi do with music. And set the expectations attainable and sensible.
• A group including best marketing and sales specialists should be put together, and both views ought to be taken into consideration prior to securing the resources required to implement the strategy.
• Thorough communication of the plan must be done as it is very important for everybody to be on the same page to make it work.
• Jobs and timelines need to be build and interacted accordingly to each individual responsible.
• The manager must use a control panel which reveals the development of all the jobs which have been done or about to be done and by whom.
• The manager should monitor and keep a continuous look at the individual and overall efficiency.
Due to the fact that any new trend or policy may come in due to which all the things already prepared have actually to be adjusted, • Everyone need to be willing to adjust midway. It's much better to have contingency strategies already prepared.
• At the end of the project the manager need to communicate the results and if effective must celebrate with the team.

Spending plan

The M-net program revealed engaging analysis about the low and high growth potential areas and just how much marketing spending plan ought to be allocated accordingly. This modification the spending plan allocation of many managers and various nations were unhappy and argued however the analysis done by the program was accurate and showed figures like North America and Russia growth prospective merited a 35% allotment while they were getting 45%. Whereas, China and Europe must be receiving 42% however were instead offered 31%. It really assisted to relatively disperse the resources and catch more consumers by spending more on ads on the high development capacity regions of the world.


Disaster In Bangladesh The Collapse Of The Rana Plaza Building Case Study Help is a top 25 business in the world now and plans to get ahead of Sony who sits presently at no. 20. Its consistent financial investment in R&D and ingenious practices have propelled them to brand-new heights however for them its' only the start and they want to be among the leading 3 brands worldwide. They entirely turnaround from almost declaring bankruptcy throughout the Asian Financial Crisis to a world distinguished brand, understood for quality and innovation. Their worth chain and their core proficiency their production capability, along-with international brand name image structure have actually seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With more growth in China and other emerging markets those numbers will only increase even more in the future. Their marketing efforts must be directed towards more youthful group amidst the internal arguments about marketing and must create Customer Lifetime Value as it will not only give them benefits now however will continue to enjoy it till the customer lifetime. As the cost of maintaining the client is more affordable than drawing in a brand-new one.