Low K Dielectrics At Ibm 2 Harvard Case Study Solution

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Low K Dielectrics At Ibm 2 Case Study Solution & Analysis


Historically, the business's core customers consist of the Original Equipment Manufacturers (OEMs), which used to sell Low K Dielectrics At Ibm 2 Case Study Help products withtheir own brand name. Its client circle includes Original Devices Manufacturers (OEMs), who utilized to offer Organization items with their own brand name. He rearranged Company as an international brand and educated his divisional supervisors to understand marketing and its value.

Issue Statement

Org's shift from an item based to a marketing company is not going as efficiently as planned.Overcoming the unwillingness of divisional supervisors to include marketing effectively is still a significant difficulty. Producing a constant brand name identity throughout the entire world and employing marketing techniques that best fits the regional culture is no easy job.
Executive Summary
Situational Analysis

Yun had a quite clear image in his mind about how Low K Dielectrics At Ibm 2 Case Study Analysis can change from a low end to a high end item service provider. He understood that improvement can only be done through placing Business as a business using high-end products and this could just be done through high level of marketing.

In spite of having a clear vision about how to develop Enterprise brand name, with a potential assistance of its executives, Yun faced numerous marketing obstacles in early years of its efforts.

Among the marketing obstacles for Yun was the perceptions of executives about the value of marketing. They considered marketing and selling as exact same tools and thought that quality products do not needed marketing for increasing sales. As their focus towards marketing was rather low in their previous service practices, and the present marketing requirement was excessive high, the gap was too broader and to fill this space with wrong perceptions about marketing was rather tough for Yun.

As specified above, marketing focus was extremely low in previous practices, therefore there were no correct marketing budget plans for each of the product on the portfolio. There was no marketing preparation done for the existing products. Along with it the item range of the company was increasing with the ripening of new item ideas by the R&D sector of Company. Yun had an obstacle to carry out marketing preparation and to produce marketing budget plans for existing in addition to for new items from the very beginning, and this would take a big time.

A big shift would be required in present marketing expenses to construct the Low K Dielectrics At Ibm 2 Case Study Solution brand name. This would lead to increased marketing expenditures for Organization and might disturb the administration relating to increased expenses, as they were reluctant to marketing expenditures previously and an abrupt huge shiftwould make them disrupt. This could lead to declining executive assistance for worldwide marketing. In this circumstance, Yun deals with a challenge for justifying increased marketing expenses by showing the long term worth of huge marketing expenses.

Internal Analysis
SWOT Analysis

Corp strengths depend on its huge product portfolio. Corp has biggest number of patents in the industry with total number of 15499 patents granted in US( USP). Large quantity of R&D costs has made it possible for the company to grow its product portfolio at a higher rate than its competitors. Low K Dielectrics At Ibm 2 Case Study Solution spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its overall earnings.

Another strength of Low K Dielectrics At Ibm 2 Case Study Help is its ability to establish innovative items at a continuous rate. It major proves for the development and product developing of Company is that the business has actually gotten many awards for its innovation and product style.

Unlike Apple and other rivals, Org is concentrated on producing gadgets which can be quickly incorporated with any type of open source Os (OS) and software. This supplies Corp an edge over Apple gadgets.
Porter's 5 Forces Analysis
Org's ability to produce high-end products at low expense of production is also among the significant strength of Venture as it allows the business to capture more market by supplying quality items with cost control.

Weak points

Corp's weaknesses are concealed in the company's reliance on outsourcing software for its devices due to business's failure in establishing software, unlike Sony. Low K Dielectrics At Ibm 2 Case Study Solution also has low revenue margins as compare to Apple due to big distinction in the rates of Apple and Corp with a much lesser distinction in quality.


Opportunities for Org lie in the growing Smart device market and the business's efficiency in the market. It can increase its market share and earnings from cell phone as the company is rather effective in cell phone market. Corporation presently runs in about 80 nations and the business has a chance to increase its geographical expansion by moving towards more emerging markets outside Asia. Org can move towards acquisitions to get patents. It would allow the business to increase its product portfolio with an increase in its wealth.


The vibrant market environment of innovation industry pose an extreme threat on Business's survival and force the company to invest much of its incomes share on R&D in order to survive in the long run. The market saturation in industrialized countries i.e. saturation of mobile business is also a huge hazard for the business's development in the presence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Enterprise uses quality products and has a rather abundant portfolio which caters to various sections. LCD and mobile phones are the biggest products of Organization, whereas DRAM is likewise not far behind in contrast of them.

• Laptops.
• Cellphone.
• Air conditioning system.
• Computer.
• Hard drives.
• Washing machines.
• Fridges.
• Electronic cameras.
• Microwaves.
• Flash memory.


Low K Dielectrics At Ibm 2 Case Study Help uses both market competitive and market skimming pricing methods for its variety of products. In competitive prices it adjusts the cost according to the competitors in order to get advantage, whereas, it utilizes market skimming strategy where the product has actually an added worth and by offering a few products it can reach break-even.


It has among the very best supply chain networks, with retail distributors, their own sole suppliers, E commerce channels like Amazon etc. All its products are prompt provided to the selling place/ delivered to the consumers directly in case of online order.

Vrio Analysis
It uses both offline & online channels of promo to market their products. Paid product advertisements, social promo and digital ads are uses to produce awareness about Corp items.

Worth Chain Analysis.

It's an analytical structure for recognizing organisation activities that add worth or competitive benefit for the company.

Incoming Logistics.

It has among the most effective and efficient supply chain network and has over 2700 providers throughout numerous markets around the world. Almost 80% of which is based in Asia and the remaining around the globe. For its incoming logistics it owns numerous logistics companies as it subsidiaries. It cares for its suppliers and produces an unified relationship with them and even lowered their payment cycles to boost this relationship even more which includes value to their chain network.


Corp's core competency is its mass producing it produces 90% of its products internal. Divided into 3 different divisions its operations are namely IT & Mobile Communications, Gadget Solutions and Consumer Electronics. It is maintaining operation hubs worldwide to further add worth to its value chain network.

Outbound Logistics.

Its outgoing logistics system performance is one of the main reasons Low K Dielectrics At Ibm 2 Case Study Solution has the ability to take on Apple. Corp's own Electronic Logitec system plays a significant role in the outgoing logistics operations. It even carries out the jobs of collection of payment, settling insurance claims, etc. on behalf of Org.

Marketing and Sales.

Attracting target customer attention towards the product is done through marketing and sales to interact with them the worth and competitive advantage the product uses. Low K Dielectrics At Ibm 2 Case Study Solution advertising budget is continuously rising because they began their repositioning worldwide and will continue to do so as they are constantly aiming to invest and broaden in high possible growth markets. The budget plan is spent on events, print and media ads, public relations and so on.

Company Service. Organization put their consumers at the top and continuously aim to provide unmatchable customer support requirements. As after sales service is ending up being very crucial to keep clients pleased and engaged, they even conduct surveys through 3rd parties to find out their client's feedback and implement it in the positive way to minimize or if possible entirely remove their customer problems. By including a direct support line to call them 24 hours they have actually even more increased the included worth of Low K Dielectrics At Ibm 2 Case Study Solution service.


Low K Dielectrics At Ibm 2 Case Study Solution has diversified market segmentation, based upon its provision of vast array of products to a great deal of customers. Organization target customer segments can be divided into 3 categories i.e. Low K Dielectrics At Ibm 2 Case Study Solution IT and Mobile Communications, Corp Consumer Electronic Devices and Business Gadget solutions.


Low K Dielectrics At Ibm 2 Case Study Analysis geographic division is based upon 2 requirements i.e. region and density. Company serves about 80 nations worldwide with its products offered to Urban in addition to Backwoods of the country. The Venture is also growing its global presence and the company's flexibility in finding its plants motivates international expansion of Business.


The demographic division of Low K Dielectrics At Ibm 2 Case Study Help is based upon gender, age, life-cycle stage and occupation. Corp produces products that can be used by both women and males. The target clients for Venture IT and mobile interaction products have an age variety of 18-65 with majority at a young or freshly married life process stage. They are mostly employees, trainees and specialists. Apart from it, Corporation Consumer Electronic devices are targeted to a customer sector with an age variety of 25-65. They are mainly employees and experts. Corp Device Solutions are targeted at trainees, workers and experts with an age variety of 25-65.


The psychographic segmentation of Low K Dielectrics At Ibm 2 Case Study Solution s based upon the social class and the lifestyle of the customer. Organization target consumers on the basis of social class are generally upper middle, middle and working class consumers, as Business offer items like cell phones very little cheaper i.e. Motorola as well as very little costly i.e. Apple. It offers quality products to middle level consumers at a somewhat high rate than others targeting the very same sector.


Low K Dielectrics At Ibm 2 Case Study Solution majority target clients have special behavioural characteristics. It has consumers with an ambitious, fashionable and determined character with moderate level of loyalty towards the brand. Its customers have some degree of shift towards other popular brands i.e. Apple. Most of Business consumers want quality along with expense control. They are drawn in towards Corp because of its moderate costs with a degree of quality.

Quantitative analysis.

Sales of Corp has actually increased amazingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net revenue of.48 billion $ to 5.9 billion $. It has also minimized its financial obligation from 15 billion $ to 4.6 billion $. Digital media is the largest selling classification of Org with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Earnings/ sales are increasing but net earnings is not increasing accordingly because of the high overhead cost. New growths and working with's were the primary factor of the boost in the overhead expenses, with china currently not providing any earnings to Corp, however there is so much capacity in the current market with 75 % yet to be checked out.

Qualitative analysis.

Yes, this decision is based upon the objective of Kim to target the younger audience and develop an international brand name image of the business. Whereas, the core strength of the company is currently producing but long gone are those days when excellent items were selling themselves. In the current age marketing is very essential and business can not be successful without it. Kim has currently started to enhance the marketing activities of Company and soon it will become one of its core strength like producing if not much better.



Organization runs designs, produces and sell a huge portfolio of consumer electronics. It operates in an exceptionally competitive environment and has actually successfully placed itself as the maker of quality items. The answer is yes.


As, stated previously that Low K Dielectrics At Ibm 2 Case Study Analysis operates in a highly competitive environment, which implies all the companies have comparable items. The response for rarity is no.


Due to the nature of the market, it is very easy for rivals to understand the performance of the items and quickly make their own designs. Yes, Organization is only behind IBM in signing up new patents each year, however the advantage is extremely short-term in this market.


Chairman Lee has totally turn-around Org, from going nearly bankrupt throughout the Asian financial crisis of 1997 to the leading 25 business on the planet. Absolutely yes there is proper company in the business and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being an international brand spread nearly in every country worldwide, bulk of the environments like USA, Europe, China etc., are really conductive for its operations. However, it deals with some political pressures in less industrialized nations where law and order circumstance is not good. Latin American, African and some Asian countries fall in this classification, where political instability do have a result on Low K Dielectrics At Ibm 2 Case Study Solution operations.


Purchasing power of customers is essential for business like Company to grow and prosper. Emerging markets like India, middle-eastern nations and so on provide growth opportunities, whereas, due to economic crisis even the clients of developed nations suffer badly. Hence it is extremely essential for the company to keep an eye on the ongoing economic situation of the nation before entering the marketplace.


Multinational business need to face various social and cultural concerns throughout its operations in a foreign country. Corp has also dealt with numerous issues however have adopted to the local environments of most of the nations extremely well. It has customized its items, practices, policies and so on accordingly in order to achieve success.


With a yearly expenditure of 2.4 billion dollars in Research & Advancement, and with continuous innovative product launches, Low K Dielectrics At Ibm 2 Case Study Solution is among the leading ingenious business of the world. With a clear objective to be ahead of the rest when it concerns technological improvements, Organization has risen to the no 25 of the top successful business of the world.


Each country has their own laws and policies, being an international business Organization need to strictly follow those laws in their jurisdictions. Failure to do so, will lead to major legal repercussions. It has to study or hire a local law expert before beginning its operations in a particular country.


With the increasing awareness amongst customers about the ecological & ethical infractions of business, Organization needs to guarantee that it follows all the security standards. Environmental damages, ethical misbehaviors are not acceptable and in some countries the repercussions can be very serious. On the other hand it needs to do some Business Social Obligation practices to reveal the locals that it appreciates their environment and individuals.

Porter's 5 Forces

Hazard of Alternative

Danger of substitution for Business's each product classification is quite significant. Running in an exceptionally vibrant industry lead the business to face a high danger of replacement. Elements for high risk of substitution for Low K Dielectrics At Ibm 2 Case Study Help Mobile phone include the presence of high variety of providers and Market saturation in industrialized countries, which make the expense of changing for customers almost absolutely no. Replacement threats for Business visual display depend on the changing life style of consumers. Consumers can switch to seeing visuals in your home towards outside activities. Along with it, Enterprise printing solutions items are threatened by the increasing destination of clients towards cloud storage.

Rivalry Amongst Existing Firms:

The rivaly amongst Company and its close competitors is intense. The significant reason behind this is the approach of market saturation in various variety of item classifications, requiring Corporation to introduce more ingenious features in existing products and new innovative items to maintain its growth. Other factor for the intense rivalry amongst the rivals is the little item distinction amongst the products. The prominent players in the technology market are rather aware of the significance of R&D spending for their survival and are facing a race of marketing and R&D spending, to capture the market. The major rivals for Low K Dielectrics At Ibm 2 Case Study Help samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competitors rivalry leads to the varying market shares which can be seen in Exhibition F.

Bargaining Power of Suppliers:

Low K Dielectrics At Ibm 2 Case Study Help has a vast supply chain consisting of about 2700 suppliers across the world.( Corporation Sustainability Report, 2016) Supplier's bargaining power for Business is low as Enterprise runs economies of scale and its orders are of prospective size and worth. These big orders allow Corporation to negotiate costs with its suppliers. However, due to incapability of Low K Dielectrics At Ibm 2 Case Study Analysis to construct its own software application, it needs to outsource its software development to Google, which becomes a potential provider of software application for Org, leading to high bargaining power of Google. In many of Low K Dielectrics At Ibm 2 Case Study Help has a power to negotiate prices, but it provide considerable costs to its suppliers to construct a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Market saturation in many of the item classifications likewise make the bargaining power of purchasers more intense in for Corp. In spite of igh bargaining power Enterprise is rather capable of offering its products at a higher rate than much of its competitors, due to high end quality product and a reasonable brand name image.

Hazard of New Entrants:

Threat of new entrants for Low K Dielectrics At Ibm 2 Case Study Help is rather low. Along with it, requirement of big expertise and research and advancement expenditures for survival in the market also make brand-new entrants reluctant to enter in the market. Market saturation is likewise one of the barrier of entry in technology market.

Competitive Analysis

Corporation's high item diversification provides it distinction from its rivals. It is among the 3 top brands by market share. Unlikely to its close competitors including Sony, Intel and Nokia, who focus majority on a single item category with Sony concentrating on customer electronics, Nokia on mobile phone and Intel on chips, Business had a big R&D spending on all of its product classifications which enable the company to earn prospective profits from sales of practically all of its products. (See Display) However, due to the wide item range the company deals with high number of competitors.

The business ranks first in 4 item categories i.e. DRAM Chips, LCD Displays, Cinema Televisions and Microwave, in terms of global market share, amongst 8 different product categories. Org was the international leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Business earnings from chips was less than Intel but its profits from chips was growing much faster than Intel and has grown near the revenue levels of Intel, as given in the case Exhibit 2.

In addition to the chips Business mobile market was likewise thriving at a high rate than its competitors i.e. Motorola and Nokia. Corp's mobile phone's sales growth was 51% as compare to Motorola with only 4% and Nokia with zero sales growth. The significant reson behind Corp's high growth despite of greater prices than Nokia and Motorola was the business's high-end quality mobile phone.

Venture was likewise reaping the benefits from increasing market share of high end LCDs as given up case Exhibition 3. The significant factor, making the company enable to obtain the opportunity is its mass production at low cost. Sony was the most significant competitor for Low K Dielectrics At Ibm 2 Case Study Help in LCD market, nevertheless, it had actually likewise begun joint endeavor with Enterprise in 2003 for LCD making, minimizing the competitors for Business.

Porter's Competitive Method

Low Expense Management method of porter is fully executed by Org the method they accomplish economies of scale by strengthening their core proficiencies of production. Even to the point that their rival SONY decided to form an alliance with them to produce for them, since they were not able to take on them on low expense. Differentiation is another method well implemented by Organization by continuous investment in the R&D and remaining ahead of the competitors. They constantly bring something brand-new and innovative whether it's a service or an item.


Alternative Service 1

The Chief Marketing Officer (CMO) of Low K Dielectrics At Ibm 2 Case Study Help would develop a brand-new brand name image by targeting the younger generation of the specific country. As, specifically mobile phones of Business are popular amongst the younger market.


1. It is the best strategy to construct Consumer Life time Worth (CLV) by developing a long-lasting relationship with consumers. Build loyalty through delivering worth and profit for long-term, as research has showed it is more affordable to retain present clients than to attract new ones.
2. Another pro of this option is that word of mouth spread faster among more youthful people and which in turn will bring in new clients for my items.


1. Old customers who were connected with Venture before may not like this brand-new image the company is trying to represent.
2 It will incur additional expenditures to reposition some products and it might not even bring success as the trends change extremely rapidly among the more youthful demographic.

Alternative option 2.

It would be done by organizing training workshops throughout which value of marketing will be taught and numbers will be offered. Marketing environment must be produced internally first as real marketing begins inside the corporation.


1. Its pro will be that all the marketing technique advocates will come out and also the opposite ones.


2. Its con can develop a really unhealthy environment in the work environment, as people typically withstand change since they fear it.

Determine the very best option

Alternative is the best as it clearly has more pros because once a Consumer Life time Value is built the business will benefit from it till that client is alive and has purchasing power. Plus, our target clients are the more youthful generation which are bound to live longer than the present aging people. Nonetheless, Enterprise's primary objective is to develop commitment among its customers and make them repurchase it from them and even purchase their various items also.

Application Strategy

• Targeting younger generation through social marketing, developing a link with them like Pepsi finish with music. And set the expectations sensible and possible.
• A team consisting of finest marketing and sales experts must be assemble, and both views should be taken into consideration prior to securing the resources needed to execute the strategy.
• Thorough communication of the strategy ought to be done as it is really essential for everybody to be on the exact same page to make it work.
• Tasks and timelines should be build and communicated accordingly to each individual accountable.
• The supervisor should use a control panel which shows the development of all the tasks which have been done or about to be done and by whom.
• The manager need to keep track of and keep a consistent check on the individual and general efficiency.
Due to the fact that any brand-new trend or policy may come in due to which all the things already planned have actually to be adjusted, • Everyone should be ready to adapt midway. It's better to have contingency plans already prepared.
• At the end of the campaign the manager must interact the outcomes and if successful need to commemorate with the team.

Budget plan

The M-net program exposed engaging analysis about the low and high growth potential areas and how much marketing spending plan should be allocated appropriately. This modification the budget plan allocation of lots of managers and various nations were dissatisfied and argued but the analysis done by the program was precise and showed figures like The United States and Canada and Russia growth prospective merited a 35% allowance while they were receiving 45%. Whereas, China and Europe need to be getting 42% however were instead offered 31%. It actually helped to relatively disperse the resources and capture more clients by spending more on advertisements on the high development capacity regions of the world.

Its continuous financial investment in R&D and ingenious practices have propelled them to new heights however for them its' only the start and they desire to be among the leading 3 brands in the world. Their marketing efforts ought to be directed towards more youthful market in the middle of the internal arguments about marketing and need to develop Customer Life time Worth as it will not just give them benefits now but will continue to gain it till the consumer lifetime. As the expense of keeping the customer is much more affordable than bring in a new one.