Optus Outage Ethical Communication in a Crisis
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Optus is an Australian mobile phone company, and in recent months, there have been several major outages in their network. This caused a significant disruption to the daily activities of their customers, leading to widespread frustration and panic, as users scrambled to reconnect with their loved ones. I was in the office when the first outage hit, and my colleagues and I were stunned and disbelieving. We had all been warned about the expected disruption but were unaware of the extent of it. We were quickly swamp
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Topic: Optus Outage Ethical Communication in a Crisis Section: Case Study Analysis On May 5, 2018, Optus had a severe network outage. In the early morning, the network was unavailable to millions of customers across Australia. This incident resulted in a large outage of customers’ services, including access to email, banking, shopping, and news websites. The outage affected many industries, including retail, banking, transport, and health. In response to the outage,
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Optus, Australia’s largest mobile communications company, suffered a significant outage on February 1, 2018. The disruption was due to a severe weather event, which caused communication infrastructure equipment to crash and disrupt communications. The impact of the outage was immediate, affecting customers across the country. This resulted in a disruption of services that could potentially have had a significant impact on business operations, particularly for financial institutions. Optus Communications Inc. (OCi) was initially proactive in addressing the situation. Their
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Optus is a telecommunication company, based in Australia. Recently, it was faced with an outage of its network resulting in over 1.2 million customers to face a considerable disruption of their services. I, a business communications expert, observed from a personal experience of this incident, and wrote this analysis. The cause of the outage was caused by a glitch in the company’s network. It occurred due to overloading the system resulting in the inability of the servers to function efficiently. Moreover, the outage lasted for an hour and
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One of the most critical event in Optus’ history was the outage of the Optus internet platform from Saturday afternoon to Sunday morning on October 25, 2016. The situation created a huge concern, and people felt helpless in terms of their access to services. his explanation The affected customers reported outages and delays in accessing the internet platform, which caused severe inconvenience to them. To understand the situation, we need to go back to the details of the crisis. On October 24, 2016, Optus experienced an
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In the summer of 2018, we all knew that Optus was facing outages. But no one knew when, where and how big it would be. The worst one had happened that day on 14 July, leaving customers’ services non-operable on Optus’s network, for about 16 hours. It was a critical outage that affected the entire nation, and even some worldwide. next page It had serious repercussions on businesses that relied on data. And we, the consumers, were left helpless, wondering if