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Nestle A Social Media Nightmare Case Study Solution and Analysis


Historically, the company's core consumers include the Original Devices Manufacturers (OEMs), which utilized to offer Nestle A Social Media Nightmare Case Study Help products withtheir own brand name. Its customer circle includes Original Devices Manufacturers (OEMs), who utilized to sell Samsung products with their own brand name. He repositioned Samsung as an international brand name and informed his divisional supervisors to comprehend marketing and its importance.

Problem Declaration

Samsung's transition from an item based to a marketing business is not going as smoothly as planned.Overcoming the hesitation of divisional managers to integrate marketing successfully is still a significant obstacle. Creating a consistent brand name identity across the entire world and utilizing marketing methods that finest fits the regional culture is no simple job. The M-net program analysis have actually been truly valuable in identifying the high and less potential growth areas, however allotment of resources accordingly is not well received amongst the supervisors. There is no agreement amongst the hierarchy concerning the best fit future strategy.
Executive Summary
Situational Analysis

Yun had a quite clear picture in his mind about how Nestle A Social Media Nightmare Case Study Solution can transform from a low end to a high end item company. He knew that improvement can only be done through placing Samsung as a company using high-end products and this could just be done through high level of marketing.

In spite of having a clear vision about how to develop Samsung brand name, with a potential support of its executives, Yun faced a number of marketing challenges in early years of its efforts.

One of the marketing obstacles for Yun was the understandings of executives about the worth of marketing. They thought about marketing and selling as exact same tools and thought that quality items do not needed marketing for increasing sales. As their focus towards marketing was rather low in their previous business practices, and the existing marketing requirement was excessive high, the space was too broader and to fill this space with incorrect understandings about marketing was quite difficult for Yun.

Along with it the item range of the company was increasing with the ripening of brand-new product ideas by the R&D sector of Samsung. Yun had a difficulty to carry out marketing planning and to produce marketing budgets for existing as well as for brand-new products from the very beginning, and this would take a big time.

A substantial shift would be required in existing marketing expenditures to construct the Nestle A Social Media Nightmare Case Study Analysis brand name. This would result in increased marketing expenditures for Samsung and might disrupt the administration regarding increased expenditures, as they hesitated to marketing expenditures previously and an unexpected big shiftwould make them disrupt. This could lead to decreasing executive assistance for international marketing. In this circumstance, Yun deals with a challenge for validating increased marketing costs by showing the long term value of huge marketing expenses.

Internal Analysis
SWOT Analysis

Samsung strengths lie in its substantial product portfolio. Samsung has biggest variety of patents in the industry with total number of 15499 patents given in US( USP). Large quantity of R&D spending has allowed the company to grow its product portfolio at a greater rate than its rivals. Nestle A Social Media Nightmare Case Study Help spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its overall profits.

Another strength of Nestle A Social Media Nightmare Case Study Help is its capability to establish innovative products at a continuous rate. It major proves for the development and item designing of Samsung is that the business has gotten so many awards for its development and item style.

Unlike Apple and other rivals, Samsung is concentrated on producing devices which can be easily incorporated with any type of open source Operating System (OS) and software application. This offers Samsung an edge over Apple devices.
Porter's 5 Forces Analysis
Samsung's capability to produce luxury products at low expense of production is also one of the major strength of Samsung as it makes it possible for the company to record more market by offering quality products with cost control.


Samsung's weaknesses are hidden in the company's reliance on outsourcing software for its devices due to business's failure in establishing software application, unlike Sony. Nestle A Social Media Nightmare Case Study Analysis also has low profit margins as compare to Apple due to substantial difference in the rates of Apple and Samsung with a much lower distinction in quality.


Opportunities for Samsung lie in the growing Smartphone market and the company's performance in the market. It can increase its market share and earnings from mobile phone as the business is rather efficient in cell phone market. Samsung currently runs in about 80 countries and the company has a chance to increase its geographical growth by moving towards more emerging markets outside Asia. Samsung can move towards acquisitions to get patents. It would enable the business to increase its product portfolio with an increase in its wealth.


The dynamic industry environment of technology industry position a severe hazard on Samsung's survival and require the company to invest much of its revenues share on R&D in order to endure in the long run. The marketplace saturation in industrialized nations i.e. saturation of mobile company is also a huge threat for the company's growth in the presence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Nestle A Social Media Nightmare Case Study Analysis uses quality items and has a rather abundant portfolio which deals with different sectors. The majority of the items are in the top three of their respective markets. LCD and smart phones are the biggest products of Samsung, whereas DRAM is likewise not far behind in contrast of them. Following is the line of product of Samsung:

• Laptops.
• Smart phone.
• A/c.
• Computer.
• Disk drives.
• Washer.
• Fridges.
• Electronic cameras.
• Microwaves.
• Flash memory.


Nestle A Social Media Nightmare Case Study Analysis uses both market competitive and market skimming pricing techniques for its wide variety of items. In competitive rates it changes the rate according to the competition in order to gain benefit, whereas, it utilizes market skimming strategy where the item has an included value and by offering a couple of items it can reach break-even.


It has one of the very best supply chain networks, with retail suppliers, their own sole suppliers, E commerce channels like Amazon etc. All its items are timely provided to the selling place/ delivered to the consumers directly in case of online order.

Vrio Analysis
It utilizes both offline & online channels of promotion to market their products. Paid item ads, social promo and digital advertisements are utilizes to develop awareness about Samsung items.

Worth Chain Analysis.

It's an analytical framework for determining organisation activities that include worth or competitive advantage for the company.

Inbound Logistics.

For its inbound logistics it owns numerous logistics companies as it subsidiaries. It looks after its suppliers and produces a harmonious relationship with them and even decreased their payment cycles to enhance this relationship further which adds value to their chain network.


Samsung's core competency is its mass manufacturing it produces 90% of its products internal. Divided into three various divisions its operations are namely IT & Mobile Communications, Gadget Solutions and Consumer Electronic Devices. It is maintaining operation centers worldwide to even more include worth to its value chain network.

Outbound Logistics.

Its outbound logistics system efficiency is among the primary factors Nestle A Social Media Nightmare Case Study Solution is able to compete with Apple. Samsung's own Electronic Logitec system plays a significant function in the outgoing logistics operations. It even performs the tasks of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Drawing in target customer attention towards the item is done through marketing and sales to interact with them the worth and competitive benefit the product offers. Nestle A Social Media Nightmare Case Study Solution marketing budget is constantly rising because they started their rearranging globally and will continue to do so as they are continually wanting to broaden and invest in high prospective growth markets. The budget is spent on events, print and media ads, public relations etc.

Samsung put their clients at the top and constantly strive to deliver unmatchable client service requirements. By adding a direct assistance line to contact them 24 hours they have actually even more increased the added value of Samsung service.


Nestle A Social Media Nightmare Case Study Analysis has actually diversified market segmentation, based upon its arrangement of large range of products to large number of consumers. Samsung target customer segments can be divided into 3 categories i.e. Nestle A Social Media Nightmare Case Study Help IT and Mobile Communications, Samsung Consumer Electronics and Samsung Gadget services.


Nestle A Social Media Nightmare Case Study Solution geographic segmentation is based upon two criteria i.e. region and density. Samsung serves about 80 countries worldwide with its products offered to Urban along with Rural areas of the country. The Samsung is likewise growing its worldwide existence and the company's flexibility in finding its plants encourages worldwide expansion of Samsung.


Samsung produces products that can be used by both females and males. The target consumers for Samsung IT and mobile communication items have an age range of 18-65 with bulk at a young or recently wed life cycle phase. Apart from it, Samsung Customer Electronics are targeted to a customer section with an age range of 25-65.


The psychographic segmentation of Nestle A Social Media Nightmare Case Study Help s based upon the social class and the lifestyle of the customer. Samsung target clients on the basis of social class are primarily upper middle, middle and working class consumers, as Samsung sell products like mobile phone very little less expensive i.e. Motorola in addition to not much costly i.e. Apple. It provides quality items to middle level customers at a somewhat high cost than others targeting the very same section.


Nestle A Social Media Nightmare Case Study Analysis majority target customers have special behavioural characteristics. They are attracted towards Samsung since of its moderate costs with an extent of quality.

Quantitative analysis.

Sales of Samsung has actually increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. It has also minimized its debt from 15 billion $ to 4.6 billion $. Digital media is the biggest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Revenues/ sales are increasing but net revenue is not increasing accordingly because of the high overhead cost. New expansions and working with's were the primary factor of the increase in the overhead costs, with china currently not offering any earnings to Samsung, however there is a lot potential in the current market with 75 % yet to be explored.

Qualitative analysis.

Whereas, the core strength of the business is currently producing however long gone are those days when excellent products were selling themselves. Kim has currently started to reinforce the marketing activities of Samsung and very soon it will end up being one of its core strength like producing if not better.



Samsung operates designs, makes and offer a huge portfolio of customer electronics. It runs in an extremely competitive environment and has effectively placed itself as the maker of quality products. The response is yes.


As, stated previously that Nestle A Social Media Nightmare Case Study Analysis runs in a highly competitive environment, which suggests all the companies have similar products. The response for rarity is no.


Due to the nature of the market, it is very simple for rivals to understand the performance of the items and quickly make their own designs. Yes, Samsung is just behind IBM in registering new patents each year, however the advantage is extremely short-term in this market.


Chairman Lee has totally turn-around Samsung, from going practically bankrupt throughout the Asian financial crisis of 1997 to the top 25 business on the planet. Definitely yes there appertains company in the business and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being an international brand spread practically in every country worldwide, bulk of the environments like USA, Europe, China and so on, are really conductive for its operations. It deals with some political pressures in less industrialized nations where law and order circumstance is not good. Latin American, African and some Asian nations fall in this category, where political instability do have an effect on Nestle A Social Media Nightmare Case Study Analysis operations.


Buying power of clients is important for business like Samsung to prosper and grow. Emerging markets like India, middle-eastern nations and so on offer development opportunities, whereas, due to economic crisis even the consumers of industrialized nations suffer terribly. Thus it is really crucial for the business to keep an eye on the continuous financial situation of the nation before getting in the market.


Multinational business have to face numerous social and cultural issues throughout its operations in a foreign nation. Samsung has actually also dealt with numerous issues but have embraced to the local environments of most of the countries incredibly well. It has actually customized its items, practices, policies and so on accordingly in order to succeed.


With an annual expense of 2.4 billion dollars in Research study & Development, and with constant innovative item launches, Nestle A Social Media Nightmare Case Study Help is among the leading innovative business of the world. With a clear objective to be ahead of the rest when it pertains to technological improvements, Samsung has actually risen to the no 25 of the leading successful companies of the world.


Each nation has their own laws and policies, being a multinational company Samsung need to strictly follow those laws in their jurisdictions. Failure to do so, will result in major legal effects. So, it needs to study or hire a local law professional prior to beginning its operations in a specific country.


With the increasing awareness amongst customers about the ecological & ethical offenses of companies, Samsung needs to ensure that it follows all the safety standards. Environmental damages, ethical misbehaviors are not acceptable and in some countries the consequences can be extremely severe. On the other hand it has to do some Business Social Responsibility practices to show the locals that it cares about their environment and individuals.

Porter's 5 Forces

Risk of Substitution

Danger of substitution for Samsung's each item category is rather substantial. Factors for high threat of substitution for Nestle A Social Media Nightmare Case Study Solution Smartphone consist of the existence of high number of suppliers and Market saturation in industrialized countries, which make the expense of switching for customers almost absolutely no. Along with it, Samsung printing services products are threatened by the increasing destination of consumers towards cloud storage.

Rivalry Amongst Existing Firms:

The rivaly amongst Samsung and its close competitors is extreme. The major factor behind this is the technique of market saturation in different variety of product categories, requiring Samsung to introduce more ingenious functions in existing items and new innovative products to preserve its development. Other factor for the intense rivalry among the competitors is the little item differentiation among the items. The prominent players in the technology industry are rather familiar with the value of R&D spending for their survival and are running into a race of marketing and R&D costs, to capture the marketplace. The significant competitors for Nestle A Social Media Nightmare Case Study Help samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competitors rivalry leads to the varying market shares which can be seen in Exhibition F.

Bargaining Power of Providers:

Nestle A Social Media Nightmare Case Study Analysis has a large supply chain consisting of about 2700 suppliers throughout the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of potential size and worth. These huge orders allow Samsung to work out costs with its providers. Nevertheless, due to incapability of Nestle A Social Media Nightmare Case Study Solution to build its own software application, it has to outsource its software development to Google, which becomes a prospective provider of software for Samsung, leading to high bargaining power of Google. In many of Nestle A Social Media Nightmare Case Study Analysis has a power to work out prices, however it offer considerable prices to its suppliers to build a strong supply chain and to have strong relationships with its providers.

Bargaining Power of Purchasers:

Bargaining power of purchasers for different number of product classifications of Samsung is intense. Among the element causing the extreme bargaining power is the schedule of large number of rivals in almost each product category i.e. rivals of Samsung Smartphone, with a really little distinction. The high schedule of providers of Mobile phones with minimum distinction, make the switching cost for buyers practically absolutely no, hence increasing the bargaining power of purchasers. Market saturation in most of the product classifications also make the bargaining power of purchasers more intense in for Nestle A Social Media Nightmare Case Study Analysis. In spite of igh bargaining power Samsung is quite efficient in offering its items at a higher cost than much of its rivals, due to high-end quality product and a reasonable brand image.

Risk of New Entrants:

Threat of new entrants for Nestle A Social Media Nightmare Case Study Analysis is quite low. Along with it, requirement of substantial know-how and research and development expenses for survival in the industry also make brand-new entrants reluctant to enter in the market. Market saturation is likewise one of the barrier of entry in innovation industry.

Competitive Analysis

Samsung's high product diversity provides it differentiation from its competitors. Unlikely to its close rivals including Sony, Intel and Nokia, who focus bulk on a single product category with Sony focusing on customer electronics, Nokia on cell phones and Intel on chips, Nestle A Social Media Nightmare Case Study Help had a huge R&D costs on all of its product categories which enable the company to make possible profits from sales of nearly all of its products.

The company ranks initially in 4 product classifications i.e. DRAM Chips, LCD Displays, Big Screen TVs and Microwave, in terms of international market share, among 8 different item classifications. Samsung was the worldwide leader in manufacturing DRAM, SRAM and NAND flash chips. Although, Samsung incomes from chips was less than Intel however its profits from chips was growing quicker than Intel and has grown near the revenue levels of Intel, as given in the case Exhibition 2.

Along with the chips Samsung mobile market was also thriving at a high rate than its rivals i.e. Motorola and Nokia. Samsung's cell phone's sales growth was 51% as compare to Motorola with only 4% and Nokia with zero sales growth. The significant reson behind Samsung's high development despite of greater prices than Nokia and Motorola was the business's high-end quality cellular phone.

Samsung was likewise profiting from increasing market share of high end LCDs as given up case Exhibit 3. The significant factor, making the business enable to avail the opportunity is its mass production at low cost. Sony was the biggest competitor for Nestle A Social Media Nightmare Case Study Solution in LCD market, however, it had actually likewise begun joint endeavor with Samsung in 2003 for LCD making, reducing the competitors for Samsung.

Porter's Competitive Method

Low Expense Leadership strategy of porter is totally carried out by Samsung the method they achieve economies of scale by reinforcing their core competencies of manufacturing. Even to the point that their rival SONY chose to form an alliance with them to produce for them, because they were not able to take on them on low expense. Distinction is another technique well executed by Samsung by constant financial investment in the R&D and remaining ahead of the competition. They constantly bring something ingenious and brand-new whether it's a product or a service.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Nestle A Social Media Nightmare Case Study Help would produce a brand-new brand image by targeting the more youthful generation of the particular country. As, specifically smart phones of Samsung are incredibly popular among the younger demographic.


1. It is the best method to construct Consumer Life time Worth (CLV) by developing a long-term relationship with clients. Build commitment through providing value and profit for long-term, as research has revealed it is much cheaper to retain existing customers than to draw in new ones.
2. Another pro of this alternative is that word of mouth spread quicker amongst more youthful people and which in turn will bring in new customers for my products.


1. Old customers who were associated with Samsung prior to may not like this new image the business is trying to portray.
2 It will sustain further expenditures to rearrange some items and it may not even bring success as the trends change very quickly amongst the more youthful group.

Alternative solution 2.

Samsung has actually made making its core competency for the a lot of part of their company and due to which its supervisors are not afraid to fully get out of their comfort zone. It would be done by organizing training workshops throughout which significance of marketing will be taught and numbers will be offered. Failure to get the passing ratings will get benched. Marketing environment need to be developed internally first as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing method fans will come out and also the opposite ones.


2. Its con can create a very unhealthy environment in the work environment, as individuals frequently withstand modification because they fear it.

Determine the best option

Very first alternative is the best as it plainly has more pros due to the fact that as soon as a Client Life time Worth is developed the company will profit from it till that customer is alive and has buying power as well. Plus, our target consumers are the younger generation which are bound to live longer than the present aging individuals. However, Samsung's main goal is to produce loyalty amongst its consumers and make them bought it from them and even buy their various products as well.

Implementation Plan

• Targeting more youthful generation through social marketing, producing a relate to them like Pepsi do with music. And set the expectations sensible and attainable.
• A team including best marketing and sales specialists must be put together, and both views need to be considered before securing the resources needed to carry out the plan.
• Thorough communication of the plan should be done as it is really important for everyone to be on the exact same page to make it work.
• Jobs and timelines must be construct and communicated accordingly to each person accountable.
• The manager should utilize a control panel which reveals the development of all the jobs which have actually been done or about to be done and by whom.
• The manager should monitor and keep a constant check on the specific and overall performance.
• Everyone must be willing to adapt midway due to the fact that any brand-new pattern or policy might can be found in due to which all the things already planned have to be adjusted. It's better to have contingency plans already prepared.
• At the end of the project the manager ought to communicate the results and if successful ought to commemorate with the group.


The M-net program exposed compelling analysis about the low and high growth possible locations and how much marketing budget plan should be allocated appropriately. This change the budget allowance of lots of managers and different countries were dissatisfied and argued but the analysis done by the program was accurate and showed figures like The United States and Canada and Russia development prospective warranted a 35% allowance while they were getting 45%. Whereas, China and Europe should be getting 42% but were instead given 31%. It actually helped to fairly distribute the resources and capture more clients by spending more on advertisements on the high growth capacity regions of the world.

Nestle A Social Media Nightmare Case Study Help is a leading 25 business worldwide now and plans to get ahead of Sony who sits presently at no. 20. Its constant investment in R&D and ingenious practices have actually moved them to new heights however for them its' just the start and they want to be among the leading 3 brands on the planet. They entirely turn-around from almost declaring bankruptcy during the Asian Financial Crisis to a world popular brand, known for quality and innovation. Their worth chain and their core competency their manufacturing capability, along-with worldwide brand image building have seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With more expansion in China and other emerging markets those numbers will just increase even more in the future. Their marketing efforts ought to be directed towards more youthful group amid the internal arguments about marketing and need to produce Consumer Lifetime Worth as it will not just provide advantages now but will continue to reap it till the client life time. As the expense of retaining the client is more affordable than bring in a new one.