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Low K Dielectrics At Ibm 2 Case Study Solution and Analysis


Historically, the business's core clients consist of the Original Equipment Manufacturers (OEMs), which used to offer Low K Dielectrics At Ibm 2 Case Study Analysis items withtheir own brand name. Its client circle includes Original Equipment Manufacturers (OEMs), who used to offer Samsung products with their own brand name. He rearranged Samsung as a global brand and informed his divisional supervisors to comprehend marketing and its value.

Problem Declaration

Samsung's shift from a product based to a marketing company is not going as smoothly as planned.Overcoming the unwillingness of divisional supervisors to integrate marketing successfully is still a significant obstacle. Producing a consistent brand name identity throughout the whole world and utilizing marketing strategies that finest fits the regional culture is no simple job. The M-net program analysis have been truly handy in identifying the high and less possible development areas, however allotment of resources accordingly is not well received amongst the supervisors. There is no agreement among the hierarchy regarding the best suited future strategy.
Executive Summary
Situational Analysis

Low K Dielectrics At Ibm 2 Case Study Analysis efforts for building its brand name across the world was started after presenting the "new management effort" by Chairman Lee in 1993. The objective was to transform Samsung from a cheap OEM to a high value-added item service provider. To make the vision of Samsung a truth, Chairman Lee appointed Yun as a vice chairman in 1997. Yun had a quite clear picture in his mind about how Samsung can transform from a low end to a high-end item provider. He understood that change can just be done through placing Samsung as a company using high-end products and this might just be done through high level of marketing.

In spite of having a clear vision about how to develop Samsung brand name, with a prospective support of its executives, Yun faced numerous marketing obstacles in early years of its efforts.

Among the marketing difficulties for Yun was the perceptions of executives about the value of marketing. They thought about marketing and selling as very same tools and thought that quality products do not required marketing for increasing sales. As their focus towards marketing was quite low in their previous company practices, and the present marketing requirement was too much high, the space was too broader and to fill this space with incorrect understandings about marketing was rather tough for Yun.

Along with it the product range of the business was increasing with the ripening of new product ideas by the R&D sector of Samsung. Yun had a difficulty to carry out marketing planning and to produce marketing spending plans for existing as well as for brand-new items from the very beginning, and this would take a substantial time.

A huge shift would be required in current marketing expenses to construct the Samsung brand name. This would result in increased marketing expenses for Samsung and might disrupt the administration concerning increased costs, as they were reluctant to marketing expenditures formerly and an abrupt huge shiftwould make them disrupt.

Internal Analysis
SWOT Analysis

Samsung strengths lie in its huge product portfolio. Samsung has largest number of patents in the industry with total number of 15499 patents approved in United States( USP). Large amount of R&D costs has actually allowed the company to grow its product portfolio at a greater rate than its rivals. Low K Dielectrics At Ibm 2 Case Study Analysis spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its overall earnings.

Another strength of Low K Dielectrics At Ibm 2 Case Study Analysis is its capability to establish ingenious products at a continuous rate. It significant proves for the innovation and item designing of Samsung is that the business has gotten numerous awards for its development and item design.

Unlike Apple and other competitors, Samsung is focused on producing devices which can be easily incorporated with any type of open source Operating System (OS) and software. This provides Samsung an edge over Apple gadgets.
Porter's 5 Forces Analysis
Samsung's ability to produce luxury items at low cost of production is also among the significant strength of Samsung as it makes it possible for the business to catch more market by providing quality items with expense control.


Samsung's weaknesses are concealed in the company's dependence on outsourcing software for its gadgets due to company's failure in developing software application, unlike Sony. Low K Dielectrics At Ibm 2 Case Study Solution likewise has low profit margins as compare to Apple due to substantial distinction in the prices of Apple and Samsung with a much lower difference in quality.


Opportunities for Samsung lie in the growing Smartphone market and the business's efficiency in the market. It can increase its market share and earnings from mobile phone as the business is rather effective in mobile phone market. Samsung presently runs in about 80 nations and the business has an opportunity to increase its geographical growth by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the company to increase its item portfolio with a boost in its wealth.


The dynamic industry environment of technology industry pose a serious risk on Samsung's survival and require the company to invest much of its incomes share on R&D in order to make it through in the long run. The marketplace saturation in industrialized countries i.e. saturation of mobile company is likewise a big threat for the business's development in the existence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Low K Dielectrics At Ibm 2 Case Study Solution offers quality items and has a quite abundant portfolio which caters to various segments. The majority of the products remain in the leading three of their particular industries. LCD and smart phones are the greatest items of Samsung, whereas DRAM is also not far behind in contrast of them. Following is the product line of Samsung:

• Laptops.
• Smart phone.
• Ac system.
• Personal computers.
• Hard disk drives.
• Washer.
• Refrigerators.
• Cameras.
• Microwaves.
• Flash memory.


Low K Dielectrics At Ibm 2 Case Study Solution utilizes both market competitive and market skimming prices methods for its wide array of products. In competitive prices it adjusts the price according to the competitors in order to acquire advantage, whereas, it uses market skimming strategy where the item has actually an included value and by selling a couple of items it can reach break-even.


It has one of the very best supply chain networks, with retail suppliers, their own sole distributors, E commerce channels like Amazon etc. All its products are timely provided to the selling location/ provided to the customers straight in case of online order.

Vrio Analysis
It uses both offline & online channels of promotion to market their items. Paid item advertisements, social promotion and digital ads are utilizes to create awareness about Samsung products.

Value Chain Analysis.

It's an analytical structure for determining company activities that include worth or competitive benefit for the company.

Incoming Logistics.

It has one of the most efficient and efficient supply chain network and has more than 2700 providers across various industries all over the world. Practically 80% of which is based in Asia and the staying around the globe. For its incoming logistics it owns numerous logistics firms as it subsidiaries. It looks after its suppliers and produces an unified relationship with them and even reduced their payment cycles to improve this relationship even more which includes value to their chain network.


Samsung's core competency is its mass making it produces 90% of its products internal. Divided into three various divisions its operations are particularly IT & Mobile Communications, Device Solutions and Customer Electronics. It is keeping operation hubs worldwide to further add value to its value chain network.

Outbound Logistics.

Its outbound logistics system efficiency is one of the main reasons Low K Dielectrics At Ibm 2 Case Study Solution has the ability to take on Apple. Samsung's own Electronic Logitec system plays a significant function in the outbound logistics operations. It even performs the tasks of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Drawing in target client attention towards the item is done through marketing and sales to interact with them the worth and competitive advantage the item uses. Low K Dielectrics At Ibm 2 Case Study Solution marketing budget plan is continuously growing because they started their rearranging globally and will continue to do so as they are constantly seeking to broaden and invest in high prospective growth markets. The budget plan is invested in occasions, print and media ads, public relations and so on.

Samsung Service. Samsung put their clients at the top and continually make every effort to deliver unmatchable customer care requirements. As after sales service is becoming incredibly crucial to keep consumers happy and engaged, they even conduct studies through third parties to discover their client's feedback and implement it in the favorable way to reduce or if possible entirely remove their consumer problems. By adding a direct support line to call them 24 hours they have actually further increased the included worth of Low K Dielectrics At Ibm 2 Case Study Solution service.


Low K Dielectrics At Ibm 2 Case Study Analysis has actually diversified market segmentation, based upon its arrangement of large range of products to a great deal of consumers. Samsung target client sectors can be divided into 3 categories i.e. Low K Dielectrics At Ibm 2 Case Study Solution IT and Mobile Communications, Samsung Consumer Electronics and Samsung Gadget solutions.


Low K Dielectrics At Ibm 2 Case Study Help geographic division is based upon 2 criteria i.e. region and density. Samsung serves about 80 countries worldwide with its items supplied to Urban along with Backwoods of the nation. The Samsung is also growing its global presence and the business's flexibility in locating its plants encourages worldwide growth of Samsung.


The demographic segmentation of Low K Dielectrics At Ibm 2 Case Study Help is based upon gender, age, life-cycle stage and profession. Samsung produces items that can be utilized by both males and women. The target customers for Samsung IT and mobile interaction items have an age variety of 18-65 with majority at a young or newly wed life cycle phase. They are mostly staff members, students and experts. Apart from it, Samsung Consumer Electronic devices are targeted to a client sector with an age variety of 25-65. They are mostly staff members and specialists. Samsung Device Solutions are targeted at trainees, employees and professionals with an age range of 25-65.


The psychographic segmentation of Low K Dielectrics At Ibm 2 Case Study Analysis s based upon the social class and the life style of the customer. Samsung target clients on the basis of social class are mainly upper middle, middle and working class customers, as Samsung sell items like mobile phone not much cheaper i.e. Motorola along with not much pricey i.e. Apple. It supplies quality products to middle level customers at a slightly high cost than others targeting the very same segment.


Low K Dielectrics At Ibm 2 Case Study Solution majority target clients have unique behavioural characteristics. It has consumers with an ambitious, fashionable and identified character with moderate level of commitment towards the brand name. Its customers have some degree of shift towards other popular brands i.e. Apple. Most of Samsun clients want quality as well as expense control. They are attracted towards Samsung due to the fact that of its moderate prices with an extent of quality.

Quantitative analysis.

Sales of Low K Dielectrics At Ibm 2 Case Study Analysis has increased amazingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net revenue of.48 billion $ to 5.9 billion $. Digital media is the biggest selling classification of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Yes, this decision is based on the objective of Kim to target the younger audience and produce a global brand picture of the business. Whereas, the core strength of the business is presently making however long gone are those days when excellent items were offering themselves. In the existing age marketing is very crucial and companies can not be successful without it. Kim has actually currently begun to reinforce the marketing activities of Samsung and very soon it will turn into one of its core strength like making if not better.



Samsung operates styles, manufactures and offer a large portfolio of customer electronics. It runs in an exceptionally competitive environment and has successfully positioned itself as the maker of quality items. So, the response is yes.


As, stated earlier that Low K Dielectrics At Ibm 2 Case Study Analysis operates in an extremely competitive environment, which indicates all the companies have comparable items. The answer for rarity is no.


Due to the nature of the industry, it is extremely easy for rivals to comprehend the functionality of the items and quickly make their own models. Yes, Samsung is just behind IBM in signing up brand-new patents yearly, however the advantage is very short term in this industry.


Chairman Lee has totally turnaround Samsung, from going almost bankrupt during the Asian monetary crisis of 1997 to the leading 25 company worldwide. Absolutely yes there appertains company in the business and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being an international brand spread almost in every country worldwide, majority of the environments like USA, Europe, China and so on, are very conductive for its operations. Nevertheless, it faces some political pressures in less developed countries where order scenario is bad. Latin American, African and some Asian nations fall in this classification, where political instability do have an impact on Low K Dielectrics At Ibm 2 Case Study Analysis operations.


Purchasing power of consumers is vital for companies like Samsung to grow and be successful. Emerging markets like India, middle-eastern nations and so on supply development chances, whereas, due to economic crisis even the clients of industrialized countries suffer terribly. For this reason it is very essential for the company to watch on the ongoing economic scenario of the country prior to getting in the market.


Multinational business have to face different social and cultural issues throughout its operations in a foreign nation. Samsung has likewise faced many issues however have actually embraced to the local environments of most of the nations remarkably well. It has tailored its items, practices, policies and so on accordingly in order to be successful.


With an annual expense of 2.4 billion dollars in Research & Development, and with continuous innovative product launches, Low K Dielectrics At Ibm 2 Case Study Analysis is one of the top ingenious companies of the world. With a clear objective to be ahead of the rest when it pertains to technological improvements, Samsung has increased to the no 25 of the top successful companies of the world.


Each country has their own laws and policies, being an international company Samsung have to strictly follow those laws in their jurisdictions. Failure to do so, will lead to major legal effects. So, it needs to study or employ a regional law specialist prior to beginning its operations in a specific nation.


With the rising awareness among consumers about the ethical & ecological offenses of business, Samsung needs to make sure that it follows all the security guidelines. Environmental damages, ethical misbehaviors are not appropriate and in some countries the effects can be very severe. On the other hand it has to do some Corporate Social Obligation practices to reveal the residents that it appreciates their environment and individuals.

Porter's 5 Forces

Danger of Replacement

Threat of substitution for Samsung's each item category is rather considerable. Running in an exceptionally dynamic industry lead the business to deal with a high risk of replacement. Elements for high risk of replacement for Low K Dielectrics At Ibm 2 Case Study Solution Smartphone include the presence of high number of suppliers and Market saturation in industrialized nations, which make the cost of switching for customers almost zero. Substitution dangers for Samsung visual display depend on the altering lifestyle of customers. Customers can switch to viewing visuals in your home towards outside activities. Along with it, Samsung printing options items are threatened by the increasing tourist attraction of consumers towards cloud storage.

Competition Among Existing Companies:

The rivaly among Samsung and its close rivals is extreme. The major factor behind this is the technique of market saturation in numerous number of product categories, requiring Samsung to introduce more innovative functions in existing products and new ingenious items to maintain its development. Other factor for the intense rivalry amongst the competitors is the little item distinction amongst the products. The popular players in the innovation market are quite knowledgeable about the significance of R&D costs for their survival and are facing a race of marketing and R&D spending, to capture the market. The major rivals for Low K Dielectrics At Ibm 2 Case Study Solution samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competition rivalry results in the fluctuating market shares which can be seen in Exhibit F.

Bargaining Power of Suppliers:

Low K Dielectrics At Ibm 2 Case Study Analysis has a vast supply chain including about 2700 suppliers across the world.( Samsung Sustainability Report, 2016) Provider's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of prospective size and worth. These big orders enable Samsung to work out costs with its providers. Due to incapability of Samsung to construct its own software application, it has to outsource its software advancement to Google, which ends up being a potential provider of software for Samsung, resulting in high bargaining power of Google. Although, in most of cases Samsung has a power to work out prices, but it supply considerable costs to its providers to develop a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Purchasers:

Bargaining power of buyers for numerous number of item categories of Samsung is intense. One of the aspect leading to the extreme bargaining power is the availability of large number of competitors in nearly each product classification i.e. competitors of Samsung Smart device, with a really little distinction. The high schedule of providers of Smart devices with minimum distinction, make the changing cost for buyers practically absolutely no, thus increasing the bargaining power of buyers. Market saturation in most of the product classifications also make the bargaining power of purchasers more extreme in for Low K Dielectrics At Ibm 2 Case Study Help. In spite of igh bargaining power Samsung is rather efficient in selling its products at a higher price than much of its competitors, due to high-end quality item and a fair brand image.

Danger of New Entrants:

Danger of new entrants for Low K Dielectrics At Ibm 2 Case Study Solution is rather low. Along with it, requirement of substantial know-how and research and development expenditures for survival in the market likewise make new entrants reluctant to enter in the market. Market saturation is likewise one of the barrier of entry in innovation industry.

Competitive Analysis

Samsung's high product diversification provides it differentiation from its rivals. Unlikely to its close rivals consisting of Sony, Intel and Nokia, who focus bulk on a single item classification with Sony focusing on customer electronics, Nokia on cell phones and Intel on chips, Low K Dielectrics At Ibm 2 Case Study Solution had a huge R&D spending on all of its product categories which allow the business to make possible income from sales of nearly all of its products.

The company ranks initially in 4 product categories i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave, in terms of worldwide market share, amongst 8 various product classifications. Samsung was the global leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Samsung revenues from chips was less than Intel but its incomes from chips was growing faster than Intel and has grown near the income levels of Intel, as given in the case Display 2.

In addition to the chips Samsung mobile market was also flourishing at a high rate than its competitors i.e. Motorola and Nokia. Samsung's mobile phone's sales development was 51% as compare to Motorola with only 4% and Nokia with no sales development. The significant reson behind Samsung's high development despite of higher rates than Nokia and Motorola was the business's high-end quality cellular phone.

Samsung was likewise profiting from increasing market share of luxury LCDs as given in case Exhibition 3. The significant factor, making the business enable to get the opportunity is its mass production at low expense. Sony was the biggest rival for Low K Dielectrics At Ibm 2 Case Study Analysis in LCD market, however, it had likewise started joint endeavor with Samsung in 2003 for LCD manufacturing, decreasing the competition for Samsung.

Porter's Competitive Method

Low Cost Leadership strategy of porter is fully executed by Samsung the method they accomplish economies of scale by strengthening their core competencies of production. Even to the point that their rival SONY chose to form an alliance with them to make for them, because they were not able to compete with them on low cost. Differentiation is another method well executed by Samsung by constant investment in the R&D and staying ahead of the competition. They always bring something ingenious and new whether it's a product or a service.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Low K Dielectrics At Ibm 2 Case Study Solution would produce a brand-new brand image by targeting the more youthful generation of the specific nation. As, particularly cellphones of Samsung are preferred among the more youthful group.


1. It is the very best technique to develop Consumer Lifetime Value (CLV) by developing a long-lasting relationship with customers. Build loyalty through delivering value and reap the benefits for long-lasting, as research has revealed it is much cheaper to keep present consumers than to attract new ones.
2. Another pro of this alternative is that word of mouth spread quicker among more youthful individuals and which in turn will generate brand-new consumers for my products.


1. Old customers who were related to Samsung before might not like this brand-new image the company is trying to portray.
2 It will incur further costs to rearrange some items and it may not even bring success as the patterns alter extremely rapidly among the younger market.

Alternative solution 2.

It would be done by organizing training workshops during which importance of marketing will be taught and numbers will be offered. Marketing environment should be developed internally initially as real marketing starts inside the corporation.


1. Its pro will be that all the marketing method fans will come out and likewise the opposite ones.


2. Its con can produce a really unhealthy environment in the office, as people frequently resist modification since they fear it.

Determine the very best alternative

Alternative is the finest as it plainly has more pros since once a Client Life time Worth is built the business will profit from it till that client is alive and has acquiring power. Plus, our target clients are the more youthful generation which are bound to live longer than the existing aging individuals. Samsung's main objective is to develop loyalty amongst its customers and make them redeemed it from them and even purchase their various products.

Application Strategy

• Targeting more youthful generation through social marketing, creating a relate to them like Pepsi make with music. And set the expectations realistic and attainable.
• A team including best marketing and sales professionals need to be put together, and both views should be taken into account before securing the resources required to carry out the strategy.
• Thorough interaction of the strategy should be done as it is extremely crucial for everybody to be on the exact same page to make it work.
• Jobs and timelines need to be construct and communicated appropriately to each person responsible.
• The supervisor ought to use a control panel which reveals the progress of all the jobs which have actually been done or about to be done and by whom.
• The manager must keep track of and keep a continuous examine the private and general efficiency.
Because any brand-new trend or policy might come in due to which all the things already planned have actually to be adjusted, • Everyone must be willing to adapt midway. It's better to have contingency strategies already prepared.
• At the end of the campaign the manager ought to communicate the outcomes and if effective must celebrate with the group.

Budget plan

The M-net program revealed compelling analysis about the high and low growth prospective locations and just how much advertising budget plan ought to be assigned appropriately. This modification the spending plan allowance of various nations and lots of managers were unhappy and argued but the analysis done by the program was precise and revealed figures like North America and Russia development potential warranted a 35% allocation while they were receiving 45%. Whereas, China and Europe need to be getting 42% however were rather provided 31%. It truly assisted to relatively disperse the resources and record more clients by investing more on ads on the high growth potential regions of the world.

Its continuous financial investment in R&D and ingenious practices have moved them to brand-new heights but for them its' just the start and they want to be amongst the leading 3 brands in the world. Their marketing efforts ought to be directed towards more youthful group amid the internal arguments about marketing and ought to create Customer Life time Value as it will not just provide them advantages now however will continue to reap it till the consumer life time. As the cost of keeping the client is much more affordable than attracting a brand-new one.