Otis Elevator Accelerating Business Transformation with IT 2004
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I wrote an article for my blog about an important transformation in our business which we accelerated through the help of the latest technology—OTIS ELEVATORS. It is no secret that we are always trying to achieve faster, more efficient, and more cost-effective ways to complete tasks, while delivering new value to our customers. We have seen success in leveraging new digital tools, such as mobile apps and analytics tools, to support and enhance our customers’ service and operational performance. But, when it comes to making business transformation, it is a
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Otis Elevator Co. (OTIS) in 2004 was the world’s biggest provider of elevator service and maintenance. In a few years’ time, I started reading about a new strategic transformation that had been undertaken. OTIS’ new strategy was an “Accelerating Business Transformation” (ABT) focused on becoming a global leader in elevator maintenance, through a combination of strategic changes in the company, its marketing and service offerings, and operational excellence practices. As part of the strategy, I was assigned
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I worked as a consultant for the biggest and the most prestigious construction and engineering company in Nigeria. I was commissioned by them to develop an automation system for the entire elevator systems. It involved a lot of research, conceptualizing, designing, and engineering work. The system would be integrated with the company’s internal and external systems, to provide seamless operations and reduce the number of accidents. The project was a massive undertaking, but the payoff would be immense. Our clients would save millions in maintenance, and we would become
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In recent years, technology has become an integral part of every company’s transformation efforts. I’ve noticed that many companies still approach IT with the goal of keeping up with the technological trends. The current market demands that companies be faster and more efficient to stay ahead of the competition. I’ve been working on an innovative project with a major IT player and I want to share my experience to illustrate the current trend in transforming business through the use of IT. In this case, I was involved in a project that brought a lot of benefits for the company
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In a world of rapid technological evolution, it is increasingly important for companies to evolve to be more efficient in all aspects of the business process. Otis Elevator Company (OTIS), a company specializing in elevators and escalators, is experiencing a similar transformation. The company’s business model is dominated by traditional sales methods (sales commission) and is a relatively mature business with a legacy structure. It is in need of modernization to increase efficiency and competitiveness. The main challenge that Otis is facing is to optimize its
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Otis Elevator Co. was faced with two major problems. The first problem was to increase its production capacity and improve its delivery speed. The second problem was to streamline its operations and reduce operating costs. To achieve its first objective, Otis implemented a new technology, the A-series elevators, that increased the production rate of the company. The company now produced one elevator every 28 minutes, and it was delivered at twice the rate it used to. The increased production capacity gave Otis a significant advantage over its competitors, and it won the largest
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I’m a long-standing customer of Otis, and since 1990. imp source I started with Otis’s first-generation of remote monitoring of elevators by remote telephone. These days, my Otis elevator is monitored from a secure 24/7 control room using an integrated wireless internet system. why not try these out Through this system, our elevator operator can communicate with the elevator’s control room through radio, cell phone, or pager. Besides remote monitoring, Otis has also revolutionized the