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The Triangle Case Study Solution & Analysis


Historically, the business's core consumers consist of the Original Devices Manufacturers (OEMs), which utilized to sell The Triangle Case Study Help products withtheir own brand name. Its consumer circle consists of Original Equipment Manufacturers (OEMs), who utilized to offer Samsung items with their own brand name. He rearranged Samsung as a global brand name and educated his divisional managers to comprehend marketing and its value.

Issue Declaration

Samsung's shift from an item based to a marketing company is not going as efficiently as planned.Overcoming the reluctance of divisional managers to incorporate marketing efficiently is still a major obstacle. Creating a constant brand name identity throughout the whole world and utilizing marketing techniques that best fits the regional culture is no simple task.
Executive Summary
Situational Analysis

The Triangle Case Study Solution efforts for constructing its trademark name throughout the world was begun after presenting the "brand-new management initiative" by Chairman Lee in 1993. The goal was to change Samsung from an inexpensive OEM to a high value-added item supplier. To make the vision of Samsung a truth, Chairman Lee selected Yun as a vice chairman in 1997. Yun had a rather clear image in his mind about how Samsung can transform from a low end to a luxury item supplier. He understood that improvement can only be done through placing Samsung as a business using high-end items and this could just be done through high level of marketing.

In spite of having a clear vision about how to construct Samsung brand, with a potential assistance of its executives, Yun faced numerous marketing challenges in early years of its efforts.

Among the marketing difficulties for Yun was the understandings of executives about the worth of marketing. They considered marketing and selling as very same tools and thought that quality products do not needed marketing for increasing sales. As their focus towards marketing was quite low in their previous company practices, and the existing marketing requirement was excessive high, the gap was too wider and to fill this space with incorrect perceptions about marketing was rather tough for Yun.

As specified above, marketing focus was really low in previous practices, therefore there were no proper marketing spending plans for each of the item on the portfolio. There was no marketing preparation provided for the existing items. Together with it the item variety of the company was increasing with the ripening of new product concepts by the R&D sector of Samsung. Yun had a challenge to perform marketing preparation and to produce marketing budgets for existing along with for new products from the very beginning, and this would take a big time.

A huge shift would be required in existing marketing expenditures to construct the Samsung brand. This would result in increased marketing expenditures for Samsung and could interrupt the administration relating to increased expenses, as they were hesitant to marketing expenditures previously and an unexpected huge shiftwould make them disrupt.

Internal Analysis
SWOT Analysis

The Triangle Case Study Help strengths lie in its substantial product portfolio. Samsung has largest number of patents in the market with overall number of 15499 patents given in United States( USP).

Another strength of The Triangle Case Study Help is its ability to develop innovative items at a constant rate. It significant proves for the innovation and item developing of Samsung is that the company has actually received numerous awards for its innovation and item design.

Unlike Apple and other rivals, Samsung is focused on producing devices which can be easily integrated with any type of open source Operating System (OS) and software. This supplies Samsung an edge over Apple gadgets.
Porter's 5 Forces Analysis
Samsung's ability to produce luxury products at low expense of production is likewise among the major strength of Samsung as it enables the business to capture more market by providing quality products with cost control.

Weak points

The Triangle Case Study Solution weaknesses are concealed in the business's reliance on outsourcing software for its devices due to company's inability in developing software application, unlike Sony. Samsung also has low earnings margins as compare to Apple due to huge distinction in the prices of Apple and Samsung with a much lower distinction in quality. The varied focus of the business due to large number of items in its portfolio, lead to the less efficient production and make the business unable to charge greater rates like Apple. The business is also ineffective in handling its patents and frequently deals with the problem of patent violation.


Opportunities for The Triangle Case Study Solution lie in the growing Smart device market and the business's effectiveness in the market. Samsung currently runs in about 80 nations and the company has a chance to increase its geographical growth by moving towards more emerging markets outside Asia.


The dynamic market environment of technology industry posture a serious danger on Samsung's survival and require the business to spend much of its incomes share on R&D in order to endure in the long run. The marketplace saturation in developed nations i.e. saturation of mobile business is also a big risk for the business's growth in the existence of strong competitors like Apple.

4 P's of Marketing
Swot Analysis

Samsung uses quality items and has a rather abundant portfolio which caters to different sectors. LCD and mobile phones are the biggest products of Samsung, whereas DRAM is likewise not far behind in contrast of them.

• Laptops.
• Cellphone.
• Air conditioning system.
• Personal computers.
• Hard disks.
• Washing machines.
• Refrigerators.
• Cameras.
• Microwaves.
• Flash memory.


The Triangle Case Study Help uses both market competitive and market skimming pricing strategies for its wide array of items. In competitive prices it adjusts the price according to the competition in order to get benefit, whereas, it utilizes market skimming strategy where the product has actually an added worth and by offering a couple of products it can reach break-even.


It has among the best supply chain networks, with retail suppliers, their own sole suppliers, E commerce channels like Amazon and so on. All its items are prompt provided to the selling location/ provided to the consumers directly in case of online order.

Vrio Analysis
It wasn't a widely known business outside of Korea up until 1993. The management initiative taken by their CEO has pushed them to market more efficiently outside the borders and now it has actually entered the league of top 25 companies in the world in just 9 years. This is an exceptional achievement regardless of the ongoing arguments amongst the supervisors about embracing marketing practices. It utilizes both offline & online channels of promo to market their products. Paid product advertisements, social promotion and digital advertisements are uses to develop awareness about Samsung items.

Worth Chain Analysis.

It's an analytical structure for identifying business activities that add worth or competitive benefit for the company.

Inbound Logistics.

For its inbound logistics it owns different logistics firms as it subsidiaries. It looks after its suppliers and develops a harmonious relationship with them and even minimized their payment cycles to improve this relationship even more which adds worth to their chain network.


Samsung's core competency is its mass producing it produces 90% of its items in-house. Divided into three different departments its operations are specifically IT & Mobile Communications, Gadget Solutions and Consumer Electronics. It is preserving operation hubs worldwide to further include worth to its value chain network.

Outbound Logistics.

Its outgoing logistics system efficiency is among the primary reasons The Triangle Case Study Analysis is able to take on Apple. Samsung's own Electronic Logitec system plays a major role in the outbound logistics operations. It even carries out the jobs of collection of payment, settling insurance coverage claims, etc. on behalf of Samsung.

Marketing and Sales.

Attracting target customer attention towards the product is done through marketing and sales to interact with them the worth and competitive advantage the product offers. The Triangle Case Study Analysis marketing budget is continually growing considering that they began their repositioning globally and will continue to do so as they are continually aiming to expand and invest in high potential development markets. The budget is spent on events, print and media ads, public relations etc.

Samsung put their customers at the leading and continuously make every effort to deliver unmatchable consumer service standards. By including a direct assistance line to contact them 24 hours they have even more increased the included worth of Samsung service.


The Triangle Case Study Analysis has diversified market segmentation, based upon its provision of wide range of items to a great deal of customers. Samsung target client sections can be divided into 3 categories i.e. The Triangle Case Study Help IT and Mobile Communications, Samsung Consumer Electronics and Samsung Device solutions.


The Triangle Case Study Solution geographical segmentation is based upon two requirements i.e. area and density. Samsung serves about 80 countries worldwide with its products offered to Urban along with Rural areas of the nation. The Samsung is also growing its international presence and the business's flexibility in finding its plants encourages worldwide growth of Samsung.


The group division of The Triangle Case Study Analysis is based upon gender, age, life-cycle stage and profession. Samsung produces items that can be used by both females and males. The target clients for Samsung IT and mobile communication products have an age variety of 18-65 with bulk at a young or newly wed life cycle phase. They are mostly experts, employees and trainees. Apart from it, Samsung Customer Electronic devices are targeted to a customer section with an age series of 25-65. They are primarily staff members and experts. However The Triangle Case Study Solution Device Solutions are targeted at students, workers and specialists with an age variety of 25-65.


The psychographic division of The Triangle Case Study Help s based upon the social class and the lifestyle of the customer. Samsung target customers on the basis of social class are mainly upper middle, middle and working class consumers, as Samsung sell items like cell phones not much cheaper i.e. Motorola in addition to not much pricey i.e. Apple. It offers quality items to middle level customers at a somewhat high rate than others targeting the same sector.


The Triangle Case Study Help majority target consumers have distinct behavioural characteristics. They are drawn in towards Samsung due to the fact that of its moderate costs with a level of quality.

Quantitative analysis.

Sales of Samsung has increased remarkably from 16 billion $ in 1997 to 44.6 billion $ in 2002, and the net earnings of.48 billion $ to 5.9 billion $. It has likewise reduced its financial obligation from 15 billion $ to 4.6 billion $. Digital media is the biggest selling category of Samsung with sales of 13.9 billion $, whereas, Telecommunication and Semiconductors sectors both reached 11 billion $ in sales. Due to the fact that of the high overhead cost, profits/ sales are increasing however net profit is not increasing appropriately. New growths and hiring's were the primary factor of the boost in the overhead expenses, with china currently not providing any revenue to Samsung, however there is a lot capacity in the present market with 75 % yet to be checked out.

Qualitative analysis.

Yes, this choice is based upon the objective of Kim to target the more youthful audience and create a global brand image of the company. Whereas, the core strength of the business is currently manufacturing however long gone are those days when good products were offering themselves. In the current age marketing is extremely crucial and companies can not be successful without it. Kim has actually already begun to reinforce the marketing activities of Samsung and soon it will become one of its core strength like manufacturing if not better.



Samsung runs styles, manufactures and offer a huge portfolio of consumer electronics. It operates in a very competitive environment and has effectively placed itself as the maker of quality items. So, the response is yes.


As, stated previously that The Triangle Case Study Analysis operates in a highly competitive environment, which means all the business have similar items. So, the response for rarity is no.


Due to the nature of the market, it is extremely simple for rivals to comprehend the functionality of the items and easily make their own designs. Yes, Samsung is just behind IBM in signing up brand-new patents annually, however the advantage is very short-term in this market.


Chairman Lee has entirely turnaround Samsung, from going practically insolvent throughout the Asian monetary crisis of 1997 to the top 25 business in the world. Certainly yes there appertains organization in the business and the outcomes speak for themselves.

External Ecological Analysis

PESTLE Analysis


Being a multinational brand name spread almost in every nation worldwide, majority of the environments like USA, Europe, China etc., are really conductive for its operations. However, it deals with some political pressures in less developed countries where law and order circumstance is bad. Latin American, African and some Asian countries fall in this category, where political instability do have a result on The Triangle Case Study Analysis operations.


Purchasing power of clients is crucial for companies like Samsung to be successful and grow. Emerging markets like India, middle-eastern nations etc. provide growth opportunities, whereas, due to economic crisis even the clients of developed countries suffer severely. For this reason it is extremely crucial for the business to keep an eye on the ongoing economic situation of the nation prior to getting in the marketplace.


Multinational companies have to deal with various social and cultural concerns throughout its operations in a foreign nation. Samsung has actually likewise faced numerous problems however have embraced to the local environments of the majority of the countries extremely well. It has tailored its items, practices, policies and so on appropriately in order to achieve success.


With a yearly expense of 2.4 billion dollars in Research & Development, and with continuous ingenious item launches, The Triangle Case Study Solution is among the top ingenious companies of the world. With a clear objective to be ahead of the rest when it pertains to technological advancements, Samsung has risen to the no 25 of the leading effective companies of the world.


Each country has their own laws and policies, being a multinational business Samsung have to strictly follow those laws in their jurisdictions. Failure to do so, will result in severe legal consequences. It has to study or employ a regional law professional prior to starting its operations in a specific country.


With the rising awareness amongst customers about the ethical & environmental offenses of companies, Samsung has to make sure that it follows all the security standards. Environmental damages, ethical misbehaviors are not acceptable and in some countries the effects can be really serious. On the other hand it needs to do some Business Social Obligation practices to reveal the residents that it cares about their environment and people.

Porter's 5 Forces

Threat of Substitution

Danger of alternative for Samsung's each product classification is rather considerable. Running in an exceptionally vibrant market lead the company to face a high hazard of substitution. Aspects for high risk of replacement for The Triangle Case Study Analysis Mobile phone include the existence of high variety of providers and Market saturation in developed countries, which make the cost of switching for customers almost absolutely no. Substitution risks for Samsung visual screen depend on the changing lifestyle of clients. Consumers can change to watching visuals in the house towards outdoor activities. Along with it, Samsung printing services products are threatened by the increasing destination of clients towards cloud storage.

Rivalry Amongst Existing Companies:

The rivaly among Samsung and its close competitors is extreme. The major factor behind this is the approach of market saturation in numerous number of product categories, requiring Samsung to present more innovative features in existing items and brand-new innovative items to maintain its growth. Other aspect for the extreme rivalry among the rivals is the little product differentiation among the products. The prominent gamers in the innovation market are quite aware of the significance of R&D costs for their survival and are running into a race of marketing and R&D spending, to capture the market. The significant rivals for The Triangle Case Study Analysis samrtphones consist of Apple, Motorola, LG, Nokia, Huawei, OPPO and so on. High competition rivalry leads to the changing market shares which can be seen in Display F.

Bargaining Power of Providers:

The Triangle Case Study Analysis has a huge supply chain including about 2700 suppliers throughout the world.( Samsung Sustainability Report, 2016) Supplier's bargaining power for Samsung is low as Samsung runs economies of scale and its orders are of possible size and worth. These substantial orders make it possible for Samsung to negotiate costs with its suppliers. Due to incapability of Samsung to build its own software, it has to outsource its software development to Google, which becomes a prospective supplier of software for Samsung, resulting in high bargaining power of Google. Although, in the majority of cases Samsung has a power to work out costs, however it offer considerable prices to its providers to build a strong supply chain and to have strong relationships with its suppliers.

Bargaining Power of Buyers:

Market saturation in many of the item categories also make the bargaining power of buyers more extreme in for Samsung. In spite of igh bargaining power Samsung is quite capable of offering its products at a higher price than much of its rivals, due to high end quality product and a reasonable brand name image.

Risk of New Entrants:

Risk of brand-new entrants for The Triangle Case Study Solution is rather low. Along with it, requirement of huge competence and research study and development expenditures for survival in the industry also make new entrants hesitant to enter in the market. Market saturation is also one of the barrier of entry in innovation industry.

Competitive Analysis

Samsung's high product diversity supplies it distinction from its rivals. Unlikely to its close rivals consisting of Sony, Intel and Nokia, who focus bulk on a single item classification with Sony focusing on customer electronic devices, Nokia on cell phones and Intel on chips, The Triangle Case Study Analysis had a big R&D costs on all of its item categories which allow the business to earn prospective earnings from sales of almost all of its items.

The company ranks first in 4 product classifications i.e. DRAM Chips, LCD Displays, Big Screen Televisions and Microwave ovens, in regards to global market share, among 8 various product categories. Samsung was the worldwide leader in making DRAM, SRAM and NAND flash chips. Samsung revenues from chips was less than Intel but its incomes from chips was growing faster than Intel and has actually grown close to the earnings levels of Intel, as offered in the case Display 2.

In addition to the chips Samsung mobile market was likewise thriving at a high rate than its rivals i.e. Motorola and Nokia. Samsung's cell phone's sales growth was 51% as compare to Motorola with only 4% and Nokia with no sales growth. The significant reson behind Samsung's high development despite of greater rates than Nokia and Motorola was the business's high-end quality cell phones.

Samsung was likewise reaping the benefits from increasing market share of high end LCDs as given in case Exhibit 3. The major reason, making the business allow to avail the chance is its mass production at low expense. Sony was the greatest competitor for The Triangle Case Study Solution in LCD market, nevertheless, it had actually likewise started joint endeavor with Samsung in 2003 for LCD manufacturing, reducing the competition for Samsung.

Porter's Competitive Method

Low Expense Management method of porter is fully executed by Samsung the method they attain economies of scale by reinforcing their core competencies of manufacturing. They constantly bring something innovative and brand-new whether it's a service or a product.


Alternative Service 1

The Chief Marketing Officer (CMO) of The Triangle Case Study Analysis would produce a brand-new brand image by targeting the more youthful generation of the specific country. As, especially smart phones of Samsung are popular among the younger market.


1. It is the best technique to build Consumer Lifetime Worth (CLV) by creating a long-term relationship with consumers. Construct commitment through delivering worth and reap the benefits for long-term, as research has showed it is much cheaper to keep present clients than to bring in brand-new ones.
2. Another pro of this option is that word of mouth spread quicker among more youthful individuals and which in turn will bring in brand-new clients for my items.


1. Old consumers who were connected with Samsung before might not like this new image the company is trying to represent.
2 It will sustain additional expenditures to rearrange some products and it may not even bring success as the trends change very quickly amongst the younger group.

Alternative option 2.

Samsung has actually made manufacturing its core proficiency for the many part of their company and due to which its supervisors are not scared to fully get out of their convenience zone. It would be done by setting up training workshops throughout which value of marketing will be taught and numbers will be provided. Failure to get the passing scores will get benched. Marketing environment need to be developed internally first as genuine marketing starts inside the corporation.


1. Its pro will be that all the marketing approach supporters will come out and also the opposite ones.


2. Its con can develop a very unhealthy environment in the work environment, as people typically withstand modification since they fear it.

Determine the best option

Very first option is the very best as it plainly has more pros since when a Client Life time Value is developed the company will make money from it till that client is alive and has buying power too. Plus, our target clients are the more youthful generation which are bound to live longer than the existing old age individuals. Samsung's primary objective is to create loyalty among its clients and make them bought it from them and even buy their various products.

Execution Plan

• Targeting younger generation through social marketing, producing a relate to them like Pepsi do with music. And set the expectations practical and possible.
• A team consisting of finest marketing and sales specialists need to be assemble, and both views need to be considered before securing the resources required to execute the strategy.
• Thorough communication of the strategy ought to be done as it is extremely important for everyone to be on the exact same page to make it work.
• Tasks and timelines should be build and interacted appropriately to each person responsible.
• The manager need to use a control panel which shows the development of all the jobs which have been done or about to be done and by whom.
• The manager ought to monitor and keep a continuous examine the specific and total efficiency.
• Everybody ought to want to adapt midway since any new pattern or policy may be available in due to which all the things already planned need to be adjusted. It's better to have contingency plans already prepared.
• At the end of the project the supervisor should interact the outcomes and if successful must celebrate with the team.


The M-net program exposed compelling analysis about the high and low development prospective areas and how much advertising spending plan must be allocated appropriately. This change the spending plan allotment of numerous supervisors and different nations were dissatisfied and argued however the analysis done by the program was accurate and showed figures like The United States and Canada and Russia development possible warranted a 35% allotment while they were receiving 45%. Whereas, China and Europe must be getting 42% but were instead given 31%. It really assisted to fairly distribute the resources and record more customers by investing more on ads on the high development potential regions of the world.

The Triangle Case Study Help is a top 25 business worldwide now and prepares to get ahead of Sony who sits presently at no. 20. Its continuous financial investment in R&D and innovative practices have actually propelled them to new heights however for them its' just the start and they want to be among the leading 3 brands on the planet. They entirely turn-around from practically declaring bankruptcy during the Asian Financial Crisis to a world prominent brand name, known for quality and innovation. Their worth chain and their core competency their manufacturing capability, along-with global brand name image building have seen their sales go from 16 to 44.6 billion $ from 1997-- 2002. With more expansion in China and other emerging markets those numbers will just increase further in the future. Their marketing efforts ought to be directed towards younger demographic in the middle of the internal arguments about marketing and need to develop Customer Life time Worth as it will not just give them benefits now but will continue to reap it till the consumer life time. As the cost of keeping the customer is much cheaper than attracting a new one.