Hero Dog Treats Harvard Case Study Solution

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Hero Dog Treats Case Study Solution and Analysis


Historically, the business's core customers include the Original Devices Manufacturers (OEMs), which utilized to sell Hero Dog Treats Case Study Analysis items withtheir own brand name. Its customer circle includes Original Equipment Manufacturers (OEMs), who utilized to sell Samsung items with their own brand name. He repositioned Samsung as an international brand and informed his divisional supervisors to comprehend marketing and its value.

Issue Declaration

Samsung's shift from a product based to a marketing business is not going as efficiently as planned.Overcoming the hesitation of divisional supervisors to include marketing efficiently is still a major challenge. Developing a consistent brand name identity throughout the entire world and using marketing methods that finest fits the local culture is no easy job. The M-net program analysis have actually been really practical in figuring out the high and less prospective development locations, however allotment of resources accordingly is not well gotten amongst the supervisors. There is no consensus amongst the hierarchy regarding the very best matched future strategy.

Situational Analysis

Hero Dog Treats Case Study Analysis efforts for constructing its brand name throughout the world was begun after presenting the "new management initiative" by Chairman Lee in 1993. The objective was to change Samsung from a cheap OEM to a high value-added item supplier. To make the vision of Samsung a truth, Chairman Lee selected Yun as a vice chairman in 1997. Yun had a quite clear image in his mind about how Samsung can transform from a low end to a luxury product provider. He understood that improvement can just be done through positioning Samsung as a business providing high-end items and this could only be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand name, with a prospective support of its executives, Yun faced numerous marketing difficulties in early years of its efforts.

One of the marketing obstacles for Yun was the perceptions of executives about the value of marketing. They considered marketing and selling as very same tools and thought that quality products do not required marketing for increasing sales. As their focus towards marketing was quite low in their previous company practices, and the current marketing requirement was excessive high, the space was too broader and to fill this gap with wrong understandings about marketing was rather difficult for Yun.

Along with it the item range of the business was increasing with the ripening of brand-new product ideas by the R&D sector of Samsung. Yun had an obstacle to perform marketing planning and to develop marketing budgets for existing as well as for new items from the very start, and this would take a big time.

A huge shift would be required in present marketing expenditures to construct the Hero Dog Treats Case Study Help brand. This would result in increased marketing expenditures for Samsung and could disrupt the administration concerning increased expenditures, as they were reluctant to marketing expenditures formerly and a sudden huge shiftwould make them interrupt. This could lead to decreasing executive support for global marketing. In this circumstance, Yun deals with a difficulty for validating increased marketing expenses by showing the long term worth of substantial marketing expenditures.

Internal Analysis
SWOT Analysis

Hero Dog Treats Case Study Help strengths lie in its big product portfolio. Samsung has biggest number of patents in the market with overall number of 15499 patents given in US( USP).

Another strength of Hero Dog Treats Case Study Solution is its ability to develop ingenious products at a constant rate. It major proves for the development and product developing of Samsung is that the business has actually received numerous awards for its innovation and product design.

Unlike Apple and other competitors, Samsung is concentrated on producing devices which can be quickly incorporated with any type of open source Operating System (OS) and software. This provides Samsung an edge over Apple devices.

Samsung's ability to produce high-end items at low cost of production is also one of the significant strength of Samsung as it makes it possible for the company to catch more market by supplying quality items with expense control.

Weak points

Hero Dog Treats Case Study Help weak points are hidden in the company's reliance on outsourcing software application for its gadgets due to business's inability in establishing software application, unlike Sony. Samsung likewise has low earnings margins as compare to Apple due to big difference in the rates of Apple and Samsung with a much lower difference in quality. The varied focus of the business due to large number of products in its portfolio, lead to the less effective production and make the company unable to charge higher rates like Apple. The company is likewise ineffective in handling its patents and often deals with the issue of patent offense.


Opportunities for Hero Dog Treats Case Study Help lie in the growing Mobile phone market and the company's performance in the market. Samsung currently runs in about 80 countries and the business has a chance to increase its geographical expansion by moving towards more emerging markets outside Asia.


The dynamic market environment of innovation market present a severe hazard on Samsung's survival and force the business to spend much of its earnings share on R&D in order to endure in the long run. The marketplace saturation in industrialized nations i.e. saturation of mobile company is likewise a huge danger for the company's growth in the existence of strong rivals like Apple.

4 P's of Marketing


Hero Dog Treats Case Study Analysis offers quality products and has a quite abundant portfolio which accommodates different sections. Most of the products remain in the top 3 of their respective markets. LCD and smart phones are the greatest products of Samsung, whereas DRAM is also not far behind in comparison of them. Following is the line of product of Samsung:

• Laptops.
• Mobile phones.
• Air conditioner.
• Personal computers.
• Hard disks.
• Washer.
• Refrigerators.
• Cameras.
• Microwaves.
• Flash memory.


Hero Dog Treats Case Study Analysis utilizes both market competitive and market skimming pricing techniques for its wide array of products. In competitive pricing it changes the price according to the competitors in order to gain advantage, whereas, it uses market skimming technique where the product has an included worth and by selling a couple of products it can reach break-even.


It has one of the very best supply chain networks, with retail distributors, their own sole suppliers, E commerce channels like Amazon etc. All its items are prompt provided to the selling place/ delivered to the clients directly in case of online order.


It utilizes both offline & online channels of promo to market their products. Paid item ads, social promotion and digital ads are utilizes to produce awareness about Samsung products.

Worth Chain Analysis.

It's an analytical structure for determining company activities that include value or competitive benefit for the business.

Inbound Logistics.

For its incoming logistics it owns numerous logistics companies as it subsidiaries. It looks after its suppliers and develops an unified relationship with them and even lowered their payment cycles to increase this relationship even more which includes value to their chain network.


Samsung's core proficiency is its mass manufacturing it produces 90% of its products in-house. Divided into three various departments its operations are namely IT & Mobile Communications, Gadget Solutions and Customer Electronics. It is maintaining operation hubs worldwide to further add value to its worth chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is among the main reasons Hero Dog Treats Case Study Help has the ability to compete with Apple. Samsung's own Electronic Logitec system plays a major role in the outbound logistics operations. It even performs the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Drawing in target consumer attention towards the product is done through marketing and sales to communicate with them the worth and competitive benefit the product offers. Hero Dog Treats Case Study Solution marketing spending plan is continually increasing since they started their rearranging internationally and will continue to do so as they are constantly seeking to invest and broaden in high possible growth markets. The budget is spent on occasions, print and media ads, public relations etc.

Samsung put their clients at the leading and continuously make every effort to provide unmatchable consumer service requirements. By adding a direct assistance line to contact them 24 hours they have actually further increased the included value of Samsung service.


Hero Dog Treats Case Study Help has diversified market division, based upon its provision of wide variety of products to a great deal of customers. Samsung target customer sectors can be divided into 3 classifications i.e. Hero Dog Treats Case Study Analysis IT and Mobile Communications, Samsung Customer Electronics and Samsung Gadget solutions.


Hero Dog Treats Case Study Help geographic division is based upon 2 criteria i.e. region and density. Samsung serves about 80 nations worldwide with its items supplied to Urban as well as Rural areas of the nation. The Samsung is also growing its global existence and the company's versatility in finding its plants encourages worldwide expansion of Samsung.


The group division of Hero Dog Treats Case Study Solution is based upon gender, age, life-cycle phase and profession. Samsung produces products that can be used by both women and males. The target clients for Samsung IT and mobile interaction products have an age range of 18-65 with majority at a young or newly married life cycle phase. They are primarily employees, professionals and trainees. Apart from it, Samsung Consumer Electronic devices are targeted to a client sector with an age series of 25-65. They are mainly staff members and experts. Nevertheless Hero Dog Treats Case Study Solution Gadget Solutions are targeted at trainees, employees and experts with an age series of 25-65.


The psychographic segmentation of Hero Dog Treats Case Study Solution s based upon the social class and the lifestyle of the customer. Samsung target clients on the basis of social class are generally upper middle, middle and working class clients, as Samsung sell products like cellular phone very little cheaper i.e. Motorola as well as not much expensive i.e. Apple. It provides quality products to middle level consumers at a somewhat high rate than others targeting the very same segment.


Hero Dog Treats Case Study Help bulk target customers have distinct behavioural characteristics. It has customers with an enthusiastic, fashionable and figured out personality with moderate level of commitment towards the brand. Its customers have some degree of shift towards other renowned brands i.e. Apple. Most of Samsun clients desire quality along with cost control. Due to the fact that of its moderate prices with a degree of quality, they are brought in towards Samsung.

Quantitative analysis.

Sales of Hero Dog Treats Case Study Solution has actually increased amazingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. Digital media is the biggest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the company is presently producing but long gone are those days when great items were selling themselves. Kim has actually currently started to reinforce the marketing activities of Samsung and really quickly it will end up being one of its core strength like manufacturing if not much better.



Samsung operates styles, manufactures and offer a vast portfolio of customer electronics. It operates in a very competitive environment and has actually successfully placed itself as the maker of quality products. The answer is yes.


As, said previously that Hero Dog Treats Case Study Solution operates in a highly competitive environment, which suggests all the business have similar products. So, the response for rarity is no.


Due to the nature of the market, it is extremely simple for rivals to comprehend the functionality of the products and quickly make their own designs. Yes, Samsung is just behind IBM in signing up new patents annually, however the advantage is really short term in this industry.


Chairman Lee has entirely turnaround Samsung, from going practically insolvent during the Asian monetary crisis of 1997 to the leading 25 company in the world. Absolutely yes there is proper company in the company and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being an international brand name spread almost in every country worldwide, bulk of the environments like USA, Europe, China and so on, are very conductive for its operations. It deals with some political pressures in less industrialized nations where law and order scenario is not good. Latin American, African and some Asian nations fall in this classification, where political instability do have a result on Hero Dog Treats Case Study Analysis operations.


Buying power of clients is important for companies like Samsung to grow and be successful. Emerging markets like India, middle-eastern countries and so on provide growth opportunities, whereas, due to economic crisis even the consumers of industrialized countries suffer badly. It is very essential for the company to keep an eye on the continuous financial situation of the country prior to going into the market.


Multinational business need to deal with various social and cultural problems throughout its operations in a foreign country. Samsung has actually also dealt with lots of issues but have actually adopted to the regional environments of most of the nations remarkably well. It has customized its items, practices, policies etc. appropriately in order to be successful.


With an annual expenditure of 2.4 billion dollars in Research & Development, and with constant innovative item launches, Hero Dog Treats Case Study Solution is among the leading innovative companies of the world. With a clear objective to be ahead of the rest when it comes to technological developments, Samsung has risen to the no 25 of the top successful business of the world.


Each nation has their own laws and policies, being a multinational company Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will lead to major legal repercussions. It has to study or work with a local law specialist prior to beginning its operations in a specific nation.


With the increasing awareness among consumers about the ethical & environmental infractions of business, Samsung has to ensure that it follows all the safety guidelines. Ecological damages, ethical misconducts are not appropriate and in some nations the consequences can be extremely serious. On the other hand it needs to do some Business Social Responsibility practices to reveal the residents that it appreciates their environment and individuals.

Porter's Five Forces

Threat of Replacement

Threat of substitution for Samsung's each item category is quite significant. Aspects for high danger of alternative for Hero Dog Treats Case Study Analysis Smartphone include the existence of high number of suppliers and Market saturation in developed countries, which make the cost of changing for consumers nearly no. Along with it, Samsung printing services items are threatened by the increasing tourist attraction of customers towards cloud storage.

Competition Among Existing Companies:

The rivaly amongst Samsung and its close rivals is intense. The major factor behind this is the technique of market saturation in different number of item classifications, requiring Samsung to present more innovative features in existing products and brand-new innovative items to maintain its development. The major rivals for Hero Dog Treats Case Study Analysis samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on.

Hero Dog Treats Case Study Solution has a huge supply chain including about 2700 providers throughout the world.( Samsung Sustainability Report, 2016) Provider's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of prospective size and worth. These substantial orders enable Samsung to work out costs with its providers. However, due to incapability of Hero Dog Treats Case Study Help to build its own software application, it has to outsource its software application development to Google, which ends up being a prospective supplier of software application for Samsung, resulting in high bargaining power of Google. In many of Hero Dog Treats Case Study Analysis has a power to work out rates, but it supply substantial rates to its providers to build a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Purchasers:

Bargaining power of buyers for different number of product classifications of Samsung is intense. One of the element causing the intense bargaining power is the accessibility of large number of competitors in practically each product category i.e. rivals of Samsung Mobile phone, with an extremely little differentiation. The high schedule of suppliers of Smart devices with minimum distinction, make the changing cost for purchasers nearly zero, for this reason increasing the bargaining power of purchasers. Market saturation in the majority of the product classifications also make the bargaining power of buyers more intense in for Hero Dog Treats Case Study Solution. In spite of igh bargaining power Samsung is quite capable of offering its products at a greater rate than much of its rivals, due to luxury quality product and a reasonable brand name image.

Risk of New Entrants:

Danger of brand-new entrants for Samsung is rather low. One of the major aspect for low risk of brand-new entrants is the high competition in the market. The requirement of big quantity of capital to go into in the marketplace is likewise among the possible barrier to entry. Together with it, requirement of big competence and research study and advancement expenditures for survival in the industry also make new entrants reluctant to enter in the marketplace. Market saturation is also among the barrier of entry in innovation industry. High bargaining power of suppliers force the players in the market to charge as low costs as possible and this can only be accomplished by production performance. New companies, in bulk cases, lack the production effectiveness, for this reason increasing the threats for entryway in the technology market.

Competitive Analysis

Samsung's high product diversification provides it distinction from its competitors. Unlikely to its close rivals consisting of Sony, Intel and Nokia, who focus majority on a single item category with Sony focusing on customer electronics, Nokia on cell phones and Intel on chips, Hero Dog Treats Case Study Help had a big R&D costs on all of its product classifications which allow the company to earn prospective profits from sales of practically all of its items.

The business ranks first in 4 product categories i.e. DRAM Chips, LCD Displays, Cinema TVs and Microwave ovens, in terms of global market share, amongst 8 different product categories. Samsung was the global leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Samsung earnings from chips was less than Intel but its earnings from chips was growing faster than Intel and has actually grown near the profits levels of Intel, as given in the case Display 2.

In addition to the chips Samsung mobile market was also growing at a high rate than its competitors i.e. Motorola and Nokia. Samsung's mobile phone's sales growth was 51% as compare to Motorola with just 4% and Nokia with no sales growth. The major reson behind Samsung's high growth despite of higher rates than Nokia and Motorola was the business's high-end quality mobile phone.

Samsung was also profiting from increasing market share of high end LCDs as given up case Display 3. The significant reason, making the business allow to avail the opportunity is its mass production at low expense. Sony was the biggest rival for Hero Dog Treats Case Study Solution in LCD market, nevertheless, it had likewise started joint venture with Samsung in 2003 for LCD producing, lessening the competitors for Samsung.

Porter's Competitive Method

Low Expense Leadership technique of porter is fully implemented by Samsung the way they accomplish economies of scale by strengthening their core proficiencies of production. Even to the point that their competitor SONY chose to form an alliance with them to produce for them, since they were not able to compete with them on low expense. Differentiation is another strategy well implemented by Samsung by continuous financial investment in the R&D and staying ahead of the competitors. They always bring something new and innovative whether it's a service or a product.


Alternative Option 1

The Chief Marketing Officer (CMO) of Hero Dog Treats Case Study Help would create a new brand image by targeting the younger generation of the specific country. As, specifically smart phones of Samsung are incredibly popular among the more youthful market.


1. It is the best method to construct Consumer Lifetime Worth (CLV) by developing a long-term relationship with clients. Construct loyalty through providing value and profit for long-lasting, as research has revealed it is more affordable to keep existing clients than to attract brand-new ones.
2. Another pro of this alternative is that word of mouth spread quicker amongst younger people and which in turn will generate new clients for my items.


1. Old consumers who were associated with Samsung before might not like this brand-new image the company is trying to represent.
2 It will sustain more expenditures to rearrange some products and it may not even bring success as the trends change really quickly amongst the younger group.

Alternative solution 2.

Samsung has made manufacturing its core proficiency for the a lot of part of their service and due to which its managers are not afraid to totally get out of their convenience zone. It would be done by setting up training workshops throughout which value of marketing will be taught and numbers will be given. Failure to get the passing scores will get demoted. Marketing environment must be produced internally initially as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method fans will come out and also the opposite ones.


2. Its con can create an extremely unhealthy environment in the workplace, as individuals often withstand modification since they fear it.

Identify the very best alternative

First alternative is the very best as it plainly has more pros due to the fact that when a Consumer Lifetime Worth is developed the business will profit from it till that customer lives and has acquiring power also. Plus, our target customers are the more youthful generation which are bound to live longer than the current aging people. However, Samsung's primary objective is to produce loyalty amongst its consumers and make them redeemed it from them and even purchase their various products as well.

Execution Plan

• Targeting younger generation through social marketing, developing a relate to them like Pepsi finish with music. And set the expectations practical and possible.
• A group consisting of finest marketing and sales professionals need to be assemble, and both views need to be taken into consideration prior to securing the resources needed to implement the plan.
• Thorough interaction of the strategy should be done as it is really important for everybody to be on the very same page to make it work.
• Jobs and timelines must be develop and communicated accordingly to each individual accountable.
• The manager need to utilize a control panel which shows the progress of all the jobs which have actually been done or about to be done and by whom.
• The manager must keep track of and keep a continuous look at the specific and overall efficiency.
Since any new trend or policy may come in due to which all the things currently planned have actually to be adjusted, • Everybody need to be ready to adjust midway. It's better to have contingency strategies currently prepared.
• At the end of the campaign the manager need to interact the results and if successful need to celebrate with the group.

Spending plan

The M-net program revealed compelling analysis about the low and high development potential areas and just how much marketing budget need to be designated accordingly. This modification the spending plan allowance of many supervisors and various countries were unhappy and argued however the analysis done by the program was precise and showed figures like North America and Russia development prospective merited a 35% allowance while they were receiving 45%. Whereas, China and Europe should be getting 42% but were rather given 31%. It really assisted to fairly distribute the resources and catch more clients by investing more on advertisements on the high growth capacity regions of the world.


Hero Dog Treats Case Study Analysis is a leading 25 business on the planet now and prepares to get ahead of Sony who sits currently at no. 20. Its consistent financial investment in R&D and ingenious practices have actually propelled them to new heights however for them its' just the start and they wish to be amongst the leading 3 brand names in the world. They totally turn-around from practically declaring bankruptcy during the Asian Financial Crisis to a world distinguished brand name, known for quality and development. Their value chain and their core competency their manufacturing capability, along-with international brand image building have seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With more expansion in China and other emerging markets those numbers will just increase even more in the future. Their marketing efforts should be directed towards younger group amid the internal arguments about marketing and ought to create Consumer Life time Value as it will not only provide benefits now but will continue to gain it till the client lifetime. As the expense of keeping the consumer is much cheaper than attracting a new one.