Lowell General Physician Hospital Organization Harvard Case Study Solution

Home >> Hrm >> Lowell General Physician Hospital Organization

Lowell General Physician Hospital Organization Case Study Solution and Analysis


Historically, the business's core customers consist of the Original Equipment Manufacturers (OEMs), which utilized to offer Lowell General Physician Hospital Organization Case Study Analysis products withtheir own brand name. Its customer circle includes Original Devices Manufacturers (OEMs), who utilized to sell Venture items with their own brand name. He rearranged Organization as an international brand and informed his divisional supervisors to understand marketing and its importance.

Issue Statement

Business's shift from a product based to a marketing business is not going as efficiently as planned.Overcoming the reluctance of divisional supervisors to incorporate marketing effectively is still a significant obstacle. Creating a consistent brand name identity across the whole world and employing marketing methods that best fits the local culture is no easy task. The M-net program analysis have actually been actually helpful in figuring out the high and less prospective development locations, however allotment of resources appropriately is not well gotten amongst the supervisors. There is no agreement amongst the hierarchy relating to the very best matched future technique.
Executive Summary
Situational Analysis

Yun had a quite clear image in his mind about how Lowell General Physician Hospital Organization Case Study Help can transform from a low end to a high end product service provider. He understood that transformation can only be done through placing Venture as a business using high-end products and this might only be done through high level of marketing.

In spite of having a clear vision about how to develop Company brand, with a potential support of its executives, Yun dealt with a number of marketing difficulties in early years of its efforts.

Among the marketing difficulties for Yun was the perceptions of executives about the worth of marketing. They considered marketing and selling as same tools and believed that quality products do not needed marketing for increasing sales. As their focus towards marketing was quite low in their previous company practices, and the current marketing requirement was too much high, the gap was too larger and to fill this space with incorrect perceptions about marketing was rather tough for Yun.

As specified above, marketing focus was very low in previous practices, therefore there were no proper marketing spending plans for each of the product on the portfolio. There was no marketing preparation done for the existing products. In addition to it the item variety of the company was increasing with the ripening of new product concepts by the R&D sector of Corporation. Yun had a challenge to carry out marketing planning and to produce marketing spending plans for existing as well as for new items from the very beginning, and this would take a big time.

A huge shift would be needed in present marketing expenditures to build the Corporation brand name. This would result in increased marketing expenses for Company and might interrupt the administration concerning increased expenses, as they were hesitant to marketing expenditures formerly and an unexpected big shiftwould make them interrupt.

Internal Analysis
SWOT Analysis

Org strengths depend on its big item portfolio. Enterprise has largest number of patents in the market with total variety of 15499 patents given in United States( USP). Large quantity of R&D costs has made it possible for the business to grow its product portfolio at a higher rate than its competitors. Lowell General Physician Hospital Organization Case Study Solution spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its overall earnings.

Another strength of Lowell General Physician Hospital Organization Case Study Solution is its ability to develop ingenious products at a continuous rate. It major proves for the innovation and item creating of Venture is that the company has actually gotten many awards for its innovation and item design.

Unlike Apple and other rivals, Business is focused on producing devices which can be quickly integrated with any type of open source Operating System (OS) and software application. This supplies Venture an edge over Apple devices.
Porter's 5 Forces Analysis
Company's capability to produce high end items at low cost of production is also one of the significant strength of Organization as it makes it possible for the company to record more market by offering quality items with cost control.

Weak points

Lowell General Physician Hospital Organization Case Study Analysis weak points are concealed in the business's reliance on outsourcing software application for its gadgets due to business's inability in establishing software, unlike Sony. Corporation also has low earnings margins as compare to Apple due to huge difference in the rates of Apple and Organization with a much lower difference in quality. The diverse focus of the company due to a great deal of items in its portfolio, result in the less efficient production and make the business not able to charge higher prices like Apple. The business is also ineffective in handling its patents and often deals with the problem of patent offense.


Opportunities for Lowell General Physician Hospital Organization Case Study Analysis lie in the growing Smart device market and the business's performance in the market. Enterprise presently runs in about 80 countries and the business has an opportunity to increase its geographical expansion by moving towards more emerging markets outside Asia.


The dynamic market environment of innovation industry pose a severe risk on Business's survival and require the business to invest much of its profits share on R&D in order to make it through in the long run. The market saturation in industrialized nations i.e. saturation of mobile company is also a huge danger for the business's growth in the presence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Lowell General Physician Hospital Organization Case Study Analysis uses quality products and has a quite abundant portfolio which accommodates various segments. The majority of the products are in the top 3 of their particular markets. LCD and smart phones are the most significant products of Company, whereas DRAM is also not far behind in contrast of them. Following is the product line of Venture:

• Laptops.
• Mobile phones.
• Ac system.
• Desktop computer.
• Hard disks.
• Washer.
• Fridges.
• Video cameras.
• Microwaves.
• Flash memory.


Lowell General Physician Hospital Organization Case Study Help uses both market competitive and market skimming prices strategies for its variety of items. In competitive pricing it changes the price according to the competition in order to get advantage, whereas, it utilizes market skimming strategy where the product has actually an included worth and by offering a couple of products it can reach break-even.


It has among the very best supply chain networks, with retail distributors, their own sole distributors, E commerce channels like Amazon and so on. All its items are timely provided to the selling place/ provided to the customers directly in case of online order.

Vrio Analysis
It wasn't a popular business beyond Korea up until 1993. But the management effort taken by their CEO has pressed them to market more efficiently outside the borders and now it has actually entered the league of top 25 companies worldwide in simply 9 years. This is an exceptional achievement regardless of the continuous arguments among the supervisors about embracing marketing practices. It uses both offline & online channels of promo to market their products. Paid product ads, social promo and digital ads are utilizes to produce awareness about Company items.

Value Chain Analysis.

It's an analytical structure for determining company activities that include worth or competitive advantage for the company.

Incoming Logistics.

For its incoming logistics it owns different logistics companies as it subsidiaries. It looks after its providers and produces an unified relationship with them and even lowered their payment cycles to improve this relationship further which adds worth to their chain network.


Enterprise's core proficiency is its mass manufacturing it produces 90% of its products in-house. Divided into 3 different departments its operations are particularly IT & Mobile Communications, Device Solutions and Customer Electronics. It is keeping operation hubs worldwide to even more add worth to its value chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is one of the primary factors Lowell General Physician Hospital Organization Case Study Help is able to compete with Apple. Enterprise's own Electronic Logitec system plays a significant role in the outbound logistics operations. It even performs the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Org.

Marketing and Sales.

Attracting target consumer attention towards the product is done through marketing and sales to interact with them the value and competitive benefit the product provides. Lowell General Physician Hospital Organization Case Study Solution marketing budget is continuously on the rise given that they began their repositioning worldwide and will continue to do so as they are continually wanting to invest and broaden in high possible development markets. The spending plan is invested in occasions, print and media advertisements, public relations etc.

Company Service. Org put their customers at the top and continuously aim to deliver unmatchable customer service requirements. As after sales service is ending up being exceptionally important to keep consumers delighted and engaged, they even carry out studies through third parties to discover their consumer's feedback and implement it in the favorable method to lower or if possible completely eliminate their client concerns. By including a direct support line to call them 24 hr they have further increased the included worth of Lowell General Physician Hospital Organization Case Study Analysis service.


Lowell General Physician Hospital Organization Case Study Help has diversified market segmentation, based upon its provision of wide range of items to a great deal of consumers. Venture target customer sections can be divided into 3 categories i.e. Lowell General Physician Hospital Organization Case Study Solution IT and Mobile Communications, Business Consumer Electronics and Corporation Device solutions.


Lowell General Physician Hospital Organization Case Study Analysis geographic segmentation is based upon two requirements i.e. area and density. Corp serves about 80 countries worldwide with its items offered to Urban in addition to Rural areas of the nation. The Company is likewise growing its international existence and the company's versatility in finding its plants motivates international expansion of Business.


Corporation produces items that can be utilized by both women and males. The target clients for Corp IT and mobile communication products have an age range of 18-65 with bulk at a young or recently married life cycle phase. Apart from it, Corporation Customer Electronic devices are targeted to a customer section with an age range of 25-65.


The psychographic segmentation of Lowell General Physician Hospital Organization Case Study Solution s based upon the social class and the lifestyle of the consumer. Enterprise target clients on the basis of social class are generally upper middle, middle and working class consumers, as Enterprise sell products like cell phones very little cheaper i.e. Motorola in addition to not much pricey i.e. Apple. It supplies quality items to middle level consumers at a somewhat high rate than others targeting the exact same segment.


Lowell General Physician Hospital Organization Case Study Help bulk target consumers have unique behavioural qualities. They are drawn in towards Enterprise due to the fact that of its moderate costs with a degree of quality.

Quantitative analysis.

Sales of Lowell General Physician Hospital Organization Case Study Solution has increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. Digital media is the biggest selling category of Org with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Yes, this choice is based upon the mission of Kim to target the more youthful audience and develop a global brand image of the company. Whereas, the core strength of the company is currently making however long gone are those days when good products were selling themselves. In the existing age marketing is extremely essential and business can not be successful without it. Kim has currently begun to strengthen the marketing activities of Venture and very soon it will become one of its core strength like producing if not better.



Organization operates styles, makes and sell a huge portfolio of consumer electronic devices. It operates in an incredibly competitive environment and has actually effectively positioned itself as the maker of quality items. So, the response is yes.


As, stated earlier that Lowell General Physician Hospital Organization Case Study Help operates in a highly competitive environment, which indicates all the business have similar products. So, the answer for rarity is no.


Due to the nature of the market, it is very easy for competitors to understand the performance of the products and quickly make their own models. Yes, Business is just behind IBM in registering new patents yearly, but the advantage is very short term in this industry.


Chairman Lee has entirely turnaround Business, from going nearly bankrupt during the Asian monetary crisis of 1997 to the top 25 company on the planet. Definitely yes there is proper company in the company and the results speak for themselves.

External Environmental Analysis

PESTLE Analysis


Being a multinational brand name spread practically in every country worldwide, majority of the environments like USA, Europe, China and so on, are extremely conductive for its operations. It faces some political pressures in less industrialized nations where law and order scenario is not great. Latin American, African and some Asian countries fall in this classification, where political instability do have an effect on Lowell General Physician Hospital Organization Case Study Solution operations.


Buying power of consumers is crucial for business like Enterprise to be successful and grow. Emerging markets like India, middle-eastern countries and so on supply development opportunities, whereas, due to economic crisis even the clients of industrialized countries suffer severely. It is very important for the business to keep an eye on the continuous economic circumstance of the country before entering the market.


International business have to deal with numerous social and cultural problems during its operations in a foreign nation. Corp has actually likewise faced many concerns however have embraced to the local environments of the majority of the countries exceptionally well. It has customized its products, practices, policies and so on appropriately in order to succeed.


With an annual expense of 2.4 billion dollars in Research study & Development, and with continuous innovative product launches, Lowell General Physician Hospital Organization Case Study Analysis is one of the top innovative companies of the world. With a clear mission to be ahead of the rest when it pertains to technological advancements, Organization has risen to the no 25 of the leading successful companies of the world.


Each country has their own laws and policies, being a multinational company Company have to strictly follow those laws in their jurisdictions. Failure to do so, will lead to severe legal effects. So, it needs to study or employ a regional law expert before beginning its operations in a specific nation.


With the increasing awareness among customers about the ecological & ethical violations of companies, Venture has to guarantee that it follows all the security guidelines. Ecological damages, ethical misconducts are not acceptable and in some nations the repercussions can be extremely serious. On the other hand it needs to do some Corporate Social Responsibility practices to reveal the residents that it cares about their environment and individuals.

Porter's Five Forces

Threat of Alternative

Hazard of substitution for Company's each product category is quite considerable. Running in a very dynamic market lead the company to deal with a high risk of replacement. Factors for high danger of alternative for Lowell General Physician Hospital Organization Case Study Analysis Smart device include the presence of high number of suppliers and Market saturation in developed countries, which make the expense of changing for customers practically absolutely no. Substitution risks for Org visual screen lie in the changing life style of customers. Customers can switch to watching visuals at home towards outside activities. Together with it, Venture printing solutions products are threatened by the increasing attraction of customers towards cloud storage.

Competition Amongst Existing Companies:

The rivaly amongst Org and its close rivals is extreme. The significant factor behind this is the technique of market saturation in different number of product categories, forcing Corp to introduce more innovative features in existing items and brand-new ingenious items to preserve its development. Other element for the intense competition amongst the rivals is the little product differentiation amongst the products. The prominent players in the innovation market are quite familiar with the importance of R&D costs for their survival and are encountering a race of marketing and R&D spending, to record the marketplace. The major rivals for Lowell General Physician Hospital Organization Case Study Analysis samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competition rivalry results in the fluctuating market shares which can be seen in Exhibition F.

Bargaining Power of Suppliers:

Lowell General Physician Hospital Organization Case Study Solution has a vast supply chain consisting of about 2700 suppliers across the world.( Business Sustainability Report, 2016) Provider's bargaining power for Company is low as Enterprise runs economies of scale and its orders are of potential size and worth. These big orders allow Organization to negotiate rates with its suppliers. Due to incapability of Org to build its own software application, it has to outsource its software application advancement to Google, which becomes a prospective supplier of software for Enterprise, resulting in high bargaining power of Google. Although, in the majority of cases Enterprise has a power to work out costs, but it provide significant rates to its providers to build a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Purchasers:

Haggling power of buyers for different variety of product categories of Corp is intense. One of the aspect causing the extreme bargaining power is the accessibility of large number of competitors in nearly each product category i.e. competitors of Corporation Smartphone, with an extremely little distinction. The high accessibility of suppliers of Smart devices with minimum differentiation, make the switching cost for buyers almost zero, thus increasing the bargaining power of buyers. Market saturation in the majority of the product classifications also make the bargaining power of purchasers more extreme in for Lowell General Physician Hospital Organization Case Study Analysis. In spite of igh bargaining power Organization is rather capable of selling its items at a higher cost than much of its rivals, due to luxury quality product and a reasonable brand name image.

Risk of New Entrants:

Hazard of brand-new entrants for Company is quite low. Among the major element for low risk of brand-new entrants is the high competitors in the industry. The requirement of big amount of capital to enter in the marketplace is also among the prospective barrier to entry. Together with it, requirement of big competence and research and advancement expenses for survival in the industry likewise make brand-new entrants reluctant to go into in the market. Market saturation is likewise one of the barrier of entry in technology market. High bargaining power of suppliers force the players in the industry to charge as low rates as possible and this can just be achieved by production effectiveness. New companies, in majority cases, do not have the production effectiveness, for this reason increasing the risks for entryway in the innovation market.

Competitive Analysis

Organization's high item diversification supplies it differentiation from its rivals. Unlikely to its close rivals including Sony, Intel and Nokia, who focus majority on a single item category with Sony focusing on consumer electronics, Nokia on cell phones and Intel on chips, Lowell General Physician Hospital Organization Case Study Analysis had a big R&D costs on all of its item classifications which make it possible for the company to earn prospective earnings from sales of practically all of its items.

The business ranks initially in 4 product categories i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave ovens, in regards to worldwide market share, amongst 8 various product classifications. Org was the global leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Corp revenues from chips was less than Intel but its earnings from chips was growing faster than Intel and has grown near to the earnings levels of Intel, as given up the case Exhibit 2.

In addition to the chips Org mobile market was also thriving at a high rate than its competitors i.e. Motorola and Nokia. Business's mobile phone's sales development was 51% as compare to Motorola with only 4% and Nokia with zero sales development. The significant reson behind Corp's high growth despite of higher rates than Nokia and Motorola was the business's high-end quality cellular phone.

Org was likewise profiting from increasing market share of luxury LCDs as given up case Exhibition 3. The significant factor, making the business enable to obtain the chance is its mass production at low expense. Sony was the biggest competitor for Lowell General Physician Hospital Organization Case Study Solution in LCD market, however, it had also started joint venture with Org in 2003 for LCD manufacturing, decreasing the competition for Company.

Porter's Competitive Technique

Low Cost Leadership technique of porter is completely implemented by Org the way they accomplish economies of scale by reinforcing their core competencies of manufacturing. Even to the point that their rival SONY decided to form an alliance with them to make for them, because they were not able to compete with them on low expense. Differentiation is another method well implemented by Org by continuous financial investment in the R&D and remaining ahead of the competitors. They always bring something innovative and new whether it's an item or a service.


Alternative Service 1

The Chief Marketing Officer (CMO) of Lowell General Physician Hospital Organization Case Study Analysis would develop a brand-new brand image by targeting the younger generation of the specific nation. As, specifically cellphones of Company are popular among the more youthful demographic.


1. It is the best method to develop Client Lifetime Value (CLV) by developing a long-lasting relationship with clients. Build loyalty through providing value and reap the benefits for long-term, as research study has showed it is more affordable to retain current customers than to bring in brand-new ones.
2. Another pro of this alternative is that word of mouth spread quicker amongst younger individuals and which in turn will bring in brand-new consumers for my items.


1. Old customers who were connected with Org before may not like this new image the business is trying to portray.
2 It will sustain further expenditures to reposition some items and it may not even bring success as the trends change really rapidly amongst the younger market.

Alternative service 2.

It would be done by setting up training workshops throughout which significance of marketing will be taught and numbers will be provided. Marketing environment need to be produced internally first as real marketing begins inside the corporation.


1. Its pro will be that all the marketing technique supporters will come out and also the opposite ones.


2. Its con can develop a really unhealthy environment in the office, as people typically withstand change due to the fact that they fear it.

Recognize the best option

Option is the best as it clearly has more pros because as soon as a Client Lifetime Worth is constructed the company will benefit from it till that consumer is alive and has purchasing power. Plus, our target consumers are the more youthful generation which are bound to live longer than the existing old age people. Organization's primary objective is to create commitment among its consumers and make them bought it from them and even buy their various items.

Implementation Strategy

• Targeting younger generation through social marketing, developing a relate to them like Pepsi finish with music. And set the expectations possible and reasonable.
• A group including best marketing and sales specialists should be assemble, and both views should be taken into consideration before protecting the resources required to execute the strategy.
• Thorough interaction of the plan must be done as it is very essential for everybody to be on the very same page to make it work.
• Tasks and timelines need to be build and communicated accordingly to each person accountable.
• The supervisor should utilize a control panel which reveals the progress of all the tasks which have been done or about to be done and by whom.
• The supervisor should keep track of and keep a consistent examine the overall and individual efficiency.
• Everyone need to want to adapt midway since any new pattern or policy might can be found in due to which all the important things currently planned need to be adjusted. It's better to have contingency strategies currently prepared.
• At the end of the project the supervisor need to interact the results and if effective must celebrate with the team.

Spending plan

This modification the spending plan allotment of numerous managers and different countries were dissatisfied and argued however the analysis done by the program was accurate and revealed figures like North America and Russia development prospective warranted a 35% allotment while they were getting 45%. It truly assisted to relatively disperse the resources and record more customers by spending more on advertisements on the high development potential regions of the world.

Lowell General Physician Hospital Organization Case Study Analysis is a top 25 business worldwide now and prepares to get ahead of Sony who sits currently at no. 20. Its constant financial investment in R&D and innovative practices have propelled them to new heights however for them its' just the start and they want to be among the top 3 brand names in the world. They completely turn-around from almost declaring bankruptcy during the Asian Financial Crisis to a world popular brand name, known for quality and innovation. Their worth chain and their core competency their production ability, along-with international brand image building have seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With additional expansion in China and other emerging markets those numbers will only increase further in the future. Their marketing efforts must be directed towards younger market amidst the internal arguments about marketing and must produce Client Lifetime Worth as it will not only provide advantages now but will continue to gain it till the consumer life time. As the expense of maintaining the customer is more affordable than attracting a new one.