Hero Dog Treats Harvard Case Study Solution

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Hero Dog Treats Case Study Solution & Analysis


Historically, the business's core clients consist of the Original Devices Manufacturers (OEMs), which utilized to offer Hero Dog Treats Case Study Solution products withtheir own brand name. Its consumer circle includes Original Equipment Manufacturers (OEMs), who used to sell Samsung items with their own brand name. He rearranged Samsung as an international brand name and informed his divisional managers to understand marketing and its value.

Problem Declaration

Samsung's transition from an item based to a marketing business is not going as efficiently as planned.Overcoming the reluctance of divisional managers to integrate marketing effectively is still a significant difficulty. Developing a constant brand identity throughout the entire world and utilizing marketing techniques that finest fits the local culture is no simple task. The M-net program analysis have been really useful in figuring out the high and less possible growth locations, but allowance of resources accordingly is not well gotten amongst the managers. There is no agreement amongst the hierarchy relating to the very best fit future strategy.
Executive Summary
Situational Analysis

Yun had a quite clear picture in his mind about how Hero Dog Treats Case Study Help can transform from a low end to a high end item provider. He knew that change can only be done through positioning Samsung as a business offering high-end items and this might just be done through high level of marketing.

In spite of having a clear vision about how to build Samsung brand, with a prospective support of its executives, Yun dealt with numerous marketing obstacles in early years of its efforts.

One of the marketing challenges for Yun was the perceptions of executives about the worth of marketing. They thought about marketing and selling as same tools and believed that quality products do not required marketing for increasing sales. As their focus towards marketing was quite low in their previous organisation practices, and the current marketing requirement was too much high, the space was too larger and to fill this space with incorrect perceptions about marketing was quite difficult for Yun.

As mentioned above, marketing focus was very low in previous practices, for that reason there were no appropriate marketing budgets for each of the product on the portfolio. There was no marketing preparation done for the existing products. Together with it the item range of the company was increasing with the ripening of new item concepts by the R&D sector of Samsung. Yun had a difficulty to perform marketing planning and to produce marketing budgets for existing in addition to for new items from the very beginning, and this would take a big time.

A substantial shift would be needed in present marketing expenses to construct the Hero Dog Treats Case Study Analysis brand name. This would lead to increased marketing expenditures for Samsung and could interrupt the administration relating to increased costs, as they hesitated to marketing expenses formerly and a sudden huge shiftwould make them disturb. This might lead to declining executive assistance for worldwide marketing. In this situation, Yun faces a difficulty for validating increased marketing expenses by showing the long term value of big marketing expenses.

Internal Analysis
SWOT Analysis

Samsung strengths lie in its huge item portfolio. Samsung has largest number of patents in the industry with total number of 15499 patents granted in United States( USP). Large amount of R&D spending has actually made it possible for the business to grow its product portfolio at a greater rate than its competitors. Hero Dog Treats Case Study Solution spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its total profits.

Another strength of Hero Dog Treats Case Study Analysis is its capability to establish ingenious items at a constant rate. It significant shows for the development and product designing of Samsung is that the company has gotten many awards for its development and item design.

Unlike Apple and other rivals, Samsung is focused on producing gadgets which can be quickly incorporated with any type of open source Operating System (OS) and software. This supplies Samsung an edge over Apple devices.
Porter's 5 Forces Analysis
Samsung's ability to produce high end products at low cost of production is also one of the significant strength of Samsung as it enables the company to record more market by offering quality items with cost control.

Weak points

Samsung's weaknesses are concealed in the business's reliance on outsourcing software for its devices due to business's failure in establishing software application, unlike Sony. Hero Dog Treats Case Study Analysis also has low profit margins as compare to Apple due to substantial distinction in the rates of Apple and Samsung with a much lower difference in quality.


Opportunities for Samsung depend on the growing Smartphone market and the business's performance in the market. It can increase its market share and profits from cell phone as the company is quite effective in cellular phone market. Samsung currently runs in about 80 nations and the business has an opportunity to increase its geographical growth by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the business to increase its product portfolio with an increase in its wealth.


The vibrant market environment of technology industry present an extreme hazard on Samsung's survival and require the company to spend much of its profits share on R&D in order to endure in the long run. The market saturation in industrialized nations i.e. saturation of mobile business is also a big threat for the business's growth in the existence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Hero Dog Treats Case Study Solution offers quality products and has a quite abundant portfolio which accommodates various sections. The majority of the items remain in the leading 3 of their respective industries. LCD and cellphones are the most significant products of Samsung, whereas DRAM is also not far behind in comparison of them. Following is the line of product of Samsung:

• Laptops.
• Cellphone.
• Air conditioner.
• Computer.
• Hard drives.
• Washing machines.
• Refrigerators.
• Electronic cameras.
• Microwaves.
• Flash memory.


Hero Dog Treats Case Study Help uses both market competitive and market skimming rates methods for its wide array of items. In competitive pricing it changes the cost according to the competition in order to get benefit, whereas, it utilizes market skimming strategy where the product has actually an included worth and by offering a few products it can reach break-even.


It has one of the best supply chain networks, with retail suppliers, their own sole distributors, E commerce channels like Amazon and so on. All its products are prompt provided to the selling place/ provided to the clients directly in case of online order.

Vrio Analysis
It wasn't a well-known company beyond Korea up until 1993. But the management initiative taken by their CEO has actually pressed them to market more effectively outside the borders and now it has actually entered the league of leading 25 companies in the world in just 9 years. This is a remarkable achievement despite the continuous arguments among the managers about embracing marketing practices. It uses both offline & online channels of promotion to market their products. Paid item advertisements, social promotion and digital advertisements are utilizes to develop awareness about Samsung products.

Worth Chain Analysis.

It's an analytical framework for identifying business activities that add value or competitive benefit for the business.

Incoming Logistics.

It has one of the most efficient and efficient supply chain network and has over 2700 providers throughout numerous markets around the world. Nearly 80% of which is based in Asia and the remaining around the globe. For its incoming logistics it owns numerous logistics firms as it subsidiaries. It takes care of its suppliers and produces a harmonious relationship with them and even lowered their payment cycles to boost this relationship even more which includes worth to their chain network.


Samsung's core competency is its mass making it produces 90% of its products internal. Divided into three various divisions its operations are particularly IT & Mobile Communications, Gadget Solutions and Consumer Electronic Devices. It is maintaining operation centers worldwide to further include worth to its value chain network.

Outbound Logistics.

Its outbound logistics system performance is among the primary factors Hero Dog Treats Case Study Solution has the ability to compete with Apple. Samsung's own Electronic Logitec system plays a major function in the outgoing logistics operations. It even carries out the tasks of collection of payment, settling insurance claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target customer attention towards the item is done through marketing and sales to communicate with them the value and competitive benefit the product uses. Hero Dog Treats Case Study Analysis advertising budget plan is continuously rising because they started their rearranging globally and will continue to do so as they are continually looking to expand and invest in high possible development markets. The budget is invested in events, print and media advertisements, public relations etc.

Samsung put their customers at the top and continuously aim to deliver unmatchable customer service standards. By including a direct support line to contact them 24 hours they have actually further increased the added worth of Samsung service.


Hero Dog Treats Case Study Solution has actually diversified market division, based upon its arrangement of wide range of items to large number of consumers. Samsung target consumer sectors can be divided into 3 classifications i.e. Hero Dog Treats Case Study Analysis IT and Mobile Communications, Samsung Consumer Electronics and Samsung Device solutions.


Hero Dog Treats Case Study Help geographical division is based upon two criteria i.e. region and density. Samsung serves about 80 countries worldwide with its products provided to Urban as well as Backwoods of the country. The Samsung is also growing its global presence and the business's flexibility in finding its plants encourages international growth of Samsung.


Samsung produces items that can be utilized by both women and males. The target customers for Samsung IT and mobile interaction products have an age variety of 18-65 with majority at a young or freshly married life cycle phase. Apart from it, Samsung Consumer Electronics are targeted to a customer segment with an age range of 25-65.


The psychographic segmentation of Hero Dog Treats Case Study Analysis s based upon the social class and the lifestyle of the consumer. Samsung target customers on the basis of social class are mainly upper middle, middle and working class clients, as Samsung offer products like mobile phone very little less expensive i.e. Motorola in addition to very little pricey i.e. Apple. It supplies quality items to middle level customers at a slightly high price than others targeting the same section.


Hero Dog Treats Case Study Solution majority target clients have distinct behavioural attributes. They are brought in towards Samsung because of its moderate rates with a level of quality.

Quantitative analysis.

Sales of Hero Dog Treats Case Study Help has actually increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. Digital media is the biggest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the business is presently manufacturing however long gone are those days when excellent items were selling themselves. Kim has actually already started to reinforce the marketing activities of Samsung and extremely quickly it will end up being one of its core strength like producing if not much better.



Samsung runs styles, produces and sell a large portfolio of customer electronics. It runs in an incredibly competitive environment and has successfully placed itself as the maker of quality products. The response is yes.


As, said earlier that Hero Dog Treats Case Study Help runs in a highly competitive environment, which indicates all the business have similar items. The response for rarity is no.


Due to the nature of the industry, it is very easy for competitors to understand the performance of the items and quickly make their own designs. Yes, Samsung is just behind IBM in registering brand-new patents every year, however the benefit is really short term in this market.


Chairman Lee has completely turnaround Samsung, from going almost bankrupt during the Asian financial crisis of 1997 to the top 25 business worldwide. Absolutely yes there appertains organization in the company and the outcomes promote themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand spread practically in every nation worldwide, majority of the environments like USA, Europe, China and so on, are really conductive for its operations. It faces some political pressures in less industrialized nations where law and order scenario is not excellent. Latin American, African and some Asian nations fall in this classification, where political instability do have an impact on Hero Dog Treats Case Study Solution operations.


Buying power of customers is crucial for business like Samsung to be successful and grow. Emerging markets like India, middle-eastern nations etc. supply development opportunities, whereas, due to recession even the consumers of industrialized nations suffer severely. It is really important for the company to keep an eye on the continuous financial scenario of the country prior to entering the market.


Multinational business need to deal with numerous social and cultural concerns throughout its operations in a foreign country. Samsung has likewise dealt with lots of issues but have actually adopted to the regional environments of most of the nations extremely well. It has customized its items, practices, policies etc. accordingly in order to be successful.


With an annual expense of 2.4 billion dollars in Research & Development, and with consistent ingenious product launches, Hero Dog Treats Case Study Analysis is among the top ingenious business of the world. With a clear objective to be ahead of the rest when it pertains to technological improvements, Samsung has increased to the no 25 of the leading successful companies of the world.


Each country has their own laws and policies, being a multinational company Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will lead to serious legal consequences. So, it needs to study or work with a local law specialist prior to beginning its operations in a specific nation.


With the increasing awareness among consumers about the ethical & ecological infractions of business, Samsung has to ensure that it follows all the safety standards. Environmental damages, ethical misbehaviors are not acceptable and in some countries the effects can be very extreme. On the other hand it needs to do some Business Social Obligation practices to show the residents that it cares about their environment and individuals.

Porter's 5 Forces

Hazard of Alternative

Danger of replacement for Samsung's each product classification is quite substantial. Running in a very vibrant industry lead the company to face a high risk of replacement. Elements for high risk of replacement for Hero Dog Treats Case Study Help Smartphone include the existence of high number of suppliers and Market saturation in developed nations, which make the expense of changing for consumers almost absolutely no. Alternative hazards for Samsung visual screen depend on the altering lifestyle of clients. Consumers can switch to enjoying visuals in your home towards outdoor activities. In addition to it, Samsung printing services items are threatened by the increasing destination of clients towards cloud storage.

Competition Amongst Existing Firms:

The rivaly among Samsung and its close rivals is intense. The significant reason behind this is the technique of market saturation in numerous number of product classifications, requiring Samsung to present more ingenious functions in existing products and new ingenious products to maintain its growth. The significant rivals for Hero Dog Treats Case Study Solution samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on.

Hero Dog Treats Case Study Help has a large supply chain consisting of about 2700 suppliers throughout the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of possible size and worth. These huge orders make it possible for Samsung to work out rates with its suppliers. Due to incapability of Samsung to build its own software, it has to outsource its software application development to Google, which becomes a potential provider of software for Samsung, resulting in high bargaining power of Google. In many of Hero Dog Treats Case Study Analysis has a power to negotiate costs, however it supply substantial prices to its providers to construct a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Bargaining power of purchasers for different number of item categories of Samsung is extreme. One of the factor resulting in the intense bargaining power is the accessibility of large number of competitors in almost each product category i.e. competitors of Samsung Smart device, with a very little differentiation. The high availability of providers of Smart devices with minimum differentiation, make the switching cost for purchasers almost zero, hence increasing the bargaining power of purchasers. Market saturation in most of the product categories likewise make the bargaining power of buyers more intense in for Hero Dog Treats Case Study Solution. In spite of igh bargaining power Samsung is rather capable of selling its items at a higher rate than much of its rivals, due to luxury quality product and a reasonable brand name image.

Danger of New Entrants:

Threat of brand-new entrants for Hero Dog Treats Case Study Analysis is quite low. Along with it, requirement of huge proficiency and research and advancement expenses for survival in the market also make new entrants reluctant to enter in the market. Market saturation is also one of the barrier of entry in innovation market.

Competitive Analysis

Samsung's high product diversity provides it differentiation from its rivals. Unlikely to its close rivals consisting of Sony, Intel and Nokia, who focus majority on a single product classification with Sony focusing on consumer electronics, Nokia on cell phones and Intel on chips, Hero Dog Treats Case Study Help had a substantial R&D costs on all of its item categories which make it possible for the company to make prospective revenue from sales of nearly all of its items.

The business ranks initially in 4 item categories i.e. DRAM Chips, LCD Displays, Big Screen TVs and Microwave ovens, in regards to global market share, among 8 different product categories. Samsung was the global leader in producing DRAM, SRAM and NAND flash chips. Samsung earnings from chips was less than Intel however its profits from chips was growing faster than Intel and has actually grown close to the earnings levels of Intel, as offered in the case Display 2.

In addition to the chips Samsung mobile market was also flourishing at a high rate than its rivals i.e. Motorola and Nokia. Samsung's cellular phone's sales development was 51% as compare to Motorola with just 4% and Nokia with absolutely no sales growth. The significant reson behind Samsung's high growth despite of greater prices than Nokia and Motorola was the business's high-end quality mobile phone.

Samsung was likewise profiting from increasing market share of high-end LCDs as given up case Exhibit 3. The significant factor, making the company allow to avail the opportunity is its mass production at low cost. Sony was the most significant competitor for Hero Dog Treats Case Study Solution in LCD market, however, it had actually likewise begun joint endeavor with Samsung in 2003 for LCD manufacturing, minimizing the competitors for Samsung.

Porter's Competitive Strategy

Low Cost Management method of porter is fully executed by Samsung the method they accomplish economies of scale by strengthening their core proficiencies of production. They always bring something innovative and new whether it's a service or a product.


Alternative Service 1

The Chief Marketing Officer (CMO) of Hero Dog Treats Case Study Help would develop a brand-new brand image by targeting the younger generation of the particular nation. As, especially smart phones of Samsung are very popular among the younger group.


1. It is the best strategy to develop Consumer Life time Worth (CLV) by producing a long-lasting relationship with customers. Construct loyalty through providing worth and profit for long-term, as research has actually showed it is more affordable to maintain existing customers than to bring in new ones.
2. Another pro of this alternative is that word of mouth spread quicker among more youthful people and which in turn will bring in brand-new clients for my products.


1. Old customers who were connected with Samsung prior to might not like this brand-new image the business is attempting to represent.
2 It will sustain more expenditures to rearrange some items and it may not even bring success as the trends change very quickly among the more youthful market.

Alternative option 2.

Samsung has actually made producing its core competency for the many part of their service and due to which its supervisors are not afraid to totally get out of their convenience zone. It would be done by arranging training workshops throughout which value of marketing will be taught and numbers will be given. Failure to get the passing ratings will get benched. Marketing environment should be produced internally first as genuine marketing starts inside the corporation.


1. Its pro will be that all the marketing method supporters will come out and also the opposite ones.


2. Its con can create an extremely unhealthy environment in the office, as people typically resist change because they fear it.

Determine the very best option

Alternative is the finest as it clearly has more pros because once a Consumer Life time Value is constructed the business will profit from it till that client is alive and has buying power. Plus, our target customers are the younger generation which are bound to live longer than the present aging individuals. Samsung's primary goal is to produce commitment among its clients and make them bought it from them and even purchase their different items.

Implementation Strategy

• Targeting more youthful generation through social marketing, developing a link with them like Pepsi make with music. And set the expectations attainable and realistic.
• A group consisting of finest marketing and sales experts ought to be put together, and both views should be taken into consideration before protecting the resources needed to implement the strategy.
• Thorough communication of the plan should be done as it is extremely crucial for everybody to be on the same page to make it work.
• Tasks and timelines must be build and communicated accordingly to each person accountable.
• The manager ought to use a dashboard which reveals the progress of all the jobs which have been done or about to be done and by whom.
• The supervisor ought to keep an eye on and keep a continuous examine the general and specific efficiency.
Because any brand-new pattern or policy may come in due to which all the things currently prepared have to be adjusted, • Everybody must be prepared to adapt midway. It's better to have contingency strategies currently prepared.
• At the end of the campaign the supervisor need to communicate the outcomes and if effective need to celebrate with the team.


This modification the budget allotment of various countries and many supervisors were unhappy and argued but the analysis done by the program was precise and showed figures like North America and Russia development potential warranted a 35% allocation while they were receiving 45%. It truly helped to relatively distribute the resources and capture more clients by spending more on ads on the high growth potential regions of the world.

Its consistent investment in R&D and ingenious practices have propelled them to new heights but for them its' just the start and they desire to be amongst the top 3 brand names in the world. Their marketing efforts need to be directed towards more youthful market amid the internal arguments about marketing and must produce Client Lifetime Worth as it will not just give them benefits now but will continue to enjoy it till the customer lifetime. As the cost of keeping the consumer is much cheaper than bring in a brand-new one.