Mandarin Oriental Hotel Group A Harvard Case Study Analysis

Home >> Hrm >> Mandarin Oriental Hotel Group A

Mandarin Oriental Hotel Group A Case Study Solution and Analysis


Mandarin Oriental Hotel Group A Case Study Help is a popular global brand name in technology industry, founded in 1938 by Lee Byung Chul, in South Korea. Mandarin Oriental Hotel Group A deals in a great deal of product classifications consisting of Semiconductors, Telecom, Digital Media, Digital Appliances and much more other electronic items. Historically, the business's core consumers consist of the Original Equipment Manufacturers (OEMs), which used to sell Corp items withtheir own brand name. Till early 1990s, the core proficiency of Venture depend on its low price offerings than its competitors by producing existing products at economies of scale. Its customer circle consists of Original Equipment Manufacturers (OEMs), who used to sell Mandarin Oriental Hotel Group A Case Study Solution items with their own brand. Organization was not simply understood outside Korea. There were likewise no or little interest in developing the brand name worldwide. Marketing budget plan was managed by production department with a prime focus on offering inexpensive products.During the 1997 Asian Financial Crisis the business practically got bankrupt, however with the Vision of Chairman Lee it entirely turn its fortune around and in 2002 was noted the top 25 most valuable company in the world. When Kim was employed as a Chief Marketing Officer in 2000 the company was not even noted. He rearranged Business as a worldwide brand and educated his divisional managers to comprehend marketing and its value. Now their goal is to arrive 10 by 2005.

Issue Statement

Business's transition from an item based to a marketing business is not going as smoothly as planned.Overcoming the reluctance of divisional supervisors to include marketing effectively is still a significant challenge. Creating a consistent brand name identity across the whole world and utilizing marketing techniques that finest fits the local culture is no easy task.
Executive Summary
Situational Analysis

Mandarin Oriental Hotel Group A Case Study Analysis efforts for building its brand name throughout the world was begun after presenting the "new management initiative" by Chairman Lee in 1993. The objective was to change Venture from a low-cost OEM to a high value-added product company. To make the vision of Company a truth, Chairman Lee designated Yun as a vice chairman in 1997. Yun had a quite clear image in his mind about how Enterprise can change from a low end to a high-end product service provider. He knew that change can just be done through placing Corporation as a company using high-end items and this might only be done through high level of marketing.

In spite of having a clear vision about how to construct Company brand name, with a possible assistance of its executives, Yun dealt with numerous marketing obstacles in early years of its efforts.

One of the marketing difficulties for Yun was the understandings of executives about the worth of marketing. They thought about marketing and selling as very same tools and thought that quality products do not required marketing for increasing sales. As their focus towards marketing was rather low in their previous company practices, and the current marketing requirement was too much high, the gap was too broader and to fill this space with wrong perceptions about marketing was rather challenging for Yun.

As stated above, marketing focus was very low in previous practices, therefore there were no correct marketing budget plans for each of the item on the portfolio. There was no marketing preparation provided for the existing products. Together with it the product range of the company was increasing with the ripening of new item concepts by the R&D sector of Org. Yun had a challenge to perform marketing preparation and to produce marketing budget plans for existing along with for brand-new products from the very start, and this would take a substantial time.

A huge shift would be required in current marketing expenses to construct the Company brand name. This would result in increased marketing expenditures for Venture and could interrupt the administration regarding increased costs, as they were unwilling to marketing expenditures formerly and an unexpected huge shiftwould make them disrupt.

Internal Analysis
SWOT Analysis

Mandarin Oriental Hotel Group A Case Study Solution strengths lie in its huge product portfolio. Corp has largest number of patents in the market with overall number of 15499 patents granted in United States( USP).

Another strength of Mandarin Oriental Hotel Group A Case Study Analysis is its ability to develop ingenious items at a constant rate. It significant proves for the development and product creating of Corp is that the company has received so many awards for its development and product design.

Unlike Apple and other rivals, Org is concentrated on producing devices which can be quickly incorporated with any type of open source Operating System (OS) and software application. This offers Organization an edge over Apple devices.
Porter's 5 Forces Analysis
Enterprise's capability to produce high-end items at low cost of production is likewise one of the major strength of Business as it makes it possible for the company to catch more market by offering quality products with expense control.


Mandarin Oriental Hotel Group A Case Study Solution weak points are hidden in the company's dependence on outsourcing software application for its gadgets due to business's inability in establishing software application, unlike Sony. Enterprise likewise has low profit margins as compare to Apple due to big difference in the costs of Apple and Enterprise with a much lower distinction in quality. The varied focus of the business due to a great deal of products in its portfolio, lead to the less efficient production and make the company not able to charge greater rates like Apple. The business is also ineffective in managing its patents and regularly faces the issue of patent violation.


Opportunities for Mandarin Oriental Hotel Group A Case Study Solution lie in the growing Smart device market and the company's effectiveness in the market. Enterprise presently runs in about 80 countries and the company has a chance to increase its geographical growth by moving towards more emerging markets outside Asia.


The vibrant industry environment of technology industry pose a serious danger on Corporation's survival and require the company to spend much of its earnings share on R&D in order to endure in the long run. The market saturation in industrialized countries i.e. saturation of mobile business is also a big hazard for the company's development in the existence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Corp provides quality products and has a rather abundant portfolio which caters to various segments. LCD and mobile phones are the greatest products of Corp, whereas DRAM is also not far behind in contrast of them.

• Laptops.
• Mobile phones.
• Air conditioning system.
• Desktop computer.
• Hard drives.
• Washer.
• Refrigerators.
• Cameras.
• Microwaves.
• Flash memory.


Mandarin Oriental Hotel Group A Case Study Solution uses both market competitive and market skimming rates methods for its variety of products. In competitive pricing it adjusts the cost according to the competitors in order to gain benefit, whereas, it utilizes market skimming strategy where the product has an added worth and by selling a couple of items it can reach break-even.


It has one of the very best supply chain networks, with retail distributors, their own sole distributors, E commerce channels like Amazon and so on. All its items are prompt supplied to the selling location/ provided to the customers directly in case of online order.

Vrio Analysis
It wasn't a well-known business beyond Korea till 1993. The management initiative taken by their CEO has actually pressed them to market more efficiently outside the borders and now it has actually gone into the league of top 25 business in the world in just 9 years. This is a remarkable accomplishment in spite of the ongoing arguments among the managers about adopting marketing practices. It uses both offline & online channels of promotion to market their items. Paid product advertisements, social promo and digital ads are uses to develop awareness about Venture items.

Worth Chain Analysis.

It's an analytical structure for recognizing business activities that add worth or competitive benefit for the business.

Inbound Logistics.

For its inbound logistics it owns various logistics companies as it subsidiaries. It looks after its suppliers and creates a harmonious relationship with them and even lowered their payment cycles to boost this relationship further which includes worth to their chain network.


Corp's core competency is its mass manufacturing it produces 90% of its products internal. Divided into 3 various divisions its operations are particularly IT & Mobile Communications, Gadget Solutions and Customer Electronic Devices. It is keeping operation hubs worldwide to further add value to its value chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is among the primary reasons Mandarin Oriental Hotel Group A Case Study Solution is able to take on Apple. Business's own Electronic Logitec system plays a significant role in the outbound logistics operations. It even carries out the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Company.

Marketing and Sales.

Drawing in target customer attention towards the item is done through marketing and sales to communicate with them the value and competitive advantage the product uses. Mandarin Oriental Hotel Group A Case Study Help advertising spending plan is continually increasing considering that they started their repositioning internationally and will continue to do so as they are continually seeking to invest and expand in high possible growth markets. The spending plan is invested in occasions, print and media advertisements, public relations etc.

Corporation put their consumers at the leading and continually make every effort to deliver unmatchable customer service requirements. By adding a direct support line to contact them 24 hours they have further increased the added value of Corporation service.


Mandarin Oriental Hotel Group A Case Study Help has actually diversified market division, based upon its arrangement of wide range of products to a great deal of customers. Company target consumer sections can be divided into 3 classifications i.e. Mandarin Oriental Hotel Group A Case Study Analysis IT and Mobile Communications, Organization Customer Electronic Devices and Company Gadget options.


Mandarin Oriental Hotel Group A Case Study Analysis geographic segmentation is based upon 2 requirements i.e. region and density. Business serves about 80 nations worldwide with its products provided to Urban as well as Backwoods of the nation. The Enterprise is also growing its global presence and the company's versatility in locating its plants motivates global expansion of Business.


The group division of Mandarin Oriental Hotel Group A Case Study Analysis is based upon gender, age, life-cycle phase and occupation. Corp produces products that can be used by both males and females. The target clients for Business IT and mobile communication products have an age series of 18-65 with majority at a young or freshly wed life process stage. They are mostly specialists, staff members and trainees. Apart from it, Corporation Customer Electronics are targeted to a consumer sector with an age series of 25-65. They are primarily specialists and employees. However Mandarin Oriental Hotel Group A Case Study Analysis Gadget Solutions are targeted at trainees, staff members and professionals with an age variety of 25-65.


The psychographic segmentation of Mandarin Oriental Hotel Group A Case Study Help s based upon the social class and the life style of the customer. Venture target customers on the basis of social class are mainly upper middle, middle and working class clients, as Venture sell products like cell phones very little cheaper i.e. Motorola along with very little costly i.e. Apple. It offers quality items to middle level consumers at a slightly high price than others targeting the same segment.


Mandarin Oriental Hotel Group A Case Study Analysis majority target consumers have special behavioural characteristics. It has consumers with an ambitious, stylish and identified character with moderate level of commitment towards the brand name. Its clients have some degree of shift towards other renowned brands i.e. Apple. Most of Venture customers want quality along with cost control. They are drawn in towards Corporation since of its moderate prices with a degree of quality.

Quantitative analysis.

Sales of Corp has actually increased remarkably from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. It has likewise decreased its financial obligation from 15 billion $ to 4.6 billion $. Digital media is the largest selling classification of Business with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Due to the fact that of the high overhead cost, incomes/ sales are increasing however net profit is not increasing appropriately. New expansions and employing's were the main factor of the increase in the overhead expenses, with china currently not offering any profit to Enterprise, however there is a lot capacity in the present market with 75 % yet to be explored.

Qualitative analysis.

Whereas, the core strength of the company is presently manufacturing however long gone are those days when excellent items were offering themselves. Kim has actually already started to enhance the marketing activities of Company and really soon it will end up being one of its core strength like making if not better.



Business runs styles, manufactures and sell a large portfolio of customer electronic devices. It runs in an exceptionally competitive environment and has successfully positioned itself as the maker of quality products. So, the answer is yes.


As, said earlier that Mandarin Oriental Hotel Group A Case Study Solution runs in a highly competitive environment, which implies all the business have similar products. So, the response for rarity is no.


Due to the nature of the market, it is very simple for rivals to understand the performance of the items and easily make their own models. Yes, Corp is only behind IBM in registering new patents yearly, but the benefit is extremely short term in this industry.


Chairman Lee has completely turnaround Organization, from going almost insolvent during the Asian monetary crisis of 1997 to the leading 25 business on the planet. Absolutely yes there appertains company in the company and the outcomes promote themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand spread practically in every nation worldwide, majority of the environments like USA, Europe, China etc., are extremely conductive for its operations. Nevertheless, it deals with some political pressures in less developed nations where law and order scenario is not good. Latin American, African and some Asian countries fall in this classification, where political instability do have a result on Mandarin Oriental Hotel Group A Case Study Help operations.


Buying power of customers is essential for business like Corporation to grow and prosper. Emerging markets like India, middle-eastern countries etc. supply growth chances, whereas, due to economic crisis even the clients of developed countries suffer terribly. For this reason it is extremely crucial for the business to keep an eye on the continuous financial scenario of the nation prior to going into the market.


International companies have to face various social and cultural concerns during its operations in a foreign nation. Business has likewise dealt with many concerns but have embraced to the local environments of the majority of the countries extremely well. It has actually tailored its products, practices, policies and so on appropriately in order to succeed.


With an annual expense of 2.4 billion dollars in Research study & Advancement, and with consistent innovative product launches, Mandarin Oriental Hotel Group A Case Study Solution is one of the top innovative business of the world. With a clear mission to be ahead of the rest when it pertains to technological advancements, Company has risen to the no 25 of the top effective business of the world.


Each country has their own laws and policies, being an international business Organization have to strictly follow those laws in their jurisdictions. Failure to do so, will result in serious legal consequences. It has to study or employ a regional law specialist before beginning its operations in a particular nation.


With the rising awareness amongst customers about the ecological & ethical violations of companies, Venture needs to make sure that it follows all the safety guidelines. Ecological damages, ethical misbehaviors are not acceptable and in some nations the repercussions can be really extreme. On the other hand it has to do some Business Social Duty practices to show the locals that it appreciates their environment and people.

Porter's 5 Forces

Hazard of Alternative

Danger of substitution for Business's each item category is quite substantial. Running in a very vibrant market lead the business to face a high risk of replacement. Elements for high hazard of substitution for Mandarin Oriental Hotel Group A Case Study Help Smart device consist of the presence of high number of suppliers and Market saturation in industrialized countries, which make the cost of changing for customers practically no. Substitution dangers for Organization visual display screen lie in the altering lifestyle of customers. Clients can switch to viewing visuals at home towards outside activities. Along with it, Enterprise printing solutions products are threatened by the increasing attraction of clients towards cloud storage.

Rivalry Among Existing Firms:

The rivaly among Corporation and its close competitors is extreme. The major reason behind this is the approach of market saturation in various number of item categories, requiring Organization to present more ingenious functions in existing items and brand-new ingenious items to keep its growth. The significant rivals for Mandarin Oriental Hotel Group A Case Study Solution samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO etc.

Mandarin Oriental Hotel Group A Case Study Solution has a large supply chain consisting of about 2700 providers across the world.( Org Sustainability Report, 2016) Provider's bargaining power for Venture is low as Company runs economies of scale and its orders are of prospective size and worth. These huge orders make it possible for Corp to negotiate rates with its providers. Nevertheless, due to incapability of Mandarin Oriental Hotel Group A Case Study Help to construct its own software, it needs to outsource its software application advancement to Google, which ends up being a possible supplier of software for Enterprise, resulting in high bargaining power of Google. Although, in the majority of cases Org has a power to negotiate prices, but it provide considerable rates to its suppliers to build a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Haggling power of buyers for numerous variety of product classifications of Venture is intense. One of the factor resulting in the extreme bargaining power is the schedule of a great deal of rivals in practically each item category i.e. competitors of Business Mobile phone, with a really little differentiation. The high availability of providers of Mobile phones with minimum distinction, make the switching expense for purchasers practically absolutely no, thus increasing the bargaining power of buyers. Market saturation in most of the product categories likewise make the bargaining power of buyers more extreme in for Mandarin Oriental Hotel Group A Case Study Help. In spite of igh bargaining power Corp is quite efficient in offering its items at a greater rate than much of its competitors, due to luxury quality product and a reasonable brand name image.

Danger of New Entrants:

Threat of new entrants for Mandarin Oriental Hotel Group A Case Study Help is quite low. Along with it, requirement of huge competence and research study and advancement expenses for survival in the industry likewise make brand-new entrants reluctant to go into in the market. Market saturation is also one of the barrier of entry in technology industry.

Competitive Analysis

Org's high item diversification provides it differentiation from its competitors. It is one of the 3 leading brands by market share. Unlikely to its close rivals including Sony, Intel and Nokia, who focus bulk on a single product category with Sony focusing on customer electronic devices, Nokia on cell phones and Intel on chips, Corp had a big R&D costs on all of its item categories which enable the business to earn possible income from sales of almost all of its items. (See Exhibition) However, due to the wide item variety the business faces high number of competitors.

The business ranks first in 4 item categories i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave ovens, in terms of global market share, among 8 different product categories. Venture was the global leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Company profits from chips was less than Intel however its revenues from chips was growing much faster than Intel and has grown near the revenue levels of Intel, as given up the case Exhibition 2.

Along with the chips Corporation mobile market was also flourishing at a high rate than its competitors i.e. Motorola and Nokia. Organization's mobile phone's sales development was 51% as compare to Motorola with only 4% and Nokia with no sales growth. The major reson behind Organization's high development despite of greater costs than Nokia and Motorola was the business's high-end quality cellular phone.

Enterprise was also profiting from increasing market share of high end LCDs as given up case Exhibit 3. The significant reason, making the company enable to avail the chance is its mass production at low cost. Sony was the most significant rival for Mandarin Oriental Hotel Group A Case Study Solution in LCD market, however, it had likewise begun joint venture with Corporation in 2003 for LCD making, minimizing the competition for Org.

Porter's Competitive Strategy

Low Cost Management strategy of porter is fully executed by Corp the method they achieve economies of scale by strengthening their core proficiencies of manufacturing. Even to the point that their competitor SONY decided to form an alliance with them to produce for them, due to the fact that they were not able to compete with them on low cost. Differentiation is another strategy well implemented by Organization by constant investment in the R&D and staying ahead of the competition. They constantly bring something ingenious and new whether it's a service or a product.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Mandarin Oriental Hotel Group A Case Study Analysis would create a new brand image by targeting the younger generation of the particular country. As, especially cellphones of Enterprise are popular amongst the younger group.


1. It is the very best method to build Consumer Life time Value (CLV) by developing a long-term relationship with customers. Develop loyalty through providing worth and profit for long-term, as research has actually revealed it is much cheaper to keep current consumers than to bring in new ones.
2. Another pro of this option is that word of mouth spread more quickly amongst younger individuals and which in turn will bring in new customers for my products.


1. Old consumers who were related to Corporation prior to may not like this brand-new image the business is trying to portray.
2 It will incur more expenditures to rearrange some products and it might not even bring success as the patterns change very rapidly among the younger group.

Alternative solution 2.

It would be done by organizing training workshops throughout which value of marketing will be taught and numbers will be offered. Marketing environment must be developed internally initially as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method supporters will come out and likewise the opposite ones.


2. Its con can create a really unhealthy environment in the work environment, as individuals frequently resist change because they fear it.

Determine the very best option

Option is the finest as it clearly has more pros due to the fact that once a Client Life time Value is constructed the business will profit from it till that consumer is alive and has purchasing power. Plus, our target clients are the younger generation which are bound to live longer than the existing old age individuals. However, Business's primary objective is to develop loyalty among its clients and make them bought it from them and even buy their various items also.

Implementation Strategy

• Targeting younger generation through social marketing, creating a link with them like Pepsi do with music. And set the expectations reasonable and attainable.
• A team including finest marketing and sales experts must be put together, and both views need to be taken into account prior to protecting the resources required to execute the strategy.
• Thorough interaction of the plan should be done as it is really essential for everyone to be on the very same page to make it work.
• Tasks and timelines ought to be develop and communicated appropriately to each individual accountable.
• The manager must use a control panel which reveals the development of all the tasks which have actually been done or about to be done and by whom.
• The supervisor ought to keep track of and keep a constant check on the overall and individual performance.
Due to the fact that any new trend or policy might come in due to which all the things currently planned have actually to be adjusted, • Everyone should be prepared to adapt midway. It's much better to have contingency strategies currently prepared.
• At the end of the project the supervisor should interact the outcomes and if successful need to celebrate with the team.

Budget plan

The M-net program revealed compelling analysis about the high and low development possible areas and how much advertising budget plan need to be designated accordingly. This modification the spending plan allotment of various nations and numerous managers were unhappy and argued however the analysis done by the program was accurate and showed figures like North America and Russia development potential merited a 35% allowance while they were getting 45%. Whereas, China and Europe ought to be getting 42% but were rather provided 31%. It really assisted to fairly distribute the resources and record more clients by investing more on ads on the high development potential areas of the world.

Its consistent financial investment in R&D and ingenious practices have moved them to new heights however for them its' just the start and they want to be amongst the leading 3 brand names in the world. Their marketing efforts need to be directed towards more youthful market amid the internal arguments about marketing and ought to develop Customer Life time Worth as it will not just give them advantages now but will continue to reap it till the customer lifetime. As the expense of maintaining the customer is much less expensive than attracting a brand-new one.