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Supply Chain Restructuring At Portugal Telecom B Case Study Solution and Analysis


Historically, the company's core clients include the Original Devices Manufacturers (OEMs), which utilized to sell Supply Chain Restructuring At Portugal Telecom B Case Study Solution products withtheir own brand name. Its customer circle consists of Original Devices Manufacturers (OEMs), who used to offer Venture items with their own brand name. He rearranged Organization as a global brand name and informed his divisional supervisors to understand marketing and its significance.

Problem Declaration

Company's transition from an item based to a marketing company is not going as efficiently as planned.Overcoming the hesitation of divisional supervisors to incorporate marketing effectively is still a major challenge. Creating a constant brand name identity throughout the whole world and utilizing marketing methods that best fits the local culture is no easy job. The M-net program analysis have been really practical in determining the high and less possible growth locations, but allocation of resources accordingly is not well gotten amongst the managers. There is no agreement amongst the hierarchy concerning the best suited future method.
Executive Summary
Situational Analysis

Yun had a quite clear picture in his mind about how Supply Chain Restructuring At Portugal Telecom B Case Study Analysis can change from a low end to a high end item provider. He knew that improvement can just be done through placing Organization as a business offering high-end items and this might only be done through high level of marketing.

In spite of having a clear vision about how to construct Corp brand name, with a possible support of its executives, Yun faced a number of marketing challenges in early years of its efforts.

Among the marketing difficulties for Yun was the perceptions of executives about the value of marketing. They considered marketing and selling as very same tools and believed that quality products do not needed marketing for increasing sales. As their focus towards marketing was rather low in their previous business practices, and the existing marketing requirement was too much high, the gap was too wider and to fill this space with incorrect understandings about marketing was quite difficult for Yun.

As mentioned above, marketing focus was really low in previous practices, therefore there were no proper marketing budget plans for each of the product on the portfolio. There was no marketing preparation done for the existing products. Along with it the product series of the business was increasing with the ripening of brand-new item concepts by the R&D sector of Corporation. Yun had a challenge to carry out marketing preparation and to produce marketing budgets for existing in addition to for brand-new products from the very beginning, and this would take a huge time.

A big shift would be required in current marketing expenses to build the Supply Chain Restructuring At Portugal Telecom B Case Study Analysis brand name. This would lead to increased marketing expenses for Business and might interrupt the administration regarding increased expenditures, as they were reluctant to marketing expenses formerly and a sudden huge shiftwould make them disrupt. This could lead to decreasing executive assistance for international marketing. In this situation, Yun deals with a challenge for justifying increased marketing expenditures by showing the long term worth of huge marketing expenditures.

Internal Analysis
SWOT Analysis

Enterprise strengths depend on its substantial item portfolio. Venture has largest number of patents in the industry with total variety of 15499 patents given in United States( USP). Large quantity of R&D spending has enabled the business to grow its product portfolio at a greater rate than its rivals. Supply Chain Restructuring At Portugal Telecom B Case Study Analysis spent about $13.079 billion on its R&D sector in 2016, which is 7.3% of its overall revenues.

Another strength of Supply Chain Restructuring At Portugal Telecom B Case Study Solution is its capability to develop ingenious items at a continuous rate. It significant proves for the development and item developing of Corp is that the business has actually received so many awards for its development and item design.

Unlike Apple and other rivals, Organization is focused on producing devices which can be easily incorporated with any type of open source Operating System (OS) and software. This offers Corporation an edge over Apple devices.
Porter's 5 Forces Analysis
Company's capability to produce high end items at low expense of production is also among the major strength of Company as it makes it possible for the company to record more market by supplying quality products with expense control.

Weak points

Supply Chain Restructuring At Portugal Telecom B Case Study Help weak points are hidden in the company's reliance on outsourcing software for its gadgets due to company's failure in developing software application, unlike Sony. Corporation also has low revenue margins as compare to Apple due to huge distinction in the prices of Apple and Enterprise with a much lesser difference in quality. The diverse focus of the company due to large number of items in its portfolio, lead to the less effective production and make the company unable to charge greater rates like Apple. The business is also inefficient in handling its patents and frequently deals with the issue of patent infraction.


Opportunities for Supply Chain Restructuring At Portugal Telecom B Case Study Help lie in the growing Smart device market and the business's performance in the market. Corporation currently runs in about 80 nations and the company has a chance to increase its geographical expansion by moving towards more emerging markets outside Asia.


The dynamic market environment of innovation market position a serious threat on Org's survival and force the company to invest much of its profits share on R&D in order to make it through in the long run. The market saturation in industrialized nations i.e. saturation of mobile company is also a huge hazard for the business's development in the existence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Supply Chain Restructuring At Portugal Telecom B Case Study Solution uses quality items and has a rather abundant portfolio which caters to various segments. Most of the products are in the top 3 of their respective industries. LCD and smart phones are the greatest products of Enterprise, whereas DRAM is also not far behind in contrast of them. Following is the line of product of Business:

• Laptops.
• Cellphone.
• Air conditioning unit.
• Personal computers.
• Hard disk drives.
• Washer.
• Fridges.
• Cams.
• Microwaves.
• Flash memory.


Supply Chain Restructuring At Portugal Telecom B Case Study Solution utilizes both market competitive and market skimming prices strategies for its wide array of products. In competitive prices it adjusts the price according to the competitors in order to gain advantage, whereas, it uses market skimming strategy where the item has an included worth and by selling a few items it can reach break-even.


It has one of the very best supply chain networks, with retail suppliers, their own sole suppliers, E commerce channels like Amazon etc. All its items are prompt supplied to the selling location/ provided to the consumers directly in case of online order.

Vrio Analysis
It uses both offline & online channels of promotion to market their items. Paid product ads, social promo and digital ads are uses to produce awareness about Company products.

Worth Chain Analysis.

It's an analytical framework for identifying company activities that include worth or competitive benefit for the business.

Inbound Logistics.

For its incoming logistics it owns numerous logistics companies as it subsidiaries. It looks after its suppliers and creates an unified relationship with them and even minimized their payment cycles to boost this relationship further which adds worth to their chain network.


Corp's core proficiency is its mass making it produces 90% of its items internal. Divided into 3 various divisions its operations are namely IT & Mobile Communications, Device Solutions and Consumer Electronics. It is maintaining operation centers worldwide to even more add value to its worth chain network.

Outbound Logistics.

Its outbound logistics system efficiency is among the primary factors Supply Chain Restructuring At Portugal Telecom B Case Study Help has the ability to compete with Apple. Organization's own Electronic Logitec system plays a major role in the outgoing logistics operations. It even performs the tasks of collection of payment, settling insurance coverage claims, etc. on behalf of Corporation.

Marketing and Sales.

Bring in target customer attention towards the product is done through marketing and sales to communicate with them the value and competitive advantage the item uses. Supply Chain Restructuring At Portugal Telecom B Case Study Solution advertising budget is continuously growing because they started their rearranging internationally and will continue to do so as they are continually looking to invest and broaden in high prospective growth markets. The budget is invested in events, print and media advertisements, public relations and so on.

Corp Service. Enterprise put their consumers at the top and constantly aim to deliver unmatchable customer service standards. As after sales service is ending up being very crucial to keep clients pleased and engaged, they even conduct studies through 3rd parties to discover their client's feedback and implement it in the favorable way to minimize or if possible totally eliminate their customer concerns. By adding a direct support line to call them 24 hr they have actually even more increased the included value of Supply Chain Restructuring At Portugal Telecom B Case Study Help service.


Supply Chain Restructuring At Portugal Telecom B Case Study Help has actually diversified market division, based upon its arrangement of large range of products to large number of consumers. Corp target customer segments can be divided into 3 categories i.e. Supply Chain Restructuring At Portugal Telecom B Case Study Solution IT and Mobile Communications, Organization Consumer Electronics and Corporation Device services.


Supply Chain Restructuring At Portugal Telecom B Case Study Help geographic division is based upon 2 requirements i.e. area and density. Organization serves about 80 countries worldwide with its items provided to Urban as well as Backwoods of the country. The Corporation is likewise growing its global existence and the company's versatility in finding its plants motivates global expansion of Enterprise.


The market division of Supply Chain Restructuring At Portugal Telecom B Case Study Solution is based upon gender, age, life-cycle stage and occupation. Corporation produces items that can be utilized by both males and females. The target customers for Company IT and mobile communication products have an age variety of 18-65 with bulk at a young or recently wed life cycle stage. They are mostly experts, trainees and employees. Apart from it, Organization Customer Electronic devices are targeted to a customer section with an age variety of 25-65. They are primarily specialists and employees. However Supply Chain Restructuring At Portugal Telecom B Case Study Analysis Gadget Solutions are targeted at trainees, staff members and professionals with an age range of 25-65.


The psychographic division of Supply Chain Restructuring At Portugal Telecom B Case Study Help s based upon the social class and the life style of the consumer. Venture target consumers on the basis of social class are mainly upper middle, middle and working class customers, as Business offer items like cell phones not much more affordable i.e. Motorola in addition to very little pricey i.e. Apple. It provides quality products to middle level customers at a slightly high rate than others targeting the very same segment.


Supply Chain Restructuring At Portugal Telecom B Case Study Analysis majority target customers have unique behavioural characteristics. They are drawn in towards Corp because of its moderate prices with an extent of quality.

Quantitative analysis.

Sales of Supply Chain Restructuring At Portugal Telecom B Case Study Analysis has actually increased remarkably from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net profit of.48 billion $ to 5.9 billion $. Digital media is the largest selling classification of Company with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales.

Qualitative analysis.

Whereas, the core strength of the company is presently manufacturing but long gone are those days when great items were selling themselves. Kim has actually already started to reinforce the marketing activities of Company and very quickly it will become one of its core strength like manufacturing if not better.



Company operates styles, manufactures and sell a large portfolio of consumer electronics. It operates in an exceptionally competitive environment and has actually effectively positioned itself as the maker of quality products. So, the answer is yes.


As, stated earlier that Supply Chain Restructuring At Portugal Telecom B Case Study Solution runs in an extremely competitive environment, which suggests all the business have comparable products. The response for rarity is no.


Due to the nature of the industry, it is really simple for competitors to comprehend the performance of the products and quickly make their own designs. Yes, Corp is only behind IBM in registering brand-new patents every year, however the benefit is very short-term in this industry.


Chairman Lee has completely turnaround Company, from going nearly insolvent throughout the Asian monetary crisis of 1997 to the top 25 business on the planet. Absolutely yes there is proper company in the company and the outcomes promote themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand name spread nearly in every country worldwide, majority of the environments like USA, Europe, China and so on, are very conductive for its operations. Nevertheless, it deals with some political pressures in less industrialized nations where law and order scenario is not good. Latin American, African and some Asian nations fall in this classification, where political instability do have an impact on Supply Chain Restructuring At Portugal Telecom B Case Study Analysis operations.


Buying power of customers is important for business like Corp to grow and be successful. Emerging markets like India, middle-eastern nations etc. provide growth opportunities, whereas, due to economic crisis even the customers of industrialized countries suffer terribly. It is really essential for the company to keep an eye on the ongoing financial scenario of the nation prior to entering the market.


Multinational companies have to deal with different social and cultural problems during its operations in a foreign nation. Venture has actually also faced numerous concerns but have actually adopted to the regional environments of most of the countries remarkably well. It has actually tailored its items, practices, policies etc. accordingly in order to succeed.


With an annual expenditure of 2.4 billion dollars in Research & Development, and with consistent ingenious item launches, Supply Chain Restructuring At Portugal Telecom B Case Study Help is among the leading innovative companies of the world. With a clear mission to be ahead of the rest when it pertains to technological advancements, Company has increased to the no 25 of the leading effective companies of the world.


Each country has their own laws and policies, being a multinational business Venture need to strictly follow those laws in their jurisdictions. Failure to do so, will lead to serious legal consequences. It has to study or hire a regional law expert before starting its operations in a specific nation.


With the rising awareness among customers about the ethical & ecological violations of business, Enterprise needs to ensure that it follows all the security standards. Ecological damages, ethical misbehaviors are not appropriate and in some nations the effects can be really serious. On the other hand it needs to do some Corporate Social Duty practices to show the locals that it appreciates their environment and individuals.

Porter's Five Forces

Hazard of Substitution

Danger of substitution for Corporation's each item category is quite significant. Factors for high hazard of alternative for Supply Chain Restructuring At Portugal Telecom B Case Study Help Smartphone include the presence of high number of providers and Market saturation in industrialized nations, which make the cost of changing for customers almost no. Along with it, Business printing services items are threatened by the increasing tourist attraction of clients towards cloud storage.

Competition Among Existing Firms:

The rivaly amongst Corp and its close competitors is intense. The significant reason behind this is the method of market saturation in numerous variety of product categories, forcing Organization to introduce more ingenious features in existing items and brand-new ingenious products to preserve its development. Other aspect for the extreme rivalry amongst the rivals is the little product distinction among the products. The prominent players in the innovation market are rather knowledgeable about the importance of R&D costs for their survival and are encountering a race of marketing and R&D spending, to record the market. The major competitors for Supply Chain Restructuring At Portugal Telecom B Case Study Analysis samrtphones include Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competitors rivalry leads to the fluctuating market shares which can be seen in Display F.

Bargaining Power of Providers:

( Organization Sustainability Report, 2016) Supplier's bargaining power for Org is low as Corporation runs economies of scale and its orders are of prospective size and worth. Due to incapability of Supply Chain Restructuring At Portugal Telecom B Case Study Analysis to build its own software, it has to outsource its software application advancement to Google, which ends up being a possible supplier of software application for Corp, resulting in high bargaining power of Google.

Bargaining Power of Purchasers:

Market saturation in most of the item classifications also make the bargaining power of purchasers more intense in for Enterprise. In spite of igh bargaining power Venture is quite capable of offering its products at a greater cost than much of its competitors, due to high end quality item and a fair brand image.

Risk of New Entrants:

Threat of new entrants for Business is rather low. Among the major element for low risk of new entrants is the high competitors in the industry. The requirement of huge quantity of capital to enter in the marketplace is likewise one of the potential barrier to entry. Along with it, requirement of big expertise and research and advancement expenses for survival in the industry likewise make new entrants reluctant to go into in the marketplace. Market saturation is likewise one of the barrier of entry in technology industry. High bargaining power of suppliers force the gamers in the market to charge as low rates as possible and this can only be accomplished by production efficiency. Brand-new firms, in bulk cases, do not have the production efficiency, thus increasing the threats for entryway in the technology industry.

Competitive Analysis

Corporation's high product diversity supplies it differentiation from its rivals. It is among the three top brand names by market share. Unlikely to its close competitors including Sony, Intel and Nokia, who focus majority on a single item category with Sony concentrating on consumer electronic devices, Nokia on cell phones and Intel on chips, Organization had a huge R&D costs on all of its product categories which make it possible for the business to earn potential earnings from sales of practically all of its items. (See Exhibition) Nevertheless, due to the broad product range the company deals with high number of rivals.

The company ranks first in 4 product classifications i.e. DRAM Chips, LCD Displays, Cinema TVs and Microwave, in terms of global market share, among 8 different product categories. Org was the global leader in producing DRAM, SRAM and NAND flash chips. Enterprise revenues from chips was less than Intel however its profits from chips was growing quicker than Intel and has actually grown close to the profits levels of Intel, as given in the case Exhibit 2.

In addition to the chips Business mobile market was also growing at a high rate than its rivals i.e. Motorola and Nokia. Corp's cellular phone's sales development was 51% as compare to Motorola with just 4% and Nokia with zero sales growth. The significant reson behind Company's high growth despite of higher costs than Nokia and Motorola was the company's high-end quality cellular phone.

Venture was also profiting from increasing market share of high end LCDs as given up case Exhibit 3. The significant factor, making the company make it possible for to get the chance is its mass production at low cost. Sony was the most significant competitor for Supply Chain Restructuring At Portugal Telecom B Case Study Help in LCD market, however, it had also begun joint endeavor with Business in 2003 for LCD manufacturing, reducing the competitors for Business.

Porter's Competitive Method

Low Expense Management strategy of porter is fully carried out by Business the way they attain economies of scale by enhancing their core proficiencies of manufacturing. Even to the point that their rival SONY chose to form an alliance with them to produce for them, due to the fact that they were unable to take on them on low expense. Differentiation is another strategy well executed by Corporation by continuous investment in the R&D and remaining ahead of the competitors. They always bring something new and innovative whether it's a service or a product.


Alternative Solution 1

The Chief Marketing Officer (CMO) of Supply Chain Restructuring At Portugal Telecom B Case Study Solution would produce a brand-new brand image by targeting the more youthful generation of the particular country. As, specifically mobile phones of Corporation are popular among the younger group.


1. It is the best method to construct Customer Life time Value (CLV) by producing a long-lasting relationship with clients. Develop loyalty through delivering worth and profit for long-term, as research study has showed it is much cheaper to keep current customers than to attract brand-new ones.
2. Another pro of this option is that word of mouth spread quicker amongst younger individuals and which in turn will bring in new clients for my items.


1. Old clients who were connected with Organization before might not like this brand-new image the business is trying to represent.
2 It will incur further expenses to rearrange some products and it might not even bring success as the patterns change extremely rapidly among the younger group.

Alternative solution 2.

It would be done by arranging training workshops throughout which importance of marketing will be taught and numbers will be offered. Marketing environment should be developed internally first as genuine marketing begins inside the corporation.


1. Its pro will be that all the marketing technique fans will come out and also the opposite ones.


2. Its con can produce a very unhealthy environment in the office, as individuals often withstand modification due to the fact that they fear it.

Determine the very best option

Option is the best as it plainly has more pros due to the fact that when a Client Lifetime Value is built the company will benefit from it till that consumer is alive and has purchasing power. Plus, our target customers are the more youthful generation which are bound to live longer than the current aging individuals. Nevertheless, Organization's primary objective is to develop loyalty among its consumers and make them repurchase it from them and even purchase their various items as well.

Execution Plan

• Targeting more youthful generation through social marketing, creating a link with them like Pepsi finish with music. And set the expectations reasonable and possible.
• A group consisting of best marketing and sales professionals must be put together, and both views need to be considered before securing the resources needed to carry out the strategy.
• Thorough interaction of the plan need to be done as it is very essential for everybody to be on the same page to make it work.
• Tasks and timelines should be construct and communicated accordingly to each person responsible.
• The manager need to use a control panel which shows the development of all the jobs which have actually been done or about to be done and by whom.
• The manager should keep an eye on and keep a continuous check on the private and total efficiency.
Because any new pattern or policy may come in due to which all the things already planned have to be changed, • Everybody need to be willing to adjust midway. It's better to have contingency strategies already prepared.
• At the end of the project the supervisor must communicate the outcomes and if successful must commemorate with the team.


The M-net program exposed compelling analysis about the low and high growth prospective areas and just how much marketing budget plan need to be allocated accordingly. This modification the spending plan allowance of numerous supervisors and different countries were dissatisfied and argued however the analysis done by the program was precise and revealed figures like North America and Russia development prospective warranted a 35% allowance while they were receiving 45%. Whereas, China and Europe need to be receiving 42% however were instead offered 31%. It truly assisted to relatively distribute the resources and catch more customers by spending more on advertisements on the high development capacity areas of the world.

Supply Chain Restructuring At Portugal Telecom B Case Study Help is a top 25 business in the world now and prepares to get ahead of Sony who sits currently at no. 20. Its continuous investment in R&D and ingenious practices have actually propelled them to brand-new heights but for them its' just the start and they want to be among the top 3 brand names worldwide. They completely turnaround from nearly declaring bankruptcy during the Asian Financial Crisis to a world distinguished brand, understood for quality and development. Their worth chain and their core competency their production ability, along-with worldwide brand name image structure have actually seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With further expansion in China and other emerging markets those numbers will just increase even more in the future. Their marketing efforts need to be directed towards younger market amid the internal arguments about marketing and must produce Customer Life time Worth as it will not just give them benefits now however will continue to gain it till the client life time. As the cost of maintaining the customer is more affordable than bring in a brand-new one.