Pepsicos Turning Point Establishing A Role In Sustainable Society Harvard Case Study Solution

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Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution & Analysis


Historically, the business's core consumers consist of the Original Equipment Manufacturers (OEMs), which utilized to sell Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution items withtheir own brand name. Its customer circle consists of Original Equipment Manufacturers (OEMs), who used to offer Venture products with their own brand name. He rearranged Company as an international brand and informed his divisional supervisors to understand marketing and its importance.

Issue Declaration

Venture's shift from a product based to a marketing company is not going as smoothly as planned.Overcoming the reluctance of divisional supervisors to incorporate marketing efficiently is still a significant difficulty. Producing a constant brand name identity across the whole world and utilizing marketing strategies that finest fits the regional culture is no simple job.
Executive Summary
Situational Analysis

Yun had a rather clear image in his mind about how Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help can change from a low end to a high end product supplier. He understood that transformation can just be done through placing Corp as a company offering high-end items and this could only be done through high level of marketing.

In spite of having a clear vision about how to construct Organization brand name, with a potential assistance of its executives, Yun faced several marketing difficulties in early years of its efforts.

Among the marketing challenges for Yun was the understandings of executives about the worth of marketing. They thought about marketing and selling as very same tools and believed that quality products do not needed marketing for increasing sales. As their focus towards marketing was quite low in their previous business practices, and the current marketing requirement was excessive high, the space was too larger and to fill this space with wrong perceptions about marketing was quite difficult for Yun.

As specified above, marketing focus was extremely low in previous practices, for that reason there were no proper marketing budgets for each of the product on the portfolio. There was no marketing preparation done for the existing products. Along with it the item variety of the business was increasing with the ripening of brand-new product concepts by the R&D sector of Business. Yun had an obstacle to perform marketing planning and to produce marketing budget plans for existing in addition to for new items from the very beginning, and this would take a huge time.

A huge shift would be required in existing marketing expenses to develop the Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help brand name. This would result in increased marketing expenditures for Venture and might interrupt the administration relating to increased expenditures, as they were reluctant to marketing expenditures formerly and a sudden huge shiftwould make them disrupt. This could result in decreasing executive support for worldwide marketing. In this scenario, Yun faces a challenge for justifying increased marketing expenses by showing the long term value of big marketing expenditures.

Internal Analysis
SWOT Analysis

Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis strengths lie in its big item portfolio. Corporation has biggest number of patents in the market with overall number of 15499 patents approved in United States( USP).

Another strength of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis is its ability to establish ingenious products at a continuous rate. It significant proves for the development and item creating of Business is that the business has gotten a lot of awards for its development and product design.

Unlike Apple and other competitors, Business is focused on producing gadgets which can be easily incorporated with any type of open source Os (OS) and software application. This offers Corp an edge over Apple gadgets.
Porter's 5 Forces Analysis
Business's ability to produce high end products at low expense of production is also among the significant strength of Venture as it enables the business to capture more market by offering quality products with expense control.

Weak points

Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis weaknesses are concealed in the business's reliance on outsourcing software for its gadgets due to business's inability in developing software, unlike Sony. Venture likewise has low earnings margins as compare to Apple due to big distinction in the costs of Apple and Enterprise with a much lesser distinction in quality. The diverse focus of the company due to a great deal of products in its portfolio, result in the less effective production and make the company not able to charge higher costs like Apple. The company is also ineffective in managing its patents and frequently faces the problem of patent offense.


Opportunities for Corp lie in the growing Smart device market and the business's efficiency in the market. It can increase its market share and revenues from cell phone as the company is rather effective in cellular phone market. Enterprise currently runs in about 80 nations and the business has a chance to increase its geographical growth by moving towards more emerging markets outside Asia. Organization can move towards acquisitions to get patents. It would allow the business to increase its item portfolio with an increase in its wealth.


The vibrant market environment of innovation market pose an extreme threat on Organization's survival and require the company to spend much of its revenues share on R&D in order to endure in the long run. The market saturation in industrialized nations i.e. saturation of mobile business is also a huge risk for the business's development in the existence of strong rivals like Apple.

4 P's of Marketing
Swot Analysis

Org provides quality products and has a quite rich portfolio which caters to various segments. LCD and mobile phones are the most significant items of Enterprise, whereas DRAM is likewise not far behind in contrast of them.

• Laptops.
• Cellphone.
• Air conditioning system.
• Personal computers.
• Hard disk drives.
• Washer.
• Fridges.
• Cameras.
• Microwaves.
• Flash memory.


Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution utilizes both market competitive and market skimming pricing methods for its wide variety of products. In competitive rates it changes the rate according to the competitors in order to get benefit, whereas, it uses market skimming technique where the product has an added value and by offering a few items it can reach break-even.


It has one of the best supply chain networks, with retail suppliers, their own sole distributors, E commerce channels like Amazon and so on. All its items are timely provided to the selling location/ provided to the clients directly in case of online order.

Vrio Analysis
It uses both offline & online channels of promotion to market their items. Paid product advertisements, social promotion and digital ads are utilizes to create awareness about Company products.

Value Chain Analysis.

It's an analytical framework for identifying company activities that add value or competitive advantage for the company.

Inbound Logistics.

It has one of the most effective and effective supply chain network and has more than 2700 suppliers throughout numerous markets around the world. Nearly 80% of which is based in Asia and the remaining worldwide. For its inbound logistics it owns various logistics companies as it subsidiaries. It looks after its providers and develops a harmonious relationship with them and even reduced their payment cycles to increase this relationship further which adds worth to their chain network.


Company's core proficiency is its mass making it produces 90% of its products in-house. Divided into 3 different departments its operations are specifically IT & Mobile Communications, Device Solutions and Customer Electronics. It is keeping operation centers worldwide to even more include value to its value chain network.

Outbound Logistics.

Its outbound logistics system efficiency is among the main reasons Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution has the ability to compete with Apple. Corp's own Electronic Logitec system plays a significant role in the outbound logistics operations. It even performs the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Corporation.

Marketing and Sales.

Drawing in target client attention towards the item is done through marketing and sales to communicate with them the worth and competitive benefit the item provides. Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis advertising spending plan is constantly increasing since they began their rearranging globally and will continue to do so as they are constantly aiming to invest and expand in high possible development markets. The spending plan is invested in events, print and media advertisements, public relations and so on.

Business put their customers at the top and continually make every effort to provide unmatchable customer service standards. By including a direct assistance line to contact them 24 hours they have actually further increased the included value of Organization service.


Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis has diversified market division, based upon its arrangement of large range of products to a great deal of consumers. Enterprise target client sectors can be divided into 3 categories i.e. Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help IT and Mobile Communications, Business Consumer Electronic Devices and Venture Gadget solutions.


Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help geographical division is based upon two criteria i.e. area and density. Company serves about 80 countries worldwide with its products supplied to Urban along with Backwoods of the nation. The Enterprise is also growing its global presence and the business's versatility in finding its plants encourages global growth of Corporation.


Company produces products that can be utilized by both women and males. The target consumers for Org IT and mobile interaction products have an age variety of 18-65 with majority at a young or newly wed life cycle phase. Apart from it, Organization Consumer Electronic devices are targeted to a client section with an age variety of 25-65.


The psychographic division of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help s based upon the social class and the lifestyle of the customer. Venture target customers on the basis of social class are mainly upper middle, middle and working class consumers, as Enterprise sell products like cellular phone not much more affordable i.e. Motorola in addition to very little costly i.e. Apple. It offers quality products to middle level consumers at a somewhat high price than others targeting the same segment.


Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution majority target customers have special behavioural attributes. It has clients with an enthusiastic, stylish and figured out personality with moderate level of loyalty towards the brand. Its consumers have some degree of shift towards other renowned brands i.e. Apple. Most of Enterprise consumers desire quality in addition to cost control. They are drawn in towards Corp due to the fact that of its moderate prices with an extent of quality.

Quantitative analysis.

Sales of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis has increased astonishingly from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net revenue of.48 billion $ to 5.9 billion $. Digital media is the biggest selling classification of Business with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the business is presently producing however long gone are those days when good items were offering themselves. Kim has already started to reinforce the marketing activities of Company and very soon it will become one of its core strength like producing if not better.



Enterprise runs designs, produces and offer a large portfolio of consumer electronic devices. It operates in an incredibly competitive environment and has actually effectively positioned itself as the maker of quality items. So, the answer is yes.


As, stated earlier that Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis runs in a highly competitive environment, which means all the companies have comparable items. The answer for rarity is no.


Due to the nature of the market, it is extremely easy for rivals to comprehend the performance of the products and easily make their own models. Yes, Organization is just behind IBM in registering new patents yearly, but the benefit is extremely short term in this industry.


Chairman Lee has completely turn-around Enterprise, from going almost insolvent throughout the Asian monetary crisis of 1997 to the leading 25 business on the planet. Absolutely yes there appertains organization in the company and the results promote themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand name spread nearly in every nation worldwide, bulk of the environments like U.S.A., Europe, China and so on, are really conductive for its operations. It deals with some political pressures in less industrialized countries where law and order scenario is not good. Latin American, African and some Asian countries fall in this classification, where political instability do have an effect on Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution operations.


Purchasing power of customers is crucial for business like Organization to grow and succeed. Emerging markets like India, middle-eastern countries etc. provide growth opportunities, whereas, due to economic crisis even the customers of industrialized nations suffer severely. It is very essential for the company to keep an eye on the ongoing financial circumstance of the country prior to entering the market.


Multinational business have to deal with different social and cultural issues during its operations in a foreign country. Enterprise has also faced many issues but have actually embraced to the regional environments of most of the nations exceptionally well. It has tailored its products, practices, policies and so on appropriately in order to be successful.


With an annual expenditure of 2.4 billion dollars in Research study & Advancement, and with continuous innovative item launches, Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help is among the leading ingenious companies of the world. With a clear mission to be ahead of the rest when it concerns technological advancements, Corporation has increased to the no 25 of the top successful companies of the world.


Each country has their own laws and policies, being an international business Venture need to strictly follow those laws in their jurisdictions. Failure to do so, will result in major legal consequences. So, it has to study or employ a local law specialist prior to starting its operations in a particular country.


With the increasing awareness among customers about the environmental & ethical violations of business, Company has to make sure that it follows all the security guidelines. Environmental damages, ethical misconducts are not acceptable and in some countries the repercussions can be very extreme. On the other hand it has to do some Corporate Social Duty practices to show the residents that it appreciates their environment and people.

Porter's Five Forces

Risk of Replacement

Hazard of substitution for Corp's each product category is quite significant. Running in an incredibly vibrant market lead the company to deal with a high threat of replacement. Elements for high danger of replacement for Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis Mobile phone include the presence of high number of providers and Market saturation in industrialized countries, that make the expense of switching for customers nearly zero. Substitution hazards for Company visual display depend on the altering lifestyle of customers. Customers can switch to watching visuals in the house towards outside activities. Along with it, Venture printing services items are threatened by the increasing attraction of clients towards cloud storage.

Rivalry Amongst Existing Companies:

The rivaly among Company and its close competitors is intense. The significant reason behind this is the approach of market saturation in different number of item categories, forcing Enterprise to present more innovative features in existing products and new ingenious products to keep its growth. Other element for the extreme competition amongst the competitors is the little item distinction amongst the products. The prominent gamers in the innovation market are rather familiar with the significance of R&D spending for their survival and are facing a race of marketing and R&D costs, to record the marketplace. The significant competitors for Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Analysis samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO etc. High competitors rivalry results in the fluctuating market shares which can be seen in Exhibition F.

Bargaining Power of Suppliers:

Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution has a vast supply chain including about 2700 providers throughout the world.( Company Sustainability Report, 2016) Provider's bargaining power for Business is low as Enterprise runs economies of scale and its orders are of potential size and worth. These big orders enable Business to work out prices with its providers. Nevertheless, due to incapability of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution to develop its own software, it has to outsource its software application advancement to Google, which ends up being a prospective provider of software application for Company, resulting in high bargaining power of Google. In many of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution has a power to negotiate costs, however it offer considerable costs to its providers to build a strong supply chain and to have strong relationships with its providers.

Bargaining Power of Buyers:

Market saturation in most of the product classifications also make the bargaining power of purchasers more intense in for Company. In spite of igh bargaining power Company is rather capable of offering its items at a higher cost than much of its rivals, due to high end quality product and a reasonable brand image.

Hazard of New Entrants:

Danger of brand-new entrants for Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help is rather low. Along with it, requirement of big expertise and research study and advancement expenses for survival in the industry likewise make brand-new entrants unwilling to go into in the market. Market saturation is also one of the barrier of entry in innovation market.

Competitive Analysis

Company's high item diversification supplies it distinction from its rivals. Unlikely to its close rivals including Sony, Intel and Nokia, who focus majority on a single item category with Sony focusing on customer electronic devices, Nokia on cell phones and Intel on chips, Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help had a big R&D costs on all of its item categories which make it possible for the company to earn potential revenue from sales of practically all of its items.

The company ranks first in 4 item categories i.e. DRAM Chips, LCD Displays, Cinema Televisions and Microwave ovens, in regards to worldwide market share, amongst 8 different product categories. Enterprise was the global leader in producing DRAM, SRAM and NAND flash chips. Although, Venture incomes from chips was less than Intel however its earnings from chips was growing much faster than Intel and has actually grown near to the profits levels of Intel, as given up the case Exhibition 2.

Together with the chips Corporation mobile market was likewise thriving at a high rate than its rivals i.e. Motorola and Nokia. Enterprise's cellular phone's sales growth was 51% as compare to Motorola with only 4% and Nokia with no sales growth. The significant reson behind Enterprise's high growth despite of higher costs than Nokia and Motorola was the business's high-end quality cell phones.

Venture was also profiting from increasing market share of high end LCDs as given in case Exhibit 3. The major factor, making the business enable to obtain the chance is its mass production at low cost. Sony was the biggest competitor for Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution in LCD market, however, it had also begun joint venture with Enterprise in 2003 for LCD manufacturing, reducing the competition for Corporation.

Porter's Competitive Strategy

Low Expense Management method of porter is completely carried out by Corporation the method they achieve economies of scale by strengthening their core proficiencies of manufacturing. Even to the point that their rival SONY chose to form an alliance with them to make for them, because they were unable to take on them on low cost. Distinction is another strategy well implemented by Org by continuous financial investment in the R&D and staying ahead of the competition. They constantly bring something new and ingenious whether it's a service or a product.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Solution would produce a new brand image by targeting the more youthful generation of the particular country. As, particularly smart phones of Org are preferred among the more youthful market.


1. It is the very best method to build Client Lifetime Value (CLV) by developing a long-term relationship with consumers. Build loyalty through delivering value and reap the benefits for long-term, as research study has actually revealed it is more affordable to retain present clients than to bring in brand-new ones.
2. Another pro of this alternative is that word of mouth spread faster among younger people and which in turn will generate brand-new customers for my items.


1. Old consumers who were connected with Org prior to may not like this brand-new image the business is attempting to depict.
2 It will sustain further expenses to reposition some products and it might not even bring success as the patterns change extremely rapidly among the more youthful market.

Alternative solution 2.

Corporation has actually made making its core proficiency for the most part of their service and due to which its supervisors are not afraid to completely step out of their comfort zone. It would be done by arranging training workshops during which importance of marketing will be taught and numbers will be provided. Failure to get the passing scores will get benched. Marketing environment should be produced internally initially as real marketing starts inside the corporation.


1. Its pro will be that all the marketing technique supporters will come out and also the opposite ones.


2. Its con can create an extremely unhealthy environment in the work environment, as people typically resist change because they fear it.

Determine the best alternative

Very first option is the best as it plainly has more pros because once a Customer Life time Worth is built the business will profit from it till that client is alive and has buying power also. Plus, our target consumers are the more youthful generation which are bound to live longer than the present aging individuals. However, Organization's main objective is to produce commitment amongst its consumers and make them bought it from them and even buy their various products also.

Application Plan

• Targeting more youthful generation through social marketing, developing a relate to them like Pepsi do with music. And set the expectations possible and realistic.
• A group consisting of finest marketing and sales specialists ought to be assemble, and both views should be taken into account before securing the resources needed to execute the strategy.
• Thorough interaction of the strategy ought to be done as it is really essential for everybody to be on the very same page to make it work.
• Jobs and timelines should be develop and interacted appropriately to each individual responsible.
• The manager must use a control panel which shows the development of all the tasks which have been done or about to be done and by whom.
• The supervisor need to keep track of and keep a constant examine the overall and private performance.
Because any brand-new pattern or policy may come in due to which all the things currently planned have to be changed, • Everyone ought to be prepared to adjust midway. It's better to have contingency plans already prepared.
• At the end of the project the supervisor should communicate the results and if effective ought to commemorate with the group.


This change the spending plan allowance of numerous supervisors and various nations were dissatisfied and argued but the analysis done by the program was precise and showed figures like North America and Russia development potential warranted a 35% allowance while they were receiving 45%. It truly helped to relatively disperse the resources and record more clients by investing more on ads on the high growth potential regions of the world.

Pepsicos Turning Point Establishing A Role In Sustainable Society Case Study Help is a top 25 company on the planet now and plans to get ahead of Sony who sits presently at no. 20. Its consistent financial investment in R&D and ingenious practices have actually moved them to new heights but for them its' just the start and they want to be amongst the leading 3 brands on the planet. They totally turn-around from practically going bankrupt throughout the Asian Financial Crisis to a world distinguished brand, understood for quality and development. Their worth chain and their core competency their production capability, along-with international brand image structure have seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With further expansion in China and other emerging markets those numbers will only increase even more in the future. Their marketing efforts ought to be directed towards more youthful demographic amidst the internal arguments about marketing and should create Client Life time Worth as it will not just provide benefits now however will continue to reap it till the customer life time. As the expense of maintaining the customer is much cheaper than attracting a brand-new one.