Air India The Image Damage of PeeGate
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Air India is the flag carrier airline that operates scheduled passenger services within India and internationally. It is known as India’s largest airline, with a fleet of over 150 aircraft. During its journey in the aviation world, the company has faced several challenges. In September 2018, the company faced a scandal when it was revealed that a middle-class Indian woman, Suman Bhattacharyya, had accidentally left out the PeeGate form while going through security in New Delhi airport, resulting
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In the current times, we are witnessing an unprecedented fall in Air India’s reputation and global market share due to scandals, including PeeGate (Pilot’s Gender Identity Disorder). Air India is a vital player in the aviation industry and the scandal has significantly impacted the company’s reputation. In 2013, Air India had implemented the “Cockpit Voice Recorder” (CVR) system as mandated by ICAO (International Civil Aviation Organisation) for its Bo
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Air India (AI) is one of the major airlines in India. Its primary competitors in the domestic aviation market are Air India Express, Jet Airways, IndiGo and GoAir. In the international aviation market, its principal competitors are Etihad Airways, Qatar Airways, Emirates and British Airways. AI operates domestic scheduled flights and also chartered flights. AI’s current debt burden of Rs. 23,393.77 crore, as on February
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I have worked for Air India since the early 1980s. Back in those days, we used to operate with great precision and adherence to set standards. However, things started changing after the 1992 Pan Am Flight 103 bombing over Lockerbie. A few years later, we came across a new challenge. We received a directive to conduct a ‘gold standard’ (a standard of the highest possible level) search on the luggage of every Indian flight passenger. Our team was charged with the tough task of going
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The image of Air India that emerges from the PeeGate issue is one of a bloated, outdated and unfit-for-purpose airline. The public has been subjected to unpleasant tales about Air India’s dismal condition, and it is time to address the issues facing the airline. The PeeGate scandal exposed a lack of accountability and governance, culminating in the revelation that management knew that flights were being delayed and cancelled for weeks, yet continued to approve routes and flight schedules that would
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Air India’s reputation was at an all-time low since the PeeGate scandal shook the aviation sector and brought it down in 2013. The situation grew worse after the scandal broke and continued until now. The damage caused to the company’s reputation has been a significant setback for Air India, causing it to lose 3 billion dollars in just 5 months. recommended you read The damage caused to its brand image is severe as it affects customer loyalty, brand perception, and trust in the market. Air India is known as