Loyal3 Own What You Love Harvard Case Study Solution

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Loyal3 Own What You Love Case Study Solution & Analysis


Loyal3 Own What You Love Case Study Solution is a widely known global brand name in technology market, founded in 1938 by Lee Byung Chul, in South Korea. Loyal3 Own What You Love deals in large number of product classifications including Semiconductors, Telecom, Digital Media, Digital Appliances and much more other electronic products. Historically, the company's core consumers consist of the Original Equipment Manufacturers (OEMs), which utilized to offer Samsung items withtheir own brand name. Till early 1990s, the core proficiency of Samsung lie in its low price offerings than its competitors by making existing products at economies of scale. Its client circle consists of Original Devices Manufacturers (OEMs), who utilized to offer Loyal3 Own What You Love Case Study Analysis products with their own brand name. Samsung was not simply understood outside Korea. There were likewise no or little interest in developing the trademark name internationally. Marketing spending plan was controlled by production department with a prime focus on offering cheap products.During the 1997 Asian Financial Crisis the company nearly got insolvent, but with the Vision of Chairman Lee it totally turn its fortune around and in 2002 was listed the top 25 most valuable company in the world. When Kim was hired as a Chief Marketing Officer in 2000 the business was not even listed. He rearranged Samsung as a worldwide brand name and informed his divisional supervisors to comprehend marketing and its significance. Now their objective is to reach the top 10 by 2005.

Issue Declaration

Samsung's transition from a product based to a marketing business is not going as smoothly as planned.Overcoming the hesitation of divisional managers to integrate marketing efficiently is still a significant difficulty. Developing a consistent brand name identity throughout the entire world and using marketing methods that best fits the regional culture is no simple job. The M-net program analysis have actually been really useful in determining the high and less possible development areas, but allowance of resources accordingly is not well gotten among the supervisors. There is no agreement among the hierarchy relating to the best suited future technique.
Executive Summary
Situational Analysis

Loyal3 Own What You Love Case Study Solution efforts for building its trademark name across the world was started after introducing the "brand-new management initiative" by Chairman Lee in 1993. The objective was to change Samsung from a low-cost OEM to a high value-added product supplier. To make the vision of Samsung a truth, Chairman Lee designated Yun as a vice chairman in 1997. Yun had a rather clear photo in his mind about how Samsung can change from a low end to a high end item service provider. He knew that transformation can just be done through placing Samsung as a business providing high-end products and this could only be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand, with a prospective support of its executives, Yun faced a number of marketing difficulties in early years of its efforts.

One of the marketing obstacles for Yun was the understandings of executives about the worth of marketing. They considered marketing and selling as same tools and thought that quality products do not needed marketing for increasing sales. As their focus towards marketing was quite low in their previous service practices, and the present marketing requirement was too much high, the gap was too larger and to fill this space with wrong perceptions about marketing was quite tough for Yun.

Along with it the item variety of the business was increasing with the ripening of brand-new item ideas by the R&D sector of Samsung. Yun had an obstacle to perform marketing planning and to create marketing spending plans for existing as well as for new items from the very start, and this would take a substantial time.

A huge shift would be needed in current marketing expenditures to construct the Loyal3 Own What You Love Case Study Analysis brand name. This would lead to increased marketing expenditures for Samsung and could interrupt the administration concerning increased expenditures, as they hesitated to marketing expenses previously and an abrupt big shiftwould make them interrupt. This could lead to declining executive support for international marketing. In this situation, Yun deals with an obstacle for justifying increased marketing costs by showing the long term worth of big marketing expenditures.

Internal Analysis
SWOT Analysis

Loyal3 Own What You Love Case Study Solution strengths lie in its big item portfolio. Samsung has largest number of patents in the industry with total number of 15499 patents approved in US( USP).

Another strength of Loyal3 Own What You Love Case Study Analysis is its capability to establish innovative items at a continuous rate. It major proves for the development and item designing of Samsung is that the business has actually gotten numerous awards for its innovation and product design.

Unlike Apple and other rivals, Samsung is concentrated on producing devices which can be quickly integrated with any type of open source Operating System (OS) and software. This provides Samsung an edge over Apple devices.
Porter's 5 Forces Analysis
Samsung's ability to produce high end products at low expense of production is likewise one of the major strength of Samsung as it enables the business to catch more market by offering quality products with expense control.

Weak points

Loyal3 Own What You Love Case Study Analysis weak points are hidden in the business's reliance on outsourcing software for its devices due to company's failure in establishing software, unlike Sony. Samsung also has low earnings margins as compare to Apple due to huge difference in the prices of Apple and Samsung with a much lower distinction in quality. The diverse focus of the company due to a great deal of items in its portfolio, result in the less efficient production and make the business not able to charge higher rates like Apple. The business is also inefficient in handling its patents and often faces the problem of patent offense.


Opportunities for Loyal3 Own What You Love Case Study Help lie in the growing Smart device market and the business's efficiency in the market. Samsung presently runs in about 80 nations and the company has a chance to increase its geographical growth by moving towards more emerging markets outside Asia.


The dynamic industry environment of technology market pose a severe risk on Samsung's survival and require the business to invest much of its revenues share on R&D in order to endure in the long run. The market saturation in developed countries i.e. saturation of mobile company is likewise a huge risk for the business's development in the presence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Samsung offers quality items and has a rather rich portfolio which caters to various sections. LCD and mobile phones are the most significant products of Samsung, whereas DRAM is likewise not far behind in contrast of them.

• Laptops.
• Mobile phones.
• Ac system.
• Personal computers.
• Hard disk drives.
• Washer.
• Fridges.
• Video cameras.
• Microwaves.
• Flash memory.


Loyal3 Own What You Love Case Study Help uses both market competitive and market skimming prices strategies for its wide variety of products. In competitive pricing it adjusts the rate according to the competitors in order to gain benefit, whereas, it utilizes market skimming method where the item has an included value and by offering a couple of items it can reach break-even.


It has one of the best supply chain networks, with retail suppliers, their own sole suppliers, E commerce channels like Amazon etc. All its products are timely supplied to the selling location/ delivered to the consumers straight in case of online order.

Vrio Analysis
It wasn't a popular company outside of Korea until 1993. But the management effort taken by their CEO has pushed them to market more effectively outside the borders and now it has entered the league of top 25 companies worldwide in simply 9 years. This is a remarkable achievement in spite of the ongoing arguments amongst the supervisors about adopting marketing practices. It utilizes both offline & online channels of promo to market their products. Paid product ads, social promotion and digital ads are uses to produce awareness about Samsung items.

Worth Chain Analysis.

It's an analytical structure for identifying service activities that add value or competitive advantage for the company.

Incoming Logistics.

It has one of the most effective and effective supply chain network and has more than 2700 suppliers across numerous markets all over the world. Nearly 80% of which is based in Asia and the staying all over the world. For its inbound logistics it owns various logistics companies as it subsidiaries. It takes care of its providers and creates an unified relationship with them and even minimized their payment cycles to improve this relationship further which includes value to their chain network.


Samsung's core competency is its mass producing it produces 90% of its products in-house. Divided into 3 various departments its operations are particularly IT & Mobile Communications, Gadget Solutions and Consumer Electronic Devices. It is maintaining operation centers worldwide to even more add worth to its worth chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is one of the primary factors Loyal3 Own What You Love Case Study Solution is able to compete with Apple. Samsung's own Electronic Logitec system plays a significant function in the outbound logistics operations. It even carries out the tasks of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Drawing in target client attention towards the product is done through marketing and sales to communicate with them the worth and competitive benefit the product uses. Loyal3 Own What You Love Case Study Solution advertising budget plan is continuously rising because they began their rearranging globally and will continue to do so as they are continuously aiming to broaden and invest in high possible development markets. The budget is invested in occasions, print and media advertisements, public relations etc.

Samsung put their clients at the top and continuously make every effort to deliver unmatchable client service standards. By adding a direct support line to call them 24 hours they have further increased the added value of Samsung service.


Loyal3 Own What You Love Case Study Solution has actually diversified market division, based upon its provision of wide range of items to a great deal of consumers. Samsung target consumer sections can be divided into 3 classifications i.e. Loyal3 Own What You Love Case Study Help IT and Mobile Communications, Samsung Consumer Electronics and Samsung Device solutions.


Loyal3 Own What You Love Case Study Analysis geographic division is based upon two criteria i.e. region and density. Samsung serves about 80 nations worldwide with its items provided to Urban in addition to Backwoods of the country. The Samsung is also growing its global presence and the company's versatility in finding its plants encourages international growth of Samsung.


Samsung produces items that can be used by both females and males. The target customers for Samsung IT and mobile interaction items have an age variety of 18-65 with majority at a young or newly wed life cycle stage. Apart from it, Samsung Customer Electronic devices are targeted to a consumer sector with an age variety of 25-65.


The psychographic segmentation of Loyal3 Own What You Love Case Study Solution s based upon the social class and the life style of the consumer. Samsung target customers on the basis of social class are primarily upper middle, middle and working class clients, as Samsung sell products like cellular phone very little less expensive i.e. Motorola as well as very little expensive i.e. Apple. It supplies quality products to middle level customers at a slightly high rate than others targeting the very same section.


Loyal3 Own What You Love Case Study Analysis bulk target consumers have special behavioural characteristics. It has customers with an enthusiastic, stylish and determined personality with moderate level of commitment towards the brand name. Its clients have some degree of shift towards other renowned brands i.e. Apple. Most of Samsun consumers desire quality along with expense control. They are attracted towards Samsung due to the fact that of its moderate costs with a degree of quality.

Quantitative analysis.

Sales of Samsung has actually increased remarkably from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. It has also reduced its financial obligation from 15 billion $ to 4.6 billion $. Digital media is the largest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Incomes/ sales are increasing however net profit is not increasing accordingly due to the fact that of the high overhead cost. New expansions and hiring's were the main factor of the increase in the overhead expenses, with china presently not supplying any profit to Samsung, however there is a lot potential in the current market with 75 % yet to be explored.

Qualitative analysis.

Whereas, the core strength of the company is currently making however long gone are those days when great products were selling themselves. Kim has already started to enhance the marketing activities of Samsung and very quickly it will become one of its core strength like manufacturing if not better.



Samsung runs designs, makes and offer a huge portfolio of customer electronic devices. It operates in an incredibly competitive environment and has successfully positioned itself as the maker of quality items. The response is yes.


As, said previously that Loyal3 Own What You Love Case Study Solution runs in an extremely competitive environment, which indicates all the companies have similar items. The answer for rarity is no.


Due to the nature of the industry, it is very easy for competitors to understand the performance of the items and easily make their own designs. Yes, Samsung is only behind IBM in registering new patents every year, but the advantage is very short-term in this market.


Chairman Lee has completely turnaround Samsung, from going nearly insolvent throughout the Asian financial crisis of 1997 to the leading 25 company in the world. Absolutely yes there appertains company in the company and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand spread practically in every nation worldwide, bulk of the environments like U.S.A., Europe, China etc., are extremely conductive for its operations. It deals with some political pressures in less industrialized countries where law and order scenario is not good. Latin American, African and some Asian countries fall in this classification, where political instability do have an effect on Loyal3 Own What You Love Case Study Solution operations.


Buying power of consumers is important for companies like Samsung to grow and succeed. Emerging markets like India, middle-eastern countries and so on offer development opportunities, whereas, due to economic crisis even the customers of developed countries suffer badly. It is extremely crucial for the company to keep an eye on the continuous economic circumstance of the nation before getting in the market.


International companies need to face different social and cultural problems throughout its operations in a foreign country. Samsung has also dealt with many concerns however have actually embraced to the local environments of most of the nations extremely well. It has customized its products, practices, policies etc. accordingly in order to be successful.


With an annual expenditure of 2.4 billion dollars in Research study & Advancement, and with continuous ingenious product launches, Loyal3 Own What You Love Case Study Solution is one of the leading ingenious business of the world. With a clear objective to be ahead of the rest when it pertains to technological advancements, Samsung has increased to the no 25 of the leading successful business of the world.


Each country has their own laws and policies, being a multinational business Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will lead to severe legal effects. It has to study or work with a local law professional before starting its operations in a particular country.


With the rising awareness amongst consumers about the environmental & ethical infractions of companies, Samsung needs to make sure that it follows all the safety standards. Ecological damages, ethical misconducts are not acceptable and in some nations the repercussions can be extremely severe. On the other hand it has to do some Corporate Social Obligation practices to reveal the residents that it appreciates their environment and individuals.

Porter's 5 Forces

Threat of Substitution

Risk of replacement for Samsung's each product category is quite considerable. Running in an exceptionally vibrant market lead the business to face a high danger of substitution. Factors for high hazard of substitution for Loyal3 Own What You Love Case Study Help Smart device consist of the existence of high number of suppliers and Market saturation in industrialized countries, which make the cost of changing for customers nearly absolutely no. Alternative threats for Samsung visual display lie in the altering life style of clients. Consumers can switch to viewing visuals in the house towards outside activities. Together with it, Samsung printing options products are threatened by the increasing attraction of customers towards cloud storage.

Rivalry Amongst Existing Firms:

The rivaly among Samsung and its close rivals is extreme. The major reason behind this is the method of market saturation in numerous number of item classifications, requiring Samsung to introduce more innovative functions in existing items and brand-new ingenious products to keep its development. The significant competitors for Loyal3 Own What You Love Case Study Analysis samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO etc.

Loyal3 Own What You Love Case Study Help has a large supply chain consisting of about 2700 suppliers throughout the world.( Samsung Sustainability Report, 2016) Provider's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of possible size and worth. These substantial orders make it possible for Samsung to work out rates with its providers. Due to incapability of Samsung to construct its own software application, it has to outsource its software advancement to Google, which becomes a possible provider of software for Samsung, resulting in high bargaining power of Google. Although, in the majority of cases Samsung has a power to negotiate costs, but it offer considerable rates to its providers to construct a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Negotiating power of purchasers for various variety of item categories of Samsung is extreme. Among the element leading to the intense bargaining power is the availability of a great deal of rivals in almost each item category i.e. competitors of Samsung Smartphone, with an extremely little distinction. The high schedule of providers of Smartphones with minimum distinction, make the switching cost for buyers practically zero, for this reason increasing the bargaining power of purchasers. Market saturation in most of the item categories also make the bargaining power of buyers more extreme in for Loyal3 Own What You Love Case Study Solution. In spite of igh bargaining power Samsung is rather efficient in selling its products at a higher cost than much of its rivals, due to high end quality item and a reasonable brand image.

Hazard of New Entrants:

Risk of brand-new entrants for Loyal3 Own What You Love Case Study Solution is rather low. Along with it, requirement of huge expertise and research study and development expenditures for survival in the industry likewise make new entrants reluctant to enter in the market. Market saturation is likewise one of the barrier of entry in technology industry.

Competitive Analysis

Samsung's high item diversity provides it distinction from its competitors. Unlikely to its close rivals including Sony, Intel and Nokia, who focus majority on a single item category with Sony focusing on customer electronics, Nokia on cell phones and Intel on chips, Loyal3 Own What You Love Case Study Help had a big R&D spending on all of its product classifications which make it possible for the business to make prospective earnings from sales of practically all of its items.

The company ranks first in 4 item classifications i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave, in terms of global market share, amongst 8 different product categories. Samsung was the international leader in making DRAM, SRAM and NAND flash chips. Although, Samsung earnings from chips was less than Intel however its earnings from chips was growing much faster than Intel and has grown near to the revenue levels of Intel, as given in the case Exhibit 2.

Together with the chips Samsung mobile market was also thriving at a high rate than its competitors i.e. Motorola and Nokia. Samsung's cell phone's sales development was 51% as compare to Motorola with only 4% and Nokia with absolutely no sales growth. The significant reson behind Samsung's high growth despite of higher prices than Nokia and Motorola was the business's high-end quality cell phones.

Samsung was also reaping the benefits from increasing market share of luxury LCDs as given in case Exhibit 3. The major factor, making the company make it possible for to obtain the chance is its mass production at low expense. Sony was the most significant competitor for Loyal3 Own What You Love Case Study Help in LCD market, nevertheless, it had actually also started joint endeavor with Samsung in 2003 for LCD producing, reducing the competitors for Samsung.

Porter's Competitive Method

Low Cost Management technique of porter is completely implemented by Samsung the way they attain economies of scale by reinforcing their core proficiencies of production. Even to the point that their rival SONY chose to form an alliance with them to produce for them, because they were unable to compete with them on low cost. Differentiation is another strategy well executed by Samsung by constant investment in the R&D and remaining ahead of the competition. They always bring something innovative and brand-new whether it's an item or a service.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Loyal3 Own What You Love Case Study Analysis would create a brand-new brand name image by targeting the more youthful generation of the specific nation. As, especially mobile phones of Samsung are incredibly popular among the more youthful market.


1. It is the best method to develop Customer Life time Value (CLV) by creating a long-term relationship with consumers. Build commitment through providing worth and reap the benefits for long-term, as research has revealed it is much cheaper to keep present consumers than to bring in new ones.
2. Another pro of this option is that word of mouth spread faster among more youthful individuals and which in turn will bring in new clients for my products.


1. Old clients who were associated with Samsung before may not like this new image the business is trying to depict.
2 It will sustain further expenditures to rearrange some products and it may not even bring success as the trends change extremely rapidly amongst the younger group.

Alternative option 2.

Samsung has actually made manufacturing its core competency for the most part of their business and due to which its supervisors are not afraid to completely step out of their comfort zone. It would be done by arranging training workshops during which value of marketing will be taught and numbers will be given. Failure to get the passing ratings will get demoted. Marketing environment should be developed internally initially as real marketing starts inside the corporation.


1. Its pro will be that all the marketing method fans will come out and also the opposite ones.


2. Its con can develop a really unhealthy environment in the workplace, as people frequently resist change because they fear it.

Recognize the best alternative

Very first option is the best as it plainly has more pros since once a Client Lifetime Worth is constructed the company will profit from it till that customer is alive and has purchasing power as well. Plus, our target consumers are the more youthful generation which are bound to live longer than the existing old age people. Samsung's main objective is to produce loyalty amongst its consumers and make them redeemed it from them and even purchase their various products.

Application Strategy

• Targeting more youthful generation through social marketing, developing a link with them like Pepsi do with music. And set the expectations realistic and attainable.
• A group consisting of best marketing and sales specialists must be assemble, and both views should be taken into account prior to securing the resources required to implement the strategy.
• Thorough interaction of the strategy ought to be done as it is extremely important for everyone to be on the exact same page to make it work.
• Tasks and timelines should be develop and communicated appropriately to each person responsible.
• The manager must utilize a control panel which shows the development of all the tasks which have been done or about to be done and by whom.
• The manager must keep track of and keep a continuous look at the private and overall performance.
• Everyone should be willing to adapt midway because any new pattern or policy may be available in due to which all the things currently prepared need to be changed. It's much better to have contingency plans already prepared.
• At the end of the project the supervisor need to interact the results and if effective ought to commemorate with the team.

Budget plan

This modification the budget plan allotment of many supervisors and various nations were dissatisfied and argued however the analysis done by the program was precise and revealed figures like North America and Russia development possible merited a 35% allocation while they were receiving 45%. It truly assisted to fairly distribute the resources and catch more clients by investing more on ads on the high growth capacity areas of the world.

Loyal3 Own What You Love Case Study Help is a leading 25 company worldwide now and prepares to get ahead of Sony who sits currently at no. 20. Its constant investment in R&D and innovative practices have actually propelled them to brand-new heights however for them its' just the start and they wish to be among the top 3 brands in the world. They totally turn-around from almost declaring bankruptcy during the Asian Financial Crisis to a world popular brand, known for quality and development. Their worth chain and their core proficiency their manufacturing capability, along-with global brand image structure have actually seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With additional expansion in China and other emerging markets those numbers will just increase further in the future. Their marketing efforts need to be directed towards more youthful demographic in the middle of the internal arguments about marketing and ought to produce Customer Life time Value as it will not just give them benefits now but will continue to enjoy it till the client lifetime. As the cost of keeping the customer is much cheaper than drawing in a new one.