Ism Analytics Harvard Case Study Help

Home >> Hrm >> Ism Analytics

Ism Analytics Case Study Solution and Analysis


Historically, the company's core consumers consist of the Original Equipment Manufacturers (OEMs), which used to sell Ism Analytics Case Study Help items withtheir own brand name. Its client circle includes Original Equipment Manufacturers (OEMs), who utilized to sell Samsung products with their own brand name. He repositioned Samsung as a global brand name and educated his divisional managers to understand marketing and its significance.

Issue Statement

Samsung's shift from an item based to a marketing company is not going as efficiently as planned.Overcoming the reluctance of divisional supervisors to integrate marketing successfully is still a significant difficulty. Developing a constant brand identity throughout the entire world and employing marketing techniques that best fits the regional culture is no simple job.
Executive Summary
Situational Analysis

Yun had a rather clear picture in his mind about how Ism Analytics Case Study Help can transform from a low end to a high end item service provider. He knew that change can only be done through placing Samsung as a business providing high-end items and this might only be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand, with a possible assistance of its executives, Yun dealt with a number of marketing obstacles in early years of its efforts.

One of the marketing challenges for Yun was the perceptions of executives about the worth of marketing. They considered marketing and selling as same tools and believed that quality products do not required marketing for increasing sales. As their focus towards marketing was quite low in their previous business practices, and the current marketing requirement was excessive high, the gap was too broader and to fill this space with wrong understandings about marketing was rather challenging for Yun.

Along with it the item range of the business was increasing with the ripening of new product ideas by the R&D sector of Samsung. Yun had a challenge to perform marketing preparation and to produce marketing budgets for existing as well as for new items from the very beginning, and this would take a big time.

A huge shift would be needed in current marketing expenses to develop the Ism Analytics Case Study Solution brand name. This would result in increased marketing expenses for Samsung and might disturb the administration regarding increased expenditures, as they were reluctant to marketing expenses formerly and a sudden big shiftwould make them disrupt. This might lead to decreasing executive support for global marketing. In this circumstance, Yun deals with a difficulty for justifying increased marketing expenses by demonstrating the long term worth of huge marketing expenditures.

Internal Analysis
SWOT Analysis

Ism Analytics Case Study Solution strengths lie in its huge item portfolio. Samsung has biggest number of patents in the industry with total number of 15499 patents approved in US( USP).

Another strength of Ism Analytics Case Study Analysis is its capability to establish innovative products at a continuous rate. It major proves for the innovation and product developing of Samsung is that the company has actually gotten a lot of awards for its innovation and product style.

Unlike Apple and other competitors, Samsung is focused on producing gadgets which can be quickly incorporated with any type of open source Os (OS) and software. This provides Samsung an edge over Apple gadgets.
Porter's 5 Forces Analysis
Samsung's ability to produce high end items at low expense of production is also among the major strength of Samsung as it enables the company to capture more market by offering quality items with cost control.


Ism Analytics Case Study Solution weaknesses are hidden in the business's dependence on outsourcing software for its devices due to company's inability in establishing software, unlike Sony. Samsung also has low revenue margins as compare to Apple due to big difference in the prices of Apple and Samsung with a much lesser difference in quality. The varied focus of the business due to a great deal of products in its portfolio, result in the less effective production and make the business not able to charge higher costs like Apple. The company is also ineffective in handling its patents and frequently faces the issue of patent violation.


Opportunities for Samsung lie in the growing Smartphone market and the business's effectiveness in the market. It can increase its market share and profits from mobile phone as the company is rather efficient in cell phone market. Samsung presently runs in about 80 countries and the business has a chance to increase its geographical expansion by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the company to increase its item portfolio with a boost in its wealth.


The dynamic market environment of technology market present an extreme danger on Samsung's survival and force the business to invest much of its incomes share on R&D in order to make it through in the long run. The market saturation in developed nations i.e. saturation of mobile business is likewise a big hazard for the business's development in the presence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Samsung offers quality products and has a quite rich portfolio which caters to various segments. LCD and mobile phones are the greatest products of Samsung, whereas DRAM is likewise not far behind in comparison of them.

• Laptops.
• Cellphone.
• A/c unit.
• Personal computers.
• Hard disk drives.
• Washer.
• Fridges.
• Cams.
• Microwaves.
• Flash memory.


Ism Analytics Case Study Solution uses both market competitive and market skimming pricing techniques for its wide variety of items. In competitive pricing it adjusts the rate according to the competition in order to acquire benefit, whereas, it uses market skimming technique where the product has actually an included value and by offering a few items it can reach break-even.


It has one of the best supply chain networks, with retail suppliers, their own sole distributors, E commerce channels like Amazon etc. All its items are prompt provided to the selling location/ provided to the clients directly in case of online order.

Vrio Analysis
It utilizes both offline & online channels of promotion to market their products. Paid item advertisements, social promo and digital advertisements are utilizes to create awareness about Samsung products.

Worth Chain Analysis.

It's an analytical framework for recognizing service activities that include worth or competitive advantage for the business.

Incoming Logistics.

For its incoming logistics it owns numerous logistics companies as it subsidiaries. It looks after its providers and creates an unified relationship with them and even reduced their payment cycles to increase this relationship further which includes value to their chain network.


Samsung's core proficiency is its mass producing it produces 90% of its products internal. Divided into three different departments its operations are particularly IT & Mobile Communications, Gadget Solutions and Customer Electronics. It is maintaining operation hubs worldwide to further include value to its value chain network.

Outbound Logistics.

Its outbound logistics system efficiency is one of the main reasons Ism Analytics Case Study Help is able to compete with Apple. Samsung's own Electronic Logitec system plays a significant role in the outgoing logistics operations. It even performs the tasks of collection of payment, settling insurance claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target client attention towards the item is done through marketing and sales to communicate with them the worth and competitive advantage the item offers. Ism Analytics Case Study Solution marketing spending plan is continually rising given that they started their rearranging worldwide and will continue to do so as they are continuously wanting to expand and invest in high possible development markets. The budget is spent on events, print and media ads, public relations and so on.

Samsung put their customers at the top and continuously aim to provide unmatchable consumer service requirements. By adding a direct assistance line to contact them 24 hours they have even more increased the added worth of Samsung service.


Ism Analytics Case Study Help has actually diversified market segmentation, based upon its provision of wide range of products to large number of consumers. Samsung target customer sections can be divided into 3 categories i.e. Ism Analytics Case Study Solution IT and Mobile Communications, Samsung Customer Electronics and Samsung Device options.


Ism Analytics Case Study Solution geographical division is based upon two requirements i.e. area and density. Samsung serves about 80 countries worldwide with its products supplied to Urban along with Rural areas of the nation. The Samsung is likewise growing its worldwide existence and the business's flexibility in finding its plants encourages global growth of Samsung.


The demographic division of Ism Analytics Case Study Analysis is based upon gender, age, life-cycle phase and occupation. Samsung produces items that can be utilized by both males and women. The target customers for Samsung IT and mobile interaction products have an age series of 18-65 with majority at a young or freshly married life process phase. They are mostly professionals, trainees and workers. Apart from it, Samsung Customer Electronic devices are targeted to a consumer segment with an age range of 25-65. They are mostly workers and experts. However Ism Analytics Case Study Help Gadget Solutions are targeted at trainees, workers and experts with an age series of 25-65.


The psychographic division of Ism Analytics Case Study Solution s based upon the social class and the lifestyle of the consumer. Samsung target consumers on the basis of social class are primarily upper middle, middle and working class consumers, as Samsung offer items like mobile phone not much more affordable i.e. Motorola as well as not much pricey i.e. Apple. It provides quality products to middle level consumers at a slightly high cost than others targeting the very same sector.


Ism Analytics Case Study Analysis bulk target clients have distinct behavioural attributes. It has consumers with an enthusiastic, trendy and determined personality with moderate level of loyalty towards the brand name. Its consumers have some degree of shift towards other distinguished brand names i.e. Apple. Most of Samsun consumers desire quality in addition to expense control. They are brought in towards Samsung since of its moderate rates with a degree of quality.

Quantitative analysis.

Sales of Ism Analytics Case Study Solution has actually increased remarkably from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. Digital media is the largest selling classification of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Yes, this decision is based on the objective of Kim to target the more youthful audience and create a global brand picture of the business. Whereas, the core strength of the business is currently manufacturing however long gone are those days when good items were selling themselves. In the existing age marketing is very crucial and business can not succeed without it. Kim has actually currently begun to strengthen the marketing activities of Samsung and very soon it will turn into one of its core strength like producing if not better.



Samsung operates designs, manufactures and sell a huge portfolio of consumer electronic devices. It operates in a very competitive environment and has effectively placed itself as the maker of quality products. So, the answer is yes.


As, said previously that Ism Analytics Case Study Help operates in a highly competitive environment, which implies all the companies have comparable items. The response for rarity is no.


Due to the nature of the industry, it is very simple for competitors to comprehend the performance of the products and quickly make their own models. Yes, Samsung is only behind IBM in registering brand-new patents yearly, however the advantage is really short term in this market.


Chairman Lee has totally turn-around Samsung, from going almost insolvent throughout the Asian financial crisis of 1997 to the leading 25 company worldwide. Certainly yes there is proper organization in the business and the results speak for themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand name spread practically in every nation worldwide, bulk of the environments like USA, Europe, China etc., are really conductive for its operations. However, it faces some political pressures in less industrialized countries where law and order scenario is not good. Latin American, African and some Asian nations fall in this category, where political instability do have a result on Ism Analytics Case Study Help operations.


Purchasing power of clients is vital for business like Samsung to be successful and grow. Emerging markets like India, middle-eastern nations and so on offer growth chances, whereas, due to economic crisis even the customers of industrialized countries suffer terribly. Hence it is really important for the business to watch on the continuous economic situation of the country before going into the marketplace.


International companies need to deal with numerous social and cultural problems throughout its operations in a foreign nation. Samsung has also dealt with many concerns however have adopted to the regional environments of the majority of the nations exceptionally well. It has actually tailored its products, practices, policies and so on appropriately in order to achieve success.


With a yearly expense of 2.4 billion dollars in Research & Development, and with consistent ingenious item launches, Ism Analytics Case Study Analysis is one of the leading ingenious business of the world. With a clear mission to be ahead of the rest when it comes to technological developments, Samsung has increased to the no 25 of the top effective business of the world.


Each nation has their own laws and policies, being a multinational business Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will result in serious legal repercussions. It has to study or employ a regional law professional before starting its operations in a specific country.


With the increasing awareness among consumers about the ecological & ethical offenses of companies, Samsung needs to guarantee that it follows all the security standards. Ecological damages, ethical misconducts are not acceptable and in some countries the consequences can be really extreme. On the other hand it needs to do some Corporate Social Duty practices to reveal the locals that it appreciates their environment and people.

Porter's 5 Forces

Risk of Substitution

Danger of replacement for Samsung's each item category is rather considerable. Aspects for high hazard of replacement for Ism Analytics Case Study Help Smart device consist of the existence of high number of suppliers and Market saturation in developed nations, which make the expense of switching for customers practically zero. Along with it, Samsung printing services items are threatened by the increasing tourist attraction of customers towards cloud storage.

Competition Amongst Existing Firms:

The rivaly amongst Samsung and its close rivals is intense. The major reason behind this is the method of market saturation in numerous number of product categories, requiring Samsung to present more innovative features in existing products and brand-new ingenious products to keep its development. The major competitors for Ism Analytics Case Study Solution samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO and so on.

Ism Analytics Case Study Solution has a huge supply chain consisting of about 2700 providers throughout the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of potential size and worth. These substantial orders allow Samsung to negotiate costs with its providers. Nevertheless, due to incapability of Ism Analytics Case Study Solution to build its own software application, it has to outsource its software application advancement to Google, which ends up being a possible supplier of software application for Samsung, resulting in high bargaining power of Google. In most of Ism Analytics Case Study Analysis has a power to negotiate prices, but it supply considerable rates to its suppliers to build a strong supply chain and to have strong relationships with its providers.

Bargaining Power of Buyers:

Haggling power of buyers for various number of item categories of Samsung is intense. Among the element resulting in the extreme bargaining power is the accessibility of large number of competitors in practically each item category i.e. competitors of Samsung Smart device, with an extremely little distinction. The high schedule of providers of Mobile phones with minimum differentiation, make the changing expense for buyers nearly zero, thus increasing the bargaining power of purchasers. Market saturation in most of the item categories also make the bargaining power of purchasers more extreme in for Ism Analytics Case Study Solution. In spite of igh bargaining power Samsung is quite capable of offering its items at a greater price than much of its rivals, due to luxury quality item and a reasonable brand image.

Risk of New Entrants:

Hazard of brand-new entrants for Samsung is rather low. One of the significant factor for low hazard of brand-new entrants is the high competitors in the industry. The requirement of big quantity of capital to enter in the marketplace is likewise one of the possible barrier to entry. In addition to it, requirement of substantial expertise and research and development expenditures for survival in the industry also make new entrants reluctant to go into in the market. Market saturation is likewise among the barrier of entry in innovation industry. High bargaining power of providers force the players in the industry to charge as low costs as possible and this can just be accomplished by production performance. Brand-new companies, in majority cases, lack the production effectiveness, hence increasing the dangers for entryway in the innovation industry.

Competitive Analysis

Samsung's high item diversity offers it distinction from its rivals. It is among the 3 top brands by market share. Unlikely to its close rivals including Sony, Intel and Nokia, who focus majority on a single item category with Sony focusing on consumer electronics, Nokia on cell phones and Intel on chips, Samsung had a huge R&D costs on all of its product categories which enable the company to make prospective income from sales of nearly all of its products. (See Exhibition) However, due to the broad product range the business faces high variety of competitors.

The business ranks first in 4 item categories i.e. DRAM Chips, LCD Displays, Big Screen TVs and Microwave, in terms of worldwide market share, among 8 various product categories. Samsung was the international leader in producing DRAM, SRAM and NAND flash chips. Samsung revenues from chips was less than Intel however its profits from chips was growing quicker than Intel and has actually grown close to the revenue levels of Intel, as provided in the case Exhibition 2.

Together with the chips Samsung mobile market was also thriving at a high rate than its rivals i.e. Motorola and Nokia. Samsung's cellular phone's sales growth was 51% as compare to Motorola with just 4% and Nokia with no sales growth. The significant reson behind Samsung's high development despite of greater rates than Nokia and Motorola was the business's high-end quality cellular phone.

Samsung was likewise reaping the benefits from increasing market share of high-end LCDs as given in case Exhibition 3. The major factor, making the company enable to get the opportunity is its mass production at low expense. Sony was the greatest rival for Ism Analytics Case Study Help in LCD market, however, it had likewise begun joint endeavor with Samsung in 2003 for LCD producing, lessening the competitors for Samsung.

Porter's Competitive Technique

Low Expense Management technique of porter is totally carried out by Samsung the method they achieve economies of scale by enhancing their core proficiencies of production. Even to the point that their rival SONY chose to form an alliance with them to make for them, due to the fact that they were not able to compete with them on low cost. Distinction is another strategy well carried out by Samsung by continuous investment in the R&D and remaining ahead of the competition. They always bring something ingenious and new whether it's a service or an item.


Alternative Service 1

The Chief Marketing Officer (CMO) of Ism Analytics Case Study Solution would produce a brand-new brand name image by targeting the more youthful generation of the specific country. As, specifically mobile phones of Samsung are popular among the younger group.


1. It is the best strategy to develop Client Lifetime Worth (CLV) by producing a long-term relationship with consumers. Build commitment through providing value and reap the benefits for long-term, as research has revealed it is much cheaper to keep existing consumers than to bring in new ones.
2. Another pro of this option is that word of mouth spread more quickly among younger people and which in turn will bring in new customers for my products.


1. Old customers who were connected with Samsung before might not like this new image the company is trying to represent.
2 It will incur additional expenses to reposition some products and it might not even bring success as the patterns alter really rapidly amongst the younger market.

Alternative service 2.

It would be done by setting up training workshops throughout which importance of marketing will be taught and numbers will be given. Marketing environment must be created internally first as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method supporters will come out and also the opposite ones.


2. Its con can develop an extremely unhealthy environment in the workplace, as people frequently resist modification due to the fact that they fear it.

Determine the best alternative

Alternative is the finest as it plainly has more pros since when a Customer Lifetime Worth is constructed the company will benefit from it till that consumer is alive and has buying power. Plus, our target clients are the younger generation which are bound to live longer than the current old age people. Samsung's main goal is to produce loyalty amongst its consumers and make them bought it from them and even purchase their different products.

Execution Strategy

• Targeting more youthful generation through social marketing, creating a link with them like Pepsi finish with music. And set the expectations achievable and sensible.
• A team consisting of finest marketing and sales specialists need to be put together, and both views need to be taken into account prior to securing the resources required to implement the plan.
• Thorough communication of the plan should be done as it is extremely crucial for everybody to be on the exact same page to make it work.
• Tasks and timelines should be construct and communicated appropriately to each person responsible.
• The manager must utilize a dashboard which reveals the progress of all the jobs which have been done or about to be done and by whom.
• The supervisor ought to keep track of and keep a consistent look at the specific and overall performance.
Since any new trend or policy might come in due to which all the things currently planned have to be adjusted, • Everyone should be prepared to adapt midway. It's better to have contingency plans currently prepared.
• At the end of the project the supervisor ought to communicate the outcomes and if successful ought to commemorate with the team.

Spending plan

This modification the spending plan allotment of various countries and numerous supervisors were unhappy and argued however the analysis done by the program was accurate and showed figures like North America and Russia development prospective warranted a 35% allowance while they were receiving 45%. It really assisted to relatively disperse the resources and capture more clients by investing more on ads on the high growth capacity areas of the world.

Its constant investment in R&D and innovative practices have actually propelled them to new heights however for them its' just the start and they desire to be amongst the top 3 brand names in the world. Their marketing efforts must be directed towards younger market in the middle of the internal arguments about marketing and must develop Customer Life time Value as it will not just offer them advantages now but will continue to reap it till the consumer lifetime. As the expense of maintaining the customer is much more affordable than attracting a new one.